BB Bold :: Desktop Software Not Working?
Oct 11, 2010
I recently opened my BB desktop manager and it told me an update was available. I updated as suggested to v.6.0 and it seemed to download and open fine but since that initial time when it opened automatically after downloading I haven't been able to open it at all and keep getting a message saying that BB Desktop Software has stopped working.I've tried uninstalling and then reinstalling and it's not made any difference. I'm running Windows 7 on my PC.
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Oct 12, 2011
has someboddy the way to install the Desktop Software for PC working with win 7 64 bits release?
On my lenovo T420 the instalation failed.
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Jun 19, 2012
how to remedy - in desktop icon, unable to click through to read incoming emails, but it opens sent email?
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Aug 16, 2010
I duly upgraded to Blackberry Desktop Software 6 when notified by automatic update check. Unfortunately, I had to downgrade back to 5.0.1 as I could not complete Organizer synchronization - I kept getting an error message saying that an unknown error had occurred. There didn't seem to be any log files I could look at to see what might be causing the problem.
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Aug 10, 2010
A client of ours had upgraded his version of Desktop manager to 6 from 5.something.There is no more link for the Redirector under START - PROGRAMS - BLACKBERRY..The icon for the redirector still shows up in his start menu, however, it says that it's not started.Where can I find the software with the new desktop manager? I've tried reinstalling the desktop manager already but still cannot find it, nor were there any options during the installation to include it.
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Feb 2, 2010
I have been using my Blackberry Curve 8320 as an IP modem using the latest update of the Desktop Manager. I have t-Mobile. Yesterday while my laptop was connected thru the BB IP modem, the USB tether was disconnected. Now I cannot connect using the IP modem feature. I get error messages that say the remote server does not respond (original message), there is a hardware error (current message), plus my wireless carrier may have turned off the service and to check my profiles to make sure my radio is on. I contacted T-Mobile and they indicated the service had not been turned off. My profiles appear to be accurate and my radio is on. Does anyone have any ideas on how to get my IP modem working again?
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Feb 15, 2012
Downloaded the new desktop software ver 7. will not complete sync just states processing sync preview. Had to remove old version and add new ver 7 would not update automatically.
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Oct 25, 2012
I had to quit in the middle of a sync. Now the BDS terminates as soon as my devise is attached with a USB. I can't get far enough along in the process to restore from a backup.Do I have to wipe my phone completely? (battery in and out is ineffective)
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May 17, 2012
My Desktop Manager and Torch were working beautifully together until a week or two ago. Now it will connect and says it's synching, but nothing gets transfered. When I try to close out the Desktop Manager, it shows that it is disconnecting, then just hangs there, and I have to use CTRL ALT DEL to close the program. I NEED the data on my BB and I am worried that it hasn't updated or synched properly in over a week.
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Jul 11, 2010
I have been going through this forum for a while and have tried all of the fixes that I can find to no avail. I have a brand new Windows 7 64-bit machine, that never had the Desktop Manager installed. I have installed version 5.01 off of the web site. Windows is able to see the Blackberry in the Device Manager just fine and I can also see the internal storage available under My Computer and I can access all folders. The Virtual Ports (COM3 and COM4) are also available in Device Manager.
I went through and followed the clean uninstall and reinstall instructions and various other suggestions that I have already seen. For whatever reason, the Desktop Manager still won't see the BB. When going into Options in the Desktop Manager, it shows that USB is selected but still nothing under PIN.I am connected to the straight USB port on the back of the computer and have tried several there.
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Aug 21, 2010
I have been using DM 5.0.1 without any problem (Windows XP) for my Bold 9700. Upon receiving the notification of the availability of an update for the DM (DS version 6.0) I downloaded and installed it, apparently without any problem. However, the only thing I got upon clicking the new desktop icon for the DS was a black, empty windows, with no error messages at all. Uninstalling the 6.0 and reinstalling it was of no help. The RIM folder in the Program Files shows up a BB Desktop folder, with a lot of files, and clicking the desktop manager application file was of no help either, so I had to go back to version 5.0.1 to keep my BB sync. Anybody from RIM or the BB-community can suggest something to overcome this problem?
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Aug 18, 2010
I just downloaded the desktop software to my pc and tried to install it but to my various attempts it is not getting installed.
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Jun 23, 2010
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: blackberry media sync.exe
Problem Signature 02: 3.0.0.36
Problem Signature 03: 4b2ab1b7
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4a275af7
Problem Signature 07: 344b
Problem Signature 08: 15a
Problem Signature 09: System.UnauthorizedAccess
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
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Apr 30, 2010
I recently updated my Blackberry 9700 and ever since it's not as it used to be. I used to press the top left to lock button to password enable lock it. When I did this the screen would dim, but now when I press the shortcut key the screen goes black. Then if I press the shortcut key again it unlocks it straight away even though I have the password option on. Before, regardless of which ever key I pressed it would always ask for a password. Now, the only time it asks for the password is when I take it out of the holster. This is really annoying me.The standby button (top right) doesnt do anything anymore, pressing and holding * button doesnt work to password lock the phone either.
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Aug 29, 2010
Carrier: Verizon
Blackberry Curve 8330
Recently I upgraded my Desktop Manager to Version 6.0.0.40 and now I can't transfer media files to my Curve 8330.One thing I tried was to update my device OS to 4.5.0.175, this did not work.The DM shows that Media Options are not available,that I have to trun on mass storage mode from the device.Under the options menu on my 8330, I open Media Card and sure enough Media Card Support is On, Mass Storage Support is On, and Auto Enable Mass Storage Mode is On (I've tried when I switch to Prompt, but that did not work either).I've removed the media card, reinserted it, reformatted it, made sure it was recognized by my device (it is), so obviously the problem is with the Desktop Manager. With previous versions, I had no problems with Media Sync, only with the new DM version. The DM will recognize my device when plugged in via USB and I can sync my Organizer with no issues.What else can I try to get my DM - Media Sync to work with my 8330?
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Jun 25, 2010
I just bought a blackberry 9700 yesterday and i am having trouble with the device manager. After installation, i plug the blackberry using the usb into my laptop (windows 7) and it says Device Manager has stopped working and wants me to close the program. I have uninstalled it and re-downloaded it again and again but the same error keeps happening. I don't know what to do!
Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 5.0.1.18
Application Timestamp: 4a8f1751
Fault Module Name: DesktopMgr.exe
Fault Module Version: 5.0.1.18
Fault Module Timestamp: 4a8f1751
Exception Code: c0000005
Exception Offset: 000e6535
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 403f
Additional Information 2: 403f35dd908937b530ffdc22ba261dd5
Additional Information 3: 9f45
Additional Information 4: 9f455bf85c8eaf21790c645909366eab
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Feb 24, 2012
When trying to sync I get a windows error that says BBerry Desktop Software has stopped working.I have uninstalled and installed twice and doesnt clear the problem.Windows does not provide further detail on the issue with the error, it just closes the desktop manager.For other models of BBerry I ready it could be a conflict with the SD media card, but I tried disabling it and I still get the same error.I didnt do any major installs to my laptop, It just suddenly started giving me this error. Although I know 2 days ago Windows 7 did an automated update of installs on the laptop.
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Sep 22, 2011
I recently readded the newest version of Desktop Manager and am using the Blackberry Curve 3G. I have Windows Vista operating system and every time I try to use Intellisync to sync my Yahoo Address book with the device the program stops working. What am I doing wrong? I've tried to uninstall Desktop Manager and reinstall and it keeps happening.
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Jul 1, 2011
I have downloaded the BB Desktop Manager.I plug in my Bold but the Desktop Manager does not "see" that there is a device plugged in.I've checked the cord, the USB ports. All are in working order.So I am unable to do synch my Outlook.
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Nov 9, 2011
I started see on my device a a white screen and app error 507. My The desktop pc will not recognize the phone.
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Oct 5, 2012
I have a Blackberry Bold 9900, which I sync via version 7.1 of the Blackberry Desktop Software to my desktop PC, which is running Outlook 2010 with Microsoft Exchange 2007. The one area that does not sync is the calendar. Changes in my desktop sync to the Blackberry, but changes in the Blackberry will not sync to the desktop. I have checked the settings umpteen times and had others check them. i have removed all Cical entries on the Blackberry. I have completely re-set the Blackberry and settings.
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Aug 3, 2010
Hopefully someone can help I'm trying to add apps with DM. When I click the App button I get a popup screen that says I need the latest version of DM and click to update. The link takes me to the BB site for software, but it directs me to the same version of DM I already have. I've even uninstalled and installed again hoping that would help.I read in the BB troubleshooting forum that the most current is 1.0.3 build 23, but the one I'm using is build 19. Which is also the one that is linked to on the site I'm just lost how do I get to build 23?I also posted this in the Mac section a couple days ago, but no response.
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Aug 11, 2010
Software Name: BlackBerry Desktop Software v6.0
File Name: 600_b042_multilanguage.exe
Download Size: 100.004 MB
Published Date: 08/10/2010
Available for download from
BlackBerry - BlackBerry Desktop Software
Comment: This version has a cleaner look and is easier to navigate then prior versions
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Jun 6, 2010
After doing some backups and so, yesterday I started the sofware, conected the 9700 but the situation is different. Desktop appears gray, it recognizes my phone PIN and model, but it doesnt works. It appears freeze. Also the phone icons appears freezed. Shows the PC and the phone, but none moves. I tried with other PC, but the situations remains similar. What is happening?
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May 25, 2010
So, I just upgraded to a new Bold 9700 w/ Desktop Mgr 5.0.1.
I understand the complications some experience with this, and have diagnosed nearly everything (firewalls, virus protection, USB connection works, full/clean uninstall of old DTM, etc, etc.).
The unit is recognized by my PC and DTM. I can successfully search and download software updates, but I continue to get this error about "Your computer must be connected to the internet to perform this operation." It's maddening!
I use a stand alone PC running XP and using Outlook 2003. I'm not on any network. Don't use BES. I transferred all data from an old 8130 to this with no problem, I just can't get the initial sync to happen.
The only remaining solutions I've read about (although don't really understand) are:
1. ensuring COMM ports 80 and/or 443 are open to the device. How exactly do I do this? Really, I have no clue what that means.
2. Finding an old version of Destop Manager (4.2 and earlier). Got a URL handy?
3. changing my bberry router configuration. This sounds drastic, but at least it's a workaround.
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Jun 28, 2012
what can you do if your blackberry does not connect to desktop software?
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Aug 13, 2012
I am in Toronto and today BB desktop software was removed from my laptop. When I tried to download it, I got this error message: Downloads of this software are not yet available in your country due to regulatory reasons. check back for future availability.
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Aug 5, 2011
I'm trying to update my phone on Blackberry Desktop software. When I connect it recognizes my phone's PIN but then asks me for a password. When I enter the password I use to unlock my phone it doesn't recognize it. Plus the track pad seems to be locking on vertical scroll on a number of applications.
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Nov 5, 2010
I upgraded my Bold 9700 and when I try to sync I get:Intellisync cannot log onto exchange server. Please check server access or provide a valid password?I tried to uninstall the new desktop 6.0 and it says there is some kind of error so it will not uninstall.I reinstalled over the 6.0 and that didn't[t work either?
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Mar 9, 2012
I have a BB Bold 9000, and I can't seem to connect to BB Device Manager. It's recognized on my computer as mass storage mode, but it won't connect to Device Manager, and just says Connect your Blackberry device.
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