BB Torch :: Unable To Download Desktop Software On?
Jun 12, 2012
i have been trying to dwonload the blackberry device software and i am unsuccesful!!!wenevr i try to download it...an error message pops up saying to install microsoft redistrutble c++ 2008 pending...then there is an option for install ...i click it..something gets installed and then i get an window saying blackberry desktop sofware that requires microsft redistrutable package is installed....then i click ok..an then i get a window saying installsheild wizrd complete.
the wizard has been interrupted before blackberry dekstop sofware could be completely installed your system has not been modified.to install the program at a later timeplese run the installation again.
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Aug 15, 2010
I can not open the Desktop Software v6 after downloading. I get the error message: "BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience." I downloaded Windows PC software. I have Windows XP with Service Pack 3. Any ideas what is causing the software not to open? I downloaded v5.0 and have no issues opening and using this earlier version.
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Aug 27, 2012
I am unable to download the blackberry desktop software to my home computer. I have Windows XP and I received an error message when trying to download the software. I cannot back up my blackberry without this software. Any help would be great as I need to reset my blackberry because I am unable to download any apps or receive my personal e-mails to my phone or use BBM and resetting the phone to its factory settings is the only solution I have been given.
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Jul 20, 2012
i am using att branded unlocked 9810 on t mobile. recently i updated it to 9810jAllLang_PBr7.1.0_rel998_PL5.1.0.230_A7.1.0.284. it worked fine for a hour after that i uninstalled one of the app from my BlackBerry Desktop Software the phone restarted and since then it is stuck on att welcome screen i pressed the phone button and i can see my contacts even make and receive calls switch between 5 default application but the phone wont go home screen. also i am unable to connect to my desktop manager.
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Jan 25, 2010
I have downloaded ver 5 desktop manager several times and it is not able to install. I have completely un-uninstalled the previous software and deleted the regristry keys, RIM. After downloading the new version of software (5.01) off of the BB website and extracting the files, it will ask to install in english and then my issue pops up: a windows installer window pops up, with information and no errors. then the installer closes. the installer closes out and will not continue. the desktop manager software will not load and i have tried several different downloads, cleaned installs and i even tried ver 4.6.
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Dec 4, 2011
BB desktop software on Win7 unable to link via Bt to torch 9860, it says troubleshooting needed.. no driver on win7? However it works for transfer files from PC to device.
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Feb 21, 2012
My Torch appears to be a little bit poorlyI got an update to BBM which I installed, then it asked for a reboot, which I did Now its stuck on a reboot cycleI tried to enter safe mode (to uninstall the problematic application) to no effect.Then reading this wonderful site, tried the fix here url...yBut am unable to do so(When I plug in the phone I do not get the option of USB-PIN: UNKNOWN Its either blank, or I have my phone with its PIN number listed.Either way when I try to enter the app loader, the reboot sequence has started again and I'm again unable to get into the phone.unable to update os via desktop manager as phone keeps rebooting itself
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Jun 25, 2012
password protection. in fact any kind of protection is disabled on bb torch 9860 still i am not able download stuffs from app world.
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Mar 4, 2012
i cant download my app world it say tht 907 invalid COD. what is tht ? help me..
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Oct 5, 2010
I have 3 users all with blackberry torches 2 of those users are on Telus Network and connected to BES Express the thrid user is on Rogers Network and not connected to BES Express The Rogers user is able to download any attachment, the Telus users are not. Each user got the same email with the same attachment, a csv file. I know blackberries can't read csv files, but the user can downlad the attachment to the BB and change the extensipon to .txt, then they will be able to open the file. Like I said the Rogers user can do this, but the Telus ones can't. The BES express policy is the default one, which as far as I can tell, is blank.
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Aug 16, 2010
I have successfully downloaded .mp3 audiobook files from the library via OverDrive Media console to my new Torch but I can't download books in .wma format.I see that older Blackberry devices do not support .wma files and they must be converted but I bought the 9800 because I thought it supported .wma files.I am running 6.0 bundle 278 (v6.0.0.141, platform 6.4.0.64)The error from OverDrive says that RIM does not support this file type.If it isn't supported, what 3rd party conversion tool can you recommend?
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Jun 25, 2012
everytime i click the link to download the application on bb app world it and connect my device to the laptop...it shows the error that the potection is enabled on the device, disable it n try again. even though the password isnt even enabled on my device. no type of protection is enabled...
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Jun 28, 2012
iam unable to download the adobe flash player on my mobile BB torch 9860 how to get it on my fone.iam using latest os 7.1 version on my fone
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May 26, 2010
I just loaded up the Desktop Manager from Blackberry's website but when I click on the icon to start it I get the attached message. I also loaded the software from the CD in the box with the same result.I can't do anything from here. Saving the file Desktop doesn't fix it. If I click on Find I get a message saying the filetype htmlfile is not found.
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Aug 13, 2012
I am in Toronto and today BB desktop software was removed from my laptop. When I tried to download it, I got this error message: Downloads of this software are not yet available in your country due to regulatory reasons. check back for future availability.
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Jan 14, 2012
I am trying to instal the desktop sofware for my 9900 bold and the error message appears - Error 1321.The installer has insufficient privileges to modify the file C:programme files
esearch in motionlackberry desktopintellisyncsynchronize.dll.
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Oct 26, 2011
I have tried several times with the desktop software for pc and the media sync but it just wont get past 4?
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Mar 16, 2011
I just got a Curve 9300 today and when I try to download the desktop software I don't have a clue which one to download.
I couldn't see the Curve 9300 there for selection and I'm really stuck what to do to download the correct software. My options on thw phone state v5.0.0.977 (platform 6.3.0.63). Dont even know what that means!
download the correct software I need to use with the phone.
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May 15, 2012
When downloading the blackberry desktop manager,the form asked of country and city,but it showed loading countries without it loading,now I can't download the desktop manager so as to connect my smartphone to my laptop
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Feb 15, 2012
Downloaded the new desktop software ver 7. will not complete sync just states processing sync preview. Had to remove old version and add new ver 7 would not update automatically.
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Apr 24, 2015
My desktop does not recognize my droid turbo...
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Dec 11, 2011
I've been all over the blackberry website trying to find a link to download Roxio Desktop Manager for my blackberry curve 8330, and all I get are documents.
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Jun 15, 2010
my wifes 8530 we just did the BB App World upgrade. Now we can't see or find the icon to open and use it. After being on the phone with Verizon for a while they contacted BB and this is what I was told to do.
-Download BB desktop manager on my computer
-Backup all data from the phone
-Do a hard reset which will delete all data from the phone
-Reinstall all data from desktop manager back to phone and then the icon should appear
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Aug 22, 2010
I've just recently downloaded the desktop software to my computer and am having some slight troubles. Everytime I put the device password in the computer, it rejects it and prompts me to try again and so on and so fourth.
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May 10, 2011
i have a blackberry curve 9320 i have the desktop software could you tell me where i get the desktop manager
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Dec 29, 2011
In "My Gallery" I can't see the folders that are linked from my desktop. I can see the files in the "Timeline" but not in "Folders". The problem is that I organize by folder, not by time. This makes it very difficult to find items in a fairly large library. When attempting to use "Folders", I either get a message saying that there are no pictures or videos, or the app force closes. The files are available in "Timeline".
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Dec 20, 2011
my desktop software cudnt recognise my fone via usb, i dont have bluetooth, tried many ways to no avail !!, so i tried a battery pull an inserted my usb an had the option to update my device software, so i clicked on it an it was uploading fine, until, it came up a box saying "cannot connect to device, insert battery an click retry" so i inserted the battery and continued, but as the phone came alive the white initializing bar shot up to around halfway thru, an got the same error 507 again, an the installation will not continue? c the same error occurs when the usb is unplugged too?
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Jan 6, 2012
I have a problem on my device that can not back up on my desktop software (OSX) it's just happent after i upgrdae the appsworld few weeks ago
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Jul 12, 2012
A friend gave me her BB Torch 9800 which with a quick change of sim cards works great. I have a Windows 7 PC with Outlook 2010. I do not know how to get Desktop Manager (6.0 Bundle 1165) to recognize Outlook. On the Contacts sync page I get one choice Window Contacts, On Calender and Tasks I get iCalender and on Memos I get Organizer Application not supported.
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Aug 10, 2010
A client of ours had upgraded his version of Desktop manager to 6 from 5.something.There is no more link for the Redirector under START - PROGRAMS - BLACKBERRY..The icon for the redirector still shows up in his start menu, however, it says that it's not started.Where can I find the software with the new desktop manager? I've tried reinstalling the desktop manager already but still cannot find it, nor were there any options during the installation to include it.
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