Moto X (2014) :: Battery Usage Data Isn't Available
Dec 15, 2014
Last night i put my phone on the charger and when I unplugged it in the morning the battery symbol showed 100% but still showed the charging symbol and stated it was charging. When I tapped on the battery symbol is had the graph but stated "battery usage data isn't available". I shut down/re-started and it still shows "battery usage data isn't available". How can I get things back to normal.
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Jan 4, 2015
I've had my Moto X for a couple of weeks and have noticed that it seems to drain battery strangely quickly when in Airplane mode and with the screen turned off. I leave my phone in this state while at work.
This morning, I put my phone away for over 3.5 hours in this state. After this 3.5 hours with screen off and airplane mode on, the battery had drained from 100% to 92%. The only 2 entries in the battery use screen were Phone Idle (1%) and Google Services (1% with a couple minutes of GPS and CPU usage which probably accounts for the amount of time it took for me to walk from my car to the office). See attached screenshots for details.
It seems like 8% of battery use over 3.5 hours in airplane mode with almost 0 screen on time is kind of excessive, particularly as no app or service reports using much battery use at all. How to fix or diagnose this? I've used wakelock detecting apps in the past but they've been kind of neutered since Kit Kat and I don't want to root my X to get proper stats.
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Jul 7, 2015
I have a Nokia Lumia 720 running Windows Phone 8.1. I am buying a Motorola Moto X (2014) and I would like a tutorial on how to transfer data from one smartphone to the other. Probably the new device will carry Android Lollipop 5.1 or 5.1.1, I do not know. The Lumia SIM Card is a Mini and the Moto`s a Nano. Is it possible to clone copy the card and install it in the Moto X and at least the Contacts will be recognized?
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Dec 5, 2014
Around like noon today my phone started chewing through my battery. It is truly unbelievable. Goes down a percentage point every few minutes. I restarted, closed out of apps, made sure all the battery sucking stuff was off.
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Apr 22, 2015
I have the 2014 Moto X, and it drains tons of battery while on standby. I'll go to bed with it at 90% and wake up 8 hours later it will be 40%.
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Dec 2, 2014
My wife and I both have 2014 Moto Xs on AT&T, roughly 3 weeks old. My phone is 100% great, however her phone will only connect to Wifi networks if mobile data is turned off.
I've tried everything, and can't get it to work correctly. It will either show the list of networks associated with the device with the word "disabled" under the most recent network, or be stuck on the blank "Searching for Wi-Fi networks..." screen.
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Jan 9, 2015
My phone doesn't automatically connect to wifi when mobile data is on. I have been searching for a fix or setting since.I have ATT. My whole family has ATT. The kids both have 1st gen Moto X and my husband has Samsung, none of them have this issue and I believe we are all running the same android version.I have done lots of different things I have found along the way during my search for a fix but nothing has worked.
I can tell you that if I shut my mobile off and turn my Wifi on it will connect then I can turn my mobile back on and it will stay that way until I go out of my wifi range and the mobile kicks on then when I return to wifi range it won't connect. If I try to connect it will say disabled. That is when I turn off mobile, turn on wifi and then go back and turn mobile on again. If my mobile is off and I go out of wifi range it will connect back just fine, the issue seems to be only when mobile is ON.
I would like to be able to leave mobile on so I can receive MMS. But this is a pain because sometimes I forget that wifi didn't connect or I forget to go back in and turn mobile on and miss a lot of group texts, iphone long texts that come as MMS and pic texts until I turn my mobile on which sometimes could be days.
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Jan 2, 2015
I purchased the Moto X second edition unlocked pure version,from Motorola web site.For a month I was able to run on KitKat without any issues. After I have upgraded to Lollipop (5.0) I am seeing an exclamation point next to the data icon. Sometimes it takes a minute sometimes maybe 5 minutes to be able to use my data plan and access the internet!
There were situations when I could not even make a call. When switching to WIFi mode I am able to use the phone to full capability. It is just when I am trying to use my carrier's network when I have a problem. It is not related to the amount of data available, it reacts the same when I am at 100mba or 4 Gba.
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Nov 25, 2014
How does the Moto X handle the battery while in standby / inactive mode?
I attached a picture showing my current phone, the iPhone 5, and as you can see, I don't use my phone very often - and when I do, it's mostly for gaming.
My current battery lasts for more than 2 days (although I just used it for 2 hours) and I'd like to know if the Moto X can handle that much. I have heard that the Moto X battery can't stand for a full day - even if you use it very little, is that true?
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Jan 11, 2015
What happened is that I kept my Moto X gen 1 phone for charging at 11 pm in the night and was supposed to remove it after an hour or so, since i anticipated that it will be fully charged by then. However, i fell asleep and then woke up at 6. As a result, my phone got OVERCHARGED for nearly 6 hours straight. And this has happened TWICE.
Though Motorola claims that the battery is "over-charge proof", i think there is a possibility that there must have been some little damage to it, since this occurred twice.
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Dec 16, 2014
On my Moto X (2014) my stock battery info, under "cell standby", it is reporting time without signal up to 18%, even though I know that it isn't searching for a signal, or without a good signal. Don't know if it really affects the battery life or not, but it's definitely wrong.
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May 6, 2015
I leave my WiFi constantly turned on on my phone. I use WiFi at home and work so it will automatically connect when I'm in those 2 places, but anywhere else it isn't connected. Is it still using battery even if its not connected? Does it search for a connection when its not connected, sort of like the radios searching for a cellular signal?
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Dec 20, 2014
"Google Services" is constantly my biggest battery drain. It is consistently 2x more than the next biggest power hungry app "Google Search". These two apps together account for 40% OF MY BATTERY LIFE LOST. I did a factory reset with no impact. The battery screenshots I see here from others never seem to reflect what I am seeing - the screen is always the biggest drain, which I would expect.
My X sees light to moderate use with 2 SOT usually.
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Jul 26, 2015
I have a aggravating problem that started about a month ago. My phone and battery are not communicating. I am running 5.0 It began one day, I thought I was getting great battery life. It turned out the indicator was stuck at 56% . Now it just stays at 100% . Battery life is normal, I can go all day. How much battery is left. When it's done it dies.
When I go to Battery in settings it says battery data not available. I am sure this is a software issue. Whether it is a app or the OS? After the factory reset I was very careful about what I installed. Recently installed Battery Dr. It stays at 100% as well.
Here is what I've tried.
1. Bought a new battery. This seemed to correct at first, but now both battery act the same.
2. Did a factory date reset. Again this seemed to be the fix. But the issue came back.
3. Wiped the data cache. No real change.
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Oct 8, 2015
Just went to check how the battery was doing and I got the above message.
I've tried restarting and also clearing the general app cache.
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May 22, 2015
I'm wondering if using Wifi (while cell data turned on) uses more than cell data (with wifi off) alone.
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Nov 12, 2011
i've got my Sensation XE 2 weeks now... and its a very nice phone, but some things are oddly wrong :S
first thing is, i looked at 3G watchdog thismorning, and my device had been eating 200 MB's of internet WHILE I WAS SLEEPING this is not normal use and i have no clue what caused it (i installed 3g watchdog pro this morning)
second thing is, my android system process seems to be eating away battery life rapidly, its using up to 40% cpu (according to watchdog) and com.htc.bg is using roughly 20% okay, i just saw something happening, i restored a backup, watched my cpu, and then my virus scanner said something about com.android.vending being installed, and i saw my android system process skyrocket in cpu usage
yes, i have rooted my phone, and yes i deleted some system applications (like facebook, htc facebook, and some other crappy useless stuff, nothing that should harm my phone)
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Mar 29, 2012
My data usage on my iphone 4s has all of a sudden increased and my battery life wont last longer than half a day to a day, i dont know if there is some kind of virus that is forcing downloads or is it an error with the ios?
Info:
iPhone 4S, iOS 5.1
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May 25, 2012
My husband and I both have the iPhone 3GS. My husband's phone however will count on the phones data usage 20mb over night while it is charging and on our wifi. it is counting this towards his 3g usage and not wifi. We have already had APPLE reset everything at the store. it is still doing it. so he has to turn off all cellualar data usage at night or it keeps racking up the usage even though it is on our wifi. I plug my phone in at night as well and mine is not doing this
Info:
iPhone 3GS, iOS 5.1.1
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Jan 10, 2015
So I understand Priority Notifications is the new 'silent' mode but I can't get it working so that it has the same functionality as older Android versions.
I've set all priority notifications (events / calls / messages) off and choose to turn on priority notifications indefinitely but each day it reverts back to 'all' so I have to remember to turn it on every day.
Also, when in an app (e.g WhatsApp) and a new message comes through, it still makes a noise even though it's in priority notifications mode!
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Dec 11, 2014
Pre-Lollipop, I was able to have a different ringtone for each contact. This was set in the 'Contacts' app. I can't seem to see how to do this in Lollipop.
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Nov 5, 2015
Moto 2nd generation phone. I cannot authenticate wifi ....
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Dec 11, 2014
2014 Moto X running Lollipop won't auto rotate. Done all the usual stuff (reboot, reflash, cycle the auto rotate button). The problem is system wide and not application specific. Found some posts out on the web about the same problem but all the threads were dead ends.
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Oct 1, 2015
The Moto actions, like the twist for camera and shake for flashlight just suddenly stopped working.
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Dec 16, 2014
I got the Moto X Pure Edition. Updated to lollipop upon receiving. I'm noticing that my contacts are not syncing with my Google account.
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Jan 2, 2015
I have a Moto X 2nd gen, which I got yesterday, and I got the upgrade to lollipop. It seems like my heads up display only works when I have a call, but when I get a text, I don't get the heads up display, just a notification which forces me to leave the app I'm in to reply, rather than just replying right there with the heads up. I was wondering why this was happening?
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Mar 22, 2015
I am not getting sound notification for SMS on hangout or any other app I have tried. This just started recently. I have checked settings and can't find why.
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Mar 15, 2015
Is there any meaning to the LED turning green behind the top front speaker? It has turned green a few times only when my phone was plugged into a car charger and it froze up?
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Apr 8, 2015
How to use WiFi direct . I tried a no. Of times in settings and connected it with other devices for transfer purposes but when I go to gallery and select a file to send there is no option of sending files through WiFi direct.
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Apr 28, 2015
I can't be the only one! Does your phone go off (active moto voice) randomly throughout the day, when you don't say your launch phrase? I sometimes I am in my car listening to music or out and about talking to other people when randomly moto voice activates itself. Sometimes I replay a song to see it it happens again and it doesn't. The worst part is, my phrase is "powers activate."
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Apr 3, 2015
I've seen the star appear a handful of times since I got my X back in November. Unfortunately, I can't pinpoint anything that I was doing at the time when the star appeared, why it was there.
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