BB Tour 9630 :: Phone Numbers Disappeared / All BB Contacts Are In Gmail Account
Jun 7, 2010
Strange issue with my BlackBerry contacts. Nearly all of my phone numbers disappeared and I panicked immediately. I came to realize that this happened when I added a new Gmail account to my Blackberry. Not sure if the new Gmail Sync had anything to do with it, but I found that all of my BlackBerry contacts are NOW in Contacts when I log into Gmail on the web. And the contacts that I do have in my phone happen to be all email addresses (mostly no numbers, but some) that were previously all saved in my web Gmail. It's like they just switched places.
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May 13, 2010
I think about 90% of my contacts in my address book on my Tour had all of a sudden disappeared. Yes, I didn't do anything and it's gone! Well this is what happened. I added a new email account to my BB and it was "activating" the email account. There was also a new icon that showed up while "activating". After about 20 minutes it's done "activating" and the icon was gone. So I thought everything was fine and dandy. The next day, I was told that my windows live account kept on signing in and out on it's own every few minutes. I made a call using speed key and there was no name for the number (the call did go through though). So I went to my address book and saw that 90% of my contacts had disappeared. That's what happened. I did not do a back up before I added a new email account to BB.
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Apr 12, 2010
Maybe this is in the VZW Tour 5.0 software thread or something, but after completing the software upgrade, when I receive emails through my Gmail account and decide to delete an email, I am no longer getting the option to delete from the mailbox, the device, or both, although the option is set uo from this particular email account. I'm not having any problems with the Yahoo email account. I've removed the email and readded it on the phone as well as on the Blackberry Internet Server website.
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Aug 6, 2010
I've entered a pre-paid SIM card and can't read the phone book on my TOUR, i dont even have the option to retract them from the card to the phone when i go to the menu. Although I can make and receive calls with no problem.Did u guys have to do something special prior to entering the card?
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Jan 13, 2010
My partner and I want to upgrade our phones to a new PDA. I have the Tour and I love it. His only concern is that, in our business we will need to use Handheld Contact to integrate with a program called ACT! and we are not sure that the tour will hold all of our contacts? How many contacts will the tour hold including email addresses any everything? We have over 3000 contacts in our ACT! database.
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Feb 13, 2010
Is there a way to have my tour save my contacts with a third party app ? What i mean is most all of the sprint phones if you are out of town and you lose your phone and you go to a store and get a new phone as soon as they activate the new phone through the back up contacts on there sprints website it will automactly put your contacts in your new phone.I know you can save them on your pc but if i dont have my lap top with me how can i get the contacts and numbers into my new phone that i get when iam out of town.I was told there was a third party app to down load that will transfer them. so if you are out of town and lose your blackberry how do you get your contacts in the new blackberry if you dont have your pc with you ?
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Jul 8, 2010
My gmails are all automatically deleted at random times throughout the day. This only occurs on the blackberry, not on my computer. Brought device to sprint tech support and they did a hard reset, but problem still occurs. Any suggestions?
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Jul 8, 2010
My gmails are all automatically deleted at random times throughout the day. This only occurs on the blackberry, not on my computer. Brought device to sprint tech support and they did a hard reset, but problem still occurs.
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Jan 5, 2016
I just picked up a new V10, added my gmail account, and it created a contact for just about every email I've ever interacted with in the 10 years using gmail. I'm obviously missing something - I just want the 200+ contacts I have defined on contacts.google.com to sync on the phone after linking it to a gmail account. What am I missing? I don't remember this with previous Android phones.
I tried doing a factor reset, setting up as a new device, linked the gmail account, but it still decided to create 2000+ contacts.
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Jan 29, 2010
A co-worker of mine recently had his blackberry tour replaced through verizon. He didn't have his phone backed up on his computer.........so they are gone. However...he does have his contacts in his navigation/bluetooth of his car. Does anyone have any idea on how to get the info from the car back his blackberry?
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Jun 9, 2010
I don't know how it happened but when I was composing an SMS message I noticed that I have the same contact twice with the same numbers. Some of the contacts are just copies and some have a facebook name on it. I have tried deleting and reinstalling facebook but the issue is still there. My question is: is there I way I can quickly delete all this duplicate contacts without doing it one by one?
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Mar 5, 2010
I was wondering if there is a way on the 9630 to make one phone number of multiple numbers under one contact be the priority?A lot of times I type in the first couple of letters to get the contact and hit send to call them and then I get asked always what number to call on that contact. Starting to get a little old.I would like to make the personal mobile number the priority instead of being asked all the time or at least put in on the top of the list.I also notice on the 8530 for text messaging they have different colored backgrounds for the incoming and outgoing texts. Is there a option on our phones so they can do that too?
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Apr 2, 2010
As many of the rest of you have done, I mindlessly upgraded to OS 5.0, and am working on the new features. Here's something that puzzles me, though. Now when I dial a number from my contact list (even one in my own city and area code), my BB puts a +1 (country code for the usa) in front of the number.As I don't recall seeing this before, is this something new? Or do I have a setting wrong (which I'll discover on my bill in a few days).
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Apr 4, 2010
I installed the 5.0 OS today and now I no longer have Notes, and the Microsoft programs. Is this supposed to happen or did I do something wrong? For the most part the installation went smoothly. Only thing that didn't go through were my BBM contacts. Only one was saved in my contacts.
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Aug 16, 2011
I have the Motorola FlipOut - it was a replacement phone from AT&T because my BackFlip bit the dust after a year. Can't say I'm particularly impressed with the FlipOut either...But onto the main issue (I have many with this phone!) -- as of yesterday, my Gmail account is no longer on my phone. My Yahoo, Facebook and Twitter profiles are fine. When I try to add my Gmail account, it says that there are issues adding it. I don't understand!And it also keeps unlinking contacts - so people I connected in my address book to their Facebook keep unlinking.
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Jan 19, 2010
so this may have been asked before but i cannot seem to find any threads on it..probably just searching the wrong terms.so im using gmail on my tour..when doing so and replying to an email, my address is always displayed as opposed to the my name. i.e. John.Doe@gmail.com instead of John Doe in the replies. Also, the header from the email i am responding to is displayed as well. I don't see these on the tour itself, however when i am looking at the email in gmail (on a computer)
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Mar 30, 2010
Anyone out there with OS 5.0 tried the Gmail Mobile App yet (not Gmail IMAP w/BIS)? The problem the Tour has always had is the notifications for Gmail don't work or if they work when the Gmail Mobile App is first installed, they get lost as soon as the phone is rebooted. Then even uninstalling Gmail and reinstalling it doesn't fix it. If it's working on your Tour with OS 5.0, after a phone restart, do you still have Gmail Messages as a choice under "Profile | Set Ring Tones/Alerts | Other? What typically happens is the "Gmail Messages" doesn't display unter "Other" so you can't change email notifications, LED settings, nothing regarding the Gmail Mobile App.(don't recommend I use Gmail IMAP w/BIS..at least not unless it's October already and RIM has added all the Gmail features that are still missing
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Feb 4, 2010
I just realized since I updated to .419 that my saved messages folder has disappeared. Any ideas where it went?
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May 29, 2012
Contacts and numbers have disappeared...the only contacts I have left are those that had email addresses, but even their number is gone.
Info:
iPhone 4S, iOS 5.1.1
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Mar 8, 2010
I'm using the default functionality in my new Tour 9630 (Sprint) to read my Gmail and Facebook messages, and there appears to be no way to 'mark all as read,' which I need since any changes I make to my Gmail messages (e.g., reading them so they are then marked as read) is not refleted in my Tour.How do I mark all the messages as read?
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Apr 3, 2010
I have searched back 3 months and can't find an answer. New BB user with the Sprint Tour. Trying to set up gmail. I go to email setup and select gmail. I type in my email address and password and all I get is "Unable to set up xxxxxx@gmail.com Please try Again"
Imap is enabled on Gmail. I don't want to use the gmail app, just want to check my gmail every once in awhile.
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May 9, 2010
I saw last week on Crackberry that some users were seeing their read messages sync properly from gmail onto their BB. Have any Verizon Tour users seen this? Since last week messages I send from the web gmail interface appear on my BB but when I view a message online it doesn't show as read on my BB. Has anyone with Verizon and the Tour gotten this to work properly?
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Mar 12, 2010
if i delete an email on my handheld it does not delete from my actual gmail account. in fact, it doesnt even say that its read. well, on the computer next to inbox it doesnt say any are new, but when i look at the inbox, i still have the emails and it shows them bolded like they were not read at all. when i delete on my bb, nothing happens to gmail. i tried deleting my gmail address from my phone, resending service books, battery pulls but none of that has resolved. i made sure that handheld wins was set to on under wireless reconciliation and in the VZW BIS control/email settings i have it set to sync deleted emails.
i tried fooling around with the contact sync a few days ago but stopped it becaues it wasnt working (this is the only new thing ive done with my bb in the last week or so). i also downoaded the new socialbeat app from verizon/iskoot. but other than that nothing is new in the last few days. i am running driphters 6.3 on top of whatever OS its supp to be installed on (.484 i think?). dont just jump to that as the problem because i have had it for almost a month and have not had a problem until now (that i tried that stupid contact sync bullsht).
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Mar 14, 2010
So today I had a unrecoverable 552 error and decided to just upgrade Sprint's 5.0 OS. Everything seems to be working fine, except now I'm getting the problem that the enhanced g-mail plugin isn't working correctly. I have it installed, but it doesn't seem to add any options for stars, labels, etc. It's listed in the applications page in the options, so I'm not sure what to do. I've uninstalled it and reinstalled it countless times and did a battery pull after each. Does anyone know what may be causing this problem?
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May 10, 2010
I am new to this device and I had Verizon transfer all 300 of my contacts from my old phone to the tour. When I ran email set up with my gmail account i didn't notice that i checked the contacts box and it deleted all 300 of the contacts I had changed over and left only 20 or so (who i imagine are from my gmail account). I deleted the gmail account from my phone, is there a way to delete the gmail list from my contact list? I go to options and it's the only contact list in my phone and it doesn't give me an option to delete. I even tried re-adding the gmail account to my phone and unchecking the contact list button--to no avail.
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Sep 2, 2010
I have BB Tour that is a corporate cell phone and is set up using Microsoft Exchange to receive my corporate e-mails. We use MS Outlook as our mail program.I was just playing around in Outlook trying to figure out how to attach my business card to the end of e-mails I send and soon realized I was looking at all of my personal cell numbers of friends, family etc. in Outlook on my corporate lap top ! Yikes ! I don't want my mom, ex wife, current GF's etc. contact info on my corporate laptop.Is there a way to get my Tour and/or Outlook to stop syncing my phone contacts to my my computer?
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Apr 20, 2010
I dropped my BB tour in the water over a week and half ago. I have a JVM error 102 on a black screen that I have to strain to read. I have already gotten a replacement, but is there a way to bypass this error and get the contact info off of the phone?
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Mar 1, 2010
I recently installed 5.0 on my tour and i have 2 gmail accounts. One of the gmail accounts, the emails only come in every 30-40 min in a batch; the other account seems to be working fine. Any ideas what could cause this problem. I pulled the battery a few times but still nothing.
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Apr 18, 2010
I have been getting my emails pushed to my blackberry Tour fine for months. This morning I changed my password on my gmail account and now it will not let me receive messages on my blackberry. I deleted the account through the email settings and tried to re add it and it keeps saying username or password is invalid. It seems very odd to me.
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Jan 12, 2010
I added a new gmail address to my phone, before that, I had my work e-mail, a different gmail address and my blackberry e-mail.All e-mails went directly into the main mailbox.They also went into the separate folders for each specific e-mail address. so if I wanted to only look at e-mails from email address #1, I just had to look in that folder.Well it still works for the first 3 e-mail address, but since I added the new gmail account, the e-mails on the new account only go to the main e-mail message folder.So if I go to the separate folder for the new gmail account it shows no e-mails at all.But if I go to the main inbox, any new e-mails to that account are shown there.Does anyone know how to fix this?I have deleted and re-added this account at least 3 times, I have done everything I know and I still cannot get the e-mails to show up in the separate account folder!
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Jun 12, 2010
I woke up this morning to find my entire contact list deleted from the Contacts application, however when I open an email or an SMS, all of the contact information is there for that particular person. When I look at the call log, the information is also there.I have a backup done on Friday (yesterday) on Outlook at my office (not on work server since they all use IPhones for that. I prefer my blackberry so I use the non-server syncing)...is there another way to get this information back or do I need to wait to resync on Monday?
I had a lot of apps on there that I don't use, so I deleted the off this morning to help get some memory back. I haven't yet done a battery pull on my phone...will doing one affect anything or should I just do it to help clear the memory up and make room for contacts?
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