BB Storm 9500 :: Windows 7 - Desktop Manager Doesnt Work
Jan 19, 2010
Device info Storm 9530
Your carrier: Verizon
Model info and OS version (go to settings, options, about):v5.0.0.328
Add above to you profile if you dont wat to type it in all the time.
Apps and free space No Apps. mega free space .File free before and after a battery remove/replace. (settings, options, status): Did a battery pull fix your issue? no Apps installed and their version if possible. (settings, options, applications): n/a BT device model/version (you will have to look at the BT device): What's a BT device?
My storm connected GREAT to the desktop manager with my old work computer. synched all my contacts and appointments from Outlook which is all I wanted it to do. Work gets me a new computer. 64 bit, dual processor, a million gigs of RAM. I download and install newest Desktop Manager from Blackberry site. start it up. I get this little window: "Before you begin verify that your current Blackberry device is connected"
So I connect the Storm via a USB cable. As I wait, Windows 7 does it's thing, installs whatever it thinks it needs, and then asks what I want to do. Meanwhile Desktop Manager (DM) does not see the Storm.....
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Jan 13, 2010
I am needing to upgrade to the OS v.5 but my Storm is not connecting to Desktop Manager. I can see that it's connected to my laptop by checking under My Computer. I've repeatedly done a hard reset for my Storm and also uninstalled/reinstalled the Desktop software, restarted my laptop. I also disabled Norton and Windows Firewall. Neither worked. I also decided to do a "wipe handheld" which SORTA worked but doesn't work. Desktop Manager recognizes the Storm connection but still remains disconnected and the phone continues to flash the screen "Connecting to desktop" and goes away. The last time my Storm was able to connect to the Desktop software was in August of 2009 when I was able to backup my data. Now, not only can I upgrade my OS, I can't restore my data because for some reason the phone and Desktop manager will not maintain a connection. I'm beyond frustrated at this point.
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Jul 15, 2010
I have a Storm 2...My carrier is Verizon.I work on a PC..I put most of my calendar items first on the device.I would like to put calendar items on both device and outlook to have them sync.I have reconfigured synchronization on Desktop Manager a bunch of times.I am not able to migrate existing calendar items on my device to outlook on my desktop.I also have a problem with double items appearing on my device from time to time.
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Aug 14, 2010
I am no longer using my Storm (or any other BB) but I may go back to it or to a new BB later, so I don't want to delete DM but I would like to set it so that it does not start up when my computer boots. I was able to achieve this on another laptop with Vista, but i cannot find a way on XP.
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Jan 20, 2010
I have Blackberry Desktop Manager 4.7 installed and I can successfully connect the Blackberry Storm 9500. However, after I select Application Loader, I get the dialog message "Search for available device software" and then it just hangs. I've tried uninstalling and reinstalling and does not work. I want to install a J2ME application on the Blackberry.
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Feb 16, 2010
I downloaded crack utility and desktop manager 4.6 , 4.7, etc. nothing works. My computer will not recognize my phone and it seams I have tried everything. My OS is 4.7.0.148 and its unlocked and now with TMobile. Desktop manager wont recognizing phone.
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Mar 24, 2010
My BB Strom will not sychronize with the Desktop manager. Before I've a PC with Vista it works perfect. Now I Install Desktop manager version 5.0.1.28 on my new PC with windows 7 64-bit and it doesn't work. It looks like it synchronize but when you look in the Calander of both PC and BB nothing changend. I'll ask Vodafone in Holland for a solution. They say that it's a software problem what is not fixed for the moment. Wait for new software. I don't believe this. (Excuses for my bath English).
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Jun 29, 2010
Well I have been trying to get this @*** thing working for the last @*## week. My Dell was fried by a power spike. The Blackberry was in my pocket well away from the power spike. My current configuration is:
Windows 7 Home Premium
Acer Aspire 7540
4 GB of Memory 64 Bit Operating System
Blackberry Storm 9530, Platform Version 4.2.0.179, Application Version 5.0.0.419
1. I have installed the latest version of the Desktop Software via downloiad.
2. I spent most of today with tech support from Telus.
3. Neither MSS or MTP will work. We have installed and reinstalled all of the software atleast 3 or 4 times.
4. The Windows troubleshooter knows there is a problem and fails. It says (really helpful). USB Mass Storage Device has a driver problem. It also tries to install the MTP driver and fails. What is strange is that there is some communication going on between the Blackberry and the PC.
5. I can not get anything off the Blackberry (photos etc.).
6. The Blackberry does not work with Outlook 2010.
How can RIM possibly stay competitve when they can not even support the two largest platorms out there (Windows 7 64 bit and Outlook 2010). This is a symptom of massive problems for the future of this company. I can not talk to RIM. They want me to talk to Telus. Telus says there is nothing they can do. I basically have a Blackberry that is little more than a simple phone. If the @#*# thing did not cost so much I would just pitch it and get an iPhone.
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Apr 23, 2010
I am new to the forum and also to Windows XP Professional x64 edition. I have reinstalled my Desktop Manager (downloaded BlackBerry Desktop Software v5.0 and v5.0.1 from the Blackberry website) and everything appears to have worked correctly. However, when I run the program, it never initializes. Has anyone had any experience getting the software to run in this edition of Windows?
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Sep 7, 2010
I cannot find another thread with answers about what I am looking for so am making a new one. Please forgive me if I overlooked something.
Recently I upgraded my computer to Windows 7 from Vista.Now, the computer doesn't recognize my BB, and Desktop Mgr doesnt *find* the BB when plugged in. All worked perfectly before I upgraded the OS on my computer....now, nothing works. I tried reinstalling the software but that did not help.Please advise on what I should do or try.
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Feb 27, 2010
I have recently purchased a new laptop that uses the Windows 7 operating system. I downloaded Desktop Manager for this new PC and when I try to configure the synchronization with my Blackberry to Outlook 2007 I keep getting a runtime error.
I spoke with technical support at Verizon and they told me that I was not able to sync my Blackberry to Outlook because it is not yet compatible with Windows 7.
Can anyone verify if that is true and know if Blackberry will soon be able to use all sync options - email, contacts, etc. - with Windows 7? I know have to continue to sync with another PC.
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May 17, 2010
It seems like to load any app into my BB storm 2 device you need an active internet connection in your device.
I don't have internet surfing facility in my mobile.
The plan I am in with my carrier allows unlimited mails and chat.
Is there any way I could load apps through my PC into my device.
Most apps that I tried won't allow this, they need the app link to be clicked from the device rather than from a PC?
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May 26, 2010
When I start the Desktop Manager and connect my phone everything works fine. I then try to launch Media Manager and the Device connected (PIN) : Blackberry 9550 (310C647) goes grey and the software says " There is no device connected. Please connect your device in order to view its contents."
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Jun 15, 2010
Boss man has a Storm 2. Somehow his Task Manager application is gone. How do I re-install?
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Mar 18, 2011
As of 2 days ago my 9550 won't sync with Outlook (USB or Bluetooth). Has worked fine for 2+ years. I have made no changes or updated any software. After 10+ hours of tech support with RIM they tell me its a software glitch they are aware of and don't know when or if it will be resolved. Verizon is not aware of the issue...RIM has me waste 10+ hours of my time and their techs time...and they both have told me your out of luck.
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Aug 12, 2010
Amazing feature...now..not only can you backup your contacts as a BB file but you can save them on your PC as normal contacts which have full details (email, numbers, etc.)
You can download version 6 here >>> https://www.blackberry.com/Downloads...247A852FAD3647
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Mar 21, 2010
I have used smartphones since the Civil War, and usually when there is a desktop to sync to, there is a calendar on the desktop. The only icons on the BB desktop are Media, Application Loader, Backup and Restore, Device Switch Wizard, Synchronize and IP Modem. Seems sort of unnecessarily idiosyncratic, but what do I know? I can't find anything on the BB site, where they evidently think email is the most important issue. Probably for some.
Storm 2 9550
S/W Version 5.0.0.320
File Free: 120135020 Bytes
Apps: Google Maps, MyVerizon, Pandora, Poynt, Slacker Radio,
Washington Post, VCast Song ID, VCast Videos, Visual Voice Mail, Skype
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May 26, 2010
When I plug in my Storm to my computer with windows 7 it doesn't recognize it and then the phone reboots. Works fine on Windows XP, What can i do to get this to work, other than go to Verizon again and get a new one.
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Feb 7, 2010
I have Windows 7, 64-Bit and Storm 2.I can synchronize my HTC Handy with my PC via Windows Device Manager. But my computer dont recognise my Blackberry. Can somebody tell me, which Windows Services must be switched on? (As I disabled ones).
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Sep 2, 2012
I have a storm2 9550 model. Can I change a language to Russian through a desktop manager?
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Jul 31, 2010
I'm having problem with my storm phone ever since it was dropped in water. I left it to dry for a week. Since then I replaced my battery and the phone came on with the clock and then the screen showed up. and could not do anything. Then the screen went black. Now when I try to recharge it only a green light appears and nothing else. Did I kill my battery and is the phone no longer good or it's just my screen and i can replace it.
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Jul 15, 2010
After downloading BlackBerry App World to my Storm, I got a notice that the downlaod had been successful, but I cannot find App World on my phone. There's no desktop icon, nothing in Applications, nothing. What am I missing?
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Jan 30, 2010
I have a 9500. Just gave up a Treo 650. I found the palm funtion of viewing the contents of treo applications on the treo desktop (on my pc) very useful. Can I do the same with the BlackBerry desktop on my computer.
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Apr 9, 2010
Recently I changed jobs and as a result I used crackutil to remove my old companies (BES) IT policy from my BB.The new company activated via wireless activation (BES) and now I have 2 "desktop" contact lists. I am trying to sync with lotuc notes but cant as only the 2nd desktop list will sync. my original contacts are in the other desktop list and will not sync. I have tried going to contacts > options> typing rset and it deletes the lists but i cant get them to load from back up into one list.
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Aug 16, 2010
Your carrier: VIP Croatia
OS: WinXP SP3 x86
Office 2010 (Outlook 2010)
Did a battery pull fix your issue? No (if you think of disable USB power)
BT device model/version (you will have to look at the BT device):
Trying to start "Configure settings" and this all the time breaks.
Have reinstalled (install on clean PC also) this 6 version. reset intellisync dir...tc...all waht I found on this forum.
What to do? How to get basic enterpise option to synchro outlook contact ONLY!!!!!????
Please help this is imposible to be in such a brand with so much problems and no explanation at all.
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Mar 4, 2010
Does anyone have a fix to get windows 7 to show my Storm in mass storage mode? The transfer in Roxio media manager is slow as **** and since my new PC has windows 7 I have not been able to get it to show the device memory cards a drives that I can just copy and paste to.
It's time that BB and Verizon get their S*&T together and stop tossing out excuses for the reason as to why things don't work. Take the time you would to write the excuse and come up with a patch or fix to the problems.
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Jul 11, 2010
I have been going through this forum for a while and have tried all of the fixes that I can find to no avail. I have a brand new Windows 7 64-bit machine, that never had the Desktop Manager installed. I have installed version 5.01 off of the web site. Windows is able to see the Blackberry in the Device Manager just fine and I can also see the internal storage available under My Computer and I can access all folders. The Virtual Ports (COM3 and COM4) are also available in Device Manager.
I went through and followed the clean uninstall and reinstall instructions and various other suggestions that I have already seen. For whatever reason, the Desktop Manager still won't see the BB. When going into Options in the Desktop Manager, it shows that USB is selected but still nothing under PIN.I am connected to the straight USB port on the back of the computer and have tried several there.
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May 1, 2010
I went to the Verizon place a couple of days ago to see if they could get my phone to stop freezing and running slow. Well they accidentally deleted over half my pictures and my phone is the only place I have those pictures. Well luckily, I thought, I have a backup file and my pictures will be on there. But whenever I try to run it I get the error "data not recognized by desktop!" Some of these pictures are really really important to me and I want them back. Is there anything I can do to make the backup file work? Will it even contain the pictures? I have a blackberry storm and the verizon place said I have the most updated software.
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Mar 17, 2010
Hi, Im currently using a Storm 1 model 9500 provided my local network, Globe Telecom here in the Philippines. When I heard of the Storm 2, I was so excited but unfortunately been informed by Globe that they will not be promoting or marketing Storm 2. Not even the other network.
So, it left me with no choice but to looked for an unlocked Storm 2 (openline) in the open market. Today, I saw a local store selling a Storm 2 model 9550 with a Verizon marking. The staff told me that it was unlocked by the factory. However in my internet surfing, I was told that model 9520 are meant for Asia and Europe while 9550 is for North America and USA.
One website said that if you use a 9520 in the USA, only GPRS would work and not the 3G because USA network is different. So, my concern now is if vice versa, I bought the unlocked 9550 and use it in the Philippines, does this mean the 9550 will not work on our 3G here being different to US system?
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Dec 24, 2010
Does Real player work on BB Storm 9500?
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