BB Bold :: ID "unable To Log On To Your Account"
May 2, 2012
I have a new BB Bold 9900 and I set up my email username and password to enable me to log into Blackberry ID (to download apps in app world), it has worked fine and then today I entered my password and I got an error message saying "unable to log into your account". I know the password is correct etc. I have uninstalled BB app world and reinstalled and this makes no difference. I have turned the phone on/off etc. I have been on the phone to Orange all day and they can't help as it's a BB issue, BB want to charge 50 for telling m I have just got a new contract and phone and refuse to pay!
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Oct 18, 2011
my new blackberry bold 9900 is not letting me connect to blackberry ID 'unable to log in to your blackberry ID account' but it lets me log on to my account on my laptop?
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Mar 2, 2012
Using my BB I cannot log into my BB ID Account - I can log in via website no problem. PW and login all ok - but when using my BB it just doesnt work Removed battery - (on and off) any ideas?
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Nov 7, 2012
I am a new user of BlackBerry (bold 9780). Since I have it I wasn't able to set up an Email account. When I click on "Email Accounts" in the setup, sometimes it brings me to the next step and sometimes nothing happens. In the case it bring me to the next step, when I click on "Internet Mail Account" it brings me back to the previous step. I have already contacted my provider and removed the battery several times but nothing changed.
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Aug 25, 2011
I have recently bought blackberry 9900 bold. I am trring to getinto my blackberry app world but I am getting this message.
"You are unable to login to Blackberry ID account"
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Nov 15, 2012
In short I am unable to login to my Blackberry ID account which means that I cannot update any apps and as such some (like What's App) has stopped working.I have done the reset password thing, I have reinstalled app world, I have typed the wrong password on purpose and then it says wrong password, so it is not that either.
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Dec 6, 2011
I have recently changed to a blackberry how these stuff work. Anyway, I have keyed in the wrong password too many times (more than 10 times) and after changing my password, my bold says "unable to login to blackberry ID account".
I think the account is frozen - I can log into the normal BB account but not into BB beta. What gives?
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Oct 13, 2011
I am encountering problem when attempting to sign in to Blackberry AppWorld v3, they said I need to verify my account but when I put my email and password the notification "Unable to login to your Blackberry ID account" appeared. I never been in this situation before as I can't be able to download the application I want or I need.
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Dec 19, 2011
Every time i try to verify my BlackBerry ID on my Blackberry smartphone Bold 9900, i get a notice "Unable to log in to your BlackBerry ID account". I have reset my password, but the note still persists
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Jul 5, 2011
We had some issues with devices last week; we swapped sims chips and did a few other troubleshooting steps. When I got my BB back I received this error when trying to open gmail.I have a BB Bold 9700 with the 6.0.0.448, platform 6.6.0.1,4,8 software installed
A new Blackberry device has been detected. You must move your email account to receive email on this device. To move an email account, you will need to type the email account password. At least one email account must be moved to setup email on this device.
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Sep 30, 2011
I have a Bold 9900, and have already setup an account with my carrier in regards to the BIS account/email (stc.blackberry.com) in my case. It was setup through the email client on the bold and not through the website (stc.blackberry.com).verytime i try to login it says username/password is incorrect, though i am sure it is correct. I had previously tried to create the account through the website, but an error of "Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service". That error occurs even if i use the Bold 9900 browser or and other browser for that matter. The email account sends an recieves emails, but i cannot access the settings via the website on the phone or pc.
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Nov 20, 2012
I bought this phone approximately 2 months ago. The dealer claimed the phone was new but upon usgae of the phone everyday, I began to believe otherwise. I have a full 4G internet plan on my phone and when I tried to setup my email for the first time, I was unable to access the option on my phone. Everytime I selected "setup internet mail account" , nothing happened. It was like the option didn't exist.Upon calling my service provider, I was informed that someone had my phone before and had their plan on it and it somehow blocked my ability to setup or change the previous email options and that it can only be accessed if I get the email address of the previous user, which is impossible because I bought it thinking it was new without any previous records. I tried everything! Factory restore etc! Nothing works because the option is somehow disabled. Is it possible to somehow rectify this situation? There must be some history attached to the PIN of this phone.
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Aug 20, 2011
I just purchased the BB Bold 9900 and switched from my Torch 9800. All seemed good after the Desktop manager data and application switch, then switched to the new PIN on my provider's Blackberry page and everything went smooth.I was able to login to the device Email setup (using Blackberry ID) then also to App World and all worked perfectly.A few hours later, and without any reason, now signing in to Blackberry ID through either the Email setup or App World fails with the error "Unable to login to your Blackberry ID account
I can login with the same BB ID and password on the Blackberry ID website, so the account is not locked out. Also, I am not typing the wrong password on the device, because when I do, I get a different error (the email and password combination is not that of a valid Blackberry iD).So apparently, this is an issue with the actual Blackberry ID authentication module. I read a lot of blogs and forums, and many people said it's due to the cached PIN (since I migrated data from my old Torch). I tried removing App World and re-installing a different version (including the Beta 3.0), still same problem occurs.
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Jul 20, 2012
I have purchased a used bold 9700 and after I set up my email address I still getting old emails from the previous user! his email account is not set in email options. is there anything i can do about it ?
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Aug 21, 2012
I have been sending and receiving emails with my bold 9900 for months with no problems. A couple of days ago I got an email from blackberry asking me to verify my password. I have since done this and reset my password but still get the message 'unable to log in' when I try. I have done a battery pull, but still can't login or receive emails.
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Jan 12, 2012
I have a 9780 and I can't configure my e-mail account, I follow the steps in the setup menu, but when I click on the icon "Internet mail account" does not follow the next step, return to the home screen configuration, please I need urgent help with this, I did the configuration of an email account but it was through the blackberry page in my browser but I can not do this again.
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May 19, 2012
I am unable to receive email on my blackberry for my business account. I have tried everything: re-entering account information, changing password, service books, reconcile now, etc.
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Nov 26, 2010
I have an 8900 w OS 5, but recently set up a 9780 and it was able to connect to EXCH account using OWA web address. Does this mean I can save some money with my EXCH host and not have to pay for BB sync? (assuming I upgrade my handest obviously)
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Mar 17, 2012
My Bold 9780 got the white screen of death. I have sent it off to get fixed, but while that is happening I have switched back to my old Bold 9700. When I try moving my old email account it says to put my email password in. I put the right password in and when I press activate it says 'Sorry, unable to continue your session. Please log in again.' I have tried logging in again multiple times but it still doesn't work, what shall I do???
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Nov 20, 2012
Can't set up private email account on Bold 9700 even after 1 hour on phone with T-mobile Tech support and reset. I keep getting message "this device was unable to connect with server". Email account is with AOL.
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Jun 24, 2011
I can't remove my email account on my Bold 9780. I have read through a few discussions but can't find anything that works. "Options" has no option for disabling any account.
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Feb 23, 2010
I have a Bold 9700.I am unable to access my work Outlook Account.I have followed the BlackBerry Internet Service site guidance and manually entered the information related to the outlook account and still I can not get access.Am I missing some kind of software that will allow be to access outlook accounts?
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Feb 14, 2012
I recently updated to the new OS version, but when I went to set up my email accounts again, it's says "Sorry, unable able to continue your session. Please log in again." I know for a fact that the passwords are correct because it allows me to see the passwords.
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Jul 25, 2011
I'm not able to access email account setup since installing the latest OS. Is there a way to revert to the earlier version?
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Jan 22, 2011
I have got a new one Bold 9780, the first time BlackBerry for me, when setting up the email I am not able to find the option "Internet mail account" but I have only the option "Enterprise account" possible?
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Apr 23, 2012
I have converted my work iPhone 4 and need to clear the old work account and add my personal account but I cannot seem to make it happen.
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Jan 8, 2012
I have changed my password on my laptop, but it still won't allow me to log in on my phone!
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Sep 14, 2012
I have activated three email account on my Blackberry 9900 (two outlook accounts and one yahoo account).I have activated one of the Outlook Email account via enterprise activation BES service on my Blackberry 9900.Another Outlook account have been synchronized from my Blackberry desktop manager.Yahoo account is configured with BIS service activation.When I go the Email Account management only the Accounts activated via BES and BIS service from device are visible but not the account synced from desktop.
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Nov 12, 2011
Got a bb torch 9810 yesterday, Last night was great but today I can't log into my bb id account ... Iv reset my password twice and every time I try it just says unable to log into your blackberry id account !
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Jan 10, 2011
I was having hard time to verify my BB ID via my unit (Torch 9810) up to now, its been weeks already.I've checked my password and it's correct since I can log-in via web. But everytime, I tried to verify it in my unit I am getting this error: " Unable to login to your BlackBerry ID account" . I cannot open "My World" in BlackBerry App World because it prompted me to verify my ID.
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Mar 14, 2012
Unable to log on to app world made an account but my friend had this phone before me and I can't log on with my email n password it says something about enter username linked to this phone
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