Lumia 1020 :: Screen With A Billion Colored Pixels - Buttons Unresponsive
Sep 28, 2014
Yesterday I did the most recent developers update on my ATT Nokia Lumia 1020. I have had absolutely zero problems with the phone at all since day one. Today while checking emails my phone screen flickered and then went to something that appears to be the "snow" that you see on televisions when they had no signal. In the "snow" there are 4 lighter bars and 4 darker ones running vertically.
I also am unable to do a hard reset or soft reset.
I found others who have the same screen issue, but they have been able to fix it with either a soft or hard reset. I unfortunately cannot do that, as the buttons seem to have also become unresponsive. After about 2 minutes the screen will go black, and then after about 2 seconds come back on by itself with the same issue present.
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Jan 11, 2014
In some apps (and only some), at the very bottom of the screen there is a single row of white pixels that extends across the entire width of the screen, and is obviously most noticable in apps that have dark background colours. Just some things I've noticed:
- It isn't visible when on the lockscreen, or basically anywhere in the core OS
- It doesn't matter whether I'm using the light or dark theme, the problem remains the same
- It seems a lot less likely to happen/show when I'm in an app that uses an app bar at the bottom
- I think it's related to the display/positioning of app backgrounds, as I haven't seen this happen in apps that don't have backgrounds.
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Dec 3, 2014
Why is my lumia 1320 get a multi colored paint like sreen after a hard reset.,?i flashed it many times but still the display is distorted.,what should i do?is it a hardware issue?my phone haven't fell at all..
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Dec 20, 2013
where the capacitive button LEDs seem to randomly turn on/off, or don't turn on in the dark, or seem to flicker for no apparent reason? We had the same issue with our 1020. It appears to be directly related to battery saver mode in settings. When we turn battery saver off, the LEDs seem to work perfectly. When battery saver is on, we experience all the above strange issues. We also have a 920, and battery saver mode does not affect the LEDs on the 920 at all, hence why we're hesitant to say with100% authority that this is the issue with the 1020.
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Jul 26, 2013
Just got my 1020 after 5 years on the iPhone and it's amazing so far... Anyways,phone making a physical click when pressing the back or windows button? It almost feels as though the lens is clicking or something. I hope I don't have a defective phone!!!!
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Dec 16, 2015
Not sure if I have a hardware or software issue. I just updated my 1520 to Windows 10 (build 10586.29).
The touch screen will randomly stop working. I'll be trying to scroll, open an app, etc. Nothing. I have to reboot the entire phone. I also get random ghost touch issues.
None of this was happening on Windows 8.1. However, I have only had the phone for two days. Used 8.1 for one day and have been using 10 today. That is why I am unsure if this is an OS issue or a hardware defect.
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Jun 9, 2015
Woke up this morning to a completely unresponsive phone. Screen is blacked out, tried a soft reset and nothing happened. Plugged it in via USB to try and do a Windows Phone recovery and the computer isn't even recognizing it. Weird thing is when I set the phone on a wireless charger the charger lights up like it is charging.
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Nov 22, 2015
I am having an issue with the 950s screen responsiveness and hoping a few other ow red could confirm if they are also so I know if it's a bad screen or something else.
When the phone is laying flat on a hard surface the screen is completely unresponsive. As soon as a pick it up everything is fine.
The other issue is in regards to the keyboard which seems to be hit or miss on recognizing input near the edges of the screen.
I suspect it could be the tempered glass screen protector but I don't want to remove it if others have the issue if there is a known software issue.
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Aug 19, 2015
I have a Z3 Dual, all of my screen is responding perfectly to touch however the return, home and close app button are all unresponsive and only work after several touches, i have reset the phone and still no luck.
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May 24, 2011
I have had this problem since the new update. I see it the most when I am typing on the phone, the lower half of the space bar does not work, when i press it the phone vibrates as if I touched it but I don't get the space in the text, I have also seen it in the media player when I cant move the bar. it is as if the section at the bottom of the screen above the touch buttons doesn't do anything anymore, the phone senses that that part is being touched and vibrates but it does not do what it is supposed to do when touched in that location.
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Dec 10, 2012
I have the Nokia 920 phone from Rogers in Canada. I have been using it for a 4 weeks now and suddenly when it was on the lock screen won't show up just the background without the clock, wifi, 3G or any other icons showing. After that when the screen timed out I can't get it to wake up anymore. When I get a text, call, email it doesn't vibrate. The volume, power or camera buttons don't wake it up. The screen doesn't light up or the touch keys. Does anyone one of a solution or has seen this before? I still have a 60% battery so won't be able to try until tomorrow until the battery dies. Plugging it into USB, I can see the phone on the computer.
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Mar 25, 2015
I have a Lumia 1520, and everything is awesome, but lately, the phone acts up in the way that the 3 buttons get pushed out of a sudden and screen becomes unresponsive, when not even holding the phone. Restarting works, but only for a period of time. I noticed if the place where the sensor is, near the earpiece, is clean, it does not act up like this. Phone was dropped once, but the problem did not appear util very later - 1-3 months. I used the Nokia Recovery Tool to install and re-install the OS, problem is still there.
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Jan 4, 2014
my screen froze on my 1020. None of the "screen" buttons would work but the physical side buttons would. I rebooted a couple of times (depressing the power and volume down). It worked once but then froze up again. Taking out the sim and putting it back in seems to reboot the phone, which works, sometimes, but freezes up again as soon as the screen lock is activated.
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Jun 2, 2012
When I take a picture with a white background a circular blue tint appears in the middle of the page. How do I get rid of this? Am I using the right camera settings?
1. Phone Manufacturer: Nokia
2. Phone Model: Lumia 900
3. Mobile Operator: AT&T
4. Phone Operating System version: Windows Phone 7.5 (7.10.8112.7)
5. Zune software version: Latest
6. Computer Operating System version: Windows 7 Professional (Service Pack 1)
Moderator's note; removed device IMEI number. It it not advisable to post private information to a public forum.
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Mar 19, 2014
I wonder if there is an app similar to "No screen off" (Android) that allows to suspend the automatic screen off, then reactivate it with the previously memorized delay.
Click on the widget to toggle between the two modes, to change the screen timeout.
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Nov 7, 2015
how to get normal screen display back?
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Aug 14, 2013
Want to take a snapshot of my screen but don't see an option to do so.
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May 11, 2015
My 1020 has now got a black screen after charging and the 3 led at the bottom are now flashing..
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Dec 17, 2013
My Lumia 1020 is acting up. The device powers up, and the TOUCH aspect of the screen works, it receives calls etc... but there is not DISPLAY. The screen remains completely off. I've tried multiple power off and ons, as well as holding the power button and down volume at the same time..
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Aug 5, 2015
My lumia 1020 screen its not turning on i even got the screen changed but didn't work. I tried to reset it but it doesn't show the exclamation mark i conect it to the pc and it regonizes it so the phone itself its not entirely dead....
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Oct 2, 2013
I yesterday upgraded my phone contract and purchased a Nokia Lumia 1020 from the Galaxy S2 truth is I wanted to try something different. The phone itself is great, However after going through setting im trying to setup the Facebook lock screen I have gone through the options opened the app and selected how I want it to look but when I lock the phone and open it all I get is a blue screen with the Facebook logo Date and time no picture from Facebook, just a blank blue screen .
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Jan 14, 2015
My phone's screen turns black a number of times now. Navigation keys are working and lights up. I can still hear the alarms and notification sounds. It sometimes takes more than 24 hours to resume to its normal function itself. Soft reset (vol down + power button) is a hit and miss and most of the time I'm getting the screen below.
I tried to connect the phone to a PC but it did not recognized because the phone is locked. I don't know if there's another way to unlock it.
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Jun 7, 2015
how I can do a full factory reset and be 100% sure it's done without the use of the screen?My 1020 screen is cracked and doesn't come on at all, there's no way to see what the phone is doing. I want to sell it on ebay for parts but need to ensure all of my data is scrubbed. Is there any way, or any tool, that I can use to connect the phone to my PC and do it that way? Maybe some kind of screen emulator?
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Oct 18, 2013
I've owned the 1020 since the day it was released. Every video I watch posted about it seems to show when taking pictures, all the camera settings on the screen at once. I'm definitely missing something, but I am only able to see one setting on screen at a time and adjust it like that.
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Sep 16, 2013
I have been experiencing flickering screen on my 1020 when the battery goes into the battery saving mode at 20% or less. I attached a couple of videos showing the huge contrast jumps on the screen.
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Sep 25, 2013
How to turn off the vibration on the screen for the Nokia 1020 ?
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Jun 25, 2012
A couple days ago I noticed the middle top of my BB Bold 9700 Screen was black, its been increasing and decreasing through the last couple days, I ordered a new lcd screen, will that fix the problem?
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May 1, 2015
If i love something on my GS6 is amazing screen, specialty true black color which gets truly black by shutting down pixels. so this happens every time, but not on lock screen. When I set black lock screen the black color is not truly black anymore and the back lid light is seen. Hope you understand what I'm trying to say. (its kind of disturbing to have black lock screen and home screen and when unlocking phone u get so clearly different color) - you can even try it out yourself and give it some feedback what u think of this here is link to the black wallpaper; BLACK WALLPAPER.So if any of you know how to fix that or this is something that cannot be done and i just have to say bye to true black color on lock screen?
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May 6, 2011
I started noticing recently that if im using the browser or sometimes other apps like istockmanager or whatever that my screen will have a bunch of white pixels appearing and disappearing randomly throughout the screen. Looks like grains just bouncing around, and I have to turn off my display and turn it back on to fix it.
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Jul 4, 2011
After firmware 3.8.7 came and I updated to that, this problem started occuring. By following the instructions stated in the thread linked above, I have done the following:
1. Start phone in Safe Mode and see if the problem occurs. It still occurs in Safe Mode.
2. Factory reset the phone and did not do anything except leaving the screen on. Did not update or install any software except that the Android Market updates by itself Gmail, Google Maps and other apps that I believe is Google related. The problem still occurs after the screen is left on.
3. I have also pulled the battery and left the phone without the battery for around 15mins and plug the battery back and the problem still occurs.
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Jun 21, 2011
My blackberry turns to a white screen with coloured lines, I think there's a problem with my screen but it still vibrates and everything. I did the battery pull a lot of times hoping to unfreeze it off the white screen. Ialso plugged it into my computer and it didnt reconize the device.?
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