BB Bold :: Can't Use 9900 Anymore
May 4, 2012
Details :
Carrier : Zain Kuwait
Device : Bold 9900 " White ", V: 7.1
I had my Bold 9900 2 days ago , everything was okay and working fine. I heard from a friend that there's an OS update you can get online you better go and download it, after installing the upgrade an error appeared while installing the update. Then I noticed that my phone is turning off " restarting " every like 3-5 mins . So I searched online for a solution and I tried the following options :
1. Using the loader application but it didn't work.
2. Resetting to Factory Settings but it didn't work, and the device now can not be seen by Black Berry Desktop.
After that I can't use my 3G services and still the problem the same of restarting by itself. Even I tried to downgrade the version of OS but I couldn't because now my PC can not connect to my Device.
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May 20, 2012
my phone did not pick up a charge and kept showing the lightning bolt then no bolt and repeating over and over every ten minutes not my phone has died and i can no longer use it because it wont charge. i have to spend 30 minutes finding a position for the phone to actually charge and now i cant use it.
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Jun 16, 2012
My bold 9900 doesnt play music through the headphones anymore, it just blasts it out. i have tried rebooting it and tried several pairs of headphones. when i plug them in, the icon flashes between the headset icon and the normal icon. i have also tried putting them in slowly and holding them in, but none of these work. I have only recently bought it and it has never been dropped or damaged.
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Nov 7, 2012
My Blackberry Bold 9900 is not turning on.Details: A battery pull has not fixed my problem.I tried using another 9900 battery, however it did not work.My battery does not work on other 9900 devices.There are no signs of moisture, nor has there been contact with water.The LED light doesn't show, nor does anything on the screen.
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Apr 22, 2010
I have had my phone for over a year with the OEM holster and it would put my phone to sleep, however for the last 2 days when i put the phone in, nothing happens...am i missing a setting or is this probably a hardware issue and i am then SOL
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May 7, 2012
After I bought my bold 5, the screen became faulty some time after and I had to change the screen, 3 days after that, my phone turned off while plugged to my PC and up till now wouldn't on, I've tried plugging to my PC but that wouldn't work also, I also tried a hard reset but the red light wouldn't even on.
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Oct 10, 2011
I tried using a car charger and before that my Blackberry was charging perfectly but then I used the car charger and when I got inside to charge my phone it wouldn't they like bolt looking thing that shows your blackberry is charger wouldn't show up and the red light doesn't show up either. I took it into my service provider but they thought it was just the battery so I bought a new and I put it on the charger when I got home but still it wouldn't charge, so now I have two batteries that won't charge, right now I'm charging them by using my friends blackberry then putting the battery back in mine. Also when my charger won't connect to my phone I can't even charge it from my pc because it doesn't hook up.I really just want my bb to charge.
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Oct 11, 2011
I broke the 2 of 4 metal inside my BB 9900 sim card holder, so it does not read my SIM-card anymore .
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Oct 10, 2011
Since this afternoon I can't receive emails anymore although I'm able to send emails .Don't know if that matters but I have a swiss carrier.
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Apr 25, 2010
I recently came from an 8900 to a bold 9700. I used the screenshot tool a lot. So I downloaded it to this phone and now it won't work. It just takes a shot of a white screen. Should I update the OS and try again? I'm currently running .330 which is the default for all tmo bolds. This is the only solution I can think of. If anybody knows something I don't about this please speak up.
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Mar 12, 2010
so i've been reading the forums and googling and whatnot, and i found out that my blackberry should support: .avi, .mp4, .mov, and .3gp video files. video files are currently .m4v because of itunes, but i renamed a test video to the 4 above (unless i'm supposed to fully convert them?!), and none of the videos worked. i've tried uploading with media manager, as well as simply dragging and dropping onto my memory card. before, i was able to drag and drop my files onto the memory card, and the videos would play perfectly (i never even had to change the extension!)(also related: i've never been able to play Internet videos!) note: i uploaded a video i took from my point-and-shoot camera (.avi), and there was only sound!
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Jul 19, 2011
My password doesn't work anymore : How can I change it without cancell all my datas? Since my computer assistant helped me to synchronise my BB's datas with my computer (in which he did not succeed), my password is not anymore crypted on my telephone, and it doesn't work anymore !!! So I can not use anymore my contact list or my calendar. How can I change my password or make in sort that it works again like before, BUT NOT cancelling all my datas on it?(which are not on my computer, neither on the SIM card. As you can imagine, it is very important for me...
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Apr 28, 2012
i was charging my phone when i received a message as i was answering it the screen started to go white and i didnt touch anything. after this my phone stopped working. i left it charging for a few minutes but the inside was heating up the battery was really hot, need to know what this is asap.
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Jul 5, 2012
My volume key down doesn't work anymore. In every occasion it doesn't work, while calling, listening music, or watching movies. If there is not, is there an alternative way to control the volume?
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Sep 29, 2011
My camera won´t zoom anymore. As in previous posts, I removed the battery for a few seconds and rebooted...(did the latest update as well).. still doesn´t work.....
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Jun 9, 2010
So, my phone has been dead for a few days now. I don't know exactly where to begin. I bought my phone online, but has a service warranty last September 10, 2011. It worked fine, just some few minor problems that didn't really bother me until some people noticed it, like the screen twitching as if the pictures are moving. Not as responsive when not in use, would take a couple of minutes before it would light up if I click the buttons. And phone call won't last more than 10 minutes.
Anyway, so two months ago, I had a problem, my phone just freezed and I kept doing a quick pull which everytime it loads and goes on but still keeps on freezing. Then, finally, an error appeared (JVM Error 102) when the BlackBerry Reboot won't completely load anymore (3/4) then if I click reset or do another quick pull, same thing happens. Got annoyed, so didn't really mind my phone for about three days, until finally I had it and just searched online and tried everything and finally got it to work using JL_Cmder! Which was a blessing then, because nothing got erased and was working fine, and the phone call would last more than 10 minutes, too.
But, now, sadly... I think my phone is now officially dead. After four months from having it, same thing happens, it would freeze and just turn off automatically and if I press the buttons it would not respond. The battery percentage was high, more than 50% and I am positive about that, so I was really weirded out when it would not respond when I click the buttons and it would stay black. So, I did a quick pull. It would work, but then same thing would happen, and I'll do another quick pull. Until, finally it went off...... then there another error occured (JVM Error 545), which by searching online, I thought I could fix it easily like JVM Error 102, but I couldn't or was lazy to do so because I had to wipe it off which I don't want to do, or I didn't research enough. So, again, I left it on for a day, to drain the battery I guess or whatever, because the white screen with the JVM Error 102 won't go anywhere and I don't want to remove my battery. So, after an overnight, the next day it just turned black. I could still turn it on, but it would have that sand timer thingy that inverts when it loads (no idea how to explain it), and then red light would turn on, and off then back again to the sand timer. It would restart itself like that even if I don't do anything. So, I removed the battery... then the next day.... it just died. I would charge it and if I hold the end button the red light would come on, and there it will be, even if I leave it for hours. Nothing will happen but that steady red LED light on
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Apr 28, 2010
I have an issue with my 9700: my device worked perfectly fine and for some reason, a couple of days ago, it stopped recognizing my MicroSD Card. I tried it on another Blackberry and it works perfectly fine. I also tried another card that works in other BBs but not in mine.
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Nov 22, 2010
My contacts don't appear anymore when I write an e-mail. I used to get them directly when I was typing the first letters of the required contact, but I don't know why it doesn't work anymore.I couldn't find any way to get back to the initial configuration on the options of e-mail topic. The only thing I could find is to attach a contact.
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Jul 7, 2011
Yesterday, my BB stopped working, so I took out my battery, in order to make it start again, which it didn't. The screen stays black and the red light keeps flashing, always 4 times, then a few seconds pass by and then it flashes once again 4 times and again and again...
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Dec 2, 2011
Some time ago I received a notification stating that I needed to verify my password to continue receive emails from my Hotmail account. The instruction stated that I needed to launch the Setup Wizard and click on the Email Accounts icon and then select the "Internet mail Account" icon to verify my password. I follow the instructions but, when I click on the "Internet mail Account" icon nothing happens and my only available option is "return to Setup".
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Jul 16, 2011
Since 2 days I cannot dial anymore directly from the front page of 9700, and I don't receive e.mails as well?
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Sep 14, 2011
I have 3 mail accounts connected to my bb. Originally all posted to one folder messages folder in the message 'center' where all the sms etc go into (middle of the screen icon at the top) i am not sure what has started to happen but suddenly i then had 2 messages folders and now i have 3. They all go to the same place and sometimes contain the same message which just appears in all 3.
I think this started when i started configuring the sync of the deletion of the folders "folder reconciliation". how i can delete these additional folders as they are just a nuicense they mean very little as mail is randomly flowing into them.
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May 26, 2010
i upgraded to .656 last week, but haven't been on mobile Internet since before that. my girlfriend's bb won't do the mobile site either, but she has an 8520 and hasn't updated any software.
she said she googled her issue and apparently bb updated something and Internet doesn't work for any bb user.
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Mar 7, 2012
I had recently downloaded and installed the new os 7.1.0.267 os from SK Telecom form the software download page of on blackberry site to my bold 9900. Upon doing that i was able to access the new mobile hot spot feature and even set it up for use after calling my service provider for the APN which is Lime Jamaica. I even tested it by using another phone which detected it. However sometime afterwards about 30 minutes to an hour later while listening to music my headset got pull out by mistake and upon putting it back in realized music wouldn't start playing back after pressing the side button. Unlocked the phone only to see the play icon highlighted in music player but nothing wouldn't register when clicked with trackpad or touch screen. plus got a message on the screen saying that device media player was busy, which continued for a while. Did a battery pull afterwards which fixed the problem. However a few hours later when i decided to show a friend the new feature and test it by connecting his phone, upon accessing the connections menu the mobile hot spot option was missing even in networks and connections. essentially it disappeared form the phone the only apps on the phone besides the default ones was wikitude and whatsapps. Even after a factory reset it didn't return. Did a clean wipe of the os and installed the os again upon which the hot spot option returned only to disappear again after about a few minutes at which time no extra apps was insatlled just the default ones. Have no idea whats causing this and whats worse the 7.1.0.267 download has been removed from the Sk Telecom link.
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Jan 22, 2012
i got a 9900, just got the BIS from Vodafone NZ, but here is the thing...i can send and receive txt and call, even use bb internet brower to surf internet but i can not use BIS, like facebook, twitter etc also push mail.checked with Voda NZ, they said my phone is regist under another provider therefore i can not use it in voda but it is new one, im the first owner.
PIN 29262C9B
vendor id: 603
platform 5.0.0.734
app ver: 7.0.0.585(2406)
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Jun 21, 2012
I dont seem to be able to DL OS 7.1 for my bold 9900, I am based in South Africa and use Vodacom as my SP.I tried to update my software over the air this week but it tells me my software is up to date, yet my phone tells me that my software is version 7.0 Bundle 2406.
Is 7.1 not available in SA or over the Vodacom network?
I really want to upgrade as some of the features on 7.1 are what I am looking for.
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Mar 29, 2012
I need advise my BB 9900 keeps restarting. It gives me the loading/starting up screen then the screen turns white and gives me a red light at the top then the whole process starts again.
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Jul 20, 2012
I bought 9900 7 months ago and phone has 3 years warranty. After ı used phone 4 months, One night, before sleeping, I plugged it to charger and went to sleep.Morning my mobile was dead. I took out the battery and the reput it. only red indicator was blinking.
- I tried to reinstall BBOS 7 but phone was not connecting to desktop software.
- I tried bbsak it also couldnt connect
- I tried to install OS with application ( after deleting vendor.xml file) loader, but when it comes to middle it gives " JVM couldnt be loaded "
Then I putted it into its box and went to warranty service. Warranty service took it for a week. Then they called me and said, You have your phone dropped and thats why your phones "mainboard" and "processor" has been damaged. So, it will cost 50 dollars for fix.I said, I didint drop the phone and there isnt anything visually damaged on the phone(It is same as new phone), On the other hand phone has warranty, so why should ı pay 50 dollars? because you have dropped your phone and it makes it out of warranty.
Then I gave 50 dollars and waited for a week. while waiting I realized something. what kind of "mainboard and processor cost 50 dollars? Isnt it very cheap? even impossible.
anyway they called me and said that " we couldnt repair your phone and your phone is dead Now, I really dont know what to do, and dont want to live it like that. Somehow I have to access to blackberry or RIM and explain my situation.
BUT HOW? I live in Georgia, I am Turkish and there is no official blackberry service in this country, So What can I do ?
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Oct 8, 2011
after updating my Bold 9900 tho Firmware 439 (I hope, it will work mith my BMW), I can´t power on the 9900 normally. It doesn´t react in any way, so I have to put out the battery and of course put it back . After that I can power on the device.
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Mar 31, 2012
My Blackberry Bold 9900 is running OS 7.0 and i've tried updating it through the blackberry site and the blackberry desktop manager and both say I'm running the most up-to-date version. Is there anything I can do to update to OS7.1?
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Nov 25, 2011
I've got a BB Bold 9900 through my work phone on AT&T and the phone was working just fine all night didn't have a problem with it, I plugged it into my charger went to bed now all of a sudden I can't get the phone to turn on and the red light keeps coming on and turning back off.
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