BB Software :: Remove DT Software From Windows Control Panel
Sep 6, 2011
Ok, so after weeks of failed attempts to resolve this problem I am hoping a new support thread may be able to help please? BB Desktop software has been installed on my PC (Windows XP) for a couple of years all working fine. Then one day a few weeks ago it came up with a message 'Unable able to find Blackberry Desktop Software .MSI' and stopped working.There seem to be lots of forums with this problem but have been unable to find one which has eventually resolved the problem (Previous threads on the BB suuport suggest step 1 (below) but this is part of the problem).
1. I tried to remove the BB DT software from the windows control panel ' remove programs'. When the BB DT software is selected it alerts it is unable to remove as it can not locate 'Blackberry Desktop Software .MSI'
2. Run a file search for 'Blackberry Desktop Software .MSI' but no results found.
3. Next step was to try and remove the software using Cleaner without success - same problem as Step 1.
4. Next attempt was to try and overwrite the software downloading a new version from the BB website, all looked good until the final step of installation when it alerted that existing BB software was detected and needed to be removed before the new version could be installed. (Tried steps 1 and 3 again without success).
5. Final attempt was to reload the BB software from the original BB disc - same results as step 3.
I have BB DT on my PC which does not work, will not uninstall and will not upgrade (or overwrite).
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