Galaxy S6 :: Can't See Files In Windows Explorer That Are Present In Phone
Dec 17, 2015
In preparation for a potential factory reset, see post on TouchWiz, I wanted to copy off my files from the phone to my desktop. I can see the files I want using "My Files" on the phone, but when I use Windows Explorer (Win10) with the phone connected over USB, the folders are empty. I've never had trouble finding files before but I add this is the first time I'm trying with Windows 10.
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Sep 7, 2015
When I plug in my phone via USB and try to transfer files from the phone to the card I get:
Waiting: Samsung-SM-G900V is busy.
I can transfer them to a temp folder on my PC, then move them to the card. But, can't do it directly from phone to card as I used to be able to.
It still works fine on Win7.
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Feb 25, 2014
This is bizarre, everything was fine until this morning, not sure what's going on but the phone still comes up in Windows 8 file explorer, however as soon as I click the Internal Storage directory, file explorer stalls as the green progress bar slowly crawls along and eventually times out.
The phone says it's in MTP mode.
I looked at the driver supporting this phone for Windows 8 and it says it's from 2006. I found a link for installing thhe Google USB driver but there is no instructions for installing it in Windows 8, the phone not connecting to the computer in MTP mode which isn't an issue for me.
Rebooted the phone and tried again, no luck.
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Jan 5, 2013
I've had this problem for a day or so now. I connect my lumia 920 to my PC (Windows 7 ultimate x64) the phone makes a connection sound and it shows up under My Computer. However when I go to browse the files on the 920 it is just empty. Also when I try and use the WindowsPhone app it boots up on the welcome screen as if it's the first time I'm connecting it and does nothing when I press the continue button...
This hasn't always been the case as I was able to browse the files and use the WindowsPhone app for over a week without trouble previously.What I have tried so far:>Restarting my phone.>Reinstalling the WindowsPhone app.>Repairing and reinstalling .NET 4.5 and updating it.>Turning my firewall off>Connecting it to another USB port. >Connecting it to my other computer. >Hard resting my phone. (This left me stuck on the cog wheels for hours and I had to flash my phone to fix this)>And maybe more things that I can't remember at the moment.Interestingly when I had to hard reset it and wipe everything off the phone it worked fine, the app let the phone sync my music etc, I thought it had been fixed. BUT the second time I went to sync my phone the same problem happened! WindowsPhone app thinks its the first time and wont let me press continue and the device is just empty under My Computer.The phone works fine otherwise, all my music and stuff is on it from the first sync and I have 0 problems besides this!
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Feb 3, 2012
Why can't I see thumbnails in explorer when I'm connected to a PC using the USB.It sees the files, but puts up that graphic instead of the thumbnmail.I'm using XP SP3 with current updates which is OK according to Belarc. The phones a new Xperia Ray, which I quite like.
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Feb 18, 2012
All of a sudden, when I plug my Xoom via USB into either of my computers (Win 7 x32 or Win 7 x64) the computer recognizes the Xoom, I can see the Internal Storage and the SD Card, but when I open either of these, I see no files. THe only directory that shows up on the Internal Storage is the Android directory.
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Apr 6, 2015
Upgraded computer this weekend, and installed 8.1 cleanly from scratch (no upgrade). Now when connected to S5 (with 5.0 upgrade from TMobile) via USB, and I rename a folder either on the phone card or the external card, Windows Explorer locks up and stops responding. I can get it to close out by enabling/disabling USB debugging, but if I just click on Explorer, Windows says it is not responding. Force closing it at that point will shut down and restart the main desktop Explorer process.
I downloaded and installed the latest USB drivers from Samsung today, but problem still persists. This didn't happen with my previous Win7 setup. (I haven't changed the phone setup.)
As extra info, if I create a subdirectory on the phone via USB, even though I can't change the name without a lockup, I can delete the folder via USB without any problem.
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Aug 26, 2013
Having owned several iPhones, iPods, and numerous mp3 players, I am still unable to create or edit a playlist in Windows Explorer on my Lumia 1020. I have more than 2000 songs on the phone and would like to be able to make several playlists the easy way. Inside the playlist folder I can find no way to make, edit or add songs to a playlist. I would hate to have to put all my music into iTunes again and then sync and transfer it to the phone. Likewise, I would hate to try to use Windows Media Player and sync and transfer that to the Windows 8 phone.
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Nov 26, 2015
I cannot figure how to move pictures off my phone to my PC using IE11
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May 10, 2010
Here is what I am seeing/getting...
1. My work pc (Win XP) sees the BB and the media card. I have been able to move photos etc to it at work. This pc only has 1 hard drive.
2. My step-son's PC (Win XP) is the same as above. It sees it and can access it. This pc only has 1 hard drive.
3. My home PC (Win 7) cannot see the media card either with windows explorer or the BB software. This pc has 1 sata drive, broken into C: and D:, 2 IDE drives E: and F:, DVD-rom is G.
5. My home PC can see the media card in disk management console, plus in the device manager
6. People at work (Win 7) have no problems seeing their cards.
7. When I plug in the BB, it grabs drive letter H:, but no media card
8. Mass storage mode, media card support and auto enable mass storage mode when connected are on
9. All of my hard drives on the home pc are formatted as NTFS, and the BB is FAT
Just got the storm 2 last week.
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Aug 8, 2010
When connecting my BB 9700 to my Windows 7 PC via USB I used to be able to select the option on the 9700 of using it as a Mass Storage Device and then navigate it on my Windows 7 PC.Now, for some strange reason, even after agreeing to use it as a Mass Storage Device, it doesn't show within Windows 7 Explorer.
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Jul 29, 2010
I just installed OS 5.0.0.822 and runnin windows XP on my computer.anyway, for some reason I can't access my 4GB memory card using windows explorer like i used to. I do have "media card support" on, "Mass Storage Mode Support" on, and "Auto enable mass storage mode when connected" on.
Is there something i am doing wrong or setting that got changed?
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Oct 31, 2011
On my N8 (Anna), I can see all the photos taken with the phone in the default photo viewer. But under Window Explorer, some can be seen but many are missing. So where are they?
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Jul 3, 2010
I'm trying to pull photos from my phone to PC for editing, storage, etc. Z5 Compact running 5.1.1, and Windows 7 Pro.
Drag-and-drop or copy-paste actions from the DCIM folder to the PC will crash Explorer very reliably : I get a standard 'Windows Explorere has stopped working' message with a restart option. The error details are these :
Problem signature:
Problem Event Name: BEX64
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: wzshlx64.dll
[Code] ....
Installing PC Companion hasn't changed anything.
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Aug 4, 2012
In Internet Explorer, I tried to attach and send a file from my Lumia 800. But, after clicking the browse button for attaching file, there is no response. Is this the case with all or this could be resolved?
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Mar 12, 2010
Just went from a storm 1 to a tour and I am loving it. I can't believe how much more app. memory I have!
However, I cannot get my tour device to show up in windows explorer. It connects and I can browse my media card. There is no drive in windows explorer for the device itself. I can connect to desktop manager and back-up my device memory so I know the computer can read my blackberry device. I upgraded the os with no problems.
I am running vista home premium with blackberry os 5.0 from sprint. I am on verizon. I do have mass storage mode enabled and all of those memory settings set to yes (auto connect, etc.). BBSAK and Blackberry Master Control Program see the device as well. I do not use roxio media manager and it is not installed with my desktop manager. It was too slow and clunky when I had my storm so I never bothered with it.
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Dec 22, 2015
I have been having a problem for the longest time now. My s6 refuses to connect to any pc. My first laptop had windows 7 on it and the s6 would successfully connect to it. That laptop is no more and i upgraded to a new one with win 10 installed on it. This laptop along with 2 others windows 7 completely refuses to connect to my phone. I think i have tried every "solution" but nothing works. My phone is rooted with a custom rom and the fast charge also refuses to work. I need to be able to connect to windows so i can reinstall the original firmware for a warranty exchange. Yes, i have all sumsung drivers installed, i have the original cable (and more), i tried smart switch, it still doesn't work.
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Jun 19, 2015
I've done everything from resetting my computer, uninstalling and re installing everything, downloaded the drivers off of the Samsung website, tried a bunch of cords other than my own that came with the phone and debugging my phone, I've about had it with trying to figure out why it wont work.. all i want to do is download my music file on to my phone.
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Dec 17, 2015
i cant seem to download my pictures from my galaxy 5 using windows 10, i have down loaded the kie ap but the computer does not recognize the phone,..,
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May 21, 2015
When I'm talking on the phone different windows are opening, text, email, etc. Also having issues with hearing people and people hearing me.
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Jul 27, 2015
I have accumulated a lot of pictures and would like to back them up on my PC
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Sep 16, 2015
Ok so I got my s6 yesterday.. I can pin windows.. but cant use fingerprints to unpin.. they just unpin.. which kind of defeats the purpose.. also downloaded mp3's from a third part app and they wont play.. but they will stream.. and if they are sent to me from friends phone they will play?
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Dec 29, 2015
It's been about 4 years since I had an Android phone (back from the dark side) and I am getting our shared calendar setup.
My Windows Google calendar to my wife's Windows Google calendar is fine, syncs within 20-30 seconds. Seems like the sync to her Note5 and my S6 is so slow that to be sure we are getting the calendar updates we have to go in and manually sync the Google account on each phone. This process takes a good 5 mins and is not ideal to be doing it all day long to ensure we have the latest events.
Is there something I can check/change to get the sync to happen a bit more automatically/frequently on the phones?
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Sep 3, 2015
I am using windows 8, and from this morning my computer is not recognizing my Samsung S6. it was working for the last 3 months.
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Dec 1, 2015
I cannot get my Samsung galaxy 6s to download pictures or videos to my laptop which is installed with windows 10!
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Jun 3, 2015
When I plug in my phone it will not upload pictures with Windows 8
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Oct 26, 2011
When I connect my GSII to my laptop (Sony Vaio - Win 7 Home Premium) and browse the contents of the external SD card, on the Win Explorer, I get mo image on the photos.
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May 5, 2015
I have an HTC Windows mobile and I now have the Samsung S5. I would like to transfer all my contacts to my new phone including photos etc. Is there a straight forward way to transfer all my data?
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Jul 21, 2010
When i connect my N73 connected with usb the phone shows up with C: and the SD card partition.Connecting my new E72 makes only the sd card partition show up, i need to delete the thumbnail cache on the phone itself as it's corrupt (broken thumbnails, system error when deleting them..), how do i access the phone system partition from my computer?
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Jan 25, 2015
Did your phone (I have a Lumia 1020) heat up very fast while using Internet Explorer for lets say about 15 minutes?
During IE usage the battery drains extremely fast.
After 15 minutes it is very hot - I'm worried that a longer usage may do some harm to the phone due to the very hot temperature...
The back of the phone and the screen is getting very hot - I do not have the drain problem while not using the phone - it is cold while idle!
But I did notice, that other applications do also heat up the phone, but not as much as IE...
I have WP version 8.10.12393.890
Firmware version: 3051.50009.1424.0003
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Nov 23, 2015
Ok, to try and clarify...I have had all of the Samsung Galaxy S phones except the S5. I've moved all my photos & screen shots from them to my pc over time, generally via Kies or usb transfer. I've noticed that I have now got a huge number of .png files dated from about 2012 onwards that I can't open. Previous png files can be opened-they appear to be screenshots or the like. So I don't know what has happened. They can't be opened using any of the options on my pc. (I recently changed to Windows 10 from 8, but it was doing this prior to that) I can't re save them because they can't be opened, nor does changing the file name allow them to be opened.
I've also noticed that my current S6 makes all my screenshots .png files as well. The only way around this at the moment is to upload them to Google drive and change it to a jpeg file at the time. I have to do this for each shot one at a time. I'm assuming I can then move these across from Google drive as jpeg.
So, I need to know how to change the default on my S6 from .png to .jpeg for screen shots. How to change my previous .png files back to jpeg so I can open them! I have copied all of them to a usb stick and tried to open them on my work computer, but that also won't open them under any program. I realise that isn't an Android issue in itself, but as all of these images have come from my Galaxy S phones originally, I don't want to delete them without being able to see them as I might want to keep them...but without knowing what they are...
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