BB Bold :: 9930 Trackball Works Only Sometimes?
Oct 2, 2012
BlackBerry 9930
OS: 7.1 Bundle 1737
I am a technician configuring a BB for a customer. I just wiped the device and reloaded the OS, including the base software and a few specific programs I've installed on every other blackberry I've done as per company standard. I've tried multiple battery pulls and I've tried reloading the OS through the blackberry desktop software, and it hasn't fixed my issue:
The trackpad only works in specific menus, and it seems to half-work in others, requiring me to use the touchscreen to navigate. Specifically, it WILL work if the selection is currently in the app list, or if I am in the Options. It does NOT work to transition from the home screen to the app list, when viewing the user agreement after pushing programs through desktop manager, and it does not work at all when I am in the Setup. It doesn't appear to be a hardware issue, because the trackpad seems to specifically work in some areas and not work in others. When it works, it works 100%, and when it doesn't work it is useless.
Are there troubleshooting steps I should attempt, or is this an issue that would be better handled by the carrier? The phone technically "works" but I don't want to give a phone with limited functionality to this customer.
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Mar 8, 2010
lately my bold's trackball rolls down only when i press it a bit down, but i remember and realize from my friends bold that it could roll down also when u roll it dwn gently.when I roll my trackball down i feel it slides down without doing anything.
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Jul 9, 2012
I have a verizon bold 9930 that I received last week, no third party apps besides what was preloaded on the phone. Yesterday, I noticed that when I answer phone calls I cannot hear the other person unless I put the phone into speakerphone mode. Is this a hardware issue?
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Apr 4, 2012
Is there a app for serious radio that works with bold 9930?
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Jan 21, 2011
Whether Skype works in new BB Bold 9900 / 9930 ?
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Jun 16, 2010
I've looked around and haven't seen this specific problem. My T-mobile 8320's trackball has learned the new trick of only working when the phone is in bright light!The symptoms: If the keyboard light is on, the trackball doesn't work. If the keyboard light is off, the trackball works normally. The trackball light never goes off, but stays at least dim even when the screen is blanked and the keyboard light is off. In fact, it is on even when the phone is in the holster.The phone has never been abused, nor experienced water or anything.
I've done the battery pull to no avail, and played with the keyboard/trackball settings and the backlight settings with the same results.T-Mobile says to try a master reset. I'll do that after I figure out what data is on my phone that will need replacing.
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May 2, 2010
so here's my problem. i went over to a friends house today for a barbecue, and when i got there i sent a text so i know everything was working fine. a few hours later i get home and notice that the screen on my Curve is black, and i knew something was up because i know it was fully charged before i left the house earlier. hit the buttons and nothing. so i do a battery pull and it reboots fine, then the screen goes black after 30 seconds and then hit the buttons and nothing. when i hook a mini usb cable up to the port, the screen comes back on for the usual 30 seconds, then goes black like the other times. when i connected it via the cable and the screen lit up, i noticed that the trackball scrolls fine left and right, but pushing the trackball does nothing.the phone is about a year and a half old, through Verizon. i have no problem with getting a new phone, but i don't want to loose the 150 or so contacts i have on the phone. i don't have Google Sync installed on the phone, and i'm guessing that it's too late to back anything up now on my end. when i connect it to my PC, i can access the usually Media folders and Slacker, but nothing else. if i take it into a local VZW store, would they be able to back up my address book the exact way it is now, since the phone powers on and the USB port works fine?i'm going to remove the shell tonight and see if i notice anything.
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Jan 16, 2010
I upgraded my Verizon Curve 8330 to a Tour and now my trackball is acting up. I'm thinking of changing the trackballs since I never had a problem with the Curve. Are they all the same size or has anyone had problems trying this. I'm not worried about taking it apart or the warranty, but would like to see if this was successful for anyone else first.
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Nov 10, 2011
My trackball won't click. (It will move the cursor, it just won't select anything.) I've found the that "enter" key will work in instead of the trackball click in most cases, but there are a few where it doesn't. For instance, I can't select a text field within a web form.
Can you suggest a keyboard shortcut to replace the trackball click?
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Jul 7, 2011
Almost 3 yrs old. Suddenly the trackball will scroll up, left, right, but not down. So I can't scroll thru my email, contacts, or access any application on the 2nd row of the menu. Anybody have a fix for this
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Jun 28, 2011
Is there a way to scroll without using the trackball on my bold? I need to get pics off of device that are *.rem. change them to jpg works so far. I know I can email them to myself to get them, but the trackball quit scrolling upwards. I would like to get them off this phone so I can get a new one. This one has always had trackball issues but is getting worse.
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Jun 30, 2010
I've had the 9700 for several months without issue, when randomely, this morning the phone started typing by itself -'L' and 'H' like this...lhlhlhlhlhlhlhlhl- until a message pops up that says "field full". The phone won't respond to the back button and I can't turn it off using the power button - I have to manually pull the battery out to turn it off. When I put the battery back in, it goes to the home screen, but the trackball only works intermittently, and I can't open any of my mailboxes or make calls. Then, about 20 seconds after I put the battery back in, the lhlhlhlhhlhl thing starts again...I have no idea what is going on, but I use this phone for work, so I really need to figure it out...
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Jun 11, 2010
My 1.5years old blackberry bold 9000's trackball cannot be scrolled to the right anymore. Should I get it fixed by paying someone, or should I do it by myself? How to do it and what tools do I need to have/buy?How do I know whether I should replace my trackball?
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Nov 29, 2012
I've a Bold 9000 and the track ball will not scroll downward..
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Nov 1, 2012
I noticed my trackball was delaying by a couple seconds early this week. 4 days later the trackball does not work AT ALL. Is there any way of navigating the blackberry device without using the trackball. If not, what would you recommend me doing. I have backed up everything except my password keeper (which I don't think can be backed up).
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Aug 8, 2011
My trackball/mouse will not open any message in the BlackBerry mesenger. I can't read any old messages.
It works for email, text messages and recent updates BUT will not open any new or past message in the BBM.
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Apr 4, 2010
I have had my BB Bold 9700 for about six months and love it for the most part.Just recently, the trackpad stopped being responsive as far as being able to move the selector bracket (cursor?) around to select an icon for a program or even move the cursor within any program.At first, waiting a little bit would help.Then turning it off and on with the red key worked.When that stopped working, I did a battery pull and it worked a few times.Then when that stopped working, I did a battery pull and held the escape key (the arrow that does the uturn right?) which I understand from the threads that I have read is BB safe mode.This did not help.Now it is frozen and I cannot get it unfrozen.The last thing I did was load a game (Final Fantasy), but I have been playing that for over a week with no problem then, out of the blue, this problem started yesterday.
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Jun 8, 2010
I can't select things with my trackball. It started to stop working, so I ordered a new dome as well as a colored trackball as long as I was ordering things.Got parts today, replaced the trackball and the dome, and still no clicking. Could I have not put the dome in perfectly centered? Does that likely mean that the dome is not my problem?
I've gotten used to using the enter key for everything, but some things will not accept that. The option menus just go to the next line when you push enter instead of letting you change the option, the new Google Maps won't accept any input on the initial change permissions screen except a trackball click, so if there's anything else I could try, I'd really like to.
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Jan 31, 2010
Since I have had by Bold 9000, the trackball has always had problems with respect to movement but usually a little cleaning with a Q-tip and alcohol has done the trick. This time the problem is the ball doesnt seem to depress as much as it does or it doenst respond all the time. Have to use the enter button. When the trackball does respond it does double clicks. So If I open an email for example its already set up to reply. lol.
I read a trackball dome might fix things?
BTW my unit is still under warranty but I really dont want someone elses refurb if I can reliably fix it myself and know that the dome is the problem and nothing else ie the processor. Everything else appears OK.
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Jun 10, 2010
I am having problems with my blackberry 9000 trackball...no downward movement, only side to side and up. Phone is out of warranty and only 14 months old, not abused, dropped or mistreated.
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Sep 10, 2012
I have a blackberry bold 9000. And it's with a trackball. That trackball is sometimes not working to the left, right, up or down. How will i avoid this? And how will i repair it? Do i need to change the ball and buy a new one? OMG.
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Apr 4, 2010
This is my second thread..I want to ask..is it better to use trackball click or enter bottom to execute for longlife useable??Because I have several issues that always use trackball click to execute app will damage an internal component inside ..(Even I know it always gonna be change )
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Feb 7, 2010
I have a blackberry bold 9000 and i have got a problem with some of the buttons not working..
the green call button, the red end call button, trackball button and the (A) button all do not work.
i have read on here that i need to wipe and upgrade the software and i have done that and they still do not work. if any one has any suggestions that would be great.this is my first blackberry and i am considering going back to the iphone!
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Jun 25, 2010
A few weeks ago the click function of my trackball stopped working. I think it was because I had moisture and dirt on my hand when I picked it up to use it. I have been reluctant to take it apart since I don't have a backup BB and it is still 90% functional without this feature working. Today, I did 3 things. First, I took rubbing alcohol and a q-tip and soaked the trackball. Then I used a piece of a straw, threaded it down between the black piece around the trackball and the chrome bezel, gently pulled up on it and used as much compressed air as possible to blow out the area under the trackball. Then, while the battery was out I pushed on the trackball assembly from behind pretty hard. I repeated this procedure a few times, and it suddenly started working. It was intermittent at first, but is working normally now. For how long I don't know but thought I would share this for others that have the same issue.
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Feb 13, 2010
Well it seems like not much people encounter the clicking issue and discussed in this forum.Do you guys still able to hear the clicking sound of trackball? Do you guys force to replace the dome button?
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Dec 24, 2011
Just bought one 9900 BB,but the new optical trackback not always work,most of time it stopped working;sometime it returned to normal,but after a restart or sometime,it lost functionality;It was a nightmare to me to use 9900 for this defective.
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Apr 20, 2012
Ever since I first got the 9900 is had some weird issues. The trackpad would occassionally stop working and only the press button function would respond. I i navigate to the settings the trackpad option now reports trackball, but this is not always the case.Now I'm getting the trackpad failing more often than ever, and also the phone also goes into a very slow unresponsive mode, it now takes me a few hours of repeatedly pulling the battery until it boots back into a functioning phone. if the battery pull fails it can take between 2-10mins to boot. If its works then it take <2mins. But the success rate is not worse every time the phone fails.
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Feb 4, 2012
I've seen some fixes for this error on other OS versions, but none specifically for 7.0 on the Blackberry Bold 9930. I was trying to download My Verizon Mobile and got this error.
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Sep 13, 2012
My device keeps turning itself off and wont come back on, when I get the battery out and back in, the phone turns on and back off again. But when I connect it to my laptop via a USB cable the device does not turn off.
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Apr 8, 2010
I routinely back up my 9930 on my Mac, but tonight I kept receiving the error message,"BlackBerry desktop software failed to backup your BlackBerry device. The device was disconnected. Reconnect your device and try again." So I did . . . three times. Same message each time. I downloaded the BlackBerry Desktop Software for Mac again, even though it said I had the latest version already installed. I tried the backup once more; same error message. Has the software changed versions or updated? What should I do to correct this?
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Jan 24, 2012
I can't get my 9930 acces to the BIS, it doesn't get the Host Routing Table. I already contacted my carrier and their solutions don't work (like what the call the 'provisionning' etc) When I put my sim card in a friend's BackBerry it works very well (BBM, the browser.) but it doesn't with mine!
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