Galaxy S5 :: Screen Does Not Show Dialer Buttons / Mute Button

Apr 28, 2014

Attached image shows that when I make a call or receive it, my screen does not show dialer buttons, mute button, or the additional caller/conference button. I have looked at all different settings that I could think of but can't seem to fix this. I have tried this using headset as well as speaker phone.

I was able to bring up dialer button (only) if I go to home screen during the call and open up phone again. This time I can use the dialer buttons but still no mute or conf buttons.

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Before doing the following I highly recommend you do an iCloud back up first. It takes 5 minutes max and then do this:
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