BB Desktop Software :: Device Reboots When Connected To PC
Jul 1, 2010
The newest software upgrade is giving me fits - in addition to losing some of my favorite apps (BrickBreaker, we hardly knew ye), every time I connect my device to the PC to synch, my device automatically reboots. This is time consuming and annoying.
About a 2 months ago when I would connect my blackberry storm (the first Storm) to my computer via the USB cord that came with the phone, I was able to transfer music from my computer (itunes) to the blackberry through Blackberry Media Sync with no problems (open Blackberry Media Sync, connect blackberry to computer via USB, and Media Sync screen would change so that I could sync music to the blackberry storm). I didn't even have trouble installing Blackberry Media Sync back in December 2009
But now after I connect my Blackberry Storm to my computer, the Blackberry Media Sync screen does not change and continues to display "Please connect a Blackberry Device". I have tried these tips that I found online: 1.) restarting my computer (windows vista) several times 2.) updating/reinstalling Blackberry Media Sync and then restarting my computer 3.) reconnecting blackberry to computer, then opening Media Sync 4.) opening Media Sync first and then connecting blackberry to computer. 5.) installing BlackBerry USB and Modem Drivers (even though I can't find the USB driver for it under Universal Serial Bus Controller when I check in the Device Manager when you go to Control Panel - System and Maintenance - Device Manager, but I did find RIM Virtual Series Port v2 COM4 & COM5 when you check "devices by connection" under View in Device Manager) Or are RIM Virtual Series Port v2 COM4 & COM5 the drivers I'm looking for ? 6.) Going to Options (on blackberry) - Memory and making sure Media Card Support, Media Transfer Protocol (MTO) and Mass Storage Mode Support are set to "On", Encryption Mode is set to "None", and Auto Enable Mass Storage Mode When Connected it set to "Prompt" though I have tried "Yes" as well. It says I have 785MB of free Device Memory space out of 879MB of total Device Memory and 7.1GB of free Media Card space out of a total of 7.3GB of Media Card space.
None of the above tips and troubleshooting advice has worked. I have also checked the Blackberry Technical Solution Center but I haven't found anything from there that has helped either. I have found online forums/discussions including issues of people having "blackberry media sync cannot connect to the device" pop-up, but I haven't had this pop-up. The Media Sync screen just stays the same as if I never connected the blackberry storm to my computer in the first place even though my blackberry storm is charging via the computer.
Is there something I'm missing or haven't done yet? What should I do?
I, stupidly, recently upgraded to the new DM v6 when prompted to do so.Since then, I have not been able to prevent emails arriving wirelessly when my BB is plugged into the software.I WANT THAT ABILITY BACK! Ok, I realise I may be weird in not wanting to have to deal with emails twice (desktop AND on my BB) but I have been happily using my BB for untethered email only. So, the question is: how do I stop my BB receiving emails while it is plugged into the DM? (I've not yet tried rolling back to the previous version of DM as that kinda offends my sense of progress.
I have a 9105 and recently downloaded Desktop Manager 6 onto my PC running XL. When running the older DM I was able to use the programme a few times then it stopped recognizing that my phone was connected. I have not managed to connect since upgrading. I have spent many hours in this and other forums trying every reasonable idea. I have removed the version 6 and loaded 5 again, removed 5 and clean installed 6. Checked all the different USB options and drivers. Changed USB cabels and connections. Removed the battery countless times but nothing will get it to connect. Windows and the device manager see the phone and I am able to remove/add files. I also upgraded my Documenyts To Go so that I can sync the docs on my desktop but this also fails to see my phone. Having read most KB's in this regard I am now not sure where to look.
I ordered an extended life battery for my Defy, 3500mah battery that came with a new battery cover. after I installed it, I noticed that every time I connect the usb cable, the phone reboots! I tried connecting the phone first instead of having the charger pluged into the wall and still, it reboots every time! if I leave it connected and let it reboot, it will power up again and go on to charge. also the usb still works to connect with my pc, but again I have to wait till it reboots!
I just got my Blackberry 9700 replacing my previous Palm 755. When I first used the Device Switch Wizard form the Blackberry Desktop Manager I was able to transfer all the data from my Palm Desktop to my Blackberry. I performed this for about four times as I modified my contact list. Now it aborts the transfer and receive a message saying:
"Desktop organizer data was not imported successfully. Errors occurred during the process"
I have since removed the Blackberry Desktop Manager software completely and reloaded - no result. I upgraded the Desktop Manager with automatic update - no result.
My new hand set is frequently turns off and reboots. I have a vodafone 3G connection. The software is updated to the latest version. I am experiencing this with and without inserting the SIM card. The sim card is normal and not micro. The battery is fully charged. The network is set as WCDMA preffered/ GSM. When I try to switch the phone on, it boots and displays the desktop on locked position and immediately goes off with reboot. This occurs several times.
I type in my password which I know to be correct, or I'd have been locked out of it a long time ago, and it just keeps popping up. I can't back up my device or anything with the PC. What gives? Is it looking for a different password?
I switched data from my old device Storm 9500 to my new device BB bold 9700 using the newest BB desktop manager. After data got switched I got a small popup asking me do i want to delete data from my old blackberry.... I said yes (why not)... So my new bold 9700 got wiped ?! somehow.
After i used the auto backup file created which had data from the Storm device to "restore" data to bold 9700 once again it just got the ipd backup file which had loads of messages..... overwritten and i lost the data from the Storm entirely. Can i get it back anyhow. I tried some undelete software... but no luck so far... appart from recovering a few images...
In blackberry desktop software 6, when you click on the device menu, it lists all prevously connected devices. Yesterday someone connected their device to my computer.How can i delete that device listing from the list.
i am unable to sync with my laptop (with new 9330/curve 3G) as Desktop Manager says my BB isn't connected. i am using the cable that came with thenew 'phone.the laptop can access the media on the 'phone, the laptop recognizes that the deivice is connected.
im having a problem with the desktop software 6.0 finding my phone. when i plug my phone in it dings twice like i plugged in two devices. when the desktop does find my phone it looks like there is two os 5.0"'s installed on my phone? is this normal?
My device runs on AOSIP Hammerhead 2.2 ROM with Solo Gapps. Everything was fine until 2 a couple of days back my device started rebooting at regular intervals. Sometimes when I unlock the screen it reboots, or which working with some application it reboots. After suggestions from some friends I did a dirty and clean flash as well and did a fresh flashing of the ROM + Gapps. But it still ain't resolving my problem.
As of 2 days ago my 9550 won't sync with Outlook (USB or Bluetooth). Has worked fine for 2+ years. I have made no changes or updated any software. After 10+ hours of tech support with RIM they tell me its a software glitch they are aware of and don't know when or if it will be resolved. Verizon is not aware of the issue...RIM has me waste 10+ hours of my time and their techs time...and they both have told me your out of luck.
i've been noticing some problems with my controls on my keyboard. In fact, I was not able to use the red button, de back button, the q,a,w,s and z buttons either. I decided so to restore my blackberry. But, when I was restoring it, my sister unplugged it and since then, I am not able to do anything with it. It loads (where it's written blackberry with a loading bar) and right after, there is a white screen with error 200 on it. Now, when I replug it into my computer, it says : Blackberry desktop software can't communicate with the phone connected. There is no way I can restore it again or do anything.
My Bold has been auto-resetting as soon as I pop the battery in. As soon as I pop the battery in, the white progress bar appears, loads about 1/8 of the way, then auto reboots. This repeats constantly. I don't foresee a way of resolving this without hard setting the device. Unfortunately, I am unable to access any options as the device does not turn on. Is there a physical hard reset button on the device?
a client of mine (bold 9700 with latest device software) has complained on more than one occasion about receiving missed call notifications when connected via usb to her computer (while desktop software is running - also latest version). phone does not ring, the missed call notification just appears. she says this happens WELL after the synchronization process finishes so it's not like the call came in while in the process of sync'ing.
I have downloaded the BB Desktop Manager.I plug in my Bold but the Desktop Manager does not "see" that there is a device plugged in.I've checked the cord, the USB ports. All are in working order.So I am unable to do synch my Outlook.
I can't transfer files to my one. Keeps saying the device has either stopped or is not connected. I can view everything and even delete but not transfer onto. I am rooted and have not had this problem, have transfered many roms sense rooted.
downloaded latest HTC Sync 3.0.5481 and installed OK.Connected new Wildfire to PC with USB cable, it asks me the type of connection, select HTCSync.Open HTCSync on PC and it states "No Device Connected"Is it because I'm running Windows 7 Ultimate?
My iPhone 5 is not recognized in my iTunes when I connect it via USB. I have changed computers since I set up the iPhone, and my iTunes (running on Windows 8) does not recognize my device. It has never recognized it.