BB Curve 8300 :: How To Delete All Data When Buttons Do Not Work?
Jan 27, 2010
I have a Blackberry Curve 8330. Yesterday the buttons stopped working. I could use the phone only through the Bluetooth. Based on the information from this forum I tried a number of hard resets and updated the OS. Neither worked. Verizon is exchanging the phone, but I don't want to send the phone back with all of my info on it. Is there any way to clear out all the information on the phone without using the keyboard and the normal wipe memory process?
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Apr 12, 2010
Okay, Blackberry Curve 8350 Sprint and uh, it's black.I just got it in the mail and activated it today, but, I can't get my volume buttons on the side to change the volume.But, when it's in sleep mode, it lights up if I press the volume buttons, but, it doesn't actually change the volume.
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Jul 12, 2010
My boss has a blackberry curve. Our small office has moved from outlook to gmail.He uses the gmail icon on his blackberry to check his emails. question is that he wants to delete emails in gmails on his blackberry but they should only be deleted on his handheld and not in the actual account.He wants me to delete around 100+ emails. Is there a faster way opposed to deleting one email at a time.I would appreciate if you guys can guide me with any solution.
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May 12, 2010
I got a message that I needed to revalidate my windows live hotmail account. I treid to do this several times but I kept getting the message to revalidate. I was told by verizon to try and delete the email account and then re-add it. I deleted it but now can't add it because it says that my information is wrong or my account doesn't exist. What is going on?
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Jan 22, 2010
I have a Curve 8330.
I have 5 text messages that will not delete from my phone. I have tried:
a) delete
b) selecting them all and delete
c) going to the date and delete all prior
d) soft reboot with power off
e) hard reboot of removing battery with power on
I have deleted other messages before and after these, so it is just these 5 that will not go away!
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Jan 29, 2010
I have a BB curve 8330 from Verizon.. Lets say I text 10 people and I want to delete the texts from just one of those contacts.. Can I do a mass delete with out getting rid of all the other texts with out having to delete them one at a time?
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Aug 22, 2010
Can anyone tell me what Bluetooth device will work 100% with my 8350i BB? I read and heard many horror stories and dont want to make a purchase I can not take back.
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Jun 11, 2010
Have a new 8310. OS is v4.5.0.37 Platform 2.7.0.55I'm in Australia, currently with Telstra but in the process of changing. Unfortunately I can't remember where I found the info, but somewhere on my phone it lists 'maps' & poss. program number or such - not in options or apps. It doesn't let me open it tho.When I go to the website & try to download maps, it tells me it's downloaded successfully, but my computer makes noises as if the USB is being disconnected/reconnected and the phone spends ages with a blank screen & hourglass before going to home screen, then there don't appear to be maps anywhere on it? I don't know how to get the GPS working - do I need maps to make it work?All I seem to be able to do is click 'refresh' in the menu & it comes up as 'scanning for satellites but does nothing else.GPS section says; GPS data source: Device GPS GPS Services: Location ON GPS Location: blank All co-ordinates, nuber of satellites, etc say 0 Location aiding: enabled.
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Mar 5, 2010
The Specs:
BB Curve 8310 (EDGE)
O/S v4.2.2.170 (Platform 2.5.0.30)
Carrier- AT&T
BIS (Blackberry Internet Service)
Vista Home Premium 64 bit- SP1
BB Desktop Manager Version 4.3.0.17 (Nov. '07)
The Problem:
Please provide step by step instructions from start to finish on how to transfer my organizer data from my Blackberry (BB) device to Outlook on my PC without losing my BB data. I define organizer data as Calendar, Contacts, tasks and memos. I am not referring to email in this problem.
History:
I have been a BB user synchronizing my organizer data between my BB and Outlook on my laptop for a year. Then my hard drive crashed on my laptop and I lost all of my laptop's Outlook organizer data including calendar, contacts, tasks and memos. But luckily, I have my BB organizer data (calendar, contacts, tasks, memos) from my last sync before the hard drive crashed, as well as, some new additional entries on my BB. So the BB data is good, and the laptop's data is gone and Outlook is empty.
Currently:
I now have a new hard drive in my laptop recently loaded with Outlook from a CD. Outlook has no data in it and is empty. I want to transfer my BB device's organizer data to my laptop (Outlook). BB data ---> laptop [Not the other way around]. I have just loaded on my laptop the Blackberry Desktop Manager from the CD. I have not set any settings and have not done any synchronization yet because I fear that I may accidentally wipe out (lose) my data on my BB because the data transfer went the wrong direction. I need your help. What settings do I need to set up before the first synchronization occurs?I am very nervous because I want the BB device data to over write the laptop data on this first sync. If I screw up and do this synchronization the wrong way, I will end up with no data on my BB or my laptop and have lost years of contacts and calendar data, etc.BTW: I use the BB Desktop Manager with a USB cable to do the synchronization between the BB device and Outlook on laptop.I am a new user to the setup process and would really appreciate a detailed step by step approach from start to finish to solve this issue. after the first sync above (when the correct BB device data is on the laptop), do I change the conflict resolutions options to something else or just leave them? I tend to use my BB more (by 98%) over the laptop for calendar, contact, etc. entries. I want the BB device to be the "master" and the laptop be the "slave" BUT most importantly I want any change I make on the laptop to be immediately transferred to my BB device and also the other way around when I sync. Any thoughts? Or is this just confusing the matter.
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Oct 2, 2011
I have a 9300 Curve and the G,H,J,K,V,B,N & M don't work, well they work but they don't click like they should. besides take it to a repair shop?
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Jan 13, 2010
When I did the email set up wizard, I thought my phone would only be for personal do didn't choose the enterprise email server option. Now I need to add my work email account which is through Outlook and cannot do so properly. What steps do I need to do in order to get this email set-up or to be able to change my email settings to have both an hotmail and outlook account set-up?I have a Blackberry Curve 8330
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May 9, 2010
I recently purchased a blackberry 8320 from a friend it was giving some problems like: Cant setup own email account, bis moves slow, msn gives and error.So i decided to do a handheld wipe then after the wipe finished i did a battery pull and then i stop reciving service books like the phone was locked down or something. I called my service provider (Digicel Jamaica) then told me to re-register the HRT which i did before many times and a number of battery pulls and nothing happen so i deiced to post this in the forums and see if i could get any help with these issues
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Jun 19, 2011
Does anyone know what might be wrong - all buttons work except the main one in the middle which means I cant do anything.
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Jul 21, 2010
I have been religiously doing auto-backup on to a remote hard drive. But now I cannot seem to access any of those files at all. It keeps saying I have no administrative permission to view the files. Even when copied to my desktop, I can't use them to restore.The issue that started this all is that I switched computers. And every time I sync, the desktop program wants to add or delete about 1200 past calendar items. I have been reticent to allow the sync to continue because I did not want to lose data, but today I said, "what the hell" and let it continue. It deleted everything from BOTH the handheld and computer prior to May, when I started using the new computer. So when I try to reinstall the older backup file to retrieve the lost data, now the program won't let me access the files I saved so religiously.
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Jul 31, 2010
I have a 6 month old phone that has never been wet. Today for no apparent reason all the buttons stopped working. The trackpad can be used to scroll back and forth across the home screen till the screen fades due to inactivity.
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Jul 12, 2012
I just downloades some MP3 files on my BB. I only can control the music (stop, pause or mute it), while I am in the music interface ('now playing' mode). When I go to an other interface or home screen, i cannot control the audio with the buttons anymore.
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Oct 1, 2012
i took the battery out and when i put it back in and allowed it to reboot none of the buttons work, i cannot scroll or click on anything and none of the other buttons work either. I have tried different variations of this many times, i have taken the battery out for a little while and then put it back, i have taken the battery out and replaced it and then left the phone to reboot and i have taken the battery out and plugged the phone in and the when the no battery message comes up put the battery in and nothing will work.
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Sep 17, 2010
I own a Curve 8900 and up till a few hours ago was absolutely delighted with it. On being prompted to upgrade the software in my device, I did so and am very disappointed now. The lock button on the top left of my phone no longer works neither does the button on the right. I have tried to recover the phone from the earlier backup but this has not helped either. I also found the BB site somewhat user unfriendly. Any advice anyone?
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Aug 19, 2010
I am no longer getting sound from the phone - the ringer does not work and I can't play music.I have tried taking out the battery and it still does not work.The last sound I heard was the alert for a text message and it does not do that anymore. I can hear fine when talking on the phone.I would appreciate help with this as I have not found an solution that works yet.
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Jun 16, 2011
i am looking for a email app that is way better then the default one..i would like multiple syncs with my many emails and easy delete folders buttons instead of the default one by one delete.
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Mar 11, 2010
This week I left an employer to go to another one. I have not started with the new one yet. I have a personal BB Curve 8900 with work email and one personal email on it. This evening I got the email from the old employer IT dept that they had terminated the work email and BB BES service. Nearly simultaneously, I lost all my personal contacts (which were downloaded off my old flip phone when I got the BB, not from the employer), my personal email account, my calendar, and the memopad documents I had saved for the last 7 months. The phone also reset, removed my password, reset the ringtone, reset the bluetooth settings for my PLT510, and who knows what else. The only evidence that this was still my phone was that my pictures and .mp3s are still there. when an employer terminates blackberry service, is it possible for them to essentially wipe your blackberry clean without your knowledge or consent? If so, how can you set it so that doesn't happen again? If not, is it possible that it is just a huge, inconvenient coincidence, and my BB is experience a major technical difficulty?
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Jan 21, 2010
I am using a Verizon BB 8330 (refurbished) with Appalachian Wireless.My data plan does not work with BIS or BES.App. Wire. shoots me the service books, but says that Verizon has some sort of lock in my phone that won't allow my phone to work online. I contacted verizon and they said they do not use locks on phones. I use opera mini 4.2 to access internet.I can not download any apps ota because I always get the message from blackberry that no browser has been configured.I can not download any apps with DM using an ota downloader because I can not find the 'URL to .jad' files. My phone works great almost any where I go, but my opera internet only works in my home area.Are there any tweaks or hacking methods that I can use to get Bis to accept my data plan?Or just to get opera to work in a roaming area?
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Jul 18, 2011
The 3 buttons on the front (make call, menu, end call) don't work. This means I cannot access the menu screen and can't use any of the phones functions. Only can make calls from touch screen.
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Oct 16, 2012
The touch screen works, but none of the buttons work. I have restarted, I have removed the battery numerous times, but nothing. It was working this morning. No water damage, no drop damage, just stopped working. I am limited in what I can do and almost every time I want to close an application, i need to remove the battery because there is no way to close. It's very frustrating. I can still take and make calls but have difficulty even hanging up after a call!I took it to ATT and it is no longer under warranty. I may just take it in to a repair place
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Nov 1, 2012
This is the second torch I've gotten with button problems. I've been a customer of blackberry and Telus for the past ten years.Blackberry, or Telus doesn't seem to give a care about the substandard quality of their product or their customers.I had a Storm and traded it in due to the buttons simply not working. Bought a Torch and six months later the buttons failed. Sent it in for warrantee and Telus blamed me for a problem I didn't even have to avoid the warantee until I complained so much they reoplaced it a few months back. Now this piece of **bleep** is giving me the same heartache.Called for support and they said to send it in for warrantee work. I'm a realtor and can't anmswer my phone half the time. I can't use the back button or the menu buttons. I get charged every time I send the phone back for an evaluation even though it's not my problem and its under warrantee.
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Sep 12, 2014
My phone is frozen, none of the buttons work and it is not even a year old ...
Info:
iPhone 5c, iOS 7.1.1
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May 2, 2011
When I try to access web sites from the Blackberry browser I get the "Unable to connect to the selected mobile data service. Please try again later" message. This happens whether connected through the T-Mobile network or Wi-fi.When I change the browser settings to the T-Mobile browser I am able to access web site just fine. However I would prefer to use the Blackberry browser because not all pages load correctly with the T-Mobile browser.
I have an active data plan and am connected to an enterprise server. My outlook and webmail e-mails work so I don't think it's a problem with my carrier. I've tried a battery pull, re-sending my service books, etc without luck.I think the problem may have started after connecting to my desktop for the first time in about a year, but I'm not completely certain. T-Mobile support and IT administrator have been no help.
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Feb 20, 2010
After i updated to v40 my homescreen has gone nuts!
The keypad button has turned in to a long button, with "Telephone" written on, and the contacts button has turned in to, a big bar with "Contacts" written on, something like older non touch nokias.
Oh, and none of the 2 buttons actually work! really annoying.
Also, on the 5230 you get some extra buttons/shortcuts on the bottom of the screen, so did i, but they dont work, i cant apply any programs to them.
And if i choose the upper contact bar to be a shortcut bar, nothing shows up, other than empy buttons (like on the bottom of the screen) and even there, i cant apply something...
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Oct 17, 2010
Anyone having problems with the n8 headphones. For 600 USD, i'm not impressed with the sound quality. The buttons do not work and it sounds like all the music is being played in a tunnel.
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Sep 2, 2011
i hadn't been on my phone for about 2 days and when i went on it the four main buttons (green call button,bb button, and the end call/turn on/off button) they weren't working. i can seem to figure out whats wrong, /:
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Aug 26, 2011
I am the owner of a Blackberry Torch, and all of a sudden today my keyboard and buttons ( back, red, green, and the blackberry button) won't work! The only way for me to do things on my Blackberry is if I pull the battery, put it back in, wait for it to load, then enter my password ( using the on screen keyboard) then click one app. And once I am done with that one app, I click my red button, and nothing happens same if I click the back button!
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