BB Software :: "Phone" Application Using 100% CPU Causing Freezing
May 15, 2011
Device: Curve 9300
OS: 6.0.0.534
Carrier: Virign Mobile Canada
For the last few days my phone has been freezing frequently (the little black clock of death keeps popping up) when using a variety of apps, and sometimes when my phone is simply sitting idle on the table.
I opened Application Management on my phone and scrolled to the CPU tab. Every 5 or 10 seconds, the Phone application will show that it is using between 75 and 100 percent of the CPU, freezing the phone for 5 or 10 seconds, and then it goes back to 0% before repeating the process.
Last week when my phone was operating properly, the Phone application showed very little CPU use, and the last few days it shows upwards of 21 hours of CPU use per day. I assure you I haven't been talking on my phone for anywhwere near that long.
This is extremely inconvenient as this is causing my phone to freeze constantly and is draining the battery extremely quickly. I reinstalled the OS this afternoon, which seemed to do the trick for a few hours, but the problem has since returned.
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Mar 3, 2011
i've had my E72 since oct 10 and during that time i've had a few accounts of freezing when ending applications etc but nothing major. Also i was having the access point menu randomly flashing up. I noticed these issues more (the access point menu entirley) after i updated the software. I was also noticing the keypad not lighting up everytime i used it, it would come on half way through a text.
I took the phone to my local express repair center where they simply hard reset the phone although im not sure if they did anything to the keypad/light sensor. Since getting the phone back its freezing worse than before and the keypad seems to be no better. Through looking on here i've found that memory cards can cause freezing and i've recently swapped my old samsung one for the one supplied with the phone. I also didn't realise about the light sensor but the keypad has been unlit in the dark before!Are the supplied memory cards just bad or is it the handset and has anyone else had issues with there keypad light?
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Jun 17, 2010
If a Particular App or a widget is draining the Battery which I dont know as yet as in who is the culprit, how can I identify which App is causing the problem. Is it Pure Guess Work?
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Sep 21, 2011
So yesterday, all of a sudden, when texting, imputting text into a chat client or into face book, the applications would freeze after about 2 words max. For instance, I'd type "I'll meet...." and the applications would freeze right after I hit space after "meet," to go onto the next word. In texting, I'd be able to go back to my home screen and then go back to the text and finish it bit by bit, but this wouldn't work for IMO or Facebook. If i stayed on the screens for those apps, they would ask me to force close due to not responding. I've tried keeping my phone on until it dies, keeping it off for an extended period of time, but nothing seems to be working. Has anyone else had this issue and been able to fix it? It really just happened all of the sudden in the middle of the day.
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Feb 23, 2012
Alright, I have had my Blackberry Curve 9300 3G for about 6 months now, and never had problem. Recently, I have been noticing my App World is freezing when I try to download or update my applications. See, I am trying to download Twitter to my phone, and every time I click "download" it says "please wait". It stays like this forever, and I can't press the back button or blackberry menu button. Occasionally, it tells me I need a Blackberry Identity update, which I can't seem to get access to either. After this happens, I can't do anything on the App store, yet I can still run the phone, its just the App store that is frozen. I restart my phone after this, and it resets everything, just to have it happen again. I know I have the Identity update, and all my software is up to date as well.
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Nov 5, 2013
I'm downloading the 4.3 update (UK) just in case anybody hasn't got it yet. Now when I speak on my phone my ear sometimes causes the phone to switch to airplane mode so I'm guessing this may be some kind of setting to turn the screen off when i pull my phone up although it does go off sometimes.
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Oct 22, 2014
I was trying to upload my pics in one drive and apparently it restarted my system. This happened twice.
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Sep 22, 2013
The car app! If you put in an address and then go change a track on the music player, if you try and return to nav it's reset and you have to put you destination in again.
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Jun 8, 2011
I have had my Atrix for about a month. The phone is fast and responsive which is really great after having a dog slow phone before this one. But I have a love/hate relationship so far. One big issue is that my music player will not keep playing, it will randomly stop playing and I half to restart it. Also sometimes the music player will cause the phone to reboot. This problom used to be really bad but I found a bug causing some of the Problems.
1. Removed Battery and waited a few minutes to reinstall battery. No change still reboots after a few minutes of using the Music Player
2. Tried downloading another music player PlayerPro to use instead of the default one. No Change still Reboots
3. Next I tried doing a Factory Data Reset. Now the default music player played for about an hour for the first time.
4. Redownloaded most of the Apps I had (At least the ones I could remember). Music Player still playing.
5. Started modifing a couple of the OS Settings>etc... Player still playing
6. Until I got to the setting Settings>Applications>Development>Check Stay Awake while Charging. Now the phone rebooted two times in less than 15 minutes while playing Music. Went back and unchecked the stay awake setting and the Music Player is playing again.So can this bug with this Stay Awake while Charging option please be fixed. I hate for the screen to cut off while I am reading a book. I can plug it in and leave the screen on as long as I want.
7. Now the music player is playing but still after 1+ hours of play time Randomly the music player will stop and/or Reboot the phone.
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Aug 16, 2010
I just got the BB Torch 9800. It's my first touchscreen phone, so I'm sorry if this has been discussed before.While I'm on a phone call, the following buttons automatically appear on the touchscreen: Mute, Hold, Speaker Phone, and Add Recipient. I have yet to complete a phone conversation without hitting one of these buttons with my cheek. I cannot for the life of me find a way in Options to stop these buttons from appearing during phone calls.I am actually considering returning the phone over this.
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Mar 1, 2012
Whenever I try and run Netflix when docked in the Lapdock 500 I can start and view video, but when I try and go back to my Netflix queue my phone reboots. This has happened to me everytime I have tried it. I love the lapdock and would love to reliably be able to use it to view Netflix content, but this issue makes that very difficult.
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Feb 19, 2010
I have had the phone for just about six months, just got it back from Nokia Care services due to the phone freezing and shutting down and restarting on its own. But since I've got it back from Nokia, the phone keeps freezing up and sometimes when I receive calls, I cannot answer the call as the touch screen won't respond. Anyone knows what I can do to fix this as I can't be without my phone for another week like the last time I sent it in for servicing.
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May 1, 2012
My phone keeps freezing
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Dec 25, 2014
I had purchased before one month, in this period my Xperia z2 is performing very poor.first It is getting freezing again and again and secondly what's app like apps are very slow. If I use mobile in slow apps than it get freeze after it i have to restart.
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Apr 3, 2015
My M7 keeps randomly freezing while in use. It can happen when using pretty much any app, rarely making a call, texting, on the internet etc. When it freezes it keeps trying to reboot and keeps freezing till I manually shut it down for 10 - 20 minutes then restart it.
Broke down and did a factory reset the other night and tried only installing the bare necessities of apps back on after but problem persisted after a few hours. Warranty is gone so I'm wanting to do all the troubleshooting I can on my own before breaking down and paying for repairs.
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Apr 17, 2011
my phone is keep freezing up (none of the buttons or touch screen work). I have tried returning it to factory settings, and also tried updating to the latest software, but nothing is working. Are there any other things i can try?
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Mar 24, 2012
My phone keeps freezing and a black dail appears and I am unable to do anything for a good 20-30 seconds, also this drains my battery so much.
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May 24, 2011
I have a Blackberry Torch from Orange Dominican Republic. I unlocked it and im using it for Tmobile....The actual problem is that I want to buy the Playbook and use it with my phone so I went to Best buy to test it... I was able to pair it because I read overthere that i needed the Blackberry bridge... Everything worked fine except the BBM won't bridge with the playbook.. I came home and read a lil bit online about it and noticed that I had to upgrade my BBM to 5.0.3.22 which I did... so when I went back to best buy to test it, I tried turning the bridge on and it froze my phone to the point that i had to remove the battery 3 times... I gave up and left Best buy with no success... I came home and the phone was still acting stupid, so I unninstalled the Bridge...
my concern is... why was it working fine before i upgraded my BBM to 5.0.3.22 (except for the BBM Bridge with playbook)... I mean it wouldn't freeze my torch or anything like that... I'm currently running os 6.0 bundle 695 (v6.0.0.246, platform 6.4.0.105)I really want the playbook but the main features im interested in is to bridge with my Torch..Another problem i have is that i can't download anything from the App world.. I could see apps but when I try to download it will say that the application is not available through app world... I mean ANY app that i try to download.
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Jul 1, 2011
Had a phone call this morning and my phone fronze, didnt display the call screen but allowed me to answer the call.
Ever since then the phone has been freezing when slid open. Its fine when I keep it closed and just use the touch screen though.
Updated to the latest OS last week (V6.0.0.534).
Today I've:
Tried reboot.
Tried security wipe.
Tried rolling back to last OS release.
Tried latest OS.
Nothing works, still freezing when slid open. The screen has gone strange a couple of times, hard to explain but its green/red/blue colour only, and blurred.
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Apr 29, 2015
I have a Sony Xperia z3 and when I go on facebook and watch any kind of video from different people or website my phone freezes then restarts the phone....
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Mar 1, 2015
My xperia z3 which was bought a week ago suddenly shows grains on the screen like when a tv shows when there is nothing played on screen. That time the phone is unresponsive. It turns back to normal after 5 minutes or so.
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Nov 17, 2015
Why my Samsung Galaxy S6 920F is rebooting and freezing about 10 or more times a day?
- I tried to perform a factory reset + wipe cache partition;
- Tried to use it in safe mode - still had issues;
- It is even sometimes freezing on boot menu (power+vol_up+home)
I had stock 5.1.1 on it, but if I remember correctly, then it was happening also before 5.1.1, but not 100% what version I had. About 3 weeks ago I had same issue, but then after factory reset it was gone for 2 weeks and last friday again faced with this issue.
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Nov 20, 2015
I recently had intermittent freezing on the phone -- in apps (new and old), on the lock screen, on the launcher. After searching the Web, I did everything recommended--numerous soft resets, a couple of hard resets, consulted Samsung's technical chat room, took the phone to Samsung's local kiosk for a forced software update--nothing worked and the end result was that Samsung said it was a hardware problem and that I needed to send the phone in to Samsung for a look at the hardware. Before doing that, I looked at the system and saw that it did not show any storage information for the SD card. I replaced the SD card and it fixed the problem--the phone is operating just fine. It would have saved me a lot of aggravation if somewhere along the line someone had thought to look at the SD card -- apparently a bad SD card can cause system instability on the S5.
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Jul 22, 2015
G920f came to me that cannot startup. I powered on but after 10 seconds it freezed. if you leave longer powered of it can works maybe to one minute and freezed again. I tried 4 different flashes but same. I tried to hard reset but in freezed on android figure. I flash unikernel so I could enter on recovery meny made hard reset and wipe cache but still same situation. The phone is brand new and costumer said that he had this problem from begining after thid day of work and he didnt bought with warranty.
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May 9, 2012
i am experiencing repeated screen / phone freeze, i have had this happen at least half a dozen times of late. It seemed to start after the latest update, which had a QT update included. Can't pin it down to any particular app either. Getting really frustrated at having to reset my phone, which I've had to do twice in the last 12 hours.
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May 27, 2012
My trackpack keeps freezing whenever I lock my phone or it locks itself. I have tried a battery pull and it just makes it worse. Whenever I'm outiside it will go everywhere and won't let me text, BBM, or e-mail it will keep scrolling to the top, then when I go inside it will freeze and won't let me do anything.
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Jun 22, 2011
I swapped iphone with my cousin, for a blackberry torch, the phone not that old, 6 months max, but the last week the phone started freezing and crushing, so i looked on fourms, and ended up doing a fresh install off the Os and formated the memory card and did not save the old settings.
But the phone kept on doing the same thing, so i wiped the Os, installed the most uptodate Os i could find, and it still keeps on crashing and sometimes it will do this as the phone loads, as it finishes loading up, or after couple hours.
So its safe to say, it cant be a app, or Os playing up.
Also the main thing i have noticed if the phone stays nice and cool, the phone will work fine, but once the phone warms up a little bit, thats when it starts to crash/freeze/reboot, but sometimes the phone will not turn on after putting the battery back, you have to leave the phone for 5 mins or so.
Could it be a type off thermal cut off to protect the phone? or battery? But the only thing i cant understand is, the phone or battery dont get hot, just warm.
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Aug 24, 2015
when i tap to answering incoming call my phone freeze and restarting.i see this bug after updating to android 5.1.1
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Dec 1, 2014
Should I hard reset or just wait for Microsoft's update???
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Nov 16, 2014
So I recently gave my 1520 away to someone and it keeps freezing randomly. It never did that with me before. Like literally freezing every few minutes and what not. I never had that issue with my 1520 and now they are having this issue and idk what could be causing it.
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May 31, 2014
Something weird has started happening to my Nokia Icon. It's been working great but lately I wake up to a frozen phone! I go to sleep, and it's working normally, then in the morning I push the "wake" button and the screen comes on, usually showing a time from a few hours earlier, and then it's frozen. I have to do a reset to restart the phone and then it works fine. I thought at first it was because I was leaving it on the charging pillow but it happens even if it's just sitting on the table.
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