I bought a BB 9650 from the US and am using it in the UK. I bought a 3 pay as you go simcard which has guarenteed me internet access/a data plan. However, every time I attempt to access the internet through my phone, I get a message which states, "This is a Wi-Fi service. Please ensure your device has an active Wi-Fi connection and try again."I am suppose to be able to use internet with 3G and without the use of wifi. Even when I turned off Wi-Fi by goin under "Options" and then "Wi-Fi" and unchecking the two boxes, I cannot get 3G to work.When Wi Fi is on, it only works wherever I pick up signal, but no where else.
I got my torch 9800 on launch day. i loved this device and definately felt like i was upgrading from my old device (iphone 3g). as much as i love the capabilities of the device i have run into a few issues, specifically network issues. it all started on sunday when all of a sudden i lost connection to the blackberry servers(the little logo in the corner was gone..) i went to at&t on monday and they could not figure it out. apparently my service book for the blackberry internet service got deleted(i didnt even know what a servicebook was lol) so i went home later that night and downnloaded the at&t software and reinstalled the os and this worked. then all of a sudden today, my fb was acting up, so i deleted the app. then i lost the connection again... do you guys have any idea what could be causing this? im currently reinstalling the os as i write this.
When I'm opening Service Status from "Options and Status" I see the "Blackberry Internet Service" as "Not Connected" although I've Blackberry service and I'm successfully using IM, synchronize my E-Mails, and Browsing the internet without any WiFi connection.
after i changed teh carrier provider, my internet emails (yahoo,...etc.) are not accessible & setup email returns the message :internet service account deactivated..Is this something from the service provider or from blackberry; any actions to be done from my side?
I sold my at&t bold 9700 and bought a t-mobile version, unlocked it and am using it on at&t and I don't have to pay the ridiculous price of 30 per month for internet service on my phone. really I only need the phone for texting, phone calls listening to music and taking some pictures anywayz. Till phone carriers lower their prices. I will never pay 30 a month for smart phone internet again.
i have a bold 9900 and it seems nearly every bbm stops working. i can still use it through WIFI but it says not connected when not connected to WIFI. i can not get on facebook at all even with WIFI. usually when this happens it starts working again but its been down for over 24hrs now.
I've just switched to a 9900 and I'm having problems with data services. BBM and email works fine, but no other application requiring Internet service does (including application world). I already re-register the headset, got a service book sent and tried several hard reboots, and even reset it to factory settings but nothing seems to fix it. I already contacted my carrier and said that everything should be working fine as I do have internet/data services provisioned.
My blackberry internet service is not working. I have a curve 8250 and I am on a vodafone contract and I do have blackberry plan in my contract so it should work but it keeps saying it is not connected. I connected toa wifi connection yesterday and when I disabled that connection, my BIS did not start up again, i tried a battery pop reboot which didn't help at all, I even ran a diagnostics test and the resutls said as follows:
blackberry registration: no Connected to blackberry:abort blackberry pin-pin:abort
I topped up my Blackberry to buy the blackberry internet service around two weeks ago and took it to the shop to get the BBM service working. Earlier BBM stopped working so I turned the phone off and BBM came back however now I can't use the internet or any of the applications I've downloaded. When I go to the Service Status it says Blackberry Internet Service is not connected however I can still use BBM. I'd like to know how to get connected to the Blackberry Internet Service again
My blackberry work fine with the wifi and the blackberry messenger.But unexpected the black berry messenger doesn't work but the wifi still connected.I have in other country and only have the public WIFI to connect and I use the wifi to connect to my contact through bb messenger. I do have the blackberry data plan on my phone since I am on international roming it wont connect.Few days back my BBM and email accounts were working fine however now both the things are not working rest other social networking site like facebook, yahoo messenger and other are working. In the service status I am getting following :-
Blackberry Internet Service - Not connected Blackberry Enterprise Services - Not Connected Mobile Network - Not Connected wifi CONNECTED
i recently bought my first Blackberry phone the other day and whilst still going through the process of setting it up, i am trying to get BB internet service onto my phone. I have so much gone as far as following instructions from somewhere to go in to advanced options, into "host routing table" and selecting "register now"... which does nothing. May i have alittle help in setting this internet up, as so far it only works thorugh connecting to my home wifi network.
my blackberry has been working fine for weeks but for for the past week my internet service won't connect at all, in the top corner it just says GSM and ive tried everything i can think of, restarting the phone, turning the network on and off but nothing is working. it either says GSM or SOS. its supposed to say EDGE but its hasnt changed at all. what would any of you recommend?
Having a nightmare with my service provider. They say I'm connected with the Blackberry Internet Service but I can't access anything on my phone. They did turn it on but when I was connected I couldn't use my internet/Browser, which meant it was useless anyway! When I asked them to fix this I ended up being disconnected from the BIS again....but again they say I am connected. My service status confirms I'm not connected to the BIS. I've tried numerous battery pulls and I've had their tech support on speed dial for the last week.which has done no good!
So when i go on blackberry.orange.co.uk to register my blackberry so i can use the internet i click new account, enter BB Pin and IMEI numbers then click continue it says "Cannot create account, your device is not registered with your wireless service provider".
So on my BB i go to the Menu > Options > Device > Advanced System Settings > Host Routing Table > Menu button > Register new.
It then says "Registration message sent!" but nothing happens and i still can't create account?
i just subsribed my BIS plan back after a week my previous subsricption ended..for ove four hours now my phone is not connected to any of the facilities like bbm,fb,ym,blackberry app.
I've been having a problem for some time now with my BB internet service: I can browse the internet and send texts, and make calls, but all things such as BBM, email, and applications, will not work.
The status of the phone says that 'BB internet service is not connected'. I've talked to my mobile provider and tried to sort it out but they have no idea. The first thing they suggested was, of course, turning it on and off again. No avail. They suggested I go into 'Advanced Options' and click on 'Host Routing Table' to get it set up for Service Books, but no message comes through to the Service Book area.
I also tried doing it through my PC on the o2 BIS service, but it again said my phone was not connected to the internet service and nothing could be done. I have also tried to set up my email and the phone said they couldn't connect to the host. I've tried to update the software but no update was found.
I have a Blackberry Bold 9700 and I am on the network Orange UK. I currently pay 5 pound a month for it. Its currently active but i'm not able to surf the browser, use Blackberry Messenger and Facebook etc.
I have GPRS in capital letters but I just seem to not able to receive any data access. I have run the diagnostics on the mobile network settings. Blackberry registration is yes but the connected to blackberry is no.
Trying to register to get my blackberry internet service up and running, using blackberry curve 8520, when I put in the pin and imei, it says one or both are not correct so won't registrer, have checked the numbers on my phone, the box it came in and the battery and they all the same
my dougther has a blackberry bold 9700 bought on the black market in the netherlands not the illegal market but the one in Beverwijk. the problem is that t-mobile can not get the mobile fone on there network it gives an error en the told me that this phone is only good for bes. my doughter has sold her previous blackberry curve 8520 t-mobile prepaid to get the 9700. is this trou that there are blackberry 9700 versions that only work whit bes!!!! i want the phone working whit her prepaid zo she dont get large phone bils. is there somme one who can help us. and is it trou that when the phone is registered to a previous person she is not be able to get her phone on the network, is there some place where you can check this.the message i cet when i wand to greate a account is.The error is Cannot create account: This BlackBerry(R) device is not registered with your wireless service provider.register this device and verify that the URL of the current web site matches the one provided by your wireless service provider.To register:1. In the Application list in your device, click Options2. Click Advanced options > Host Routing Table3. Click the menu and click register now T-mobile gould not do anything about is zo please Help herus ore give me a gleu what i kan do about it.
I've not had a problem with my Bold, until last night. The BB Internet Connection turned off, and I can't seem to figure out how to get it 'on' again. I wasn't doing anything unusual, other than sending an email. And it just quit.
I just bought a unlocked Blackberry from Verizon on Ebay, I live in Brazil so that makes thinks more complicated, anyways, after calling Blackberry and my service provider. I found that my service book has no entries either my host routing table, and when I try to register that host routing table it says that the message has send but nothing happens, I really don't know that to do. In my mind I think that I have to download all the service books again, but I don't know where I can find it. I also tried to register on that BlackBerry Internet Service in my country but I also didn't get results. By the way, the only application that works with the internet is Foursquare. Additional things: they have a plan here in Brazil for Blackberry, I'm already on this plan, but guess what, can't use the internet
There is a bug between BIS and Office365 and Exchange Online that causes the email record ID to get corrupted when using IMAP to retrieve your mail. The cause is old email messages will be pushed out to your BlackBerry. Not sure it the problem is on RIM's side or Microsoft's side as other IMAP clients work with both products.New BlackBerry smartphone phones automatically connect to the IMAP service when setting up Internet email so there is no option to use POP.So the only reliable method to get email from Office365 or Exchange Online is to use the Outlook Web Access (OWA) service. Alternatively, you could also use BlackBerry Enterprise Service (BES) or an ActiveSync client like AstroSync for full email/contacts/calendar support.To get Outlook Web Access (OWA) working use the following settings:[URL] Outlook choose OptionsThen select Settings for POP, IMAP, and SMTP accessLook under the Server name for POP, IMAP or SMTP accessPOP settingServer name: podXXXXX.outlook.com (XXXXX will show your actually POD number)That's the setting you can use for Outlook Web Access (OWA) in the following format:[URL] is [URL] (domain name is your email's domain name)Mailbox is firstname.lastname
Out of the blue my BB would not send or receive emails/text etc. Under 'service status' it says BB internet Service not connected and BB Enterprise Server not connected.
I bought a BB Bold 9700 from eBay, and I cannot get the BB internet service to work. I do have a data plan that works with BIS. Before this i used this sim with an Android phone, hat worked just fine.And I have tried this sim on an Curve 8320, and on this one works just fine.I use a prepay card from Vodafone DE.I called the customer service from Vodafone and they've told me that it takes 3 days to activate this service (even though it worked on the 8320 imediatly).The 3 days have past, and nothing.A guy from a Vodafone shop in Germany, told me that the phone has been pre-registered before by someone else, and that I should contact Blackberry Support, but this guy didn't seem to know what is talking about.
My blackberry worked great until Google Sync was dropped a few weeks ago. Now it has been a major headache to figure out an alternative. I've read the instructions for version 7 of the desktop software here: [URL]... However, I can't even get past step one. When I go to email setup, it just jumps to the end of the process, with my current email account already installed. I don't get a prompt for BlackBerry Internet Service anywhere.
