BB Tour 9630 :: Bluetooth Option Disabled In DM - OS 5.0
Jul 11, 2010
Bluetooth radio is turned on. I've discovered my device but the Desktop software only has the option to connect by USB. Ver 5.0. During installation there is no option to choose what type of connection you want. I see there are options to choose between USB and Bluetooth or both, however they are grayed out. I have a successful USB connection. Everything works fine but I want to go wireless.
Running on Toshiba Sattelite laptop with Vista 32bit ultimate OS
Toshiba Bluetooth stack is turned on but it's Toshiba's - not microsoft (don't know if that matters)
Device is found and paired. I have this same problem on 2 computers running different OS, my laptop has Vista ( a Toshiba) & my desktop has XP (HP). I don't get it as I have tried every configuration I can think of. It can SEE the BB but no option to enable bluetooth, only none or USB. I'm assuming it may be the BB os 5.0?
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Apr 15, 2010
Since upgrading to the 5.0 software I no longer have the option to send media via bluetooth. Can anyone provide guidance on how to get this feature back?
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Mar 31, 2010
Ok in the options you have to enable it ofcoarse so i click enabled and yes i have PTT installed. But when i open the PTT to try to use it, it goes back to Disabled every time. It wont save to enable i get the option to save close it out but still goes back to disabled every time.
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Apr 20, 2010
And apparently RIM is aware of this bad Bluetooth stack? This is what BlueAnt tech support is telling me and that it's BlackBerry's problem. I have a Tour running 5.0 and have never had an issue with any Bluetooth headset except the BlueAnt Z9i. My BlueAnt Z9i does seem to work fine on 4.7, but I'll chuck the Z9i in the can before I stick w/4.7 for any longer than testing purposes! BlueAnt said I should contact RIM for details on a solution; however, I see no reasonable means to directly contact RIM tech support?And since this is RIM's official support forums, unless I'm mistaken? Does anyone know anything about this faulty Bluetooth in 5.0 on the Tour and Storm 2 that causes random issues with Bluetooth headsets? Random issues are: Random beeps, buttons on headset being unresponsive, sound and mic not working, and hang-ups. These are all completely random issues the button unresponsiveness can be fixed by disconnecting the Bluetooth headset from the BlackBerry device via the BlackBerry device. And then the headset buttons will work again, enabling the headset to be powered down, etc This is of course a fix until it randomly happens again the next time it's paired to the Tour running 5.0!"As you know this is a specific issue with Blackberry tour (9630) and storm 2 phones using 5.0 OS, no updating of BlueAnt products will help as it's a fault with the phone." BlueAnt said "I believe It occurs on almost all Bluetooth devices within anything from one weeks to two months of pairing with a Blackberry tour using 5.0." BlueAnt said "Just to re-cap: the issues with the tour happen with all BlueAnt products: Q1, V1, Z9i etc And I've heard from consumers that called in it also occurs on Jabra's and Jawbones etc.We know that Blackberry know about the issue so if you contact them they should shed some light on it." BlueAnt said If you may be able to shed some light on this and need more background info, please read this thread here.
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Feb 21, 2010
I upgraded my Tour 9630 (unlocked) to OS 5.0. I now have no MMS option. I've tried a battery pull, registering the hosting table again, etc. I am on AT&T network. Everything else seems to be working fine.
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May 12, 2010
If its not one thing its another with this very sad sad device.Send option majically disappared from my menu ,any ideas how make it re-appear so I can send emails?
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Jan 24, 2011
I have a blackberry tour 9630 and it doesn't have option "Call Waiting".
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Jun 5, 2010
For some reason i don't have the option to "send" email anymore. I can compose them but the "send" option is gone. Does anyone know how to get this back or what has happened.
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May 6, 2010
My phone number has been set to private and I do not know how to make it non private. I do not have anything in Options like General Settings and Restrict my number.
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Jul 12, 2010
I just got the phone, when i send a message, I send it to all messages I have in inbox. I mean I cant have like all messages separetly, they all go to 1 message like a chat and I cant answer to just 1 person. I saw some videos that send me to options, sms and email inbox, but I dont have that option. What can I do plz help me.
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Dec 15, 2010
Brought Sprint unlocked 9630 missing browser, GPS and email set up option. I have blackberry service plan with ATT and MSN messenger is working and I am able to use Blackberry App world to down load application and Games.
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Jan 19, 2010
I understand the steps to generate and auto signature - Go to email, click menu/options/email settings/auto signature ON, and type in your signature. However when I click on Email Settings there is no option for Auto Signature. The only options are:
Enable HTML email yes/no
Download Images Automatically yes/no
Confirm Delivery yes/no
Confirm Read yes/no
Send Read Receipts yes/no
There is no mention of auto signature.
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Feb 3, 2010
I downloaded the file but my blackberry manager doesnt give me the option to download the 5.0 just gives me the 4.7 one.
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Nov 29, 2011
I can't get my bluetooth to enable on my tour 9630 phone. It worked before. It keeps saying it is disabled.
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Feb 18, 2010
I have a tour running OS 5.0.484. I can get my Plantronics 520 headset to pair Fine with the Blackberry but when I try to make a call or get any sound to or from the headset it doesn't work. I've tried the headset on other phones and it works fine. I tried repairing, Pulling the battery, removing all the other profiles and then repairing the device. I've even tried upgrading the OS to .484 from .419 and nothing seems to work. I know the bluetooth has worked in the past just not sure how long it's been since it has stopped working.
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Apr 6, 2012
My bluetooth is not active although I have the option to enable. What can I do?
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Jan 30, 2010
Okay, so it is a bit ironic that I am posting this question, as I have been helping others here on CB with BT/USB tethering for quite some time now. However, it looks as if the tables have turned!
Like many have reported over the past few months, Sprint has finally turned off the "back-door" free tethering connection that has been working for many years via BT and USB for many, many people. Over the years, I have activated and deactivated the "phone as modem" add-on several times, usually only when needed. Just last week, I called into CS and had them flip the switch ON.
My Tour was already setup for BT modem, and connected just fine, and since I turned it on, I have used the service many times. HOWEVER - just the other day, I tried to connect and my Tour's screen flashed white, and said "Connecting to desktop". I could not exit out of this screen, and also could not connect to the phone via BT to use as a modem. The blue BT light was flickering, and the computer was trying to connect for about 30 seconds, before failing - and once failed, the white screen went away, and the home screen reappeared.
I have NEVER seen this screen before - not even when connecting the phone via USB to the DM in either Windows or Mac. I am not sure what has happened since last week. I have not installed a new OS, nor have I changed any settings on the phone or in DM. Very odd!
I would appreciate any help or insight into this matter. I have already tried pairing the phone with the computer again - but still every time I go to connect via BT, the phone is now displaying the "Connecting to desktop" message with a white background. So weird! I am using Snow Leopard with a hybrid OS. Neither one of these factors should be the root of any issue - as I said earlier, just last week things were working fine - and I have made NO changes whatsoever since.
Only new apps downloaded since have been Bold, Opera, and QuickPull - however, I cannot imagine any of these apps to be interfering with tethering. I have tried battery pulls, and reconfiguring bluetooth settings - all to no avail.
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Mar 18, 2010
I need to know what I am doing wrong, my bluetooth does not work with other blackberries or other bluetooth cell phones when transfering files. I need help!
When I connect to a bluetooth device, like tonight, a LG VX11000 Cell phone..I am getting "connection to LG VX11000 terminated" A/V Control Remote Control (red X)
I have gone all the way thru searching device pairing entering the 0000 and it seems to go thru until its time to send a file,
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Jan 29, 2010
A co-worker of mine recently had his blackberry tour replaced through verizon. He didn't have his phone backed up on his computer.........so they are gone. However...he does have his contacts in his navigation/bluetooth of his car. Does anyone have any idea on how to get the info from the car back his blackberry?
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Feb 8, 2010
I have VVM installed on my phone and like the convenience but for some reason I can't get it to play the messages through my bluetooth earphone. Is there a way to do this? If not it's not worth having.
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Jan 16, 2010
I just used my upgrade on the verizon blackberry tour 9630, I'm a big texter and absolutely LOVED my env2! Any helpful hints? Advice to a new user? I actually will not get my phone till next week.
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Jan 31, 2010
My cousin (she has a Samsung Gravity) was saying we can share files through bluetooth? I remember doing it on my Sidekick, but now I can only receive files, not send?
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Jul 4, 2010
Which would you all prefer?
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Feb 8, 2010
Can you replace a tour trackball with a curve one? I heard somewhere that it was possible. I changed the housing in my Tour to make it white but the trackball doesn't sit right and i have a problem scrolling down. I can't seem to get the trackball to sit properely in this housing its just not centered. If i can put a curve trackball in, which model curve do i use?
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Feb 12, 2010
I've developed a problem with my 9630 (carrier: Sprint) recently. I won't receive emails on it for quite a while, but once I open my Internet browser, all of the emails I received since the last time I opened it will come through at once. If I check my messages, they're all listed as coming through at the same time, but inside the email, they're datestamped at the actual time they were sent.
Any ideas as to what it could be? I haven't changed any settings recently, the problem started independent of anything else, from what I can tell. It seems like a problem with my phone not checking for new emails until it uses data services (internet browser).
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Jan 30, 2010
Is this possible if so how?
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May 30, 2010
I've researched my problem on other posts, and still not completely sure if my problem is unique or not.I have an unlocked Sprint 9630 I grabbed from our IT department before a trip to Turkey. It was supposedly deactivated - turns out it is still active on a Sprint number.
I've replaced the Sprint SIM with an Avea Turkish prepaid SIM that has data and Blackberry capability. It works fine for phone and text, but no ability to register the email with Avea Blackberry. Tech support there unable to determine the problem (unable to connect to server is the error message, both with phone and online).If I can deactive the Sprint number will that help? Or am I just out of luck.
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Jan 25, 2010
I have an issue with my BB Tour.When I woke up this mourning and took my bb off the charger.I notice there were HLhlhlhlhlhlhlhlhhlhl type on my bb so I tried to press the esc button and the end button and it didn't work. So I did a Battery pull and let it load up...and that when i found out that my trackball wasn't working.then all a sudden it started to type the HLlhlhlhlhlhlhhlhlh again.So I did a another battery pull and it did it again.So I wiped the phone decided to install 5.0 on my phone and I get the same thing.The only thing I did before my phone went hay wire was a couple days prior.I downloaded a couple free themes and screen saver from BB App World.I thought by doing the battery pull and wipe I would fix it but didn't. I know I didn't get my phone wet or anything can anybody explain this?
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Aug 2, 2010
This is my third Tour (I just got this one a week ago) and with it sitting in my pocket where I have service, not running ANY applications, it is running hot and draining battery very quickly. Did a battery pull, double checked memory leaks, and nothing is taking care of it. It's draining at about 15% per hour. Any thoughts (other than Tours suck.)
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Aug 20, 2010
has any one tried swapping out a trackpad in place of the trackball. i know the keyboard would need replaced also.i have found the replacement parts and i have someone who can help me take it apart but was curious if anyones done it ?
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Jul 14, 2010
I just updated the software on my Blackberry Tour and now my calendar is behaving as it did two software generics ago! Specifically, when I change and appointment to a future date and then save that appointment, the calendar moves to that future date! This is terrible if you are moving several items out to future dates! Previously, the changed entry would just disappear from the screen (moved to the new, future date) and I would remain on the day I was working on.Secondly, when I open a future day in calendar, the “All Day Events” do not show first (as they used to). Instead you have to scroll up to see if there are any of these type events.Does anyone know of a way to change these settings/defaults.
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