BB Torch :: 9800 Speaker Is Not Working

I have purchased Blackberry 9800 torch few months back. I paid around Rs.33,600 / - for the handset. From the time i bought i had problems with thehandset. It was keep getting stuck. I had given it to service center inbangalore. They did some resetting. But again it continued. Its keep gettingstuck and i have to remove the battery and refix the battery again. By keepdoing this, my back pannel has become loose. Now my handset speaker is notworking. My ring tone is not working. I gave it to the service center andthey said its speaker has spoiled. They made me wait for hours. They are asking for the handset for8 to 10 days for the repair. They asked me to take the back up of my files.Now im trying to download the desktop software to take the handset back up.But desktop software is not getting downloaded. I have tried with threecomputers. But it is not getting downlaoded with any of these computers. iam sick and tiered of it. Therez no online support or some custome care tosupport me. I dont have the stand by hand set for 10 days. Im not able totake the back ups. I have somany important data's in my handset. I amwasting my time trying to download the desktop softwareI dont want this phone. Kindly give my money back. i paid Rs.33,600 / - forthe blackberry 9800 torch. i dont want it to get it repaired. It is not evena year old. I want my money back.