BB Torch :: Trakpad Is Not Working
Jun 27, 2011
I've had my torch for almost 3 months and the first month was fine but after that, the trackpad started to go haywire. Everytime i try to move it, no matter what the sensitivity is, it always moves everywhere. The trackpad goes crazy. Everytime i try to type it scrolls up in the conversation. Sometimes when i type it gives me random special characters. What's wierd is that it only happens when im outside in broad day light. It works fine when im inside a house or building, and when it;s night time.
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Aug 16, 2010
Anyone else having problems? When i view an email
1. images are not automatically appearing (need to click get images)
2. the HTML emails are appearing too wide. I have to scroll to the right to see the other half of the email.
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Oct 19, 2011
i bought a new torch 9860 with OS7. when i try to open any flash video from facebook, it doesn;t open and says my phone doesnot support this. on adobe site, there is no flash player available for blackberry os7.
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May 16, 2012
My touch screen stopped working only when the Torch is slid open. The track pad still works and can use the menu to navigate but what a pain. This started three days ago. Phone is 17 months old. Is this a setting?
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Jul 19, 2011
I think my title says it all, I've tried battery pulls and nothing helped. Is this just a hardware problem? Do I just need to return is or is there anything else I could try?
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Apr 22, 2012
I have been using my blackberry torch for a couple of months now and suddenly today I have stopped getting emails and I keep getting a message saying blackberry user authentication required. When I enter my password I get message unable to log in. I have verified my password on the lap top, taken out the battery and the sim and reset and still same message. Internet working ok.
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Aug 22, 2011
I use OS 6.0.0 but my BBM 6.0.0.129 is not working on it. I've tried battery pull, deleted and reinstalled it but still not working.
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Jun 1, 2011
My red LED message light is not working at all. How doi turn it on? Please be specific about where the icon or other path can be found
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Oct 26, 2011
I have a Torch 6.0 Bundle 695 (v6.0.0.246 Platform 6.4.0.105). I've noticed for the past 2 months whenever I'm connected to 3G and wifi things are working well, bbms, ineternet, etc. When I leave the wifi area and am just on 3G nothing works. Internet gives me an error message about unable to connect and bbms will not send. The only fix I've found to this was to turn the 3G off and then back on and problem solved. This is happening all the time almost like 3G is not kicking in after I leave a wifi area. I've called my provider and they said pull the battery and if that doesn't work it's the phone . However, everyone in my department has the same model of torch and we're all having this issue at work and home switching between wifi and 3G without issue. It used to work fine.
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Jan 10, 2012
i can't seem to use 3G on my 9860.. it has bands 1, 4, 8.
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Apr 27, 2011
I just arrived in Germany for a vacation. When I arrived in my room, I connected my Torch to the wifi and was able to use all my data functions. At this time, I had turned off the mobile network, and was strictly using wifi.
This afternoon I picked up a German SIM card and activated it on my phone.Now I cannot use my bbm or facebook, even if I turn mobile network on, or my original SIM card.
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Apr 23, 2012
Lately I´ve been having a problem with BBM but only with one of my friends. She sends me messages that I don't receive and I send her messages that she doesn't receive.My messages appears like if they have been delivered, but not read. However, she doesn't receive them.It work fine with all my other contacts.What should I do?
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Sep 12, 2012
When i try to use my camera i get the message (Could not start the camera. Close other applications and try operning the camera again). I stopped all applications and it still does not work, I also deleted all downloaded apps and it still does not work. I am running 7.1 Bundle 1737 (v7.1.0.580, Platform 5.1.0.429). I upgraded the OS same time back and the camera was working fine so I don't think that its the OS.
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Feb 17, 2012
I recently got a BB Torch 9860 phone. However the convenience key is not working. No matter to what option I set it to, it doesn't work. The default Camera also doesn't work. I have enabled the keytones on my phone. I hear the keytone whenever I press the convenience key. But nothing happens. My phone's running BB OS 7.0 bundle 2395.
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Jul 10, 2012
my screen is not working what can I do?
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Jan 15, 2012
My touch pad works in some screens but not others.
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Apr 14, 2011
I am trying to trouble shoot a Blackberry Torch (9800). The trackpad stopped working and I am unable to get it working again. Did all the usual, rebooted, removed battery, etc.
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Mar 4, 2012
I've done a update in my app would and when I went back on to 'bbm' it's saying ' cannot set up BBM, A temporary BBM server error has occurred' I've got wifi connected but its n still not working, bbm is still working since I'm getting messages to my phone but I can't see it since the screen is coming up saying its not connecting.
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Feb 3, 2012
i bought a new housing for my phone and followed directions exactly but now that my phone is reassembled my touchscreen is not woking and when i make a call they can hear me but i don't hear them any suggestions
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Dec 5, 2012
App World is not working in Afghanistan Dose anyone know how it works.
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Jun 17, 2011
I only got my BB Torch 9800 on thursday and I was able to take one picture.
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Oct 22, 2010
I'm having some issues with the Torch trackpad. It is EXTREMELY slow to scroll up or down in the browser. More slow up than down. Sometimes it's responsive, sometimes it's not. Also somtimes when I'm scrolling, it will just stop randomly. Annyone else having issues using their Torch trackpad scrolling vertically? Any tips to make it better?
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Dec 12, 2010
My caller ID isn't working for incoming calls from my contact list. It did work at one time and possibly I changed a setting somewhere but I'm not able to backtrack my steps. When I initiate the call any picture I have for that contact shows but not when the call is coming in.
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Dec 29, 2011
i hae searched the sites...you tube and everywhere and now it is this site hoping to get an answer...
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Sep 28, 2011
My facebook application does not work on my phone. I used to use my phone in canada with bell, but now i am living in the uk on a different provider. I went to them to ask why it wasnt working and if they could fix it. we tried everything and it still didnt work. The employee told me that the facebook widget was still attached to my old provider and that i would need to call them to have them remove me..
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Oct 18, 2012
I found how to get BIS, but it's saying I need to register or activate my phone. I did the whole thing of finding the host routing table, but nothing is sent.
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Nov 22, 2011
I have set up a BB Id using using my laptop and have received a mail from BB validating the same. I have also tried login in from my laptop and it works.However, when I try to log in using my BB Id and password from my phone it is giving an error message 'The user name and password provided do not correspond to a valid blackberry ID'.
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Jun 23, 2012
i purchased BB 9860 on week ago. i am disappointed,
(i) why mobily sim (Saudia) not working. G3 is not activiate.
(ii) what is radio off? what does it mean
(iii) i want to install viop application (mobile dialer) how?
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Apr 26, 2012
I've got a new 9810, uploaded V 7.1.0.267 the GPS is not working.Location On Location Aiding Enabled
It will update however shows Number of Satellites:0 Maps location is intermittent BlackBerry Traffic shows aGPS
Went to Device/Device and Status/typed "test" Performed GPS test,result: timed out
Does this mean it's a hardware issue?BB is on an enterprise server on Telus network
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Dec 29, 2010
I was able to synch to my Torch last week. I was going to update my wife's Torch. However, the Blackberry desktop which was the latest one downloaded from the Blackberry website. I did have the latest OS version on my phone and my phone is now not being detected either. I tried everything from a clean install of the desktop software to taking the battery out to restarting the laptop to trying to update the drivers via the control panel. The laptop is using Vista with SP2.
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Mar 27, 2011
the cam and video stopped working...the cam icon is disabled. it's just a black screen. the error says..cam cannot be opened..others apps are open..close other apps and try opening d cam again...i have restarted my phone how many times but still it's no use...i had the bb torch for almost 2months until the cam and video stopped working
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