BB Bold 9700 :: Connecting To Internet
Apr 22, 2010
I've recently upgraded my phone to the Blackberry 9700 (my first BB so I'm completely clueless) and received it yesterday.I also changed my plan to allow internet access.
I registered my phone and was told to turn it off for 2 hours so they can update the sim and everything, which I did. I then turned it on and I can make calls, send texts and all of that, but when I try to access the internet it says 'This is a Wi-Fi service. Please ensure your device has an active Wi-Fi connection and try again'? I'm taking a guess here, but I think this may be because they haven't updated my plan yet?
Also, I went on the browser whilst connected to Wi-Fi, tried to download the app world and it said something along the lines of 'Sorry your device does not meet the system requirements require'. What's going on?
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Jul 10, 2010
My blackberry applications can't connect to the internet.I have a blackberry 9700 and a data plan.
My browser works.i have tryed reloading os, battery pulls, registering to network, resending service books.i also called t-mobile and they sent me a new phone because none of their people could help me. I am still having the same problems with new phone
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Jul 2, 2010
-Blackberry Bold 9700
-T-mobile
-data plan
I am able to connect to the internet through the browser but none of the applications that i have installed are able to connect. These applications include Blackberry app world, goolge talk, facebook application, and i tryed to get google maps but it wouldn't finish loading up. I also don't have a blackberry maps application?
Things that i have already tried:
-Battery pulls
-Application loader to reload software
-registering to network and resending service books
-Called t-mobile and they couldn't help so they sent me another phone but still having the same problems
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Jun 2, 2010
I have recently purchased this 9700 (3 weeks ago) and am generally very pleased with the device. BUT If I leave the BB 9700 connected overnight to the computers USB Port for charging, and, obviously, after a few hours the computer will go to sleep, thus turning off the power to the USB port In the morning I find that the BB is: Off and will not turn on, unless it is power reset. In other words I have to open up the back and pull the battery for a second then after It is put back in the red light will display nevertheless it will turn on and be fine once it boots back up. There are no other indications or problems. I notice that other people have similar complaints with their BB's.
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Jun 24, 2012
I've had the Bold BB 9900 for a year now and everything has worked great. It has now not been connecting to the internet for the past day and I don't know what has happened.
It is showing GPRS so it should be connecting.
I've clicked 'register now' for the host routing and it got back saying bb has been registered with wireless network. I've tried taking the battery out which hasn't worked either.
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May 13, 2010
I have a 2 unlocked T Mobile BB 9700's.My provider is WIND mobile in Canada.I baught the phones used from ebay. One of the phones is working fine.The other phone is not connecting to the 3G network. It is not even showing the 3G network when I manually search networks. I want it to connect to the 3G network because WIND only uses 3G.Both are running the same( latest )OS version. I have switched sim cards(to no avail) and I have tried to restore it to factory settings using the wipe feature in the security settings(nothing)
Both phones are next to each other. One is showing 3G the other is showing 2G (same carrier).what gives??
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Mar 5, 2010
I recently had the app error 523, and because I stupidly hadn't backed up on my PC, I lost everything as I had to reload the OS etc. I use things like my calendar etc a lot, so hate the idea that my blackberry could stop working again at any time and I'd lose everything since my last back up.
So is there a way to wirelessly backup through the blackberry's own internet, or is doing it through the desktop manager the only way?
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Oct 6, 2011
Typically, as these things seem to happen, one day everything's fine & the next it's not! My Bold 9700 will no longer connect to the Desktop Manager, but worked fine yesterday. Having run the Troubleshooter, I'm being told "Rim.Desktop is Incompatible".
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Mar 18, 2010
I have just got a Bold 9700 and am really starting to like this phone. But I cannot get the bluetooth to work properly. It will pair with my devices but will not connect to them. It says connection failed or connection not supported. It will not connect to my cars built in bluetooth either, I have a new 2010 galaxy and it accepts the cars passkey but will not connect. I Really need my phone to connect to my car. When I go to my paired device list and click on a device I do not get a connect option, which I have been told to use. I am on vodafone in the UK and have contacted them to see if they can help but they tell me they do not help with Blackberry's (funny that when they take my money for it) so I am unsure where to contact now for help.
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Sep 11, 2011
How to use internet on bold9700
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Jul 20, 2010
I have been having issues for the last month or so with my 9700. When I get home none of my internet heavy apps or the browser work. Its not every day. Just intermittently. After multiple calls to T-Mo and verification that there were NO issues in my area (a full 3G area) they finally sent me a replacement 9700. I've had it a week and no problems...until today. Same issue. If I put my phone on 2G it seems to work ok if its on 3G/2G it won't connect to the internet at all.Anyone out there know why this could be happening? I had me first 9700 since November with zero internet connectivity issues.
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Feb 28, 2010
I sold my at&t bold 9700 and bought a t-mobile version, unlocked it and am using it on at&t and I don't have to pay the ridiculous price of 30 per month for internet service on my phone. really I only need the phone for texting, phone calls listening to music and taking some pictures anywayz. Till phone carriers lower their prices. I will never pay 30 a month for smart phone internet again.
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Apr 22, 2010
Anyone know why I can't go on FaceBook or on the internet at all when the wi-fi is on? It connects to my home wi-fi connection but I can't go on the net.It tells me i need the data plan.I thought wi-fi would give me internet on my phone.
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Jun 25, 2012
When connecting to the internet I click on the second last icon on the main Bold screen (Telstra icon).After approximately 20 seconds, the blue "loading" bar at the bottom of the screen reaches 100% but remains sitting at "loading" with a blank white screen. There is no error message, and remains in this mode until I press the end / hang up key to return to the main screen.
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Oct 30, 2011
This is my first post. I write to you after several weeks of frustration with my phone as well as a million calls with Rogers customer support.
My problem :
1)I cannot browse the internet using the internet browser both on wifi or Roger's data network
2)Facebook app cannot establish a connection to the server
3)When I use the Browser app it will work for like 10 minutes but then all of sudden the internet just stops working.
I believe all of the three observations listed above have the same root cause. What is odd is that BBM works, my email works, BB app world works, I can even browse with the web2go browser - just not the three items I have described above.I really don't want to restore my phone because i have paid apps and i don't want to pay for my apps again.
My failed troubleshooting attempts so far :
1) Removed battery and sim card + reboot. Done it 1,000,000 times - no success
2) Resend service books - no success
I am at ends with the situation.
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Oct 23, 2012
whenever I try to go on internet my 9700 says not enough memory even my we to go.
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Dec 3, 2012
I know this might sound weird, but... I realize that I am addicted to the internet and spend too much time on it, and want to purposefully restrict myself by NOT being able to access the internet at all on my Blackberry Bold 9700.I don't have a data plan, but I log onto my landlord's WiFi using the password he gave me. Therefore, I have internet access through WiFi, but I would like to either get rid of that ability altogether, or find a way to password-protect the browsers (the regular browser and Opera).
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Jun 28, 2011
i have a 9700 unlocked Rogers phone on Tmobile now, I have the 50$ plan plus 10 BIS service, I came home to Canada and turned my phone on wifi and turned of the mobile network so i dont use all my minutes, I have been here since Friday june 24 and my phone has been working fine. Now today all of a sudden everything stops working i can make and recieve calls on my blackberry but no internet no bbm no google talk nothing, I called tech support they are putting out a ticket...ya right...they told me to check my HOST ROUTING TABLE IT SAYS "NO ENTIRES" I did a wipe of my phone nothing, my wifi wont work <removed>..
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Jan 14, 2010
i've just bought the 9700 Bold today, and its great but i cannot seem to connect to the internet.. i press browser and try and get on the internet and it says 'This is a Wi-Fi service. Please ensure your device has an active Wi-Fi connection and try again.'
I would love some feedback.. By the way i dont have any Wi-Fi, i want to use 3G.. there is a 3G symbol in the top right so it should fail connecting to Wi-Fi and go 3G?
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Mar 24, 2010
Is it me, or BIS service for blackberry 9700 that makes surfing to the internet so slow?
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Feb 20, 2010
I just got my Bold 9700 a few days ago, so I'm still new to the whole blackberry thing. For whatever reason my phone hasn't been able to connect to the internet all day. The weather eye app just hangs for minutes when selected. The score mobile app just says no data available, connection method BIS. Has this happened to anyone else? Are there some settings I should try changing? Should I call my carrier for help? Is this just some temporary outage?
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Aug 3, 2010
A bit of a newbie here..Is it possible to use a Bluetooth connection to my laptop in order to utilize the hardwired access internet to my laptop. I am NOT looking to use BB as a modem for my laptop.
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Feb 21, 2010
I'm currently travelling and it is cheaper to use a local '3' 3G dongle for my laptop rather than my phone. I was wondering what the easiest way to get my blackberry to connect to the internet using my netbooks (win xp) connection? I would like to use BB Messenger for free. There doesn't seem to be a easy way to do it, I've tried Bluetooth and ICS but with no luck.
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Mar 16, 2010
I have a T-mobile branded Blackberry Bold 9700 and i couldnt figure out how to open tabs on it.
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Mar 22, 2010
I have been considering buying a bold 9700 and i was wondering how the internet is? how does it compare with the iphone?
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Jan 21, 2010
How often should I clear out the cache and internet history?
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Apr 8, 2010
I had a curve, was able to use it with my laptop. Is there a way to use the bold so I can get internet on my laptop.?
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Jul 4, 2010
I have been using the bold 9700 for a few months now and love it. My brother decided to buy the same phone yesterday, in the new white color. He hasn't been able to download anything, such as app world. We also discovered that there is no internet browser besides web2go. When I tried to change his default browser to simply "internet browser", that was not an option; it was only web2go or hotspot browser. T-mobile is closed today b/c of holiday, so hopefully someone here can help me! Does anyone have any insight?
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Aug 23, 2010
Is anybody else having this problem? I'm trying to log into BIS Internet service for att, and it wont let me login, it keeps saying processing please wait, and then says my password or log-in info is wrong, when its not.
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May 26, 2010
Currently using the Blackberry 9700. Got it a week ago on a 3-year contract. and have had no major issues until today.For the past 12-24 hours, I have been unable to access anything that uses the Blackberry internet service (BBM, MSN, Facebook and Internet Browser included). I went into "Manage Connections", then "Services Status" and discovered this:
BlackBerry Internet Service
Connection: Not Connected
I'd assume it isn't supposed to be like that; I've tried restarting the device several times to no avail.Anyone have any ideas on how to fix this problem?
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Jun 9, 2010
I have blackberry service on my account - I am able to access the internet but my cannot connect to blackberry internet service so I can use facebook add on, instant messenger and personal email.I have been through all settings with my service provider. Host route, manual re-setting phone, installing updated software - absolutely everything. They have even sent me two new phones, but still no joy.
Upon accessing the mobileemail.vodafone.net site, when i enter my IMEI and pin it states my account is de-activated or suspended - upon browsing the web this usually happens with phones bought from ebay/stolen phones. Note-This is a brand new handset, direct from Vodafone.My account is fine, Vodafone can see no problem and have now told me they are out of answers.
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