BlackBerry :: Cannot Edit Email Settings - Username / Password Rejected
Dec 3, 2011
Just recently I have had a problem with being able to edit my email settings, when I go to main menu > set up > Email accounts it comes up with a username and password. I assume the username that it is requesting would be an email address so I've tried all of mine and all of my passwords in the box, it doesn't seem to be accepting any of them. Also according to my service provider and my sisters blackberry it's not supposed to be requesting any type of username or password there. I have three email accounts: Google mail, Window's live mail and my blackberry email account. My service provider is 3 UK.
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Jul 18, 2011
I seem to have forgotten the passwors for email settings. Also please confirm the username is my mobile no
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Jul 16, 2012
"enterprise support" at Orange and they havent got a clue what they are talking about.Basically i am trying to sort out users access to inhouse web apps. When the user navigates to the site they are prompted for AD authentication (which is good) they have an option to "remember username", this works fine they enter their username & password and in they go, lovely. However I go back to the site and it allows me straight through, obviously the credentials are being stored, the question is where!?he orange support guys said cookies, now if domain credentials were being stored in cookies (plain text i assume) i would be very scared, i think RIM are more secure than that. Anyway i cleared my browser data and it still lets me straight through so i know its not in cookies. I have looked everywhere my limited knowledge will allow me and i still cannot find anywhere they could be, googled it and drew alot of blanks, i even tried in password keeper and TLS but still nothing.
i asked orange to escalte to RIM themselves as they werent much help and they said they would charge so i told them to naff off. They also told me they couldnt help as they dont support 3rd party apps, i said that the blackberry browser is not 3rd party but i dont think they understood.
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Sep 12, 2011
I can sign in via my computer using my blackberry id username and password but cannot sign in with the same username and password through my blackberry bold 9900. All i get is " unable to log in to blackberry account".. I have requested a reset but not getting anything back from Blackberry.
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Apr 29, 2012
Following some 3G/Edge issue I 've reset my network settingson the Iphone, but now my wifi password is rejected.
I've cut and pasted the PW using caps, but the iphone keeps saying it's incorrect. I'm using a Sagem Livebox 2 ( Orange, France) no pairing is necessary.
Info:
Mac OS X (10.5.8)
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May 25, 2010
I forgot the username that I need to access Email Settings, I have the password but not the username. I've tried all the possible usernames I could have given but none of them work.
What is the format of that username? Is it just a username like 'James31' or is it like 'James31@bell.blackberry.net'
Can it be completely different from your Emali address? eg email address could be 'x@bell.blackberry.net' then does the username have to be 'x' or can it be like 'xdfak'?
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Jan 27, 2010
My internet provider changed protocol for username for email account. Changed on computers successfully, not able to do it on BlackberryBold 9900. I went to email accounts, highlighted the account, pressed menu button to change username. But there is no edit option in the menu. there is validate, delete, etc. no edit. have no idea what to do. Unless the username is changed i cant receive emails.
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Jan 9, 2010
I recently backed up my phone on my computer and ever since I did, it's like all of my personal settings were deleted as well. For instance, I had to fix my all of my profiles sounds after backing up, and I went to my Blackberry Appworld, scrolled over to My Appworld and it says 'no downloads' and I have downloaded a lot of applications. That's not really a problem for me, as long as I get messages when updates come out for the apps...? Now, I am trying to setup another email address and when going to 'email setup wizard', I am being prompted for a Username and Password. I don't remember ever making a username or password for email setup, but was able to firgure out I could put my PIN in for my password to be sent, which it was. BUT I still do not know what my username is, and I've tried my email addresses with and without what's after the @ and still no luck.
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May 31, 2012
My iphone keeps saying the username or password for "Gmail" is incorrect for my email. I tried changing it and it didn't work. What do I do?
Info:
iPhone 4, iOS 5.1.1
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Feb 11, 2012
So, i have tryed to change my E-mail account on my blackberry, and i go in to all the setup stuff but it says i need a username and password to continue? So i though this was just my e-mail/password, turns out its not, it just says enter a valid username? i really need to change my e-mail!
I have a BB 8520 and I am with Orange UK
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Aug 25, 2012
I got a blackberry torch. I set up my emails before and then I updated my phone and wiped everything off. Now when I go to set up my emails again its asking me for a user name and password.. Which I don't remember.. How do I retrieve the username and password?
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Mar 13, 2012
How do I add an email account if I cannot type my username and password?
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May 16, 2012
Having difficulty setting up my work email to Iphone 4S. Getting error: Username and password incorrect.All are entered correct. I can send email and it shows from my work email, but cannot get email. Information for incoming server is correct?
Info:
iPhone 4S
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Jun 4, 2012
using googlemail on my imac and synced via itunes. This worked perfectly on my old iphone 3 but won't allow me to send any emails from the new one. I'm still receiving email so the password must be correct. Not sure what to do now?
Info:
iPhone 4S, iOS 5.1.1
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Sep 9, 2014
Recently my mum's iPhone 5 stopped working and she tried to take it back to Apple for repair but they said they couldn't fix it until she gave them her login details however she has forgotten everything but still remembers the security questions. What can she do to get her login details back so she can fix her phone? I was thinking we go to the Apple Store and give them some details about the account such as the address used, security questions and date of birth used on the account but i'm not sure if that works. Is it possible?
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Aug 23, 2011
I can't access my email. i tried to go to set up an email icon but said that i need to log in. Unfortunately i am an existing user but i can't remember my username and password.
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Oct 22, 2011
I have had my bbry tour for 3 years and never had this problem. I am getting a message that I need to validate my email on my blackberry, but every time I try it says not a valid username password and can't validate. I have my name & password written down so I know they are correct, but the system doesn't recognize it.
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Dec 12, 2013
All of a sudden the phone couldn't automatically log into my yahoo email. I've changed the password and everything. Now I deleted the account from the phone and tried adding it again. It says "authentication failed, verify username and password". I'm 100% certain both are correct.
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Apr 23, 2012
there is a username and password to access my email account setup and ive forgotten it, so i cannot register any new email again, kindly assist for a way to delete the username and passowrd, i tried reset to factory defalt, it didnt work
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Nov 16, 2010
I'm getting the following message "your device encountered a problem with this application's server" when I try to add an email in Email settings. This problem is occurring since 15-NOV-2010. I'm using O2 service provider. i've called them and reported this problem. O2 service provider did all possible troubleshooting and they advices everything is ok on their side. They don't know why am I getting this message.not able to add an email or edit my existing email settings.
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Aug 19, 2010
Anyone else missing the 'Edit Signature' option under Email Settings on their 9650? I just noticed this afternoon it's not there. I'm running 5.0.0.810 on BES.Not sure how long it has been missing; if it has been gone since June since I switched from my 8330 to this 9650 or if it was when I upgraded from .732 to .810.
Just wanted to check, I'll probably try downgrading back to .732 to see if it brings it back.I've actually only got three options under Email Settings; Enable HTML, Download images and Confirm external image download.
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Nov 8, 2011
Ever since this morning my Blackberry 9300 hasn't received any mail. I have two accounts set up on it, a Gmail account and my work webmail account.If I try to go into the email settings, I get message: 'connecting to email settings' and an hour glass and eventually 'your device has a problem connecting to the server'.
I have tried on both the WIFI at work and the Virgin Media mobile network.
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Aug 23, 2011
Torch 9800
Provider: movistar, Spain
SO: 6.0 package 2391
Setup > Config > E-mail acounts... pressing but nothing happens!Both my two email accounts work properly, but I would like to add another one.
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May 24, 2011
Recently I got to move my server to a new hoster, hence any email service connected to a BB device need to re-validate the service. One of the BB device got stuck and can't add/validate the email back.It kept on saying "wrong password, etc..." which is NOT!I've tried pulling the battery off, deleting the email account (and I can't add the **bleep** account back now!?
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Feb 16, 2011
how can I see the password that integrated with blackberry? I was forgot the password
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Apr 5, 2012
Why is my I'd being rejected when I have entered the correct password? I changed the password and it still rejected as entering an incorrect pwd.
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Jun 4, 2011
I inherited a blackberry from a relative and can use it for phone calls, texts, address book, etc. I would like to reconfigure the setting for email and cannot find the steps to do that. It is currently configured for Blackberry Enterprise, and I would like to change it to Microsoft Outlook.
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Jan 9, 2012
I recently had water damage to my BB Curve 9300 phone, stupidly I had not relaised but transfered all my contacts from SIM to phone Of course all this info got wiped when the phone was repaired. But i had registred with Blackberry ID and got a few apps one of which was BB Protect, backing up all my contacts etc. However now when I go to enter my email and password for BB ID it does not recognise me, I have tried 'forgot password' and the same happens, it does not recognise my email or any other emails I use. I have spoken to O2 and they say they can see I registered with BB and state if I had apps must have registered an email address. I am going mad because they must have an address and password for me as they allowed me to get other free apps, therefore my info must be on their system. I don't want to re-register as BB Protect will not recognise the new name or will it? Does it take other info when you register, like the PIN or IMEI?
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Aug 22, 2012
I realized at work today that I had not received any email from my hotmail account in a couple days. I tried veriifying the email on my Blackberry Pearl but receive a mesaage stating my password is incorrect. Since I had to verify my email to post this message my password is apparently working from an internet connection. I have looked at the other posting and tried the host routing table register and taking the battery out but am still unable to register my email. Is there anything else I can do to try to fix this?
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Apr 23, 2011
i have an existing blackberry email address. when i to set it up, it says the email address and password doesnt match. but all the information is correct?
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Apr 13, 2012
My iphone has rejected all outgoing emails with the message that the server has rejected my mail and psted it to my outbox because my email address does not support relay?
Info:
iPhone 4S
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