Galaxy S6 :: No Connectivity Even After Factory Reboot
Feb 9, 2016
Sprint Samsung Galaxy S6 G920P.02
Android 5.1.1
Rooted, No ROMS
The problem: It started with me not being able to connect to the internet on ANY of my apps. No crashes or anything, just no connectivity to the internet. Calls and SMS still worked like normal. After calling sprint support they told me dial ##72786#, which then just simply broke calls and SMS. Now NOTHING works.
What caused the problem: This is where I am most confused. I was trying to setup a VPN (purevpn, to be exact) on my Xbox One. In the process of this, I was modifying my router settings on my Windows 8 PC, plugged in a 2nd router, and constantly turned the wifi off and on. I was using my phone to test if the wifi was still working. (e.g. going to google.com on firefox or launching clash of clans...literally that was it) The only thing that I can think may have messed it up was a step in settings up the VPN. On my computer, after I installed the purevpn software I located myself to "Network and Sharing Center", then clicked "Adapter Settings", then clicked on "Pure VPN", then "Sharing", then checked the box "Allow other network users to connect through this computer's internet connection", and lastly from the drop down menu, selected "Local Area Network." This allowed all devices on my network to use the VPN. Somehow this messed up my phone that hard?
See image below for clarification: [URL] ....
Steps I have taken to fix this: I tried rebooting my times a million times. Then I cleared DNS cache in firefox and tried to connect. Then I tried hard rebooting my phone to flush DNS cache. After the factory reboot, my phone is Exactly how it was before the reboot, except I lost all of my stuff.
I recently gave my Electrify to my wife and took the phone to US cellular so they could portal our numbers around. They did a factory reset on my phone but since then her data speed seems to be stuck in 1x. It will switch over to 3g occasionally but only for a minute or 2. I've checked for a system update hoping this would correct the problem and also tried a hard reset, another facory reset, reactivation (*228) and to change network settings under *#*#4636#*#*. As a last resort I had my wife take it back to US cellular but they just lied to her and said that even though it shows 1x it was really working in 3g. Downloaded speed test and it shows a .2 Mbps download speed and even slower upload speed. I was thinking about trying to download the gingerbread file and manually installing it but other than this I'm out of ideas. Does anyone know of any I'm going to try a few more things and if I can't get this corrected I will have to return the phone to US cellular and try to get a replacement. Only reason I haven't already is because I figure fixing the thing myself is the quicker of the 2 options. :-)
Will the reboot or factory reset delete the Android system on my phone.i'm facing touch,heat, and automatic frequent lighting problems. thus, i want to see if any reboot works.
I recently replaced my iPhone 4S with a S5 and am having one nagging problem - I cannot get directions from the MAPS app to come thru the audio system of my 2011 Audi A6. I had no problems whatsoever doing this with my iPhone. I have read a number of threads where people have had similar problems but none were specific to the Audi's audio (MMI) system. I have paired and re-paired the S5 with the car numerous times and have tried countless possible solutions, but the navigation directions always and only come thru the phone's speaker. With the car's radio on, this becomes a problem. With my iPhone, the radio broadcast would cut out whenever directions (using Google Maps) were spoken.
Ever since getting my sg2, I have always had a problem with the 3g. My phone when it connects proceeds only to upload, showing only the green arrow pointing up. This happens randomly, and it happens across all the different platforms of network connection the sg2 has. The issue is incredibly annoying as my phone can't download data, meaning I cant access the internet. The issue when it happens does seem to correct itself after sometime and with me fiddling around with it, but I am yet to find a permanent solution to fix the problem. My friend recommended I turn of data and turn it back on, which does work but is very hit and miss, and the issue can still very much be present when I turn data back on. The only solution which seems to work 100% of the time is turning the phone off and on again, however this is pointlessly annoying and quite a nuisance.
Still have data when playing music though. Sometimes I need to look something up one Google or whatever when I'm in the middle of a call. I thought I was supposed to be able to multitask?
Connected my S5 to charger and left the room, started hearing the Cricket Wireless theme a few minutes later, then again, then again. That was when I discovered I was caught in a reboot loop.
Phone model - Samsung-SM-G900AZ Firmware version - G900AZTUU3BOG3 Carrier - Cricket Wireless
I've gone through most of the posts here regarding this and have at this point: replace battery with spare (no change) Recovery Mode - clear cache (no change) Recovery mode - reset to factory, restore from Google backups (no change) Recovery Mode - reset to factory, setup as new device (no change) Disable Wifi - (no change) Odin + reflash (no change) Disable wifi (no change) Disable wifi and LTE data - (no change)
I'm not really sure what to do at this point and am starting to wonder if this is a hardware issue, not software. This phone has never been rooted, and in fact is just under a month old (my previous, never had an issue with it S5 died a horrible death at 25mph from the hood of my car) so didn't even have all of the apps I normally use installed.
I have noticed that after I shut down and reboot my phone, even after choosing the wipe cache option prior to restarting, that my previously open apps are still showing in the recent apps screen. Shouldn't they have been cleared after shutting the phone off? I don't know if this started after Lollipop or before.
There's been several folks recommending a factory reset after an OS upgrade. As an editorial comment, that shouldn't be required with a "mandatory" upgrade.
When you do a factory reset, doesn't it revert back to the version of Kit Kat that the phone came with? If so, you still have to upgrade to Lollipop.So what's the difference between the upgrade I just did and a factory reset followed by an upgrade anyway?
My boss has a GS5 and yesterday evening he was on his phone and all of a sudden it turned off. He didn't know what was going on but said it took an hour to boot back up. When it finally came back on it had done a factory reset and cleared his micro SD card. .
I have done backup all of my data...I have to factory reset my device..my doubt is when I restore the data... is my private mode pics are also restored or not.
Is it necessary to factory reset after lollipop ota? i have not been having issues and no battery drain. Yes there is a little bit stutter here and there but no app crashes, battery drain or my device getting hot.
The phone constantly resets when trying to connect to unknown networks that require a password. It took me ages to figure out what was causing it and it's a real pain. You could just be walking down the street and it'll try to connect to a WiFi network that will kick off this constant resetting. You have about a second to turn WiFi off, before the process starts again.
I mention EE as they have their own software variant that enables WiFi calling in the UK, not sure if that's relevant?
I bought a new Galaxy S6 (SM-G920F) few days ago. It starts to freeze and reboot randomly during the day (about 1 time for hour) without a reason. I tried to factory reset but in vain.
My new smartphone keeps rebooting ... Is it possible that through a system log I can get information about the problem?
Twice in the past week I got my phone out and it was off and unresponsive. I had to do soft boot with power volume down to get the phone working. This is something that I have not experienced with other android phones. I am on Verizon with stock Galaxy S6 running 5.0.2.
Is this a defective phone or some application causing problems. What steps can I take to troubleshoot the problem?
Having my phone randomly stop working is unacceptable as this is my primary line. I can't afford to miss calls. I need to get this fixed.
I got a S6 G920I last week, and I had to return it because the home button was kind of loose, and it was making a fun noise every time I pressed it. Now I have the replacement working fine, but I noticed something rather odd.
When I restart the phone, if I enter my SIM pin and unlock the device immediately after restarting (i.e. without letting the device to turn off the screen) I'm getting overly saturated screen colors, to the point that my wallpaper looks completely different.
The problem goes away after turning the screen off and on, but it's very weird this is happening. I've seen several issues with the S6 screen on the forum but nothing like this.
I'm adding the steps to reproduce (old habit from my QA days) just in case you have time to check it on your device:
1. Press and hold the power button 2. Tap on Restart 3. Immediately after the device restarts, enter you SIM pin (if needed). Don't let the screen turn off. 4. Unlock the device
After step 4. I'm seeing the device with a completely different screen color. Blacks are way too black, and generally looking very weird. As I said the problem goes away after turning off and on the screen.
I'm adding some (very low quality) pictures, so maybe you can notice the issue. In the normal picture, you can see some diamond shapes in the wallpaper, but in the saturated image you can't because of the high contrast colors.
My S2 has behaving a bit strangely now for a while, but after updating it to ICS it seems to have gotten worse!
The settings I use daily are (amongst other ones):-
- WIFI off - bluetooth on - ringer vibrate - brightness 25%
Before ICS, when I switched the phone off and then on again, it would change the settings to the following:-
- WIFI on - bluetooth off - brightness 50%
After ICS update it now also resets the ringer to loud, not vibrate.
It seems to make the changes shortly after it boots. For example, I switch it on, put my pin in and the bluetooth is on, wifi off, ringer vibrate (as it was when it went off). However, shortly after my home screens have loaded with their icons, the BT, WIFI, brightness and ringer all change, almost as if it's loading some default settings.
I just got a new 32 gig micro sd card. I tried to use media monkey to sync my music to it, it did a few then stopped. Phone needs to be rebooted as mtp application seems to lock it up.I then tried the same via the Kies program and the same happened, did a few more this time, maybe 5 albums then just 4 songs then stops and phone has hung again.
So I got a S6 G920I last week, and I had to return it because the home button was kind of loose, and it was making a fun noise every time I pressed it. Now I have the replacement working fine, but I noticed something rather odd.
When I restart the phone, if I enter my SIM pin and unlock the device immediately after restarting (i.e. without letting the device to turn off the screen) I'm getting overly saturated screen colors, to the point that my wallpaper looks completely different.
The problem goes away after turning the screen off and on.
1. Press and hold the power button 2. Tap on Restart 3. Immediately after the device restarts, enter you SIM pin (if needed). Don't let the screen turn off. 4. Unlock the device
After step 4. I'm seeing the device with a completely different screen color. Blacks are way to black, and generally looking very weird. As I said the problem goes away after turning off and on the screen.
I'm adding some (very low quality) pictures, so maybe you can notice the issue. In the normal picture, you can see some diamond shapes in the wallpaper, but in the saturated image you can't because of the high contrast colors.
I have rooted using PingPong, can I unroot and receive OTA updates without Factory Reset? Also how can I find which firmware my phone has an download it via Samfirmware?
If I use smartswitch to back up my phone, will it restore my phone the way it was after I do a factory reset? Or will I have to manually restore my settings or home screen or anything like that?
Is there any way to save sms and MMS messages before a factory reset? I usually use mybackup pro but wasn't wanting to use a backup program due to hearing your battery life may be better if you don't use any backup programs or sign into Google to download apps.
