BB Bold 9700 :: Is Manually Connecting To PC / Only Way To Back Up?
Mar 5, 2010
I recently had the app error 523, and because I stupidly hadn't backed up on my PC, I lost everything as I had to reload the OS etc. I use things like my calendar etc a lot, so hate the idea that my blackberry could stop working again at any time and I'd lose everything since my last back up.
So is there a way to wirelessly backup through the blackberry's own internet, or is doing it through the desktop manager the only way?
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Nov 29, 2011
when i was trying to load os 6 to my bold.my bold was disconnected during the process. then my bold 9700 just stuck at the loading screen when its turned on. then after a while, a white screen with "App Error 200" is shown on the screen. so,what should i do?
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Feb 14, 2010
I have had my email service set up for a while now, I just went through and deleted a ton of emails on the comptuer and realized that it did not delete them from the phone. No big deal I just did the delete priors on the phone, well it deleted all emails up to a certain date. I did delete prior again and nothing, I tried to manually delete these emails one at a time and they wont go away. They are also not on my email account when you access it through the computer.
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Jun 2, 2010
I have recently purchased this 9700 (3 weeks ago) and am generally very pleased with the device. BUT If I leave the BB 9700 connected overnight to the computers USB Port for charging, and, obviously, after a few hours the computer will go to sleep, thus turning off the power to the USB port In the morning I find that the BB is: Off and will not turn on, unless it is power reset. In other words I have to open up the back and pull the battery for a second then after It is put back in the red light will display nevertheless it will turn on and be fine once it boots back up. There are no other indications or problems. I notice that other people have similar complaints with their BB's.
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Apr 14, 2014
I'm a new android user. The problem I'm having is that when my wifi drops out or if I come home the Internet on my phone does not switch back from mobile data to wifi. I'm with bigpond and I have put the password into my phone and I don't need to put the password in each time but when I go to wifi settings it says sign in required and I press connect and the wifi turns on. As soon as I come home or the Internet drops out it switched back to 3G and doesn't connect back to wifi unless I do what I mentioned above.
The advanced setting on the wifi are
Proxy-none
Ip settings DHCP
Signal strength- very strong
Security wpa2 psk
I also have the smart network switch toggled to off. I have reset my telstra router.
I've wasted a lot of my mobile data this week before I realised that when I left the house or the net dropped out my phone was staying on 3G and not switching back to wifi the way my iPhone and every other phone I've owned did.
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May 13, 2010
I have a 2 unlocked T Mobile BB 9700's.My provider is WIND mobile in Canada.I baught the phones used from ebay. One of the phones is working fine.The other phone is not connecting to the 3G network. It is not even showing the 3G network when I manually search networks. I want it to connect to the 3G network because WIND only uses 3G.Both are running the same( latest )OS version. I have switched sim cards(to no avail) and I have tried to restore it to factory settings using the wipe feature in the security settings(nothing)
Both phones are next to each other. One is showing 3G the other is showing 2G (same carrier).what gives??
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Apr 22, 2010
I've recently upgraded my phone to the Blackberry 9700 (my first BB so I'm completely clueless) and received it yesterday.I also changed my plan to allow internet access.
I registered my phone and was told to turn it off for 2 hours so they can update the sim and everything, which I did. I then turned it on and I can make calls, send texts and all of that, but when I try to access the internet it says 'This is a Wi-Fi service. Please ensure your device has an active Wi-Fi connection and try again'? I'm taking a guess here, but I think this may be because they haven't updated my plan yet?
Also, I went on the browser whilst connected to Wi-Fi, tried to download the app world and it said something along the lines of 'Sorry your device does not meet the system requirements require'. What's going on?
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Jul 10, 2010
My blackberry applications can't connect to the internet.I have a blackberry 9700 and a data plan.
My browser works.i have tryed reloading os, battery pulls, registering to network, resending service books.i also called t-mobile and they sent me a new phone because none of their people could help me. I am still having the same problems with new phone
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Jul 2, 2010
-Blackberry Bold 9700
-T-mobile
-data plan
I am able to connect to the internet through the browser but none of the applications that i have installed are able to connect. These applications include Blackberry app world, goolge talk, facebook application, and i tryed to get google maps but it wouldn't finish loading up. I also don't have a blackberry maps application?
Things that i have already tried:
-Battery pulls
-Application loader to reload software
-registering to network and resending service books
-Called t-mobile and they couldn't help so they sent me another phone but still having the same problems
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Oct 6, 2011
Typically, as these things seem to happen, one day everything's fine & the next it's not! My Bold 9700 will no longer connect to the Desktop Manager, but worked fine yesterday. Having run the Troubleshooter, I'm being told "Rim.Desktop is Incompatible".
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Mar 18, 2010
I have just got a Bold 9700 and am really starting to like this phone. But I cannot get the bluetooth to work properly. It will pair with my devices but will not connect to them. It says connection failed or connection not supported. It will not connect to my cars built in bluetooth either, I have a new 2010 galaxy and it accepts the cars passkey but will not connect. I Really need my phone to connect to my car. When I go to my paired device list and click on a device I do not get a connect option, which I have been told to use. I am on vodafone in the UK and have contacted them to see if they can help but they tell me they do not help with Blackberry's (funny that when they take my money for it) so I am unsure where to contact now for help.
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Jun 24, 2010
I accidently removed the battery from the phone while it was still switched on. When the phone reset itself, I lost all my media (photos & mp3). I tried to put my mp3 music back onto the phone from my PC using the desktop manager but an error message pops up telling me I only have 2.8mb of memory. How do I get my memory back?
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Aug 14, 2010
Two questions: does the Connection Manger program back up the Micro SD memory card, if not how can I back up the Micro SD memory card?
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Jul 26, 2010
Would anyone know what animal the leather is sourced from -cow, pig, other etc.
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May 26, 2010
Currently using the Blackberry 9700. Got it a week ago on a 3-year contract. and have had no major issues until today.For the past 12-24 hours, I have been unable to access anything that uses the Blackberry internet service (BBM, MSN, Facebook and Internet Browser included). I went into "Manage Connections", then "Services Status" and discovered this:
BlackBerry Internet Service
Connection: Not Connected
I'd assume it isn't supposed to be like that; I've tried restarting the device several times to no avail.Anyone have any ideas on how to fix this problem?
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Jan 1, 2010
I got my BB about 2 days ago. It worked fine for about half a day after being fully charged, but whilst using it, the screen froze. The power button wasn't functioning at this point so i removed the battery.
Having put the battery back in, the phone now won't turn back on. The red LED is not on at all, the device isn't being recognised through USB, im pretty stuck. Is there anything I can do or should I return it to get a replacement?
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Aug 14, 2010
The back up files on my lap top (windows 7) cannot be accessed, the note tells me -
Adobe Reader could not open "Blackberry Bold 9700- (date) .ipd " because it is either not a supported file type or because the file has been damaged (for example, it was sent as an e-mail attachment and was not correctly decoded)
Why is the file saved to Adobe if it is a unsupportable file?
The synchronisation was done as per proceedure and works in other respects. It is not done by e-mail. Who is hiding my calendar - is it BBry or Microsoft?
BBry back up seems to remove ( I cannot ge them in any other Windows location that I can find) all my previous calendar records and then puts them in a file I cannot open!
This either means I have to go back to using a paper diary and therefore can do without a 9700 or any other BBry product - or I go to an entire MAc set -up.
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Jul 10, 2011
I have bold 9700 running os6 but I want to get back my 2g only option in mobile network options. I use BB 9700 of H3G UK. In OS5, it has 2g mode, 3g mode and 2g&3g mode but there is no 2g mode in Mobile network option in OS6. I have tried to reinstall OS6 and nothing change.
Is there a better way to do get the 2g only option back?? Don't tell me that I have to downgrade to OS5
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Jul 1, 2010
Friend just bought the 9700 locked on T-Mobile, had it successfuly unlocked but the code was for Rogers while she wants it for Telus. She has the new code but I can't seem to get to the popup "Enter network MEP code" because at the Network line in "Sim" menu, it is marked disabled (unlocked). SO is there a way to lock it back to enter new code?
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Feb 27, 2010
My 9700 application memory is in around the 80 mb range and i can't seem to get the application memory back up. I've tried deleting a whole bunch of applications that i don't use anymore and nothing changed. Can anyone help me get my application memory back up? My phone seems as if it's a bit slower.
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Jul 6, 2010
I've had my AT&T Blackberry Bold 9700 since November of 2009 and am just experiencing this problem. My device is set so the back light goes off after 20 seconds. Whenever I put it down or lock it, the back light goes off just as it should. But, within 5-10 minutes, it turns back on without provocation and won't shut off again until I unlock and re-lock the phone.
As you can imagine, this is killing my battery life. I've tried playing with the settings, but nothing seems to do the trick. I've rebooted several times and removed the battery twice, but neither has worked. Anyone encounter this issue and/or have any suggestions on how to fix it?
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Aug 8, 2010
I was over at my sister's home. She decided to take a crack at guessing my blackberry password... 10 times. Ultimately she ended up clearing about 4 months worth of text messages, and contacts, the photos however remained unscathed.This lead me to wonder;
1. What is affected by a memory wipe.
2. Whether it's actually called a memory wipe, when someone enters your password wrong too many times.
3. Is there any way to get my contacts back?
4. Is there any way to get my saved texts back.Before I go on, I realize that this phone was and is designed specifically for business, I don't expect that there would be a way to get this information back, as that would defeat the purpose of a memory wipe in the first place.
5. How and where can I install the desktop manager? I've only been using my BB how it came out from the box because the CD included tends to freeze / crash my computer.
6. Why is it that the photos remain on the phone? 7. Before the memory wipe, my SIM card had enough space to hold tens of thousands of text messages, now after the wipe, and just another 10 - 20 texts, it constantly says "The SIM card is full." this is what got me HOPING, PRAYING, that somehow, my data was still in there somewhere.
Finally, thank you for taking the time to read through this, if you have an answer or a thought on any of the above, please feel free to post it. I need all the help I can get. (New to BB, New to forums, I might as well right "Lost" on my forehead and walk around this website.
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Aug 14, 2010
I can't switch back to my "WAP 2.0 Browser(CSL)" anymore. I did a battery pull, and after that when it switched but when I tried to load a page it said "This is a wifi service".I have the service books:
Wap Push config
Wap BrowserConfig
WAP transport
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May 19, 2010
How do I get Mobile Back (T-Mobile) to show up on .656? Is it possible?
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Feb 11, 2010
Just activated my new Bold 9700 with Bell this morning. Everything works except for the email audio alerts.I'm quite frustrated with it as I have tried many solutions, hopefully a tech rep here can provide a method that I have not already tried.
When I receive an email, the LED light comes on, the red asterisk appears in the main message section but there is no audio alert. I have the profile set to normal, sonar ping as the audio choice and set to always on inside or out of holster. This all started after I tried syncing with the contacts of my old device, a Blackberry 8830 with Bell.
Here is a recap, in chronological order.
-9700 activated, voice calls work, classic phone ring tone works, went to BIS site, set up my two email accounts with Gmail and Yahoo. Received messages and email audio alerts.
-the problem started once I synced my old 8830, version 4.5.0.127 with desktop mgr and transferred the address book and BB msgr contacts to the 9700.
-the email audio alerts stopped working on both gmail and yahoo, still getting the emails though. Strange because when the audio alert worked, the red asterisk indicating a new email would appear on both the message section and the gmail/yahoo message section. With the audio alert not working, the red asterisk only appears in the message section.
-at this point, the 9700 is running on v5.0.0.3 something
-the sync also failed to transfer the 8830 address book phone numbers to the 9700. The names and email addresses were transferred but no phone numbers.
-changed the profiles by selecting a different audio alert, turned the wireless network off and on, removed the battery for 5 minutes and re-booted. Still didn't work.
-wiped the device, set up the email again, email audo alerts still not working.
- at this point, I returned to the dealer for help. They used their desktop manager to sync with my 8830. Their sync worked better as the phone numbers were able to transfer over. Again though, no email audio alerts.
-dealer spent 90 minutes, yes 90 minutes working on my device. He did the same methods I tried......twice. They wiped my device.....twice. Updated the service books, changed the normal profile to a alert tone other than sonar, still not working.
-store was closing so dealer suggested I remove the BIS email from the old 8830. Keep in mind my 8830 and 9700 have different mobile numbers on seperate accounts.
-return home and decided to do the opposite of the dealer's suggestion, I deleted the BIS email (through BIS site on my PC) on the 9700 instead of the 8830 and registered it again. It worked!!! Getting email audio alerts on both email accounts!!! Now sync it to desktop manager for back up, once I do it asks if I want to upgrade to v5.0.0.423. I back up my profile and click ok.......bad idea. Once that happenned, the email audio alerts stopped working again.
-restored the back up data I just saved, email audiio alerts not working. Then removed and re-added the BIS emails again, plus updated new service books and audio alert options in normal profile.
-repeated battery removal, turning network off and on, no luck.
As of this moment, I have a 9700 with v5.0.0.423, updated service books and two BIS emails (gmail and yahoo) that are still not giving email audio alerts. Is this a software issue or a defect within my own device? What can I do to correct this? It's imperative for me to reply to my BIS emails in a timely manner so the email audio alerts are a must for me.
Also, my 8830 was on a BES up until four weeks ago. Now it's on BIS only although one of the BES settings is still present and I haven't been able to remove it. I'm talking about the password security feature, the 8830 always asks for my pw to unlock it. Haven't been able to disable it from the security options screen.
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Apr 6, 2010
My BB screen back-light never tur off, I allready use every time option an never go off
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Sep 8, 2010
I have read about 30 posts on this subject and no one seems to be answering this question about the recently revised change of the "standby button/mute key" change. I do not holster my 9700, so a TRUE standby button is very helpful. A few posts indicate that the key lock button (left button of top of unit) is the same thing as Standby mode. IT IS NOT THE SAME THING! Keyboard lock has nothing to do with putting the phone into a lower power state. With that, does anyone know if there a button or process to put the phone into true Standby mode (other than by holstering the phone)?
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Sep 29, 2012
How can I restore my blackberry bold 9700 back to factory settings? The phone has a mind of it's own, only some buttons are working and it keeps turning itself off, calling random people and so on and it's only been since the last update it did.. need to restore.
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Aug 10, 2010
I am a regular user of my BB. I had the iPhone before (yes I know, awful person, haha) and then I switched back. What app's do you, personally, think is the best. Games, Utilities, Just for fun, Something to do...
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Apr 3, 2010
I just downloaded the new OS, and for some reason my contacts got messed up.
Some contacts were tripled, and doubled, some numbers were moved to different contacts, or deleted.
Is there a simple, or any kind of way to get back my old contacts list from a previous backup, while at the same time keeping the new OS, and replacing only this contact list?
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Apr 16, 2010
I don't remember what I did but my phone icon disappeared and I don't know how to get it back on my home screen.
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