I am unable to send MMS on my Bold 9700, using v6. I have the service books on the device, and resending Service books, or registering on the HRT makes no difference either.
Wipes make no difference, neither does upgrading/un-downloading the software.
tell me if Blackberry Messenger is down? I have been unable to send messages for the last 24 hours from my blackberry bold 9700.
View 3 Replies View RelatedSo I just recently upgraded from the curve 8310 to the new bold 9700 on att literally two days ago and i love it! But one problem i'am having trouble with sending and receiving text messages. I have called att customer care numerous times and powered cycled my phone as many times as I can count but still nothing, I have also checked to see if the "service center" number is correct and it is, I still have no clue what it could be. When i send an sms text message and scroll up to the message it says "sent" and the date and time but i ask the recipient if he/she has received the text but still nothing.
View 5 Replies View RelatedMy 4 month old Blackberry Bold 9700 bought through Bell Mobility stopped working 2-3 weeks ago; was unable to send/receive calls or text even with the signal strength indicator showing full strength and the 3G symbol showing. Returned the phone to Bell Mobility for repairs and the phone was returned after about 2 weeks, but still not working. We could not find any scratch at all on the glass that covers the LCD display, and phone does not work, so have to wonder if they looked at the right phone. I Called the Bell Mobility service center, and they had the tech at the store reload the software again, third time this was done, still not working. Also reloading software on my phone apparently takes much longer than normal, about one hour.
Tech support at Bell finally told me the phone was not fixable, and gave me a ticket number to get a replacement phone through the Bell Mobility premium plan warranty I had purchased. Called thinking I would finally get a phone that works, but the insurance company that deals with the Bell Mobility warranty said that because the phone is under the one year manufacturers warranty they would not cover it, and it would cost me $150 if they were to replace the phone.
The customer service lady would not tell me what revisit¯ means, but it seems to mean I will not be getting a working Blackberry any time soon. RIM also does not seem to offer or honor a warranty? I find it hard to believe that RIM offers no customer support or warranty on their Blackberry products, but could not find any information on a warranty in the booklets that came with the phone. Either way, the service rep at RIM told me they do not offer warranty repair services for their products and I would have to deal with the company that sold me the phone, Bell Mobility. These Blackberry phones are not cheap, so I cant really afford to buy a few of them for back up.
I'm having two issues with texting on my Blackberry Bold 9700.
1-I can't send or receive texts from certain contacts (right now it only seems to be from my boyfriend, we're both on At&t).
2-My text threads lock-up. A new text comes in, but I can't actually open the message. I can open all the previous messages, but any message at the top won't open.
Apparently my device is set to automatically send out read mail receipts. Can I change that option to never send them out? On the old thread it sounded like I have no choice, but that was re: a different type of BB. If anyone knows how to even get into my options to look I'd appreciate it. I've read how other people are getting there - going from the main menu to email settings/options/advanced settings, etc, but I can't find all the "options" I need.
View 4 Replies View RelatedJust recently I have had some problems sending normal text messages..The problem is when I want to send a text I go to my contacts and try to send a sms message, but instead of opening up a conversation window I get taken straight to my recieved messages... I havent had a problem replying to messages after people have texted me, its iniating the converstation thats not working.
View 5 Replies View RelatedI had a curve 8310 on o2 and moved to a bold 9700 still on o2.When i moved i used the desktop manager and did the device switch over, all went well including bbm etc.However whenever i tried to send an email i recieved the error message 'transaction error failure at service' - I tried to log into my bis account online to update my pin but i couldnt log on! i havent changed the password or username since my old blackberry so i cant log on to change it online. on my blackberry when i try to log on to email settings it says the username field is blank!
i called o2 they put me through to geek squad and wanted to charge me to help!!! I havent had the phone 2 weeks yet.Now i think that i need to call o2 again and ask them something like releasing my old pin maybe from my bis account or resetting the bis account,any ideas what i should do or the type of questions i need to ask o2 if i have to ring them again.
i have been tried to send out sms but it keeps saying RETRIES EXCEEDED. I dont know if this is the carrier's problem or the phone problem.P.S. I have At&t. BBm works fine, i can call out and receive calls. But it just doesnt send out the sms. I tried to rebot it and other things but it still doesnt work.
View 1 Replies View RelatedI can send MMS fine when it's a picture i take from the camera but if i save a picture from the web, either with opera mini or native web browser and attach it to a MMS, i can't send it. I don't even get an error, the msg just stays open with sending. I try again with a picture i took a few days ago and it goes through, i try a different picture i downloaded from the web and it's a no go.......
View 4 Replies View RelatedCan anyone tell me if I can send MMS’s while I am roaming and have data roaming switched off?I can send MMS’s on iphones/Nokia’s while Dataroaming is switched off, but can’t seem to do it with the 9700
View 6 Replies View RelatedI have an issue where I can't send sms to different contacts. When I choose Compose sms, then choose a contact or type in a number, the chat window always appear with the same contact. And I don't seem to be able to send txts to any other one..I tryied a soft and a hard reset with no effect.
OS: v5.0,.0.423 (platform 5.1.0.116)
Living 5 mins. away from RIM in Waterloo I got myself a BB Bold 9700 2 weeks ago. Dataplan and everything from Rogers. Much to my aggravation I'm unable to send photos via MMS - I'm sure I'm doing it right as I followed the instructions while on the phone w. the IT BB specialist at the University of Waterloo. I was able to send a photo to her but to nobody else which includes a BB user neighbour, my son on Telus in Vancouver, a friend w. a Bell plan on a Palm. What gives? I could send a photo lickety split on my previous Motorola and I didn't even have a data plan. I'm sooooo frustrated. I tried to send the MMS with the photo in the "small" picture setting.
View 4 Replies View RelatedI have a bold 9700 and it wont receive sms messages. However I can make calls and use the internet still. I can send sms messages aswell but it doesn't actually show as sent it just stays in the typing box at the bottom of the message.I know the messages are sending and be received because i sent a message to a work friend and he received it fine. He then replied and the message was shown as sent but i still have not received it.I have tried the battery reboot twice and still nothing. However when the phone restarts and verifys the security this message comes up:Uncaught exception: Index 10>= 10
View 1 Replies View RelatedMy blackberry bold 9700 cannot send SMS to any number, it can only receive SMS. Email and other online services are working well. I have checked the message center and it's correct. This problem started 3 days ago. Before that, SMS is working fine. I haven't done anything special 3 days ago, and really clueless about this. Early this day, I tried to put my sim card to other phone, and it can send SMS. Put it back to my bb 9700 and this problem started again.
View 9 Replies View RelatedI have a Bold 9700 recently bought about 4 days ago... At first all the communication channels works fine i.e. Mobile Network, Wifi and Bluetooth. Suddenly this morning the wifi stop working. I'm unable to switch the wifi on even clicking on it many times. Tried to turn off the device and remove the battery for about a minute and still the problem is not solved.
View 6 Replies View RelatedI have had my first ever Blackberry for a few weeks now and am hooked on BB's for life. The only problem I have with my Bold 9700 is this; I have 2 email address sert up on my BB. I receive emails that are sent and can reply to emails that I receive. I can add an email address and type out the email but there is no send option. I have tried everything to see if I can alter this but no luck. Any advice anyone?
View 14 Replies View Relatedfor the entire time I have had AT&T I have been unable to send MMS messages. I've called AT&T and they've assured me that my MMS is set up correctly on their end. They even cancelled my plan and re set up my account multiple times. I use a 9700 now and previously had an unlocked storm that was unable to send or recieve MMS as well. I've tried swapping my SIM and my bold multiple times and no matter what, I receive the same errors. When I attempt to send an MMS (wether its just text, audio or pictures) I recieve the error message "failed to send message". When I recieve a MMS I recieve the message "go to viewmymessages.com to view this message" I can then pull the message up but its sorta a pain to constantly view my mms messages that way. Anyone got any ideas?
View 14 Replies View RelatedI have been trying to get gmail working off & on for about a month now. I have had a gmail account for as far back as I can remember. I have set it up on my 9700 and received the "congrats" email from the bb service, but never receive emails.
Created a NEW gmail account, and have tested from my hotmail account (which IS receiving and sending fine on my BB). Still not receiving gmail on device. Called T-Mob, spoke to rep and BB supprt rep. I recieved 2 or 3 emails that night (couple of weeks ago). Nothing since.
Can:
Send an email to hotmail account and gmail accounts from my BB (using a gmail account to send) and I receive them on my computer. I recieve the hotmail email on my BB, but not the gmail. No matter what I do, I can't seem to receive gmail on my BB.
I have:
•Resent the Service Books from both the Handheld and my PC (A few times)
•Registered a few times through the Host Table and got the registrering email
•Checked to ensure no filters interfering on my provider setup and made sure that it is set to "forward to device"
•Deleted the Gmail Account and set it up again - same issue
•Set up a hotmail account, which works fine.
•Confirmed Gmail settings (on gmail site). POP is enabled (recent)as well as IMAP
•Checked Firewall settings
•Rebooted my Blackberry by pulling the battery after most of the events above
I'm an IT Support Specialist, but just can't seem to figure out what the problem is. I am new to BB and new to the community, and I feel like this is just beyond my periferal vision.
I made a video clip of my blackberry bold 9700 phone but there's no mms send button it only show through yahoo messenger or through email but no mms send button like my nokia phone or other phones but not on blackberry what's up with
View 4 Replies View RelatedI have a colleague who has sporadic problems with his blackberry. It seems he can not receive emails but can send as he wishes. This is more of an intermittent problem but can sometimes take days to resolve, usually resolving itself.
View 6 Replies View RelatedMy blackberry bold 9700 cannot send SMS to any number, it can only receive SMS. Email and other online services are working well. I have checked the message center and it's correct. This problem started 3 days ago. Before that, SMS is working fine. I haven't done anything special 3 days ago, and really clueless about this. Early this day, I tried to put my sim card to other phone, and it can send SMS. Put it back to my bb 9700 and this problem started again. Any solution for this problem guys? I'm using OS 5.0.0.442
View 9 Replies View Relatedive got a bold 9700 and have been using it with no problems then all of a sudden i cant receive or send texes or make or receive calls...
View 1 Replies View RelatedQuick question I have a nokia N95 phone but it wont let me send messages it puts them in the outbox, says a resend time then says failed and comes up with un able to send... When I press details it says "General: memory full. Close some applications and try again".... I have no applications
open and have pressed and held the menu button to check and defiantly don't. I have turned it off And on, re installed message settings, deleted stuff, even reinstalled factory settings and its still not working id much appreciate some help. It did the same thing on Tuesday but was fine when I woke up Wednesday morning. It did it again 10pm Wednesday night and is still the same and its Friday xx I have posted this message on facebook and got told to ask here. I don't know if there is already a topic on this, but I really want to sort this problem out. I have always had Ionians and they have usually been very reliable...
Randomly, my BB will start sending/recieving data (the rx/tx arrows constantly changing back and forth) and the entire phone will lock up. None of the buttons work, it wont respond to anything for about 2-4 mins. Then everything returns to normal. I notice it most in the facebook app or Viigo, mostly because thats when im scrolling a lot. Occasionally, the last button pressed will register after it wakes up from its coma, ie, if i press the back button when its frozen, and nothing after that, when it wakes up, it will *sometimes* register the button. I never get any messages or anything when its doing this.
View 4 Replies View RelatedMy blackberry bold 9700 wont send text messages.
View 4 Replies View RelatedBrand new Bold 2 9700 is working great and has been updated BUT... It will not send or recieve SMS or MMS.
When I attempt to send something, I get the check mark beside the message confirming it was sent, but they are not being delivered and I am no receiving messages.
Which settings do I need to check? I know it has the latest software. I updated it today.
If any contact is in my address book I cannot send out email or pin messages has a red clock. tmobile sent me new phone does samething. we did everything to basic to redo operating system. super frustrating never had an issue till i got my 9700.
View 11 Replies View RelatedMy blackberry suddenly forbid me to make, receive calls and send, receive sms. I've tried several way to fix this includeing
-batt pull
-batt pull + remove sim card
-update FW .423>.442
-wiped and relode FW (.442)
-resend service book
-re-register host routing table
Then I look at manage connections>Services status and it says, Mobile Voice status: not available connection: not connected. put my sim card into another phone (nokia) it could make, reseive call and sms so it shouldn't be sim card problem. Other services are working fine, BBM, email and facebook.
I have gmail on my 9700 and everytime I send a email it doesnt show up as a sent emal. It doesnt show nothing. I could only see my recieved emails. Also, I noticed Im not recieving emails immediatley on my 9700. It takes atleast five minutes or more after the email has been sent to actually get it on my 9700. Is this normal? I just noticed it took about twenty minutes after an email was sent to recieve it on my 9700?
View 13 Replies View RelatedEverything works like a charm, I can send e-mails, and receive them and everything else this wonderful little piece if outstanding technology is supposed to do, ... except reply to an email. I've read many, many solutions found on the internet all day today to the point I am exhausted, so I have no other choice than to take some of your valuable time to assist me. I did the Options/Advanced/Service Book delete and restore CMIME trick and no change.
View 5 Replies View Related