Huawei Nexus 6P :: Black Screen While Making A Call
Nov 10, 2015
If I make a call as soon as I press to dial the screen goes black and I can't reactivate it unless the person in the other end hangs up, so if it goes to voice mail I have to restart my device, if the person hangs up I have to double tap the power button to wake it up but that activates the camera, that's the only way I'm able to do it.
Fully stock and up to date firmware
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Nov 9, 2015
Do your Nexus 6P screen go black during a call. Mine does on every call. My display settings is set for 1-minute. I call Huawei support. The lady says that the screen is suppose to go and stay off during a call. Never heard of that from a phone. You cannot respond or do anything during the call.
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Nov 8, 2015
Both mine and my wife's 6p's are not able to access the internet while a call is in progress. My phone is unlocked & rooted, however my wife's is complete stock so I know that can't be the issue. I've also tried disabling the "enhanced" calling with LTE under cellular networks on both devices and this doesn't fix the issue, either.
After going into my Verizon online and adding the Advanced calling 1.0 feature to my line, then rebooting my phone, and waiting a few minutes, things automatically started working.
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Jun 11, 2012
When I'm trying to make a phone call (from contacts or hand dialed number) the screen goes black and it is not responsive any more until the other party hang up (plus 30seconds). I tried reboot phone, factory default, no screen protector; changing sim card in the phone gave the same problem. As soon as I hit the dial button screen is black.
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Jun 7, 2011
The phone is a Blackberry Tourch 9800 on O2 is there a way to resolve this at all?
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Feb 6, 2016
I have noticed the screen not turning on occasionally when phone is unlocked. This only seems to happen in the car when connected to BT, and phone is set in the holder. I can still make a call via car's BT dialer, but even then the screen wont come on.
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Nov 2, 2015
Okay, so there is no screen protector or anything. Not rooted or unlocked or tampered in any way. I've had the phone for 26 hours and then the following happened:
EDIT: YouTube video added [URL] ..
I pulled the phone out of my pocket to unlock it. I see the lock screen and put in my pin (yes, I see the actual screen and stuff on it. Let me make that clear.) after I enter my pin successfully the screen locks itself. I contacted Google support and they said to factory reset it. I did the full factory data reset in the recovery mode (again, the screen works. I can see everything to do a FDR and I can see the boot animation) and it starts to boot up. Once I see the "welcome" screen it instantly locks itself.
I can hear the audible "latch" locking sound that it makes when you press the power button. I know the buttons are not malfunctioning because they work perfectly fine in bootloader / recovery mode to scroll up and down and select things. I've tried multiple things but nothing seems to work. The problem here is that I want to try and do a factory image but my computer will NOT recognize my Nexus 6P when in recovery mode / bootloader mode. I have all the drivers installed but since I can't access the OS and enable OEM UNLOCKING there is no way to factory flash a factory image is there? Again, I can NOT access the OS at all whatsoever.
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Dec 20, 2015
Just got a brand new Nexus 6P yesterday, camera was working fine. Woke up this morning and the camera produces a black screen. Cleared camera data, cache, updated, tried third party apps, then performed a factory reset. All to no avail.
It is still locked I haven't unlocked the bootloader or even rooted the device yet... literally got it yesterday.
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Nov 14, 2015
Getting a totally black screen when you hit the dial button? I cannot even bring the screen back up to hang up...
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Nov 13, 2015
So I tried to root my 6P with the Nexus Root toolkit , first I unlocked the bootloader, that went well . After that I tried to root it but my build number wasn't there (MDB08L) So I researched if that would be a problem and a couple of people said they followed the same instructions as with the MDB08K build and it worked just fine on theirs so I proceeded.
I selected the "any build" from the options on the toolkit and it seemed to be going well, I followed the instructions , flashed the files on twrp and from there I rebooted and it got stuck on a bootloop... :/ so then I tried to use the toolkit to fix the bootloop and selected the MDB08K and after it ran and finished it isn't exactly bootlooping but it is now stuck on the black Google logo and does nothing ...
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Feb 21, 2016
So I got my Nexus 6P yesterday and the first thing I did was unlock the bootloader and root. However I just noticed this morning that I no longer have access to the camera. If I open the camera app it just shows a black screen with the camera symbol in the middle and Snapchat just gives me a black screen. The only things I have done were u lock bootloader, Root and I changed my DPI to 400. I've tried reboots and clearing data/cache from both Snapchat and my camera app with no success.
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Nov 2, 2015
Having issue with the screen remaining off during a phone call? Screen won't come on during the call, won't even come on from the power button being pressed... So I basically can't even hang up a call on my end without rebooting...
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Nov 11, 2015
So I just got my phone and am having an issue. When on call pulling the phone away from my face doesn't turn screen on. That might be my glass screen protector. But hitting the power button doesn't wake it either and volume during call doesn't work. I can't hang up or anything until the call disconnects.
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Feb 20, 2016
One more of problems i got whit 6P is that when i make screenshot sound isnt played for it but any other screenshot and sound is played properly.
I can replicate this by rebooting device and testing again.
Device is full stock,no root.
I did clear cache in recovery just to be sure and still problem is present.
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Oct 30, 2015
So just got my 6p yesterday but it seems as though ambient display although turned on is not working ND when I answer a phone call my screen stays black during the call and won't wake up.
So apparently it's because the tempered glass screen protector is covering the proximity sensor. I still have to actually test that theory out once I get a new protector but from doing some digging that most def it. Just a heads up I used the one by super shieldz so don't buy that one until they make a cut out for the sensor.
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Jan 26, 2016
I run a very small business and I'm occasionally on-site at my customers office most of the time. So whenever i'm out, i divert my office number to my Nexus 6P.
So the issue is that it's quite difficult for me to distinguish between a personal call or if it's a diverted call from my office to my Nexus 6P. Previously on Nokia or certain Samsung phones, there was an 'indicator icon' showing that it was a diverted/forwarded call. This worked for me tremendously.
It's definitely a phone feature and *not* a carrier issue. Have downloaded 3 apps (2 free and 1 paid) from the Play store, but they all do not seem to work. Am on "Pure Nexus" ROM.
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Dec 11, 2015
Running 6.01, traditionally rooted using the M boot image and SU beta. Everything works fine, except my camera app and flashlight. Camera will either FC, just stay black and not function, or just be black and a white circle x. Flashlight button will turn white but the light doesn't come on. Uninstalled and reinstalled. No change....
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Jun 2, 2014
I tried it with a pair of headphones and I was able to hear who I called but the other person just heard background noise. I see people outside wear headphones while making calls.
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Feb 27, 2015
when making a touch call, screen goes black, although call does go thru, i'm unable to hang up or choose options since my screen is black. but if i make a hands-free call (google voice call), screen stays on, motorola had no solutions with software updates or even after a factory reset.
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Jan 30, 2016
Just got my 6P today, activated it on Verizon, and noticed I have no internet access while on a call. upgraded from a Galaxy S4 which was able to do both at the same time.
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Nov 12, 2015
Noticed that others can barely hear you when on speakerphone and using hangouts to make a call with your Google voice number?
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Dec 17, 2015
I don't know what else to call it but lately I've been having issues where I can hear the person on the other end of the line but they can't hear me. It's like 1/2 the call drops. Doesn't seem to be a mic issue b/c it happens over bluetooth, wired headphone and on the device headset.
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Dec 30, 2015
I have one major issue with my N6P, the in-call volume is way too low... I can barely hold a conversation in the street or in the tube.
I didn't have this problem with my nexus 5. How I could boost the in-call sound ?
I'm on stock 6.0 rooted with xposed
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Feb 5, 2016
My nexus 6p has worked fine for months however I woke up yesterday morning to find it would not play a video on YouTube. Continuing to use it I noticed the following symptoms:Wont play videos of any kind (youtube, Facebook etc)Speakers do not work at all phone hangs and will not connect during incoming or outgoing calls. The call may connect after several minutes of the screen hanging on the blue calling screen however speakers don't work anyway.Phone restarts itself randomly.I have tried a hard reset from recovery, wiped cache, booted to safe mode etc with no change. The phone is bone stock and has not been rooted.
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Oct 31, 2015
Love my 6p. But every time I use the phone and put it to my ear it switches to speaker and I have to toggle the speaker on and off. The speaker icon does not turn on when it first happens. Am I missing a setting or do I have a problem with the phone?
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Jan 27, 2016
how can i disable the vibration of masseges or whatsapp or any notification while i'm in call?
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Feb 3, 2011
When i dial the number and then as soon as i press the call button, the screen all sudden goes black. I mean the call is still in progress you can hear it but you can't see anything on the screen. For example, i had to turn the speaker on for the conference, but i couldn't do it because i was not able to see where anything were at.
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Jun 6, 2012
my x8 keeps turning the screen off when i make a call, and does not turn on for at least 2 minute, meanwhile the call is still on, and can be recording voicemail etc without me knowing because the screen will not turn back on!
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Jul 7, 2015
I have Sony Expedia Z2, since yesterday any time when making a phone call the screen is switching off and there is no way to switch it back on until call is over which may be an issue when connect to answering machine and want to disconnect. Even a power button seems to be not responsive. So when calling I have absolutely no control over my phone. How to fix it and is it another bug in Lolipop the biggest catastrophy since Windows?
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Mar 25, 2015
If I want to make the Z5 a call and dial the number and pick up the phone, the screen goes black and I can do nothing more. It then responds to anything, not even on the Power button until the other ends the call. Then, the screen lights up again and it goes back all normal.
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Jan 28, 2016
I understand that only one speaker work while on call but its extremely quiet..I know both of my speaker work since I play youtube and its loud as hell.
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