Nokia Lumia :: Can't See Files On 920 In Windows Explorer
Jan 5, 2013
I've had this problem for a day or so now. I connect my lumia 920 to my PC (Windows 7 ultimate x64) the phone makes a connection sound and it shows up under My Computer. However when I go to browse the files on the 920 it is just empty. Also when I try and use the WindowsPhone app it boots up on the welcome screen as if it's the first time I'm connecting it and does nothing when I press the continue button...
This hasn't always been the case as I was able to browse the files and use the WindowsPhone app for over a week without trouble previously.What I have tried so far:>Restarting my phone.>Reinstalling the WindowsPhone app.>Repairing and reinstalling .NET 4.5 and updating it.>Turning my firewall off>Connecting it to another USB port. >Connecting it to my other computer. >Hard resting my phone. (This left me stuck on the cog wheels for hours and I had to flash my phone to fix this)>And maybe more things that I can't remember at the moment.Interestingly when I had to hard reset it and wipe everything off the phone it worked fine, the app let the phone sync my music etc, I thought it had been fixed. BUT the second time I went to sync my phone the same problem happened! WindowsPhone app thinks its the first time and wont let me press continue and the device is just empty under My Computer.The phone works fine otherwise, all my music and stuff is on it from the first sync and I have 0 problems besides this!
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Feb 3, 2012
Why can't I see thumbnails in explorer when I'm connected to a PC using the USB.It sees the files, but puts up that graphic instead of the thumbnmail.I'm using XP SP3 with current updates which is OK according to Belarc. The phones a new Xperia Ray, which I quite like.
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Feb 18, 2012
All of a sudden, when I plug my Xoom via USB into either of my computers (Win 7 x32 or Win 7 x64) the computer recognizes the Xoom, I can see the Internal Storage and the SD Card, but when I open either of these, I see no files. THe only directory that shows up on the Internal Storage is the Android directory.
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Dec 17, 2015
In preparation for a potential factory reset, see post on TouchWiz, I wanted to copy off my files from the phone to my desktop. I can see the files I want using "My Files" on the phone, but when I use Windows Explorer (Win10) with the phone connected over USB, the folders are empty. I've never had trouble finding files before but I add this is the first time I'm trying with Windows 10.
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Aug 4, 2012
In Internet Explorer, I tried to attach and send a file from my Lumia 800. But, after clicking the browse button for attaching file, there is no response. Is this the case with all or this could be resolved?
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Sep 7, 2015
When I plug in my phone via USB and try to transfer files from the phone to the card I get:
Waiting: Samsung-SM-G900V is busy.
I can transfer them to a temp folder on my PC, then move them to the card. But, can't do it directly from phone to card as I used to be able to.
It still works fine on Win7.
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Feb 25, 2014
This is bizarre, everything was fine until this morning, not sure what's going on but the phone still comes up in Windows 8 file explorer, however as soon as I click the Internal Storage directory, file explorer stalls as the green progress bar slowly crawls along and eventually times out.
The phone says it's in MTP mode.
I looked at the driver supporting this phone for Windows 8 and it says it's from 2006. I found a link for installing thhe Google USB driver but there is no instructions for installing it in Windows 8, the phone not connecting to the computer in MTP mode which isn't an issue for me.
Rebooted the phone and tried again, no luck.
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Aug 26, 2013
Having owned several iPhones, iPods, and numerous mp3 players, I am still unable to create or edit a playlist in Windows Explorer on my Lumia 1020. I have more than 2000 songs on the phone and would like to be able to make several playlists the easy way. Inside the playlist folder I can find no way to make, edit or add songs to a playlist. I would hate to have to put all my music into iTunes again and then sync and transfer it to the phone. Likewise, I would hate to try to use Windows Media Player and sync and transfer that to the Windows 8 phone.
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Oct 31, 2011
On my N8 (Anna), I can see all the photos taken with the phone in the default photo viewer. But under Window Explorer, some can be seen but many are missing. So where are they?
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Oct 9, 2012
I got my Nokia Lumia 800 about 8 weeks ago and everything was working fine until I did an update on my phone when it told me updates were available. I plugged it in and continued with the update. Ever since I have been unable to access any Internet pages on my phone.It still works because it shows how many e-mails I have on my e-mail tab, but no pages will open whatsoever. I try opening Internet Explorer and it makes the swipe action as if it's about to open, but then it doesn't. Same for the e-mails, won't open them, and it won't open the App market, et cetera.I tried resetting my phone and still nothing, is there anything I can do?
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May 18, 2015
After downloading the pdf files from internet/mail it shows in the file explorer, but when try to open it, the app pickup list only showing Project Spartan. Nothing else, no Adobe Reader nor PDF reader. I installed another PDF file reader app call Xodo, still no luck.
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Jan 2, 2013
I have a Nokia lumia 610. And I can't download anything using the internet explorer . If tried to download it just plays it directly and neither saves it. What's the problem ??And the things downloaded using any 3rd party is not shown in the music or video library.
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Mar 25, 2012
Is it possible to download Mp3 files via IE?? I get the error: "file not supported" everytime I try.
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Jan 7, 2013
Cannot find in the shop a media player (to listen/fast forward/rewind downloaded podcasts) or file explorer (to delete podcast files after listening) to emulate functionality provided in WfM6.5. Do they exist?
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Jan 3, 2013
I've bought a lumia 710 a month a go, and i'm pretty happy with it, but i have a question: why there is no way to close the internet Explorer app with a single touch? The only way to close de app is by pushing the back button, but this is really anoying if you have went trough a lot of pages..
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Sep 11, 2012
I'm using a Nokia Lumia 610 handset.After I browse a lot, when I have to close IE, I need to click the "back" key many times to go to first page I visited. Only then the browser closes.Is there a faster way to close the browser ?
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Apr 6, 2015
Upgraded computer this weekend, and installed 8.1 cleanly from scratch (no upgrade). Now when connected to S5 (with 5.0 upgrade from TMobile) via USB, and I rename a folder either on the phone card or the external card, Windows Explorer locks up and stops responding. I can get it to close out by enabling/disabling USB debugging, but if I just click on Explorer, Windows says it is not responding. Force closing it at that point will shut down and restart the main desktop Explorer process.
I downloaded and installed the latest USB drivers from Samsung today, but problem still persists. This didn't happen with my previous Win7 setup. (I haven't changed the phone setup.)
As extra info, if I create a subdirectory on the phone via USB, even though I can't change the name without a lockup, I can delete the folder via USB without any problem.
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May 10, 2010
Here is what I am seeing/getting...
1. My work pc (Win XP) sees the BB and the media card. I have been able to move photos etc to it at work. This pc only has 1 hard drive.
2. My step-son's PC (Win XP) is the same as above. It sees it and can access it. This pc only has 1 hard drive.
3. My home PC (Win 7) cannot see the media card either with windows explorer or the BB software. This pc has 1 sata drive, broken into C: and D:, 2 IDE drives E: and F:, DVD-rom is G.
5. My home PC can see the media card in disk management console, plus in the device manager
6. People at work (Win 7) have no problems seeing their cards.
7. When I plug in the BB, it grabs drive letter H:, but no media card
8. Mass storage mode, media card support and auto enable mass storage mode when connected are on
9. All of my hard drives on the home pc are formatted as NTFS, and the BB is FAT
Just got the storm 2 last week.
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Aug 8, 2010
When connecting my BB 9700 to my Windows 7 PC via USB I used to be able to select the option on the 9700 of using it as a Mass Storage Device and then navigate it on my Windows 7 PC.Now, for some strange reason, even after agreeing to use it as a Mass Storage Device, it doesn't show within Windows 7 Explorer.
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Jul 29, 2010
I just installed OS 5.0.0.822 and runnin windows XP on my computer.anyway, for some reason I can't access my 4GB memory card using windows explorer like i used to. I do have "media card support" on, "Mass Storage Mode Support" on, and "Auto enable mass storage mode when connected" on.
Is there something i am doing wrong or setting that got changed?
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Nov 12, 2012
I'm trying to download my music but WP8 uses the Windows Phone App client in Windows 8. Wll, when I tried connecting my phone, it says "Your phone is having troubles" error message. The instruction says to power off the phone. But no luck. Tried searching MS community but nothing there (but I won't rule out I didn't search well. Also, I posted the same question there and waiting for a response.)
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Jul 3, 2010
I'm trying to pull photos from my phone to PC for editing, storage, etc. Z5 Compact running 5.1.1, and Windows 7 Pro.
Drag-and-drop or copy-paste actions from the DCIM folder to the PC will crash Explorer very reliably : I get a standard 'Windows Explorere has stopped working' message with a restart option. The error details are these :
Problem signature:
Problem Event Name: BEX64
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: wzshlx64.dll
[Code] ....
Installing PC Companion hasn't changed anything.
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Nov 20, 2011
I used to have a nokia n95 a few years back, I no longer have it. But I found a load of old files in a folder labelled 'nokia n95 phone messages' stored on my comp. As the folder name suggests, they're phone messages (I assume so anyway) ! I now want to open these messages but cant find a way to do so! I have downloaded the nokia suite 3.2.100 and tried to open them in there, but to no avail. How I could open these files on windows?!
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Mar 12, 2010
Just went from a storm 1 to a tour and I am loving it. I can't believe how much more app. memory I have!
However, I cannot get my tour device to show up in windows explorer. It connects and I can browse my media card. There is no drive in windows explorer for the device itself. I can connect to desktop manager and back-up my device memory so I know the computer can read my blackberry device. I upgraded the os with no problems.
I am running vista home premium with blackberry os 5.0 from sprint. I am on verizon. I do have mass storage mode enabled and all of those memory settings set to yes (auto connect, etc.). BBSAK and Blackberry Master Control Program see the device as well. I do not use roxio media manager and it is not installed with my desktop manager. It was too slow and clunky when I had my storm so I never bothered with it.
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Dec 7, 2015
I had a bunch of bookmarks saved for Internet Explorer on my old L1520. I know they were set to sync to OneDrive. How come I do not see them for Edge on my L950?
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Mar 28, 2014
I just received my icon the other day and coming from an iPhone 5s the web is painfully slow. Google can take a good 10 seconds to load sometimes while on the iphone is was virtually instant.
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Jan 25, 2015
Did your phone (I have a Lumia 1020) heat up very fast while using Internet Explorer for lets say about 15 minutes?
During IE usage the battery drains extremely fast.
After 15 minutes it is very hot - I'm worried that a longer usage may do some harm to the phone due to the very hot temperature...
The back of the phone and the screen is getting very hot - I do not have the drain problem while not using the phone - it is cold while idle!
But I did notice, that other applications do also heat up the phone, but not as much as IE...
I have WP version 8.10.12393.890
Firmware version: 3051.50009.1424.0003
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Jul 30, 2014
Having difficulty with disappearing keyboard when trying to fill in fields like user id and password. The keyboard will appear and disappear in less than a second, making it impossible to key in any text.
At first I thought it was a hardware or screen protector issues, but having tried other applications and UC browser, I did not encounter this phantom phenomenon.
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Nov 10, 2012
I've tried to connect to both w7 and w8, in the case of w7 the drivers install and the icon for the windows phone is visible under My Computer, but any attempt to interact with it produces an error. On w8 the new Windows Phone app downloads when the phone is first plugged in, but the software never reconizes the handset, it just gives a "your phone is notplaying nice error".
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Nov 12, 2012
Want to update windows 7.5 to 7.8 in Nokia Lumia 610. Want to install Facebook application but it said not available for your region.
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Oct 30, 2012
I have been unable to upgrade my Lumia 800 to Windows 7.5 or higher so I could use the tethering feature. The Zune software simply doesn't see any update past the one I have. I'm opting to skip backup, so space for that isn't the problem. Handset was bought in Finland this spring, unlocked.
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