Motorola Defy :: Unable To Answer Because Screen Does Not Respond
May 22, 2011
From the first day I began using my DEFY (about 2 months ago) I have experienced a great deal of unresponsiveness with my touchscreen. Generally, when the phone goes into Locked/ Sleep mode I will attempt to unlock it and the screen will be unresponsive.Sometimes I'll be able to unlock it and then it will be unresponsive to touch.Most of the time, pressing the Sleep button and re-unlocking it will solve the problem, TEMPORARILY.
This is a frequent occurance and has gotten to the point where it significantly impacts my ability to use the phone effectively.Especially when I receive an incoming call that I am unable to answer because the screen does not respond.Motorola experts, would you recommend sending the phone in for warranty service?Are there any firmware upgrades I need to address this?
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Jan 28, 2013
when i turn my phone on, the display screen stops working. also the touch feature has stopped working, i can receive calls, but not make any calls as the home screen doesn't respond at all. the model is motorola defy plus.
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Jul 29, 2011
Got My Defy 2 days back. Last night it rained heavily and I had to walk from my office to home. It was a 30-35 minute walk. I put my Defy in my pocket and started walking thinking its a water proof phone. When I reached home, first the phone's screen didn't respond to any touch. After a minute it went completely black and I could see heavy moisture under the glass. Only sensors were throwing some colored lights. I tried to call from my friend's phone on my number, and I could listen to the ringtone only. I could not pick up the call since there was nothing at all on screen. Today I put the phone in rice for around 8 hours still the condition is same. Its very unfortunate that I could use and explore my phone properly even for 2-3 days.
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Dec 12, 2011
The Screen doesn't respond when I want to answer a call ( the keyboared showed up after picking up the phone from my pocket ) and nothing can remove it ( the touch keys Back And Menu also don't respond )so I miss the call
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May 18, 2012
Cant answer calls, cause answerring buttons are disappeared. I not see 'answer' & 'ignore' buttons on incoming calls screen
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Jan 9, 2012
My Defy intermittently stops resonding to the answer key. How can I fix this as I can't answer calls when this happens.
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Dec 6, 2011
My phone has multiple resets ad the direction of Motorola, and has been in for a circuit board replacement.Now the screen still freezes and the reception is hopeless.I am sure this handset is a lemon.It is still under warranty, 11 months old.
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Jan 7, 2011
A few times a week it becomes almost impossible to answer calls as you cannot slide the unlock across the screen. Latest android 2.1 on phone, have tried repairing this and using service / app killers. It is not a dirty screen as often once you have missed the call you can unlock the screen easily.
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Jul 29, 2014
Recently i got careless and i accidentally cracked my nexus 5 screen after dropping it on the ground
Currently the touch screen works but there is a problem. I am unable to answer calls as the screen goes black and does not turn on again until the person has hung up or until i reset the phone. Also when i try to call out the screen turns black as well and exhibits the same symptoms as listed above.
From people who have had experience with cracked Nexus 5 screens, do you think replacing the digitizer + lcd will fix this issue or did i screw up something big
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Sep 28, 2011
When going in "locked" mode for keys and screen (automatically, or by doing it myself via the Key lock switch ), this also locks the "call key", making it impossible to answer an incoming call by merely pressing the call key. I first have to unlock keys and screen by using the Key lock switch. I have all the latest updates installed and already tried the obvious like restarting the phone, getting called by several fixed and mobile phones (to detect a 'pattern' - without success, as strangely enough 1 time out of 10 the key DOES respond as expected), changing the settings for the automatic key-locking,.
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Sep 12, 2012
Ever since my phone was updated to ICS, I've noticed that once in a while (it's probably happened 5 times now) I can not answer an incoming phone call. Usually it's while my phone is in the Droid 4 car dock, but it has also happened without it being connected to anything. What happens is my phone will ring either through the phone speakers and my bluetooth headset (if connected), but the phone "answer" screen will not pop up, and the phone doesn't respond to any type of input, which forces me to reboot my phone by holding down the power/volume down buttons. Once the phone boots back up, there is no record of who called me in the recent calls list, so hopefully they leave me a voicemail otherwise I have no idea who called me. After the first couple times this happened, I decided to perform a factory reset, hoping that this would fix the lag/freeze up issue, but it did not correct this problem. The only way that I can think of trying to minimize the occurrences of the phone freezing up/ running sluggishly would be to perform a reboot every couple days or so to clear up the memory.
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Jan 11, 2012
I don't know if this is an issue with the current software on the MOTOACTV or not, but I am not that happy with this. The ability to answer calls during runs was one of the primary reasons I went with this watch. I had since changed my phone as well to take advantage of it. Now that I have the SF600, I am still unable to answer calls on the motoactv and, when answered on the phone, the headset does not route the call.What am I missing?Equipment:Phone - Droid RAZRMotoactv - 8GB w/system version 4.55.78
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Oct 13, 2011
When I connect with the Standard Dock or Webtop travel Adaptor and sometimes with usb to my computer: The touch screen does not respond. Even stranger, I found out by accident while on a call to Motorola that if I use my finger nail it will work, just not smooth. I did not think a finger nail was supposed to work. Motorola told me to go to the Verizon store and see if any other device had the issue. Verizon said they could not connect to webtop and as expected the usb did not have any issues.Is this my phone only or are there any others with the same issue?I was thinking of getting a replacement, but they said I could only get a referb He told me a finger nail would not work, so I demoed it for him.He told me to wait for the Nov updates, but I don't see anything like this on the list.Is anyone using the Webtop travel adaptor with desktop PC. Mine is Windows 7.
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Nov 22, 2011
phone has been fine while plugged in, until about 2 minutes ago. plugged it in, tried to pull the notification bar down to switch to mass storage mode and the screen would not respond. took a couple swipes, and it eventually worked after a few tries.it's also doing it in my car dock now too.has been fine, nothing has changed, just started doing it out of the blue.
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May 2, 2012
When I connect my phone to a wall charger (provided my Motorola), the touch screen responds rarely (slowly). As soon you disconnect the charger it works fine. I had talked to Motorola specialist over the phone and she provided me with a new charger. However, the problem still persists.
Yesterday, I used a Blackberry charger (with very close voltage and current output) and the phone worked fine.
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May 23, 2011
I had over half a charge after sending a text message yesterday around 3pm. I looked at the phone at 4:30 and the screen was black and the device doesn't respond. I removed the battery and put it back to no avail. If I plug it in, the green light comes on - the Motorola splash screen displays - then a battery meter displays.
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May 26, 2011
A spot on the bottom right side of the screen doesnt respond to my touch (the exact spot is the right " : " on the screen selecter pop-up). It doesnt matter what oriantation the phone is in or screen is being displayed.
Ive done a battery reset and Factory reset, short of a return
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Jun 28, 2011
If the screen is off and resting, when a phone call comes in, you have to SLIDE to answer.If the screen is on, or I am within an app doing something on the phone and a call comes in, then it becomes TOUCH to answer.Anybody else noticed this??I hate it because the slide lock is super laggy since the update. I would much rather it be touch all the time. Wasn't it this way with Froyo?
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Jul 7, 2011
I have updated my defy to Froyo yesterday, unable to access 3G
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May 27, 2011
I am in Thailand, with a Defy which isnt locked to any carrier. The 2.2 upgrade is now supposed to be available here. I have never been able to access updates directly from the phone - About phone/System updates, says the service is unavailable, whether I connect via 3G or wifi. When I download and run the lastest version of MSU C01.16.10, it tells me "There is no software update currently available for your mobile device. Please check back for new releases." My APflex version is GAS_ASIA_USAJORDANRTINT15_P003. My firmware version is 2.1-update, Am I doing something wrong?
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Jul 14, 2011
I seem to be having the hardest time updating my defy from 2.1 to 2.2. Whenever I install the 2.2 update I see the android guy with a ! inside a triangle. I tried to upgdate my phone over 5 times and the same thing happens. Last night I decided to restore my phone to the factory settings and try to download and install the update again and no luck, same problem.
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Dec 1, 2011
I have Motorola Defy. from last 2 days i have been facing problem in my phone. i am not able to chnage the ringtone. whichever ringtone i select it will play the default ringtone line telephone rig.
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Nov 14, 2011
I have a querry. I am not able to switch on the bluetooth in my motorola defy.I have 2.2.2 froyo version of android.As I am not using much bluetooth I was unaware of its not working status.I dont have any idea since when bluetooth is not working in my phone.I probably guess it may have happened because i may have killed some application which resulted in deletion of bluetooth related core files.Also, In My Defy the bottom four buttons( Options, Home , Return , Search ), the return button shows no background light but the other 3 shows background light when it is under low light condition. Is it intentionally provided like this or this is a problem in my defy.
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Jun 20, 2011
Whenever I check for update I'm told there is an update for the Kindle app but I can't get the update to work on my Defy. The install from the Android Market gets a "Not properly signed" message and the install from the Amazon Appstore just plain gets a "Install failed".
Am I stuck with the old version of the KIndle app because its a system app with Motoblur? Doesn't seem to make much sense to preload an app on a phone in such a way that the app can't be updated!
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Aug 27, 2012
My phone wont reset to factory conditions. Some things are returne to stock, but many of my settings remain the same. Phone is sluggish and for example the icons under messaging take several seconds to appear. I want to reset the phone to the basic stock setup as when the phone was new.
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May 10, 2011
I have a US defy and I cant upgrade to the new Froyo 2.2......... Ive tried everything I could through the computer and phone Nothing.
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Nov 3, 2012
why i would all of a sudden not be able to send text messages?? It suddenly stopped sending just says " Sending " forever but never sends it?
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Sep 1, 2011
Last week i had my Defy running UK T-Mobile Froyo suddenly stop being able to use Facebook or Twitter, despite other applications (HotUkDeals, Browser, Tesco ) all being able to connect to the net - it happened at the same time.I have since cleared the cache on both, uninstalled, re-installed, and all i keep getting when trying to login to FB is: "An error occurred during sign in" and on Twitter: "An error occured when signing in. Please try again later".
Is there a setting buried somewhere that might be causing this? Is it something like an SSL Cert becoming expired? Really annoyed by it as it means no FB messaging during the day.
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Aug 3, 2011
I have purchased a Motorola DEFY this week. I am trying to connect this handset with my Planktronics Voyager pro bluetooth headset.
Till now, no progress. The handset does not even recoginze the presence of the bluetooth headset
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Sep 27, 2011
The plug part of my Motorola Defy stopped working so my only option at the moment is to charge via USB which isn't too great when I don't have my own computer at home at the moment so charging options are very limited.I contacted Amazon where I purchased the phone and they want me to send the whole lot back for replacement when it is just the plug part that doesn't work!i then contacted Motorola via their Chat and they were not much help either. It took them ages to respond to my query as they were busy chatting to someone else on the phone. When I eventually got a reply they said to contact CPW Accessory Repairs on 0870 087 0168. Contacted them and I was speaking to a robot and punching in different buttons on the keypad. Eventually it said to bring it in to one of the CPW stores and they may be able to help repair or replace it.What an absolute farce. It's absurd and impractical that Amazon have to replace the whole thing instead of just the small part that is faulty. It is just the plug part that doesn't work and I can't be sending the whole thing back with all my applications and viewranger maps to have to reinstall it all over again.
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Aug 27, 2011
i try to download many apps free from market place but i can't
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