BB Pearl :: It Keeps Restarting And The Trackpad Won't Work
Sep 21, 2011
My new Pearl 9100 keeps freezing and then restarting on itself. It's super annoying because this happens about every hour. When it restarts the entire trackpad won't work, even the button. The only way I've been able to get it to work again is to restart it until it does! It usually takes about 7 restarts until the entire trackpad will work, then it restarts again.
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Jan 31, 2012
My BB Pearl's trackpad is not working! It won't scroll and select neither!
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Jul 20, 2012
my trackpad on curve 9330 decided to stop work, it has happened before but efter a couple of hpurs it solved itself...what to do..i live in Sweden and bought te phone from UK, what I now there is no retailer in Sweden for BB.
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May 16, 2012
So, I was watching basketball yesterday when my trackpad suddenly didn't work. It always happening but it came back after a minute. But it still not working until today. I tried the basic troubleshooting like pulling out the battery and wait for 2 minutes for several times but still not working. I have plan of changing its trackpad but it costs expensive for me so I have to save money first.
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Apr 27, 2011
New Pearl, received today, the trackpad will move around but doesnt select, but leave it for a while, then it works for a short time, then stops again.
Tried removing the battery Firmware is the latest version I believe
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Aug 6, 2011
On Wednesday this week, it was pouring with rain and my jeans got soaked right through and the BB 9105 was in front jean pocket. Later that day, the select function of the trackpad (ie pressing down to select something) stopped working. I assumed it was water damage as devices these days are sensitive to anything. The timing of it all made sense. I waited until Saturday (today) and there was no change.I am a student, so buying an old replacement phone wasnt an option, I need that phone so I went to a high street phone repair shop who put a new trackpad in I think, or tightened it up (I dont know exactly). I thought this would be the end of my problems. This cost £25 to get fixed. Bottom line is, it was fixed, the trackpad worked perfectly. I asked the guy at the shop what was wrong with it, he didnt know, so I asked if he thought it was water damage and he said he found no sign of it but said it can be difficult to see. So, about 3 hours ago I upgraded to the V6 of the software. As of 15 minutes ago, the same problem has started with the trackpad. The shop is closed tomorrow where I got the phone fixed and from Mon-Fri I work rubbish hours for my summer job (I get up at 6am and am home at 7pm) meaning I can't visit the shop nor can I get anyone else I know to until next Saturday. I can barely afford to pay another £25 for the problem to get re-fixed and am guessing the warranty has been invalidated because of it being tampered with to get fixed.I just don't know what to do next, I've tried posting on other forms with BB sections but have had no responses yet.
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Nov 11, 2010
My trackpad keeps locking or sticking and stops me from moving either up or down or left to right. Most times if I turn my phone off and on again it solves the problem. However I have had to do that 3 times today and I'm a little cheesed off! Should I contact my carrier to get it checked? Its only a month or two old
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May 9, 2012
I have a BB Curve 3G 9300 which I have bought in London about 14 months ago.Right now I am in Brazil & the track / touch pad from my BB does not work at all. I was looking up on the internet & found out that there was a faulty batch with this issue.I cannot use my phone because the trackpad is faulty. What can I do in order to get it fixed or replaced?is there any other option for me to get my normal phone back?
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Oct 31, 2012
i have done nothing to damage my phone. a few weeks ago, my trackpad would not work,but i plugged it into the charger and took the battery out again. about a week ago,the same thing happened and the same thing helped it. today though,it happened again,and plugging it into the charger and taking out the blackberry didnt help it. i cant get to much on my phone, as obviously i cant get to a lot as i cant use the trackpad.
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May 25, 2012
I have a Blackberry Curve 8520 and the trackpad won't work. I can select the item it is on and I can access the menu but other than that, I can't do anything else due to the fact that the trackpad doesn't work
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Sep 3, 2011
i woke up to my blackberry curve 3g not turning on, i plugged it into the charger then unpluged it and the screen was on. The trackpad and the keyboard was not working at all. i have tried taking the back out whilst the phone is on, however this worked once and has not worked since.
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Mar 25, 2012
I have a Blackberry Bold 9700. It was purchased at Rogers, but it is currently under Koodo's service.The file free on my phone is 86,607,023 Bytes. The applications installed shown is only "FREE Earth Floats Animated Theme" from Mobstar Media Ltd. I'm not entirely sure what BT device model/version means, but if it's Bluetooth, I've never used that (and it is currently disabled according to my phone); however the previous owner may have used it with Rogers.
Now for the question:
Earlier today I dropped my BlackBerry on the floor and when I picked it up, I sent a text. Soon afterwards, my phone would not respond to pressing in (clicking) the trackpad. My phone still allowed me to scroll upwards, downwards, and to either side; the only thing it would not rspond to is pressing the trackpad.I had an epiphany in which I realized that I could simply hit the enter key to do anything (so far) that clicking in my trackpad will do; however, I still would like to be able to press in my trackpad to select options and such.
I read up some articles and they all said to either:1. Remove the battery for a period of time, or remove the battery/memory card/sim card for a period of time. 2. Press the button in 'hard' and this will 'free it up'.I did both of these, but had no luck.
One thing that I thought might help is reinstalling the operating system, but I can't find my cord. I called a friend and he said I could borrow his cord tomorrow, but since no one had suggested this as a potential solution, I didn't want to unecessarily hold off posting about my problem.
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Jan 5, 2012
My BlackBerry Curve 9300 track pad frequently does not work. When this happens I remove and replace the battery to reboot the phone. I sometimes have to do this up to six times before the track button starts working again. Once the button is working, within 10 minutes to half an hour the track button becomes inoperable again and I have to go through the same procedure again.
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Oct 8, 2012
On my blackberry 9300 the trackpad doesn't work it use to about two days ago on and off and i would have to type what i wanted to find in and click enter on the keyboard to select it i would like to know any ways of fixing this?
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Aug 16, 2011
My track pad doesn't work when attempting to take photos. It will not zoom in or out? Also my light behind the key pad has went out, do i have to take it in to be repaired or is there a setting?
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May 15, 2012
i have had the phone for nearly 6 months and the trackpad wont work when i scroll or click what can i do?
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Jun 1, 2012
I want to ask you my Blackberry 9300 curve trackpad sometimes doesn't work.
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May 8, 2012
I have a Blackberry Bold 9650 and the trackpad freezes or doesn't work. This has happened a couple times, and I have to completely restore the device, but this time nothing works. The keypad works fine, but the trackpad doesn't work at all, and thus I can't access anything but the phone. I have updated all the software.
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Jul 31, 2010
I have a 6 month old phone that has never been wet. Today for no apparent reason all the buttons stopped working. The trackpad can be used to scroll back and forth across the home screen till the screen fades due to inactivity.
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Jun 13, 2012
The main buttons under the touch screen and on left and right of track pad dont work how do I fix this with out sending it in or buying a complete new phone?
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Apr 3, 2012
Yesterday my phone froze and I took out the battery and then my keyboard and trackpad did not work. So I went home and did an software update. But then it was slow and my memory card did not pick up and when I tried to type my phone typed a B when pressing alt.
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Feb 6, 2010
Basically, i found a BlackBerry Pearl 8100 O2 on the street yesterday. I know this might upset some people, but im going to keep it. Because i need a new phone! Now how should i go on about this? will it work with just inserting my SIM ?
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Oct 1, 2012
I have a BOLD 9700 my trackpad refuses to work. I have tried rebooting, pressing the trackpad 5 times which all worked before but now its completely dead. How to remedy this or how to use my BB without the trackpad...
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Nov 28, 2012
How can you retrieve text messages from the blackberry if the trackpad is broken and won't work?
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Aug 28, 2012
I have a BB bold 9780 since 2 years. Since 3 months my BB shutdowns without reason, and sometimes when it reboots the trackpad doesn't work. So I have to reboot (remove battery) until the trackpad reworks.
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Aug 4, 2012
I got a problem in my trackpad, my trackpad doesn't work totally, I try to restore my old back up and it works again then suddenly when I update my bb app world it my trackpad doesn't work again, I try to delete applications that I think that may causes malfunctioning or freezing my trackpad, then, I totally wipe out my bb, but the problem is still the same, trackpad doesn't work, I am using OS6, I don't know whats the cause of this problem, I try to put my backup files again and trackpad doesn't work anymore when i wipe my bb.
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Aug 26, 2010
hi just recently, the letter "a" on my 8520 wont respond and sometimes my trackpad will freeze on me. and if i leave any of my keys untouched for more than 20 seconds i would have to press down on a key to get a response from the phone. im running a .681 but ive only heard good things from it. any suggestions/ideas to whats causing the problem ?
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Sep 28, 2011
I have a Curve 9300 with OS 6. I cannot return the device to the original retailer (out of warranty).This is kind of what happens.
1.)Trackpad stops scrolling after backlight switches back on. After waiting 10 seconds it works ok
2.) After an hour or so the trackpad stops scrolling entirely. The "push button" of trackpad still works though.
3.) I hard reset the device. Trackpad stops working entirely (doesnt scroll and pushing it as a button does not work either)
4.) I send phone in for repairs.
5.) If it works after "cleaning and reseating trackpad" my phone works fine for a few days. Then problem starts all over again.
6.)If cleaning does not work, they replace my trackpad. This usually works for a few weeks to a month. Then the problem starts all over again?I am getting sick of having the phone getting sent in for the trackpad to just be replaced again and again.
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Feb 15, 2012
Is OS7 compatible as to properly function if installed on BB pearl 9105 3G Which services,features or tools that won't work when experiencing OS7 on the mentioned device
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May 15, 2011
The version 3.1.1.21 for the BlackBerry App World is not working for my BlackBerry Pearlâ„¢ 3G 9105. The problem is that I cannnot fully access to the app, because it frozes! Furthermore (and consequently I think) my network does not work anymore. I mean that the browser web is ok (and I can surf, even if at low speed), but all the applications do not work properly. And even when I am trying to download the official app world (again) from the official site it won't work. To download 2MB it will take all night long! This is not possible. Another example: the maps are not working anymore and the roads appear after a long time. It is not a problem of the mobile carrier!!! What should I do? I am desperate because I cannot use my phone anymore! I also tried to return to the previous version of the app but the problem hasn't disappeared yet!
I tried to re-install the software (v. 6.0.0.668) but had the same problem. Then tried again and deleted the file "Device" from C/Program Files/Common Files/Research In Motion/AppLoader (not the "vendor" file because it does not exist). But anything happened! Thought it would have re-installed the previous version of the App World but it did not! I am really desperate because I do not know what to do.
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Mar 23, 2012
I have just upgraded my software via the internet to OS6 and although the new software is awesome, my app world won't open. When I click on the icon, the phone freezes. I have installed and uninstalled... inserted and re-inserted the battery many times. I have also tried to install an earlier version.
Also my protect gives me the following message: "Error starting net_rim_bb_dryad gui: Symbol 'Security.device Under Attack' not found."
And finally when I am typing in BBM or anywhere else I get a text imput error message. Murphy's law it's not coming up now when I want to post this. I love my BB but I want to be able to use all the services offered. My line of work depends on my phone working properly.
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