BB Bold 9700 :: Applications Not Connecting To Internet?
Jul 2, 2010
-Blackberry Bold 9700
-T-mobile
-data plan
I am able to connect to the internet through the browser but none of the applications that i have installed are able to connect. These applications include Blackberry app world, goolge talk, facebook application, and i tryed to get google maps but it wouldn't finish loading up. I also don't have a blackberry maps application?
Things that i have already tried:
-Battery pulls
-Application loader to reload software
-registering to network and resending service books
-Called t-mobile and they couldn't help so they sent me another phone but still having the same problems
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Jul 10, 2010
My blackberry applications can't connect to the internet.I have a blackberry 9700 and a data plan.
My browser works.i have tryed reloading os, battery pulls, registering to network, resending service books.i also called t-mobile and they sent me a new phone because none of their people could help me. I am still having the same problems with new phone
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Apr 22, 2010
I've recently upgraded my phone to the Blackberry 9700 (my first BB so I'm completely clueless) and received it yesterday.I also changed my plan to allow internet access.
I registered my phone and was told to turn it off for 2 hours so they can update the sim and everything, which I did. I then turned it on and I can make calls, send texts and all of that, but when I try to access the internet it says 'This is a Wi-Fi service. Please ensure your device has an active Wi-Fi connection and try again'? I'm taking a guess here, but I think this may be because they haven't updated my plan yet?
Also, I went on the browser whilst connected to Wi-Fi, tried to download the app world and it said something along the lines of 'Sorry your device does not meet the system requirements require'. What's going on?
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Aug 8, 2011
I got a Nokia C1-01, I can navigate with the default browser trough the Internet, but I can't get the applications to connect to Internet, they always send me a connection error
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Jun 26, 2011
my phone automatically did the update a few days ago and rebooted and ever since then I have been unable to access my FB account and connect to the internet on my phone. I've got the buttons unchecked that say to connect only when wifi available, so I don't know what's going on.
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Jun 2, 2010
I have recently purchased this 9700 (3 weeks ago) and am generally very pleased with the device. BUT If I leave the BB 9700 connected overnight to the computers USB Port for charging, and, obviously, after a few hours the computer will go to sleep, thus turning off the power to the USB port In the morning I find that the BB is: Off and will not turn on, unless it is power reset. In other words I have to open up the back and pull the battery for a second then after It is put back in the red light will display nevertheless it will turn on and be fine once it boots back up. There are no other indications or problems. I notice that other people have similar complaints with their BB's.
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Sep 2, 2010
So I have owned a Black Bold 9700 for a while now and about 2 months ago I switched to a White 9700. I would always get at least one day out of my battery in my black 9700. And I was with my white 9700 as well until about 2 weeks ago.I rarely talk on my phone but I am a heavy user with BBM, text and email and a bit with Facebook which I know uses a lot of battery... I have about 90 contacts on BBM and use it constantly everyday -- chatting with 4 to 5 ppl at a time constantly. However, I'm lucky if my battery lasts from 11am until 5pm anymore. I have tried about 3 different batteries and they all have the same issue. I just upgraded my software from .743 to .862 last night.
And I switched over to a brand new OEM battery 2 days ago. I charged my phone overnight and powered it on at 11am and now at 2:14pm I'm sitting at 75% battery life.I don't have many apps on my phone besides Facebook and Weather Eye. The only apps I ever have running everyday are the ones that have to be running constantly (BBM, Phone, Browser, Messages). I rarely even browse the internet and I don't have Bluetooth or Wi-Fi enabled. However, I am always running on 3G.
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Jun 24, 2012
I've had the Bold BB 9900 for a year now and everything has worked great. It has now not been connecting to the internet for the past day and I don't know what has happened.
It is showing GPRS so it should be connecting.
I've clicked 'register now' for the host routing and it got back saying bb has been registered with wireless network. I've tried taking the battery out which hasn't worked either.
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May 13, 2010
I have a 2 unlocked T Mobile BB 9700's.My provider is WIND mobile in Canada.I baught the phones used from ebay. One of the phones is working fine.The other phone is not connecting to the 3G network. It is not even showing the 3G network when I manually search networks. I want it to connect to the 3G network because WIND only uses 3G.Both are running the same( latest )OS version. I have switched sim cards(to no avail) and I have tried to restore it to factory settings using the wipe feature in the security settings(nothing)
Both phones are next to each other. One is showing 3G the other is showing 2G (same carrier).what gives??
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Mar 5, 2010
I recently had the app error 523, and because I stupidly hadn't backed up on my PC, I lost everything as I had to reload the OS etc. I use things like my calendar etc a lot, so hate the idea that my blackberry could stop working again at any time and I'd lose everything since my last back up.
So is there a way to wirelessly backup through the blackberry's own internet, or is doing it through the desktop manager the only way?
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Oct 6, 2011
Typically, as these things seem to happen, one day everything's fine & the next it's not! My Bold 9700 will no longer connect to the Desktop Manager, but worked fine yesterday. Having run the Troubleshooter, I'm being told "Rim.Desktop is Incompatible".
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Mar 18, 2010
I have just got a Bold 9700 and am really starting to like this phone. But I cannot get the bluetooth to work properly. It will pair with my devices but will not connect to them. It says connection failed or connection not supported. It will not connect to my cars built in bluetooth either, I have a new 2010 galaxy and it accepts the cars passkey but will not connect. I Really need my phone to connect to my car. When I go to my paired device list and click on a device I do not get a connect option, which I have been told to use. I am on vodafone in the UK and have contacted them to see if they can help but they tell me they do not help with Blackberry's (funny that when they take my money for it) so I am unsure where to contact now for help.
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May 1, 2010
I know there has been a ton of posts about this subject and I have wrote one myself just a few days ago and I got my **** chewed out for even mentioning it. Well I guess the Android platform has just about got that problem licked. They are just around the corner from letting this jewel out. The people from Google said it may be just a "little" slower but will be very usable. The response I received from the forum was that the 9700 had plenty of storage for as many apps as you needed and still operate fast. Agreed but what will happen with the new OS and this great browser around the corner arrives. Many of the phones won't be able to use the new OS because of memory problems so that tells me that it may slow down the 9700 if too many apps are loaded. That is where the ability to save and run apps from memory card will be needed. Android put it together very fast why the **** can't Rim or some company put one together that works?
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Apr 23, 2010
Is there a direct relationship between the size of the applications being loaded on the Blackberry and the amount of free memory? I had around 90 MB of free space on the device, and then proceeded to load a handful of applications. I haven't done the exact math, but I think I loaded around 5 MB of applications. The free memory has gone down by around 15 to 20 MB. Is there some sort of file management issue that "wastes" memory on the Blackberry? I have tried all the usual tricks to free up memory - running Memory Cleaner, running Memory Booster, clearing all cached items in various applications, pulling the battery. Still, free memory remains below 70 MB.
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Jan 3, 2010
With computers I know you should un-install programs carefully and a certain way..I was wondering with my blackberry, is there a deifference weather I delete an App using my device, or using the Desktop Manager? Is one safer in the long run?
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Jul 9, 2010
I've downloaded a few apps from the store onto my Bold 9700 (Twitter, Facebook, Opera mini etc) and have no problems as long as I'm in WiFi range. Once outside this I can't use them without getting a message about them being a WiFi service and to check connection.
My browser preference is set to "Hotspot browser" but even when I change this to 3G I still get the same message. None of the applications seem to have browser setting preferences so I'm not sure how I can get round the problem.Does anyone know of a settings page somewhere that will fix this?
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Aug 29, 2010
I am downloading applications from anywhere just as the Blackberry apps, facebook,etc. I can't find them in downloads or applications, & i am sure no hiden files too. What can i do?
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Jan 30, 2010
I am in HK using the 3 network. I can do everything but seems that I can't not download the BB Apps World from the site. I am using V5.0.0.351 and its that it is not supported. The site says that it only requires a V4.7 or higher but I don't seems to be able to download it.
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Feb 20, 2010
I just recently got myself a Bold 9700.I was wondering, the 256 mb of space for Applications and Email is somewhat limited, even more so than the Bold 9000.Is it possible to store applications on the media card, which came with a 2 gb card? Or must it only be in that 256 of internal memory.
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Sep 8, 2011
I recently got a Bold 9700, and I downloaded and installed app world and facebook fine. It will not let me download anything else. It goes to download then part way through it stops and the error "There was a problem during installation. Please Try again." I have tried, uninstalling and re-downloading app world, still does it. I updated the software on my phone, still does it. I even have tried downloading the app directly from the company's website, instead of through app world, and it still does it.
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Aug 17, 2010
I just got my 9700 from Rogers, it came with OS v5.0.0.743 on it. However, I can't find the icons for BB Maps, Application Center, and AppWorld ! I checked in the "Applications" and it says they are installed.
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Sep 8, 2010
I was running it for like 2 weks and it was fine, all I use it for is to backup my phone..But today I tried installing an app through the BB Desktop Software, whenever I click on the applications seciton, it just says reading device applications...loading.........and hangs there forever.....I am thinking of installing v5......
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May 13, 2010
I have a bold 9700 but have a problem in as much as some of my apps don't seem to be able to access data across the network (O2 UK). I have granted them trusted application status, and have even gone in and checked all the permissions manually but some things simply won't allow me to use data. The strange thing is that other apps work fine (google maps, weather channel, facebook etc).
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Nov 8, 2010
I need to know how can I transfer or move applications from device to memory card in BB 9700.
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Sep 11, 2011
How to use internet on bold9700
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Mar 8, 2010
I have a Blackberry Bold 9700.I run Outlook 2010 and Plaxo.How can I get BlackBerry Desktop Manager to sync my contacts and Calendar with either of these applications?
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Jul 20, 2010
I have been having issues for the last month or so with my 9700. When I get home none of my internet heavy apps or the browser work. Its not every day. Just intermittently. After multiple calls to T-Mo and verification that there were NO issues in my area (a full 3G area) they finally sent me a replacement 9700. I've had it a week and no problems...until today. Same issue. If I put my phone on 2G it seems to work ok if its on 3G/2G it won't connect to the internet at all.Anyone out there know why this could be happening? I had me first 9700 since November with zero internet connectivity issues.
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Feb 28, 2010
I sold my at&t bold 9700 and bought a t-mobile version, unlocked it and am using it on at&t and I don't have to pay the ridiculous price of 30 per month for internet service on my phone. really I only need the phone for texting, phone calls listening to music and taking some pictures anywayz. Till phone carriers lower their prices. I will never pay 30 a month for smart phone internet again.
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Apr 22, 2010
Anyone know why I can't go on FaceBook or on the internet at all when the wi-fi is on? It connects to my home wi-fi connection but I can't go on the net.It tells me i need the data plan.I thought wi-fi would give me internet on my phone.
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Jun 25, 2012
When connecting to the internet I click on the second last icon on the main Bold screen (Telstra icon).After approximately 20 seconds, the blue "loading" bar at the bottom of the screen reaches 100% but remains sitting at "loading" with a blank white screen. There is no error message, and remains in this mode until I press the end / hang up key to return to the main screen.
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Oct 30, 2011
This is my first post. I write to you after several weeks of frustration with my phone as well as a million calls with Rogers customer support.
My problem :
1)I cannot browse the internet using the internet browser both on wifi or Roger's data network
2)Facebook app cannot establish a connection to the server
3)When I use the Browser app it will work for like 10 minutes but then all of sudden the internet just stops working.
I believe all of the three observations listed above have the same root cause. What is odd is that BBM works, my email works, BB app world works, I can even browse with the web2go browser - just not the three items I have described above.I really don't want to restore my phone because i have paid apps and i don't want to pay for my apps again.
My failed troubleshooting attempts so far :
1) Removed battery and sim card + reboot. Done it 1,000,000 times - no success
2) Resend service books - no success
I am at ends with the situation.
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