BB Curve :: 9360 Not Deleting Messages From Server
Feb 1, 2012
My Blackberry Curve 9360 is not deleting messages from the server meaning that, after returning home from a week working away, I've still got a few hundred messages to wade through on my PC. I receive e-mails on the PC via Outlook Express. I've clicked on 'tools', 'accounts' then 'advanced' to ensure that the box for 'leave a copy of the message on the server' is unchecked i.e. messages should be being deleted from the server when prompted to by the phone but this is not happening. Not sure what else to try or perhaps there was something I did / didn't do during the set-up of the phone.
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Jun 20, 2012
The new 5.1.1 OS dropped the feature that allows the user to delete email from their iPhones without deleting from the server in IMAP mode.
Info:
iPhone 4S, iOS 5.1.1, imnportant function no longer avail
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Aug 9, 2012
My company just recently singed a contract with AT&T. Nearly all the employees were provided with Blackberry Curve 9360's. We use an Exchange Server (remote desktop)and Microsoft Outlook. Is there a way to sync the Curve 9360 with an Exchange Server (remote desktop) and Microsoft Outlook?
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Feb 2, 2012
My 9360 connects to wifi network perfectly and works for about 2 hours or so then it says "unable to find server"...
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Jun 14, 2014
Just got a replacement N5 and I'm using the native email app (as I was on my previous N5), with gmail syncing turned on. The problem is when I delete an email on my phone, it's not deleting it from the Gmail server (it's still there if I check email on my PC). Some setting on the phone or in Gmail on the PC that I'm forgetting about?
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Jan 16, 2012
I am wanting to know is there a way to delete multiple email messages or normal messages for that matter at one time.If i receive like 20 emails, do I really need to delete each one individually? As it's major painful. Even my old dilapidated cell phone could delete mutiple messages at once.
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Oct 8, 2012
my blackberry is not allowing me to see my e mail messages in the phone. It was working fine and suddenly it stopped working.I have tried deleting the email account and setting it up again and it has not worked.
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Feb 23, 2012
I am not able to view my email message fully in the screen. After a few lines there is a blank screen, down and on the sides. How to correct this?
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Apr 24, 2012
I have two 9360 white and black.Both using Indonesia Telkomsel Simpati prepaid line. Both has same BB package.Both using OS 7.1.0.258Everything identically same.Both can login to WLM.The white one cannot receive messages. Can send but cannot receive. When I send from my laptop it seems already sent but phone does not receive anything.I installed old version, it worked once, when I logout and re login, doesn't work again.Uninstalled and re installed new version, still not working.I inserted black phones sim card (which is working) to white phone. Still same problem. So it's definitely not carrier problem.Uninstalled WLM again but this time also deleted all 3 service book too. Restart phone and reinstalled wlm again.
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Feb 2, 2012
my friends blackberry 9360 wont receive texts messages, have looked at Internet and there is no solution there?
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Mar 9, 2012
I have lost my text messages and my BBM. I have tried the "Unhide" function and it is not there. I have tried the "Options, General Options" answer, but the general options is not there either. I only have email on my phone.
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Nov 26, 2012
My Blackberry curve 9360 is new but not and then SMS text messages wont come through now they've just stopped al together. Ive checked the firewall and thats not on so they should be coming through. I can send texts but i cant receive them.
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Sep 6, 2012
I got my new Blackberry Curve 9360 Yesterday. After my activation completed, Everything worked fine, Including BBM. Last night my fone turned to GSM signal due to weather and this morning, everything is working except Blackberry Messenger. I can receive BBM messages but the ones I send does not go through. Whatsapp, Email and Facebook is working, it is Only BBM that does not deliver messages to my contacts.
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Apr 20, 2012
When I select the envelope icon for new e-mail messages, I got forwarded to the missed calls listing. The same occurs when I select SMS, it also goes immediately to missed calls. What should I do? Removing the batt when power on has been done already but no help.Is there somewhere a code to reset my device? Maybe another method without loosing my data, settings, and messages?
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Nov 10, 2011
i have a brand spanking new BlackBerry Curve 9360 that just arrived yesterday. It is great apart from this very frustrating small prob. I can not customise my message alerts for individual people in my address book. When I click on "try it" only the LED button flashes and there is no sound or vibration. I am trying to get the sound and vibrate to play as "active profile" but it just won't. I can override it and have custom volume and vibrate that plays no matter what the profile but as I sometimes like to set my main profile to vibrate or silent, it won't do.
So far, to fix it, I have tried: Wiping profile and sounds from the blackberry softwareFull factory resetCreating my own profile and using that instead of "normal" or any of the other preset onesLoads of battery pulls before and/or after any changesI have also had a few different people text me to make sure the problem isn't just the "try it" feature. It isn't. The sound that plays is always the default message sound for whatever the default profile is.
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Oct 20, 2011
My messages are deleting by themselves, slowly but surely. I have my phone set to save them 'forever' and i always have done, so i'm not sure why this is happening. I have a Blackberry Curve 3G.
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Sep 24, 2012
Have had the same problem on some of our Curves with the 7.1 update. They can't scroll through text message/message conversations using the trackpad. With the 9360s its fine as if we downgrade to 7.0 the problem doesn't happen, but the 9320s come with 7.1 so there isn't an option to downgrade.
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Nov 3, 2011
I have Curve 9300 3G, running on OS 6 (6.0.0.600, platform 6.6.0.223)The device is automatically deleting my messages after few feeks, starting from the oldest (they last about 1 month than they are deleted..)I have tried to look for an option of "how long to save messages" in the device and couldn't find any.... In the device manual it says and in the device HelpSearch it sais the same:home->messages->options-> Message Display and Actions , but this sub-category option doesn't appear on my device messages options (i googled it and also ppl said they can't find this option on their curve 3G...)i have in option of messages this sub-categories:General Text Messaging options, SMS Text, MMS and in none of them there is an option regarding how long to keep txt messages...
* Memory Cleaning is disabled** Also in some searches in google ppl said free some memory. it is not the problem.. i have 70 MB free on the device and 7GB free in my memory card.. my BB is new.. only 2 month old so where can i set the device settings regarding saving my messages?
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Oct 4, 2012
I am new to the forum, and I am very frustrated with my phone. I've had it for 2 years, no problems, till the last few weeks.About 3 weeks ago, I stopped getting any messages or notifications from FB on my blackberry. Don't know how to fix that.I also cannot delete notifications I did get back to 9/27.I cannot erase my messages. It was erasing all of them just fine, then it was deleting current ones.Now its not deleting any. I have messages on my phone going back to 9/27. I've had this problem a few times here and there, but if I turned it off, took battery out and put back in and turned back on, it'd let me do it.I can't find anything on this website to help either problem. I am able to get an upgraded phone, but can't afford it right now. And even when I can, not so sure it'll be a blackberry. I really don't understand all the technical mumble jumble.
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Nov 15, 2011
I have been trying since Saturday to deleat about 50 messages on my phone that are not deleating. I have tried clearing cashe from Fb APP.I have restarted phone. Nothing is working at all.
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Aug 9, 2011
Very frustrating and silly How do I delete my tweets, should be easy, but no easily apparent way to do it
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Nov 3, 2011
I have BB Curve 8530 with two different email addresses going to my phone. One provider's emails will delete in my online mailbox, but the other will not.I don't want to have to delete emails twice, from BB and online.
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Aug 16, 2010
I have a lot of old messages in my visual voicemail and sms text. I have a Blackberry Bold 9700.
Is there some way I can delete all or most of these without having to do them one-by-one?
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Apr 9, 2011
I've spent so long googling and I've made exactly no progress at all...!!- Problem: my blackberry only keeps text messages for about a week before deleting them- Phone type: It is a blackberry Curve 9320. It seems to be on OS 7.1. I got it around the middle of October 2012.- Also worth noting: unlike most people I've found online with this complaint- my call logs aren't being deleted, and are still intact all the way back to the middle of October when I got the phone.- Also, emails aren't deleted after a week, they perhaps linger for as much as a month before vanishing.
(I don't care about those as much because I can access them other ways, whereas texts I can't)According to various googlings and also questions on here, this is most commonly due to lack of memory, therefore they suggest that you check your memory status and then free some up if required.- When I go into device and status information it tells me that my free memory is around 133602256 bytes (which I believe is in the region of 126mb?). Does this count as a lot or a little? Could this be the source of the problem after all?- Similarly when I look in memory use under media it says 'built-in media storage 96% free (30.4mb)' and 'media card storage 95% free (1.7gb)'The other obvious thing which I've checked (and initially thought had solved the problem but it hadn't) was 'Message display and actions' where I've had 'days to keep messages' set as forever but it doesn't seem to have made a difference.Am I missing something really obvious? How can I get it to keep my messages for more than 7 or 8 days?
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Jan 29, 2010
Previous to recent update, I could delete messages either on just the 8330 or I could delete the message from both the 8330 and the primary e-mail box from which it transferred. Now after the update, I can only delete from the 8330. Is there a way to get this feature back?
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Apr 2, 2012
I have deleted my configured e-mail from my blackberry 8520 curve but I don't know how to remove e-mail messages which is still reflecting in the message icon at the main screen.
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May 10, 2012
I am wondering how ensure that when I delete emails from my IPhone, they are also deleted on my computer. I have gone into Settings/ Mail, Contacts, Calendars/ Verizon account/ Advanced/ and selected to "delete from server when removed from Inbox".
Info:
iPhone 4S
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May 12, 2012
Can I set my phone to delete email only on the phone, not off my computer? Blackberry has this option.
Info:
iPhone 4S
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Sep 9, 2010
I have set up my X10 to download emails, which it does successfully, however it deletes them of my service provider's mail server so that they don't come through to my PC any more. I have selected both options on the X10 in "Delete email from server" ie "Never" and "When I delete from Inbox", but each has the same result.
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Jan 18, 2012
I have always been able to delete emails on my Atrix and still be able to download them on my PC later.I'm using the standard IMAP configuration that sets itself up to AT&T automatically.I have not altered those settings.I've deleted my 2 email accounts on my Atrix and reinstalled them.I can't find any options on my Atrix that allow me to choose to leave messages on the server.On my PC, I'm using Outlook 2007.In the email account configurations, I have checked the box that says "Leave a copy of the message on server".I have uninstalled Outlook and reinstalled it. No change.I also downloaded Mozilla's Thunderbird for email, to see if it also happened using software other than Outlook.It did.
I spent 2 hours on the phone with AT&T tech support yesterday.They hacked into my PC to check all of my email settings and couldn't find a problem.They're telling me it's the phone.I"m telling them it's the server!Every once in a while, a deleted email shows up on the PC, as usual, but it's rare, and only seems to happen in one account.
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Jul 18, 2010
When using Nokia email client via IMAP or POP, I cannot find where I can set it up to leave the message on server while deleting it on the phone: I have got thousands e-mails on server (and coming like hundreds dayly) and I don't want to keep them on the phone after reading them.But I DO need them on the server!
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