I recently udated my 9330 to the new device software update 6.0 bundle3049 upon restoration every thing ame back except internet e-mail accts. All my e-mail acct were listed under the set-up menu, however the passwords were not working. Sprint deleted these accts and I added them back 1 by 1. The only problem is I did not remember my password. Also when I entered my E-mail name the promt shown as name already in use and I was instructed to chose another from a list. I did try to change the name by added a number but it would not except any passwords I chosen.
I received e-mail informing me that my BBID has been locked. I followed the direction successful and was told an e-mail would be sent to re-set my password, it has been four days and I have not received the reset e-mail.
I updated my blackberry software overnight on my device (curve 9330) and when I woke up in the morning there was a constant white screen with a little diagram and 561 error message underneath. I followed the instructions to update the device software on my desktop and had the latest version (6.1.0.35).The device does not connect to the PC at all and a battery reset on the device did not help.It is frozen with the white 561 error message screen.
I cannot send email. I get an error message: "No password provided for SMTP (email address.....) Please go to Mail Account Settings and enter a password." I did that. Still cannot send emails without getting this same message.
My daughter tried to upgrade her BBM last night. When she tried to log back in using her Blackberry ID, she was unsure of the password, tried and failed to answer the security question, so we have tried to reset her Blackberry ID password online.When we go through the steps to reset her password via an email, no password email is received. I am checking the email on a PC (not the Blackberry) and have checked the junk email folder, but no reset email is received.
I was locked out of my account while trying to reset my password. I clicked the "forgot password" link, entered my secret question correctly.I followed the link to reset my password that was emailed to me.I then got a generic error saying there was a problem processing your request after trying to give it a new password. It didn't say that my new password was too short, or the confirmation didn't match or that my secret question was wrong. All it gave me was an error.
I am unable to reset my password - all the different attempts has not worked - I am trying to download an app and it says password and user ID do not match - So I tell it to send me the password - It asks for my hometown of birth - I put that in and it says it is incorrect. What can I do?
Recently got a new email account and wanted to add it to my Curve 9360 The setup asks for Blackberry User Name and Password. I've tried the ones I wrote down and all my other regulars. Tried resetting the password. It says it doesn't recognize the User Name
My child entered a false password on my Blackberry 10 times in a row and locked me out, but did not type "blackberry" to complete the reset. How can I undo this and get back to using my Blackberry?
I've recently switched from my android back to my BB because my android is **bleep**. When I tried updating my old apps, it said I needed to log in so I tried and it said my email and password were incorrect. So I reset it online, tried again, reset my phone, still didn't work. If I try doing a security wipe it says I will be unable to send or receive email on my device after I wipe it, and I need email on my BB for my job,
I received a message "Action required - update password!" But i did not change my password. Oh well, so I'm trying to follow the directions to update my password from my computer. however, it says on the Blackberry Internet Service home page I need to click "e-mail accounts" and then edit my password. It says that "e-mail accounts" is listed on the left pane. I don't find it anywhere.
I received an email on my phone stating that my Blackberry ID account was locked due to too many failed attempts. These were not attempts that I made. It gave me the link to reset my password. When I enter my blackberry email address and the captcha I receive the following notice:
To receive your password reset email at a different email address, you must temporarily forward your email before you click the Submit button.
Following that link (and a few more) it instructs me to go into email setup on my phone and enable forwarding of my mail. I do that and click save and I get the message that my secret question can not remain blank. I do know the answer for the question. When I enter that and save it asks me to enter my password. I can't do that as the password needs to be reset. How to I get through that last step. I know what my password was but it isn't working.
I am presently locked out accessing applications where a blackberry ID is required. I have used the links to reset the password and received a message to say that an e-mail has been sent to my blackberry e-mail address though for security it will not be sent to my phone. I don't know how I can retrieve that e-mail. I just wish to reset my ID password?
Iam receiving notifications that I have to update my facebook ap.. when I get to myworld to check it... Its requiring me for my log in BB ID username (which automatically puts in my email address)... I forgot my password so I had it reset. But its not sending any email confirmation for the password change.
I removed (using BB desktop manager) some 3rd party software - i.e. sky news, the Independent (newspaper) ESPN Goals tonight. Now my blackberry won't work properly - I get error messages, can't open mail or SMS programs - most importantly I can't open password vault. Sure, I have regular backups - but this is no use if the applications are not working.
I have recently upgraded my phone and my husband is now having my Blackberry. However, I can't remember my username or password to login to change the email address over. Is there a reset button so we can erase what data is on the phone?
bought a pre used phone for daughter but previous owner didnt clear blackberry id and we havent a clue how to reset without original password and cannot contact previous owner.
I was playin with my girl's phone tryin to guess her password and after too many attempts the phone seems to have factory reset. The pictures are still loaded so I believe the SD card wasn't reformatted. How do I reset it?
I have validated my account before but cannot remember the password this time. Blackberry Curve 9330 - 6.0 Bundle 3084 (v6.0.0.719 Plateform 4.4.0.560) Need to know how to reset/retrieve my password word so I can gain access to validate my email account.
