BB Bold 9700 :: Lock Button Not Working / Installed New OS Software V.5.0.0.593
May 12, 2010
Today I was trying to lock my phone having installed the new OS (5.0.0.593) and when I press my functioning lock button (i.e. not physically broken) it puts the phone in standby, not locking it. I have a password and if I lock my phone that screen usually comes up. Whats the point if it doesn't lock? I've pressed the standby key and that doesn't lock it either. In a moment of desperation i assigned the left convenience key as a lock button, but I would love to have it at the top as normal.
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Jun 29, 2010
I have a BB Bold 9700 and after I did a software upgrade ( to v5.0.0.743) my lock feature will not work. Previously, If i were to click the lock button at the top left, the phone would lock and would display my user information which I created. The top right button (mute key) would thus put the phone into standby mode. Now, when I click the top left (lock) button, the phone goes into standby, and when I click the top right (mute) button, nothing happens. I loved having my user information displayed when the phone was not in use. Does anyone know why this is happening and how I can get around it? I tried turning on the password (which I do not like using) and turning it off again as well as doing a battery pull.
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Aug 2, 2010
When I press the LOCK button on the top left of the phone, the phone locks (as expected). When I press the button again to unlock, nothing happens it's as if the button is not working. When I press the green 'Make Call' button I get the following message: 'Keypad is locked. Press the Lock button to unlock'. When I press the lock button (top left), nothing happens. The only way out of this is to take the battery out and re-boot.
This is getting quite annoying, as I now do not want to lock the phone.
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Jul 2, 2010
I have a blackberry bold 97000 v 5.0.0.714(platform)5.1.0.146.Since the past 2 days my top left phone lock button is not working.when i googled it some said that you need to revert back to your old os to make it work.Is this a confirned bug in the new os?
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Apr 10, 2012
i have a BB Bold 9700 V5.0.0.593 (Platform 5.1.0.147) my LOCK and MUTE button is not working.
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Apr 13, 2010
Whenever I tap the lock button located at the top of the handset, it seems to only invoke the lock mechanism to stop error entries or calls when in your pocket, it's not locking handset to a point where you require password? I know I can lock it via the bb key but that's tidious. Anyone else experiencing this or annoyed with it?
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Apr 19, 2012
I have a Blackberry Bold 9700 which was replaced under warranty in January this year. T mobile told me that they could not repair the old one and therefore it was replaced with a new one - the keyboard and lock button has now stopped working on this some of the time meaning it can't be used as I cannot unlock it. Despite the fact that it was only brand new in January as the contract is over 2 years now they say there is no warranty on it but speak to Blackberry can't find any other way of doing this?
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May 11, 2010
I want to be able to only lock my blackberry by pressing the top left lock button and not unlock it when i press it again. This is extremely annoying. Can anyone help me?
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Jun 21, 2010
I did an upgrade to v5.0.0.680 on my Blackberry 9700 and after that my Standby - Mute button not working also the Email Setup is missing an option to add a personal account it only giving me option to add "Blackberry Enterprise Server."
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Aug 31, 2010
Just started happening. Did two battery pulls and nothing changed. I'm running .862 and never had this problem before.
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Jan 4, 2010
The top left lock button, unlocks in my pocket, what's the point in that?Is there any way it can be turned off, remapped, or at the very least have a warning that the phone is locked when pressed instead of completely unlocking the phone, like it does with the keypad?
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Feb 11, 2010
I can't stand how the bold 9700 has a screen lock button on top of it- on my old curve i set the side convenience button as the screen lock and to unlock the screen i had to hit two keys (since i didn't set a PW)... now all i have to do his hit the top button-- i've pocket dialed a bunch of people now just by accidentally pressing this button- is there any way to disable this top screen lock button?
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Jan 12, 2010
So all of a sudden I find myself having to push pretty hard to lock the phone. Not sure if It was dropped and something happened but I remember being able to tap the top of the phone with ease, just like the mute button on the right side, now there is a very noticeable difference.Anybody having this issue? I hate to sound like that guy who is super anal about his phone, I swear I'm not that guy, but this is just bothering me.
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Jan 7, 2010
9700 phone on Orange UK, version 5.0.0.351, platform 5.1.0.98 how do I disable the little mute/lock button on the top of the phone? It works beautifully but means that when the phone is in my jeans pocket it unlocks itself and I've made several random calls. any ideas how to switch it off?
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Sep 12, 2010
On my 8350i I can quickly lock my device by holding down the A button. How do I do this on my bold BTW I'm on 9700/5.0.0.714
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Apr 27, 2010
Ok so i updated my OS to the newest one and now the lock and standby buttons have changed the lock still works but the standby does not turn on? how do i now put it in standby ? as the button does not do anything?
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Aug 21, 2010
Can ANYONE please tell me the two or three OS releases for the 9700, that enabled the top left button to lock the phone.
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Feb 24, 2011
I just got my Blackberry Bold 9780 last night and the 'lock/unlock' button on the top left doesn't work at all. It feels somewhat sticky - the mute key on the right side makes a clicky sound when pressed down whereas the lock button just presses in without making any contact. I understand that you can set a password but that is rather inconvenient as you have to wait 1 minute for it to lock and every time I want to use the phone I have to type in a code. I can lock the phone by holding down A/* but then there is no way of unlocking it again. the phone came with the holster because that seems to unlock it for me - but this is obviously less than ideal.What can I do? Is there a shortcut to unlocking like on the Curve 8520 (a/* and the call button)?
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Jul 31, 2012
I have been using bold2-9700 for the past 2 years and till today I havent faced any problem with it but recently, like 3 months back I bought a new bold 4-9900. It was working fine but by the second month it started giving me hangs and it got a bit slow, I know that was expected so I dint really care much but from the past 2-3 days I have been facing a new problem; my bold 4-9900 lock button is not working at all, I have even checked the settings but I could not find any thing related to it, I am really tensed as it has just been 3 months and it has given me problems.
The second problem I have facing is my scroll is not working properly as well, If I am on the menu then I am not able to scroll up or down unless and until I touch the screen. I went and checked the settings as well but no luck, but I did notice that when ever I open something on the right corner EN box appears and I think that is the thing which is not allowing the scroll to move. Please help me out as I dont want to give it for repair.
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Apr 10, 2010
On my BB, when I press the lock button on the top left, the screen goes black and it locks. I'm sure I changed it to this at some point from something else however I don't know how or where etc. My friend's Blackberry (same Bold 9700) has a lock screen that shows a padlock to say it's locked but I don't get this? Any ideas? This lock screen displays her background image and a little padlock in the bottom corner etc.
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Jun 17, 2012
I have my BlackBerry Bold 9700 for over 5 months right now. It always was working nice, till one day ago.The lock/unlock (mute?) button doesn't work properly anymore.I can lock my blackberry with the lock/unlock button (and the a/* key) but I can't unlock it anymore with the lock/unlock button. I've to reboot my BlackBerry Bold 9700 every time. My phone haven't got damage.
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Oct 5, 2012
My BlackBerry Bold 9700's scroll button isn't working properly. I have taken the battery out, and that didn't help. The film on my scroll button has peeled off partially - I'm not sure if that has anything to do with it not working properly. The scroll button does respond to my touch, but barely. It responds much better if I have a napkin or a piece of material over my finger. What could the issue be?
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Aug 5, 2010
Ever since I updated the softward on my device (about a week ago) my lock function doesn't work. I have set all the same securities as before (Options/Password/Enable) however when I push the "Lock" button on the top of the device it only locks they keypad. If I push it again it simply unlocks the device, it does not prompt for a password. I have to wait for the device to reach it's security time out before there is a password prompt to unlock.
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Apr 26, 2010
I've accepted the fact that after the latest update the keylock button does not lock password enabled. But WTF happened to the silent mode? The button is not working at all :S is it to do with my phone or has the latest update cancelled that as well?
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Jul 30, 2010
My lock button on the upper left and call button is not working. Is this an OS problem? how will i solve it?
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Jun 4, 2010
I lock my bb my pressing the top left keypad lock button but when I press it again to unlock it it won't unlock!! The only way to unlock is to take the battery out and put it back in! It only started doin this yesterday.
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Jul 13, 2010
I have a BB Bold 2 (9700). The Media Card slot wont lock down the card and keeps springing it out. If i keep the card pressed down it works but wont lock down.
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May 7, 2012
i know there are many boards talking about this but i never really get a straight answer. if my phones applecare is still valid will i be able to get my phone fixed or not?
Info:
iPhone 4, iOS 5.0.1
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Dec 10, 2014
My iPhone 4s lock button has suddenly stopped working.Â
Have Apple acknowledged it? Are we able to get the lock button fixed free of charge due to it being such a common issue?Â
My phone is not under warranty.
Info:
iPhone 4S
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Apr 1, 2012
My iPhone 4s lock button has stopped working?
Info:
iPhone 4S
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May 15, 2012
My camera & sleep button were both working fine one day & the next day the lens on the camera won't open & my sleep/lock button won't work. Can anyone shed any light on
Info:
iPhone 4
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