Lumia 1020 :: Cyan And 8.1 Update - Office Docs Corrupt After Editing
Aug 30, 2014
After receiving the Cyan and 8.1 update (weeks ago), anytime I edit an office document with my 1020 which resides on OneDrive, I am then unable to open it again on my PC. I receive the following:
This has happened with Word and Excel documents.Edit and save went fine, with no errors or upload issues.Both times, the document originated on my PC (Win8.1, Office 2013), and I edited & saved on my 1020.I don't really care about whether it happens when a document originates on my phone, as I really need to edit existing documents on the go.
As I continue testing this issue, I'm beginning to think more and more that this is a buggy PC Office update, and not something with Cyan/8.1.
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Aug 8, 2014
I have just updated to cyan on my 1020. Since then whenever I open my browser to view Facebook, it only loads the mobile version and not the desktop.other desktop pages open fine
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Aug 27, 2014
I have now sent my WP8.1/CYAN LUMIA 1020 to repair (been without a phone for 1 week). All Nokia Service Repair center was to downgrade phone from CYAN to BLACK and said the issue was done. I am not happy with this solution. My camera dies after upgrading to CYAN update.
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Aug 26, 2014
I'm using an unlocked ATT 1020 on Tmobile and when I enabled internet sharing, it would tell me to call 611 and request the feature from ATT. But if I disabled LTE, tethering would work and then I could re-enable it. Now, with cyan, the phone recognizes that it's going through tmobile, but states that I don't have the mobile hotspot service (I do have it) and takes me to a message to upgrade my plan. When I click upgrade, it takes me to a page to call Tmobile. Upon calling them, after dealing with someone who swore my plan didn't include tethering (it certainly does), I got transferred to someone else.
After some steps and some research on their side, I was told that the only thing that made sense was that when I changed my plan to a higher data plan (recently, where I was assured nothing would change except the amount of data), the system saw that my phone was not a Tmobile one and kicked tethering off. She stated that there was no way to manually re-add it because it just kicks it off again. For the record, all of the other phones on my plan still work with tethering (one other phone is a non-tmobile iphone). Also, a friend of mine has a 1520.3 on the same plan and cyan actually made internet sharing work when it wasn't working before. So confused and frustrated.
I don't know if this was actually something cyan changed or if it really was the plan change, because I believe the last time I tried internet sharing was before both changes. I want to try my sim card in a pre-cyan, non-tmobile WP and see what happens.
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Aug 8, 2014
Prior to the Cyan update the uploading from camera roll or just after a pic was very fast. Now it opens the Facebook page when you upload and if you leave the page it stops uploading.
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Sep 23, 2014
After weeks with the update I've noticed that my wifi reception seems to be pretty spotty. I know it's not my router because all my other devices have maintained the same performance as they always have. Most of the time I get half the signal I used to but sometimes I get no signal at all until I restart.
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Sep 11, 2014
Her phone was perfect before doing the updates. Now, she claims the BT just turns off and won't turn back on (in the car, connected to the car audio system). I looked at her phone the other day and sure enough, BT and WIFI were both OFF, and when I tried to turn them on, it said something like "Sorry, can't to that right now. Try again later.". Turned off phone and turned back on, and it's fine...for a while, then does the same thing.
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Oct 2, 2014
Yesterday I updated my Lumia 1020 to Lumia Cyan. I've been using WP 8.1.1 with developer preview. Today I left my phone at home, I didn't use it and when I tried to pick it up I actually got scared, it was so extremely hot that I thought it will explode. After few seconds I got warning that battery is low but I know that it was around 70% when iI left it(I've left it only for 1 hour). I turned it off so it could cold before I charge it.
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Aug 16, 2014
Any time I wake up my phone it has a few second lag and has to resume on wake up. Same with switching apps it takes between 2-4 seconds to resume anything.
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Aug 17, 2014
I'm having some trouble with the Bluetooth in my car since I installed Cyan on my AT&T Lumia 1020 (I'm also running the 8.1 Update One Developer Preview).
My phone will pair just fine to my '13 Subaru Impreza, does not remain paired after shutting off the car and restarting. Seems to have lost it somehow.
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Aug 12, 2014
i am the only one here that observe worst photos on focus points with 8.1 cyan update?
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Oct 2, 2014
Noticed washed out or grain / noise on their photos, even daylight shots since 8.1 cyan Update?. Ive been taking a few shots and found them noisey,such as on flower petals or leaves looking unfocused or washed out....
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Jan 1, 2015
I use Lumia Camera or Proshot to capture most of my photos, while also using the native camera app when I want to take burst photos.
For the Lumia Camera, I usually go for JPEG (5 + 34/38 MP), changing aspect ratio now and then. Sometimes, 5 MP photos are fine, but the 34/38 MP ones will get corrupted, i.e. they will either be just green or grey backgrounds. Same thing also tends to happen with DNG files, that they cannot be opened by Photoshop or some other software.
This issue (corrupt high-res photos) also tend to happen with Proshot when shooting with high-res.
Performing a soft reset solved the problem, but I'm getting tired of soft resetting my phone every now and then.
I've attached 3 screenshots.
1: Basic viewing of the 5 MP photo. No issue here.
2: When I pressed "Open with Lumia Camera", this green photo happens. Instead of a high-res photo, I get a high-res green background.
3: Using a File Explorer, you can see that the photos affected are the high res ones from Lumia Camera. Also happens with ProShot's high-res photos.
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Nov 9, 2014
I've had my 1020 for about 9 months now and I've been able to open Office documents on it via OneDrive.
However, when I actually hit the little red Office icon from my home screen, it takes me to "Office 365" and asks me to set up my account.
I enter the ____@live.com which is associated with my phone and handles all my purchases.
The message I get is;
"Something's wrong
We encountered a problem and couldn't complete this task."
Rebooting the phone doesn't seem to fix it.
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Jul 19, 2013
By now the entire globe is abuzz with Nokia's new hero phone and the amazing pictures it takes with that 41 megapixel, backside illuminated, 2nd generation image stabilized magic that only the finns could pull off so far. But what I am just as exited about is the video capability and the fact that Nokia's new Pro camera software allows you to trim video's quickly and easily! Nokia's pro camera app comes pre installed on the 1020 but will be available via update to other pureview Lumia's also.
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Jan 18, 2014
I tried,so many photography apps..certain apps good,but,the problem is,when we save after we make editing in that apps, they save my photo in low resolution..
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Nov 16, 2013
Is there a way to print office documents, emails, pdf, etc. directly from a Nokia 1020? I thought this would be very simple or that there would be plenty of apps for this, but so far I cannot find one.
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Jul 27, 2014
i downgrade to my lumia 1520 to windows OS 8 Black
when i check cyan update its does nt shows any thng
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Aug 5, 2014
Using a network Solutions active sync email account. Will sync other folders such as sent or deleted but not syncing other sub folders in inbox that I have created,
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Jul 28, 2014
Having issues after Cyan update with the wi-fi constantly disconnecting by itself? even while using the phone it just disconnects and I have to go back to wi-fi and connect it.
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Sep 1, 2014
Since the Lumia Cyan update (2 weeks ago in the UK) the Xbox music live tile no longer works. Before the update ... When you were playing music, the artist picture would show on the tile and then have the name of the artist running across the tile. Looked really nice and smooth.
Since the update though there is nothing. The tile just shows the headphones...
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Jan 3, 2013
A vertical cyan line on screen of my Lumia 920, what can I do? May I exchange for another Lumia 920?
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Jul 27, 2014
I removed the bloatware by simply uninstalling it. Bluetooth off as well as any app that may drain the battery. I could go 24+ hrs before a recharge with minimal usage, but generally beat my phone up on a daily basis between 6am to midnight using Instagram, Facebook, phone calls, texting, Pandora, camera, and youtube and still have 40% battery life.... But that was before 8.1 and Cyan.... Now, at idle it drained 25% in 4hrs sitting next to me while I'm writing an essay!? I did the hard reset, I scrutinized the background apps, I have turned everything off and still draining as I have described....
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Nov 12, 2012
Got my Cyan 920 on Friday. Immediately had overheating issue while syncing email during first setup. Got super hot at the top,battery drained very quickly. I had turned on Nokia Drive Beta + for just a minute to check it out then didn't use it again. No more heat or battery issues until tonight when I plugged it into my computer to move some video files onto my computer through the file explorer. Phone got very hot at the top and actually started losing battery life even though it showed to be charging (plugged into my laptop). I did not have any apps running intensive processes or syncing/uploading going. I turned off background services for Nokia Drive Beta + (though I hadn't opened it since that initial opening to check it out) then I turned it off and back on and it stopped the overheating and it began to cool. But then I couldn't connect to phone or internet services even though it showed 4 bars of LTE. Turned it off and on again and everything seemed to be working fine, then it began heating up again. Just removed it from my laptop and it is now plugged into the wall charger that came in the phone box (USB). This is unacceptable for a new phone. I had been using a Black Nokia Lumia 900 for several months before upgrading and using Nokia Drive frequently.
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Jan 10, 2014
Lumia Black seems to be availible for me, but it wont download because it realy realy wants to have a Wi-Fi connection. I dont have one in my house, and public wi-fi's are slower than my mobile internet so it's gonna take ages. Is it possible to update your phone without wi-fi? In FAQ on windowsphone.com it only recommends to have a wi-fi and doesnt say it's necessary.
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Jul 29, 2014
After seeing the article about Device Hub and Storage Check beta's now ending because they're included in the OS with Cyan I went into Settings to take a look.......and Storage Check is definitely not there. I have the HK RM-937 but flashed the RM-937 VAR EURO GB CV ROM to it so I could get Cyan.
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Jul 23, 2011
I searched for an answer but couldn't find one. I prefer docs to go over quickoffice but firefox in webtop mode never asks but open docs in quickoffice in phone window.Is there a way to default to docs to go in webtop mode? BTW, is there a way to open docs to go in webtop mode
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Jan 27, 2014
I have a Lumia 1020 which I bought from O2 and subsequently unlocked it so I could use it with my Three sim. Everything had been working fine for 3-4 months, but after I updated to GDR3 (through the developer program) I now cannot access internet at all other than wi-fi.
On the top of the screen it says it's receiving an H+ signal and sometimes 3G - but whenever I try to browse the web or do anything data related, it won't work. I acquired the unlock code through eBay, but I don't think that's really relevant but thought I should add it.
The problem only started surfacing after I updated early to GDR3 (still no official update here in the U.K). Do you think this is a carrier related problem or software? I did put my old Pay-And-Go O2 sim in, and cellular data worked just fine. It's like it's unlocked (I can make calls with the Three sim) but it is not allowing me to use any data.
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Jan 17, 2014
After updating my 1020 to Black the 4G option disappeared from the Settings (Highest connection speed). Now I can only see 2G/3G, not 4G anymore.
Before the update the 4G option was available, selected and working fine, since my french carrier (free mobile) has LTE activated.
It's driving me crazy, the 3G network with this carrier sucks like hell, but the 4G is very good.
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Apr 3, 2015
The update keeps failing and the message "process1 initialization failed" keeps coming up on a blue screen. I have reset the device a number of times by depressing the volume and power buttons but the same message keeps coming up. Each time the phone keeps restarting, displaying the spinning gears and shutting down again.
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Oct 14, 2015
after updating my Lumia 1020 to 10549, I can't access any data anymore. No cellular, no wifi. Can't turn wifi on..
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