BB Curve :: Email Password Reset Loop?

I received an email on my phone stating that my Blackberry ID account was locked due to too many failed attempts. These were not attempts that I made. It gave me the link to reset my password. When I enter my blackberry email address and the captcha I receive the following notice:

To receive your password reset email at a different email address, you must temporarily forward your email before you click the Submit button.

Following that link (and a few more) it instructs me to go into email setup on my phone and enable forwarding of my mail. I do that and click save and I get the message that my secret question can not remain blank. I do know the answer for the question. When I enter that and save it asks me to enter my password. I can't do that as the password needs to be reset. How to I get through that last step. I know what my password was but it isn't working.