BB Bold :: 9900 - Cannot Get Desktop Software To Work
Oct 6, 2012
I have a 9900 Bold and I unable to get BB Desktop Software to work. Have tried uninstalling old version I had for my 9300 - but this is not happening either. A note comes up stating that my Mac, running 10.5.8 needs, to be ungraded yet I was able to make it all work the first time I synced the phone last weekend but not since I also have no service books - my provider has not sent them 4 times but none arriving. Means I can receive emails but with no send button, can not reply.
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Nov 7, 2012
My Blackberry Bold 9900 is not turning on.Details: A battery pull has not fixed my problem.I tried using another 9900 battery, however it did not work.My battery does not work on other 9900 devices.There are no signs of moisture, nor has there been contact with water.The LED light doesn't show, nor does anything on the screen.
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Jul 6, 2012
tried to sort out my bbid verification problem but its saying to reset my phone. so ill have to backup everything first. issue is the bb desktop software thing for my comp freezes on shutdown and rarely finds my phone on usb connection.
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Jan 8, 2012
I can't send pictures taken from my new BB Bold 9900 to my desktop, it kept saying "File Transfer Failed to find service." But I can send files, without any problems, from my desktop to my phone.
I am a new BlackBerry user so I don't know if I', doing something wrong.
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May 2, 2012
I have a BB9900 running device software 7.0. I also have BB Desktop Software 6.1.0.36 installed. I run Windows 7. I am trying to connect my computer to my BB using bluetooth so I can sync wirelessly. Bluetooth is enabled on my 9900 and my computer is a "paired device". However when I use the Desktop software and try to "add a bluetooth enable device" it can't find my phone.Also when I go through Devices and Printers on my computer I can see the phone (bluetooth is enabled on the computer) although there is a driver problem identified that windows can't fix.
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Feb 8, 2012
having issues with the drivers for my 9900 in windows they wont let me install and keeps cutting in and out wont sync with desktop manger
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Jan 1, 2012
I have a bold 9900, since the day I opened it and attached it to my computer.. it doesn't back up! I have a iMac with Snow Lepord. How do I get it to back up? It's on full warranty.
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Oct 11, 2011
I am trying to find out why the Desktop Software is recommending me to update my OS7 version, and also to downgrade my BBM software. Whenever I go to Device->Software Updates on the phone, it says my Blackberry is upto date (7.0 Bundle 1315). And I already installed the new BBM update a few weeks ago(version 6.0.0.129). Note my carrier is T-Mobile. Can anyone inform me why I get update recommendations on the Desktop program and not the phone?
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Sep 8, 2011
I can't get my device software to work with my desktop, my application shows that I am missing the operating software how do I repair this
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Jul 25, 2012
I had my email on my blackberry bold 9900 and 2 days ago my battery died on me so when i got home and plugged it in blackberry desktop came up saying i had an update so i updated it,and then everything on my phone was gone.. So i restored it back to its old self and now for some reason i dont have email account managment now and im not getting any emails on my phone.
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Aug 8, 2012
my bold 9900 screen will only work when on charge.when unplugged it freezes,goes dull and wont respond.if you plug it back in it still does not work. it wont turn off.if you leave it to go flat or remove battery then plug it in it turns on again!
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Nov 3, 2012
Bold 9900 had error message jvm 545 so I updated the os and now it turns on but the keyboard does not respond and the phone just shows the clock now.
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Jul 18, 2012
The charging contacts on my Bold 9900 do not work properly. I already had problems with the blackberry charging pod, but that seemed to be a mechanical problem with the pod. It is poorly designed and the contacts are simply not properly connected.Now I have a charging problem with my new BMW snap-in adapter. The Blackberry is not charged. The contacts of the adapter fit well (contacts of the device are connected to the contacts of the adapter) and they are clean, the adapter delivers the correct 5 volts, but nothing happens.
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Jun 19, 2012
I did update my Bold 9900 to OS 7.1. The blue led is always on even when Bluetooth is off. No more backlight on the keyboard. No more stereo and microphone on the headsetFor now is what I found and I am wondering if I will get more problems or not. how to re-install the OS?
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Nov 23, 2011
I bought a Bold 9900 just a month back. Realized that the vol. up key doesnt work although the volume down key works and currently has reached mute.
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Mar 28, 2012
Spanish Vodafone changed my BB 3 times, 2 9800 and now I have the 9900 but the follwing problem is not solved:When outside of Spain, BBM and emails should work with a WiFi connection, with data roaming disabled. It does not work on the above mentioned BB`s. Wifi itself works fine abroad and there are no problems in Spain. If I change the sim card into my Storm 2, all works fine abroad.
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May 10, 2012
Just switched from a bold 9700 to bold 9900. Our mobile signal is extremely limited since we're out in the country so wifi is essential here.On my 9700, wifi worked perfectly with all applications but that doesn't appear to be the case with the bold 9900. Several apps are extremely slow or don't work at all. I think the reason for this is the 9900 isn't using wifi for some apps. I believe some apps are using wifi such as the browser and facebook but app world, google maps, scoremobile, whatsapp and tunein radio to name a few don't appear to be using wifi at all.
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Feb 22, 2012
I have a Bold 9900. Suddenly, the touch functionality has gone from last evening.
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May 28, 2012
Decrease volume key does not work whether listening 2 music or being on a call. Only the increase and the mute buttons work.9900 Bold?
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Oct 9, 2011
I haven't had my 9900 that long but the app world doesn't work. And although my bbm worked yesterday afternoon, it is now not working again this morning.
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Apr 12, 2012
yesterday my phone switches off automatically at battery level 15, and today at battery level 25 the phone switches off again... Then at the moment I plug my charger cable into my phone (at battery level 15) it reboots and after the reboot the touchscreen no longer works. Then I upgraded Whatsapp and rebooted my phone again to see if it is fixed, but it still isn't the touchscreen simply doesn't work... It doesn't respond when I press on screen icon or scroll or whatever I do.
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Feb 2, 2012
I bought blackberry bold 9900 and when I put the memory it doesnt work ! And the phone says that no memory card I tried it in my old blackberry phone and it works !
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Sep 11, 2011
I have a problem with my two days old BBB 9900.I want to use the camera light, but it doesn't work.I tried all camera application light settings, but none was sucessful.Is there a setting option for the light outside of the camera settings?
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Jul 27, 2012
the pinch zoom on my phone doesnt seem to work. If i am browsing the web i cant pinch to zoom in i have to click the scroll button to zoom. Otherwise the touchscreenw works perfectly fine.. and its the same with pictures i cant zoom in my pinching on the picture but all this used to work ever since yesterday it doesnt.
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Nov 14, 2012
I bought a Bold 9900 recently. I am a vodafone greece consumer with a full 12 monts programme for my bb.when i got the bb the bbm and email didnt work. i was only able to make my profile for bbm and for the mail it doesnt have the option for a personal email account only the enterprise.I went to the vodafone store and i asked about the bbm internet service. They opened that for me and i have BIS too. i thought that would solve my problems but nothing. Still nothing works. I register the GPRS bla bla bla many times. I receive a msg that tells me that im registered to tte wifi network but nothing again. Ofcourse i made the batt trick many times.
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Dec 22, 2011
I'm a proud owner of a new Bold 9900 bought today. However, just now i was trying the Holster and it doesnt work. I believe the magnet is placed abit too low. As when I tried my phone placement outside the holster it seems to be able to auto lock if i placed it abit lower. Is there any way to get the holster replace?
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Aug 31, 2011
Brand new BB Bold 9900 (tmo), everything works fine except for WiFi. It DOES connect, tried on multiple WiFi networks both open and secured, but try to access something through the browser or facebook or whatever, it is unable to access anything, "Unable to connect to the internet, please try again later.If the problem persists please contact your service provider."Have reset phone, battery pulled it, gone through all the troubleshooting with Tmobile tech support.
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Sep 10, 2010
I have BB Bold 9700 with windows home 7 (64 bits) and office 2010 (32 bits), the DM 6 B47 dont work with them, when i configure the sincronization options the m.outlook does not appear.
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Jun 29, 2010
Well I have been trying to get this @*** thing working for the last @*## week. My Dell was fried by a power spike. The Blackberry was in my pocket well away from the power spike. My current configuration is:
Windows 7 Home Premium
Acer Aspire 7540
4 GB of Memory 64 Bit Operating System
Blackberry Storm 9530, Platform Version 4.2.0.179, Application Version 5.0.0.419
1. I have installed the latest version of the Desktop Software via downloiad.
2. I spent most of today with tech support from Telus.
3. Neither MSS or MTP will work. We have installed and reinstalled all of the software atleast 3 or 4 times.
4. The Windows troubleshooter knows there is a problem and fails. It says (really helpful). USB Mass Storage Device has a driver problem. It also tries to install the MTP driver and fails. What is strange is that there is some communication going on between the Blackberry and the PC.
5. I can not get anything off the Blackberry (photos etc.).
6. The Blackberry does not work with Outlook 2010.
How can RIM possibly stay competitve when they can not even support the two largest platorms out there (Windows 7 64 bit and Outlook 2010). This is a symptom of massive problems for the future of this company. I can not talk to RIM. They want me to talk to Telus. Telus says there is nothing they can do. I basically have a Blackberry that is little more than a simple phone. If the @#*# thing did not cost so much I would just pitch it and get an iPhone.
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Jan 19, 2010
Device info Storm 9530
Your carrier: Verizon
Model info and OS version (go to settings, options, about):v5.0.0.328
Add above to you profile if you dont wat to type it in all the time.
Apps and free space No Apps. mega free space .File free before and after a battery remove/replace. (settings, options, status): Did a battery pull fix your issue? no Apps installed and their version if possible. (settings, options, applications): n/a BT device model/version (you will have to look at the BT device): What's a BT device?
My storm connected GREAT to the desktop manager with my old work computer. synched all my contacts and appointments from Outlook which is all I wanted it to do. Work gets me a new computer. 64 bit, dual processor, a million gigs of RAM. I download and install newest Desktop Manager from Blackberry site. start it up. I get this little window: "Before you begin verify that your current Blackberry device is connected"
So I connect the Storm via a USB cable. As I wait, Windows 7 does it's thing, installs whatever it thinks it needs, and then asks what I want to do. Meanwhile Desktop Manager (DM) does not see the Storm.....
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