BB Curve :: PDF Attachments Not Showing
Jan 5, 2012
A client of mine has 6 curve 9300s. The issue is when they are sent emails from macs containing PDFs. There appears to be no attachment. The issue is not the size of the PDF (tried very small PDF). Its not the mac itself. (i know the issues of HTML email/plain text/rtf). If it is sent from outlook for PC, it is fine. 2 handsets (same OS version - the latest orange UK version), getting an email sent from the same mac, to email accounts on the same external host at the same domain. 1 works, 1 doesnt. The recipients use the same version of Mac mail and both see it fine on their mac. If i go into messages options, then the one that fails has the sub choice of Email Account Management, this doesnt exist on the one that works. Yet its the same version of software! The one that works now, didnt work yesterday until i upgraded to the latest OS version. That didnt fix it for the other one. I just want emails sent from a mac, regardless of format, to get to the blackberry.
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Sep 21, 2012
I have a user who has 8520 and when she tries to forward emails with attachments or forward text messages to some email address, they are not getting forwarded (not even with simple TXT file attached). Emails are received by recipients, but without attachments. what might cause this or am I missing some crucial unticked setting on BES?
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Apr 26, 2011
I have been able to read email attachments before (.pdf, word, .xls) but for some reason,I can no longer receive them. There is an attachment which cannot be opened which is a winmail. dat file.To my knowledge, I have not done anything to stop the attachments opening!I upgraded to Version 5 of the software in the hope that this would resolve the problem, but it did not. I can however open .jpg files.I synchronise with Outlook which is still working normally and I can see the attachments OK in Outlook.
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Sep 27, 2011
When backing up my phone, will it backup emails? if it does, will it save attachments too?
I lost my phone for 2 days and now i got it back, want to know if this info can be backed up and if it can be opened.
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Sep 27, 2011
here is not able to open picture attachments in email?
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Aug 15, 2012
So I have BIS enabled for my BB Curve 8900 and an email account set up on it. The email works fine, I receive emails and I can send email messages from my BB. However, I noticed today that I do not receive emails on my BB that have attachments larger than 7 MB. I have the same email account set up in my Thunderbird client and everything works fine with it, I do get all these large emails. I contacted my service provider (Orange) and they could not figure this out.
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Jan 5, 2012
A client of mine has 6 curve 9300s. The issue is when they are sent emails from macs containing PDFs. There appears to be no attachment. The issue is not the size of the PDF (tried very small PDF). Its not the mac itself. (i know the issues of HTML email/plain text/rtf). If it is sent from outlook for PC, it is fine. 2 handsets (same OS version - the latest orange UK version), getting an email sent from the same mac, to email accounts on the same external host at the same domain. 1 works, 1 doesnt. The recipients use the same version of Mac mail and both see it fine on their mac. If i go into messages options, then the one that fails has the sub choice of Email Account Management, this doesnt exist on the one that works. Yet its the same version of software! The one that works now, didnt work yesterday until i upgraded to the latest OS version. That didnt fix it for the other one. I just want emails sent from a mac, regardless of format, to get to the blackberry. Is that so hard?
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May 28, 2011
When I try to download attachments, it gives me a message "service book information not found" or when I try to email, it tells me that it will send to draft?
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Nov 1, 2012
I have a brand new BB curve 9320 and it won't download email attachments unless I perform a battery pull. I've done a security wipe, re-installed service books, totally wiped and re-installed the operating software and installed a new Sim, nothing fixes it.
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Jan 17, 2012
Each time I try to send or forward an email, I get this message: "No message services configured. You will only be able to Save Draft."Yet when I check my online services and connections, everything appears to be "On."
Likewise, when I try to open a photo attachment (as I have done many times in the past), I get this message: "More request cannot be completed. Service book information not found."
None of the information I've found under Support addresses these particular issues.
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Jun 30, 2010
I am currently experiencing problems forwarding emails with attachments - If I receive an email with attachments and wish to forward to another email address, the recipient only receives the main body of the email - not the attachments - I can open the attachments on my handset without any problems
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Nov 5, 2012
I just want to know if there is pdf available for my bb curve 8520,because I'm not able to open some attachments that's been send via email. It says I'm opening an attachment that can't be viewed on my device.
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Jun 16, 2010
I just had my phone for over a month and I am having problems sending email. I have contacted sprint via telephone, but they have only caused additional aggravation. Someone from sprint performed a hard reset and could not tell me how to restore my contacts. My fiancé helped me restored my contacts. I can get email, select reply but there is no send option available to send email. It worked a few days ago, but it is not working now. I can send email from my contacts, but not reply to an email I already received. Even when I try to download a document it says, “More request cannot be completed. Service book information not found”. I even tried the service book option I learned on crackberry along with turning it off and on, removing the battery, and deleting my email accounts and adding them again.
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Aug 3, 2010
How can I download email attachments (word files) from my 8520 to my laptop, when my laptop does not have an internet connection but my phone does? I have the software loaded and the cable, but can only see a way to download pictures, music, etc.
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Aug 9, 2010
I have a curve 8520 & ever since I upgraded the to OS 5 I have been unable to open email attachments as the option isn't there. I have found out that the Attachment Service is no longer installed on my handset & when connected to the Desktop Manager it is not in the application list so there is no option to install it. How do I go about installing the attachment service?
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Sep 4, 2010
OK out of no where my 8520 started now showing text or notifing me of texts it just shows the little text notification that I have a text.When I go to read it it's not there.I'm not using the default theme.When I switch to the default theme it throws everything off.This phone is brand new I had to get a new curve for a different reason.I'm stuck with this for 2 years.
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Apr 3, 2011
My phone only shows a battery with a big X on it, do u think this can be fixed?
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Aug 10, 2011
Bought BB Curve 3G. When I click pictures it gets saved but you cannot see them in the picture folder when you want to view them. However you can send those pictures via whatsapp immediately and these pictures gets saved in the picture folder or can been seen in the folder only after a week. it does not happen in any another BB.
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Jan 16, 2012
Friend Created one group of 13 people in BBMessenger. Now when posts any msg to this group neither I receive that msg nor I can see other participant in that group except me on my handset (Curve 8520). I can receive any msg which is directly mark to me.
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Apr 26, 2010
This is kind of confusing but I am not receiving texts. I know they are being sent because I have color lite id configured and the light changes as if I received a text, but nothing.I have confirmed with the senders and they did text, from both sprint and verizon. I can also call ,receive email and have internet access.I can also send texts and they are received. I called sprint/blackberry and they provisioned the phone again but still nada. I have had this phone about 6 months with no problems , no new operating systems and I did a battery pull along with searching for answers and still nothing.
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Nov 12, 2012
Ever since I updated my OS to 6 , everytime I turn my phone off it loses all the app customization like where they are placed on my home screen. The media folder is completely wiped every time aswell. I do not know whats wrong, but the camera, pictures, music, videos and instant messaging are there to click but have no picture and they are empty and all the apps that should be in them show on my home screen. When I put different themes on they all just show up as question marks. Does this happen to anyone else. I have to restore my phone every time it dies and it is a brand new phone blackberry sent to me.
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Nov 14, 2012
i updated my software to OS7.1 and my icons stopped showing. i downgraded, and even reloaded OS7.0 but still no difference. half of my icons are not showing.
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Jul 8, 2011
Curve died, Verizon replaced it n/c, uploaded data from Blackberry Desktop Manager with the aid of a Blackberry tech, unit works fine, contacts are there, but no call history on prior or current calls.
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Dec 29, 2011
I am a new Blackberry user and am having a few issues with my email setup. I use Comcast email (pop3) and windows live mail as my email addresses. When I delete an email from my PC or Outlook, it does not update the handheld. I have had the phone for a week or so now and still have all my old deleted emails on it.
My settings are:
Delete On: Mailbox and Handheld
Wireless Reconcile is checked
On Conflicts: Mailbox wins.
Both email accounts are having the same issue. I receive lots of email daily and don't want to have to re-read /re-delete previously deleted emails from my handheld. Is there a setting I am missing here?
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Apr 4, 2012
Just set up additional business e-mail account, although in the set up screen it shows as successful the e-mail icon for the new a/c does not appear anywhere on screen? Curve 9360
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Jun 28, 2012
I have a BB Curve. I use gmail. Suddenly emails are not showing up on my BB. I have not changed any settings at all. I have tried rebooting by removing the battery.
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Apr 20, 2011
Using Curve 8520 and having problems with photos. Any new photos I receive or take using camera will not show up when viewed thru media>pictures menu. The files are saved in the media card and I can view it if go thru the file manager.
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Jun 2, 2012
My daughters blackberry is showing file error jvm 102.how can i fix this
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Jul 22, 2011
I just got my Curve 9300. This device has an OS that is new to me, I used to have a Pearl about a year ago. I've set up my personal information to show on the lock screen so that if I ever lose my phone someone who find's it can contact me. However, when I lock the screen, it dims down / shuts off and when I press any button, I get a message saying "Keypad is locked. press the Mute...". If I don't unlock it, the screen shuts off / dims down again. So basically, I never get to see the lock screen message I've set up, it's always hidden. I didn't have this problem with my old Pearl.
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Mar 14, 2011
I got a BlackBerry Curve 3G couple of days back. I had my corporate email setup on it and it was working pretty fine. But i dont know what i did with it but starting today morning when i click "Message" icon it only shows "SMS" and no email msgs are shown in it
I even tried Menu >> View Folder >> Inbox ... still it is showing up only SMS content. Is there any settings which I need to change to get my emails shown within "Messages". But fyi, i am getting the alerts as 36 unread messages at the top of the screen!
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Sep 5, 2011
I recently had to send my phone to be fixed because it had got wet. It came back working fine but all factory seetings had been restored. So I added all my freidns back on my bbm. But most of them arent showing their pics. When they change their pic seems to solve that problem but still annoying for those that don't.Also, my profile pic is not showing to anyone. I've changed it a couple of times but still nothing!
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