Motorola Atrix 4G :: Can't Enroll The Fingerprint
Aug 11, 2011
I just got a brand new Atrix and tried to set up finger print security. I got to the enrollment screen but nothing happened when I swiped my finger. No messages and no check boxes to tally the swipes. I looked at the forum and there was a long discussion about flakey fingerprint operation but many responses said that a reboot resolved the issue so I rebooted. Sure enough, now when I try to enroll, it recognizes a swipe but then gives the following error "Enrollment Error. You seem to have swiped a finger that has already been enrolled. Let's start over. Be sure to swipe a different finger." So I'm not happy right off the bat! The "Clear stored fingerprints" menu entry is greyed out, so it seems to have captured a fingerprint at the start but not recognized it, and now I can't clear it.
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Jan 21, 2012
I've been noticing lately my fingerprint scanner getting extremely hot lately. Almost too hot to touch. I've wiped the phone and reinstalled the OS (Gingerbread 2.3.4) and all updates. I've cleaned the scanner with a q-tip and a small amount of rubbing alcohol. I'm not sure what else to try, or if I even should try anything else. Should I just file a claim or is this something that's not covered?
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May 4, 2011
having issues with the fingerprint scanner after upgrading to 4.1.83? I was on 4.1.57, and did the upgrade to 4.1.83 yesterday.This has happened a 3 or 4 times now, where it will no longer register attempted fingerprint scans and I have to unlock with the swipe + numeric code fallback option. It just displays "Swipe finger sensor.", and no matter how many times I swipe my finger, it continues to display that message. I don't get a "Swipe was too fast" or "Finger did not verify...". It seems to just stop working.If I reboot the phone, it works again, until after a while it just randomly stops working again. I have a workaround, but I was curious if anyone else was seeing this behavior after a 4.1.83 upgrade. I found it strange, because the update doesn't mention anything about the fingerprint scanner, but of course that doesn't mean they didn't tweak something with that module.
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Oct 17, 2011
Just curious what AT&T's thinking was behind the lack of a fingerprint scanner on this phone. For me, that's one of my favorite things about the Atrix. I must be in the minority on this I supppose.
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Jul 24, 2011
After I updated for GB, my fingerprint reader stopped working. I even tried deleting the profile
and redoing my fingerprint. It will not recognize a new swipe when I try to do it.
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Dec 6, 2011
What is the pinhole next to the fingerprint reader/power button for?
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Aug 1, 2012
Its simply is that when I press the fingerprint sensor to bring the screen on, it starts yelling 'Swap too fast/too slow' bla bla bla BEFORE any actual fingerprint scan and it keeps doing it until I pres the sensor again to turn screen off. Tried disabling and enabling it, cleaned the sensor hardware gently but nothing has helped so far........Its Atrix 4G (till 4G i assume all parts will already go, just 4G will be left) on gingerbread 2.3.4...GB version.
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Aug 1, 2011
Will the fingerprint scanner still unlock the phone if a "Password Required" AS policy is pushed to the phone?
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Aug 25, 2011
I am having a very strange problem with the fingerprint reader. The problem started occasionally, but now is almost permanent. When at the lock screen, without even touching the sensor, I get the message "Swipe was too fast". It will instantaneously flash back to say "Swipe finger sensor", but usually flashes back so quickly to the "too fast" message you can't even see the "swipe" message. This pretty much prevents it from reading my finger swipes, although every once it a while I can break in.
I have tried many power cycles, pulling the battery, cleaning the sensor, all with no luck. In fact, I can do a clean power cycle, never touch the finger sensor at all, and when it finishes booting, it is already in the infinite loop. I even tried forgetting all fingerprint settings and re-registering, and most of the time as soon as I got to the screen to start reading my swipes, it would register all illegal swipes even before I ever attempted one. (After many tries, I was able to finally get through the re-register step).
To me it very much feels like a hardware issue with the sensor, but I'm wondering if anyone has seen anything similar as my searches have not turned up anything quite like this problem.
I have a fairly stock Atrix, build 4.5.91, with a decent share of apps, but no lauchers, lockers, task killers, and nothing in the auto-end list.
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Nov 5, 2011
Seems like ever since I updated to GB, every morning when I wake up and grab my phone and swipe the fingerprint reader, it doesn't respond at all for the first 5, 6, or 7 swipes, or about 10 seconds.Then it will suddenly respond and unlock my phone. Just wanted to find out if anyone else is having a similar problem before I call tech support, and if you were able to fix it somehow.
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Aug 12, 2011
Would like to use scanner but don't understand why the security lock timer is disabled (greyed out) so I use the pattern instead so I can utilize the lock timer.
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Sep 19, 2012
id like to buy one of those over 3000mah batteries for my atrix 2 , but where i live i can only find this batteries for the atrix 4g and im not sure if it works on the atrix 2.
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Apr 25, 2012
My Motorola Atrix or Computer has a Problem install the ADB Interface so there for my phone wont connect to my Computer.I have a windows 7 32-bit operating system.I have tried installing Drivers Manualy, tried using the PDAnet Solution, tried unistalling all USB Ports, tried applications to help.
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Oct 11, 2011
Will the Lapdock (and other accessories for that matter) work for the new Atrix 2 coming? I've only used the Lapdock lightly and it will be a real shame if it and the other accessories I've purchased over the past year won't work with the 2nd gen Atrix.
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Jun 28, 2011
I want to synchronise my Motorola Atrix directly with Outlook on my laptop.How do I do it? Purchasing some application s/w is OK as long ad it works.
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Feb 9, 2012
I recently had to get a replacement Atrix through AT&T after my original one shattered. I had insurance and AT&T provided me a refurbished one through their insurance program. My question is, will I still be able to get all future updates on this phone or is there something I need to do?
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Mar 8, 2012
I was under the impression that once lapdock battery died, that the lapdock would run off the Atrix battery, is this incorrect?
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Dec 18, 2012
I did the Jelly Bean update on my two month old Atrix HD yesterday. Then my apps started closing on their own and then the homescreen started doing the same thing. Tried to do a FDR and I have the little android guy on my screen now with what looks like a rotating atom in his belly and a blue progress bar below him. Been like this for several hours now and I even tried calling the Motorola people and I'm still where I was. Can anyone offer a solution before I take it back to where I bought it from to see if they will even replace it? I did the holding down the volume buttons simultaneously and then the power button, got the motorola logo and then goes right back to this annoying little android guy with the rotating atom in his belly.
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May 15, 2011
Other android devices have the ability to synch with picassa to view their online albums am I missing something or is this a big whoops not included on Moto's part.
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Aug 16, 2011
My Atrix has the latest update applied and has started recently showing the following error message:"com.motorola.service.main had stopped unexpectedly" Touching ok returns to the home screen for 1 second and the error reappears. This makes the phone unusable.I have performed a factory reset and the error was away for 24 hrs but now it has reappeared.
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May 18, 2011
Since yesterday all of a sudden my battery started draining like crazy, 100% to 40% in 2 hours. Battery manager shows com.motorola.service.main taking 60% battery.what is this process and why it is taking too much of battery?
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Aug 16, 2011
When I go to edit contacts I see that motorola services contact has the same contact replicated 10 times or more. How can I solve this if I want to edit the contact information?
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Nov 15, 2011
Im wondering why MML doesn't have an option to turn it off. I don't use it much and short of installing it I see no option for it not starting up every time I turn on my computer.
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Sep 22, 2011
For some strange reason I can't set a PIN on my 4G. It takes the PIN just fine, but when I turn the phone off and back on again, when I slide the little lock icon, the phone does NOT prompt for the PIN!
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Jun 22, 2012
I noticed that I had not been receiving my yahoo mail lately and went to accounts and it showed under my Motoblur accounts. After not being able to get it to work I deleted the account to try and reinstall it. When I go to Add Account and select the Yahoo Mail icon under Motoblur accts then put in the email address and password I get an error msg "Login to the account failed, please try again." I have checked and rechecked that all of the info is correct and it is.
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Nov 30, 2011
Just 4-5 days back I bought Motorola Atrix4G from Amazon...But the moment I turn on the my new phone it got switched off within 5 minutes, By power key also I was unable to turn on the phone, after removing the battery it got started, till the time I haven't charged it, so no external USB or Power was attached to phone....once it started I thought I got rid of my problem..... But It's happening Again & Again & Again & Again with this phone, it's getting off & I have to remove the battery to make it on, now I got pissed off ......I loved this phone so much & i want to use this
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Dec 4, 2011
So yesterday my phone's fingerprint scanner began acting up. It would think I was swiping my finger when, in reality, I wasn't and saying It couldn't identify my finger. After a couple restarts, the fingerprint scanner doesn't work at all.I decided to go the route of a factory reset through the android recovery mode and wiped the data. After this, I select reboot now and all I get is a black screen with the green status LED stuck on.
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Dec 4, 2011
Saw app called EFEM in list of all apps. It has permission to access / do everything. What's it for?
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Sep 22, 2012
Does this mean we're not gettting ICS, are we skipping ICS and go straight to JB, are we being upgraded at all?
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Aug 29, 2011
I can't sync my atrix to my mac w/MML? It says to connect a motorola device even though it's already connected?
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Mar 17, 2012
Is there a ZumoCast App for the Atrix 2? If not, what is available that provides similar functionality?
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