BB Storm 9500 :: Media Manager - Device Connected
May 26, 2010
When I start the Desktop Manager and connect my phone everything works fine. I then try to launch Media Manager and the Device connected (PIN) : Blackberry 9550 (310C647) goes grey and the software says " There is no device connected. Please connect your device in order to view its contents."
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May 17, 2010
It seems like to load any app into my BB storm 2 device you need an active internet connection in your device.
I don't have internet surfing facility in my mobile.
The plan I am in with my carrier allows unlimited mails and chat.
Is there any way I could load apps through my PC into my device.
Most apps that I tried won't allow this, they need the app link to be clicked from the device rather than from a PC?
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Jan 13, 2010
I am needing to upgrade to the OS v.5 but my Storm is not connecting to Desktop Manager. I can see that it's connected to my laptop by checking under My Computer. I've repeatedly done a hard reset for my Storm and also uninstalled/reinstalled the Desktop software, restarted my laptop. I also disabled Norton and Windows Firewall. Neither worked. I also decided to do a "wipe handheld" which SORTA worked but doesn't work. Desktop Manager recognizes the Storm connection but still remains disconnected and the phone continues to flash the screen "Connecting to desktop" and goes away. The last time my Storm was able to connect to the Desktop software was in August of 2009 when I was able to backup my data. Now, not only can I upgrade my OS, I can't restore my data because for some reason the phone and Desktop manager will not maintain a connection. I'm beyond frustrated at this point.
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Jul 20, 2011
When I connect my Droid 3 to my computer via usb it automatically opens a tab in my internet browser to Verizon's V Cast Media Manager. How do I turn this off?
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Jul 15, 2010
I have a Storm 2...My carrier is Verizon.I work on a PC..I put most of my calendar items first on the device.I would like to put calendar items on both device and outlook to have them sync.I have reconfigured synchronization on Desktop Manager a bunch of times.I am not able to migrate existing calendar items on my device to outlook on my desktop.I also have a problem with double items appearing on my device from time to time.
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Aug 14, 2010
I am no longer using my Storm (or any other BB) but I may go back to it or to a new BB later, so I don't want to delete DM but I would like to set it so that it does not start up when my computer boots. I was able to achieve this on another laptop with Vista, but i cannot find a way on XP.
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Jan 20, 2010
I have Blackberry Desktop Manager 4.7 installed and I can successfully connect the Blackberry Storm 9500. However, after I select Application Loader, I get the dialog message "Search for available device software" and then it just hangs. I've tried uninstalling and reinstalling and does not work. I want to install a J2ME application on the Blackberry.
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Mar 18, 2011
As of 2 days ago my 9550 won't sync with Outlook (USB or Bluetooth). Has worked fine for 2+ years. I have made no changes or updated any software. After 10+ hours of tech support with RIM they tell me its a software glitch they are aware of and don't know when or if it will be resolved. Verizon is not aware of the issue...RIM has me waste 10+ hours of my time and their techs time...and they both have told me your out of luck.
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Jun 15, 2010
Boss man has a Storm 2. Somehow his Task Manager application is gone. How do I re-install?
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Jan 19, 2010
Device info Storm 9530
Your carrier: Verizon
Model info and OS version (go to settings, options, about):v5.0.0.328
Add above to you profile if you dont wat to type it in all the time.
Apps and free space No Apps. mega free space .File free before and after a battery remove/replace. (settings, options, status): Did a battery pull fix your issue? no Apps installed and their version if possible. (settings, options, applications): n/a BT device model/version (you will have to look at the BT device): What's a BT device?
My storm connected GREAT to the desktop manager with my old work computer. synched all my contacts and appointments from Outlook which is all I wanted it to do. Work gets me a new computer. 64 bit, dual processor, a million gigs of RAM. I download and install newest Desktop Manager from Blackberry site. start it up. I get this little window: "Before you begin verify that your current Blackberry device is connected"
So I connect the Storm via a USB cable. As I wait, Windows 7 does it's thing, installs whatever it thinks it needs, and then asks what I want to do. Meanwhile Desktop Manager (DM) does not see the Storm.....
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Feb 16, 2010
I downloaded crack utility and desktop manager 4.6 , 4.7, etc. nothing works. My computer will not recognize my phone and it seams I have tried everything. My OS is 4.7.0.148 and its unlocked and now with TMobile. Desktop manager wont recognizing phone.
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Mar 11, 2010
I'm looking to remove voice dialing from my storm but can't find a device software download that works. When I tried to get it from verizon's site it would not let me download the mr3 update to my computer.
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Jun 3, 2010
My BB does have a auto lock that occurs every 10min through our BES.however when i am listen to podcast and the auto lock occurs...it then stops my audio and i have to go back in and scrub to where i was and thoughts on over-riding it?
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Jan 20, 2011
OI purchased my storm 9500 version 4.7.0.167 about a year ago. Platform 4.0.0.205. The videos played back really well until I received a video from my friends LG handset via bluetooth. I don't know if that was the actual cause but that is when the problem started. Everytime I make a video it will either refuse to play with a message saying "error occured while playing media" or the video will play without sound then the sound will follow. Playback of the videos is shaky and unstable. Only mms videos play well but even they are starting to act up. What could b the problem. I have tried rebooting 2 no avail.
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Mar 20, 2010
Storm 9550 (2)
5.0 version of OS
14.5gig free on card
Unlocked, purchased from NewEgg
Formally a Verizon Phone
I am stationed in Afghanistan and purchased this unlocked version. I am using a Local carrier (Roshan). Everything works great once I sorted a couple of minor issues except I cannot get the wifi to come up. I can connect to wireless routers and says "connected". But the wifi is still grayed out and I am unable to use it (wifi) for anything or register the phone. I would like to be in a situation where the wifi will work independent of the sim card installed.
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Jan 13, 2010
I have noticed this problem for awhile now. I did a search on the forum and noticed that others are having the problem but I don't see a solution. When I set the volume on the track I am playing either to a low setting or a high setting it always resets itself to what sounds like about 65-75% of the max volume.For example, if I set the volume at max with audio boost, it will lower the volume. If I have the volume set to 30%, it will increase to the "standard" setting.This only seems to affect the headphones (aux jack), I tried it with the external speaker and it stays the same. I have tried it with audio boost on and off, and have enabled and disabled enhanced audio.This is a terrible problem, it renders the media player almost a hazard, especially if you are riding a bike or driving a car and have to play with the volume between every song.
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Jan 8, 2010
Whenever I connect my Storm to my laptop to transfer videos on to the media card in my Storm, when I disconnect it, and go to media:video, every video that I have ever had on my phone is listed. A battery pull refreshes the list, and it then only shows the videos that are actually currently on the card. Is there any way I can refresh the list without rebooting?
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Feb 12, 2010
I have noticed this problem for awhile now. I did a search on the forum and noticed that others are having the problem but I don't see a solution. When I set the volume on the track I am playing either to a low setting or a high setting it always resets itself to what sounds like about 65-75% of the max volume.For example, if I set the volume at max with audio boost, it will lower the volume. If I have the volume set to 30%, it will increase to the "standard" setting.This only seems to affect the headphones (aux jack), I tried it with the external speaker and it stays the same. I have tried it with audio boost on and off, and have enabled and disabled enhanced audio.This is a terrible problem, it renders the media player almost a hazard, especially if you are riding a bike or driving a car and have to play with the volume between every song.
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May 17, 2010
It seems like to load any app into my BB storm 2 device you need an active internet connection in your device. I don't have internet surfing facility in my mobile. The plan I am in with my carrier allows unlimited mails and chat. Is there any way I could load apps through my PC into my device. Most apps that I tried won't allow this, they need the app link to be clicked from the device rather than from a PC?
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Jul 15, 2010
i'm having problems updating my device i've tried using the desktop mangager way but half way through it pops up with an error message saying ' an error has occured while downloading software for your device, please verify your internet connection or try again later, if this problem persisits' i've tried about 10 times now over a three day period and the same things happens everytime.
i'm currently runnung with 4.7.0.1818 but can update to the 5.0 version. i've also tried updating wirelessly but when i check for updates it pops up and says 'unable to send request for available updates'.
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Aug 17, 2010
I'm in a catch 22 situation here. My storm will not allow me to set up emails via the setup menu as it is saying my device not registered. It then gives me the options to go thro in order to register.easy so far.I follow the instructions and go to the host routing table, and click on the register option..also easy so far.By the time I've come out of the menu, I have received a message from blackberry saying my blackberry has been registered to a wireless network. Excellent.When I got back to the setup email options, it is telling me that my device is not registered.
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Aug 1, 2010
Purchased the new Bold 9650 from Verizon the other day and am having trouble with the device switch wizard when I try to switch from my Storm to the Bold. When I get to the Device Selection Screen at the bottom it says "The device does not have enough space for your selections. Select fewer applications." The only things selected are default things. I've tried deselecting everything possible and I still get this message.
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Aug 5, 2010
I bought a Verizon Blackberry storm 9530, but without the sim card. I was wondering if anyone can help me unlock this phone so i can used it with my t-mobile. I own a t-mobile phone that has a sim card.
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Jul 10, 2010
I keep getting a message "service not enabled for this device" when I try to log in to my IMs. I have the data plan on my phone and when i went to talk to my service provider they said everything was connected on there side.
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Jul 31, 2012
l get this info when l try to access my media folder...."Device Memory notaccessible due to detected errors. Do you wish to repair Device Memory now?".
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Apr 10, 2010
About a 2 months ago when I would connect my blackberry storm (the first Storm) to my computer via the USB cord that came with the phone, I was able to transfer music from my computer (itunes) to the blackberry through Blackberry Media Sync with no problems (open Blackberry Media Sync, connect blackberry to computer via USB, and Media Sync screen would change so that I could sync music to the blackberry storm). I didn't even have trouble installing Blackberry Media Sync back in December 2009
But now after I connect my Blackberry Storm to my computer, the Blackberry Media Sync screen does not change and continues to display "Please connect a Blackberry Device". I have tried these tips that I found online:
1.) restarting my computer (windows vista) several times
2.) updating/reinstalling Blackberry Media Sync and then restarting my computer
3.) reconnecting blackberry to computer, then opening Media Sync
4.) opening Media Sync first and then connecting blackberry to computer.
5.) installing BlackBerry USB and Modem Drivers (even though I can't find the USB driver for it under Universal Serial Bus Controller when I check in the Device Manager when you go to Control Panel - System and Maintenance - Device Manager, but I did find RIM Virtual Series Port v2 COM4 & COM5 when you check "devices by connection" under View in Device Manager) Or are RIM Virtual Series Port v2 COM4 & COM5 the drivers I'm looking for ?
6.) Going to Options (on blackberry) - Memory and making sure Media Card Support, Media Transfer Protocol (MTO) and Mass Storage Mode Support are set to "On", Encryption Mode is set to "None", and Auto Enable Mass Storage Mode When Connected it set to "Prompt" though I have tried "Yes" as well. It says I have 785MB of free Device Memory space out of 879MB of total Device Memory and 7.1GB of free Media Card space out of a total of 7.3GB of Media Card space.
None of the above tips and troubleshooting advice has worked. I have also checked the Blackberry Technical Solution Center but I haven't found anything from there that has helped either. I have found online forums/discussions including issues of people having "blackberry media sync cannot connect to the device" pop-up, but I haven't had this pop-up. The Media Sync screen just stays the same as if I never connected the blackberry storm to my computer in the first place even though my blackberry storm is charging via the computer.
Is there something I'm missing or haven't done yet? What should I do?
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Aug 23, 2010
2 days back I purchased storm 2 9520.When ever I try to connect my device to internet with wifi it is showing unable to get IP address.I am unable to understand what to do with my device.Please help as I am new bee to blackberry family.And more over this is my first expensive devise.
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Feb 1, 2010
can anyone help me pls!i am trying to update my storm 1 from 4.7.0.181 to 5...425,but i can`t!it says that "no software update is required for your device"!
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Jan 19, 2010
So I purchased a 1.5TB drive and set out to rip all my CD that I have been collecting since the 80's. I decided to put some of these CD's on my Storm. I opened the handy dandy DM and clicked on the media sync, but I would be damned if I could not figure any way to import specific albums. I can sync all (I have way too much to do that) or recently changed. But how the hizzy do I import only specific albums? Do I simply open the music sync folder on the memory card on my computer desktop and drag them over? If this is the case, why is the BB music sync program so lame?
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Jan 16, 2010
When I plug into my laptop it doesn't find the device memory in windows. Also, when I plug into media sync it doesn't find my blackberry. Desktop manager always find my blackberry and window always finds my media card. Does anyone know what to do about this?
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Jan 3, 2010
Just a few hours ago I picked up my phone and realized the time was behind by 21 minutes..I have been trying to go in and manually change the time but I guess you aren't allowed. I tried changing time zones and going back, rebooting and searching can't seem to find a solution. When I go into options, date/time..under device time the time is wrong but the actual network time displays as the right time.
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