BB Bold 9700 :: Browser And BBM Not Working
May 30, 2010
my blackberry has worked fine in the couple of months i have had it, however a few weeks ago the browser and bbm completely stopped working. i took the battery and sim out and then when i put them back in it worked fine again.a few days ago the same thing happened, i tried taking the sim out again and it didnt work, have done it a few times. i rang o2 and they suggested putting it on to manual network and try connecting again, have also done this a few times and it still hasnt worked. i have the right plan and pay to get unlimited browsing, it usually is fine but stopped working randomly.
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Mar 23, 2012
My browser stopped working about a week ago - can still email, bbm, facebook, twitter, weather network etc. Just can't look at any pages in browser. It says 'Requesting' along bottom and watch bar slowly move across, then it eventually says:'Unable to connect to the selected Mobile Data Service, please try again later. If the problem persists please contact your administrator'I've gone into a Bell store and after taking the battery out and back in(which I told him I'd already tried to no avail), he suggested its because my system is on v.5 and that I should go home plug it in and update it. Went home, plugged it in and 'no updates available'.Have now resorted to support forum solutions as its a business phone and can't let it get sent away even though I pay extra every month for the service plan. Have tried the Service Books recommendation and no change.
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May 3, 2010
The internet browser on my phone has not been working. Everytime I try to load a page, it doesn't finish loading. What could be the problem?
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Oct 12, 2011
Out of the blue today my browser just stopped working. My camera also doesnt work any longer. Tried trouble shooting the camera and was able to get it to work momentarily by putting my finger in front of the flash but that only allowed me to take black photos so i think the lense is shot. I can live without the camera.But i cannot live without the browser. i get the message unable to connect to the internet please try again laterI can still download apps fromblackberry app world, play music from my apps, use apps. get email, bb messenger works. texting etc. I can connect through wifi or the network.I have tried cleaning out the cache, doing diagnosis of the mobile network, battery pull. running out of ideas
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Jan 5, 2010
Out of the blue browser stopped working for me and says: Unable to connect to the internet, please try again later. This has been going on for about a week. Bolt works for me but browser does not. I can't even change my default browser to browser anymore or even change it to bolt. It just gives me option of hotspot and web2go. How do I fix this problem? Going to HRT and registering still will not give me my browser back or the option to pick it as default browser like I previously had.
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Mar 16, 2010
On my 9700 i can open the browser, and type in links or whatever i want into it, however once the new site shows up, it will no longer let me do anything. If i go to google i can type in what i want to search but then when i hit enter it doesnt respond, same as if i try to click on the search icon it doesnt do anything. If once on any page i can move the arrow around just unable to click or do anything else and if i need to reinstall browser please let me know what my options are.
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Jan 18, 2010
When I am on the home screen and hold down the menu key, I see the browser is running. I close it everytime and even went to applications and closed it there. Is the browser always supposed to run?
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Aug 14, 2012
I keep trying to access the browser and nothing happens..
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Nov 18, 2011
I am using BB Bold 9700 & since from few days whenever i am tring to open any site on internet the browser doent allow to open any site & only jumping to blackberry web site.
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Oct 3, 2011
i purchased a Blackberry bold 9700 (unlocked) and I'm currently using an H2O sim card. My bb seems to be getting signal from H2O and I can call, sms, etc. However, There seems to be a browser problem (yes, I'm on a data plan). I firstly, I went to the browser configuration option and tried changing my browser to H2O. However, it only shows Medianet and Hotspot. When I try switching it to hotspot and reopen browser config again, it still shows medainet even after I saved it. I also went to Settings>Advanced Options>Host Routing Table which shows *No Entries*?
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Apr 2, 2010
Using the standard browser on my Bold 9700, when I try and do a Google search, or when I look at most pages, the page doesn't load at all. When I refresh it a few times or change between column and regular view some of the page shows up sometimes, but not all of it. I've had my BlackBerry since about a month ago and the problem just started last night.
I've done the battery pull several times, and I've cleared the cache a lot. Problem still persists. Opera meanwhile can load any page.
I don't know of any other fixes, so, is there maybe a way I can reinstall the BlackBerry browser? I would really prefer to use it instead of Opera.
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May 4, 2010
Starting when I installed 5.0.0.545, and continuing on .593, and .593 pwncakes hybrid I have this minor problem I did not used to have. On my browser's go to page, the icons for the search options are cut off or missing. See the images below. This did not happen with my stock .293, .405, or any versions I used prior to .545
Is this "normal" or is something a little off with my 9700? I don't think I've wiped it since my .545 install, just upgraded.
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Aug 16, 2010
For some reason my browser keeps opening up without me actually opening it. Any ideas on what may be causing this?
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Jul 4, 2010
I have been using the bold 9700 for a few months now and love it. My brother decided to buy the same phone yesterday, in the new white color. He hasn't been able to download anything, such as app world. We also discovered that there is no internet browser besides web2go. When I tried to change his default browser to simply "internet browser", that was not an option; it was only web2go or hotspot browser. T-mobile is closed today b/c of holiday, so hopefully someone here can help me! Does anyone have any insight?
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Jun 2, 2011
when I click on the browser icon, the browser won't open and take me to the internet. All my other apps work, Facebook, Twitter, TSN, etc.
When I pull the battery, re-install, and re-boot the icon will work and I will be able to access the internet exactly one time! The second time following a battery removal re-boot when I try to access the internet via pushing the icon, it doesn't work.
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Feb 8, 2012
i have tried to change the default browser on my 9700 but when i try there is no other options than hotspot browser and i cant edit it for internet browser or blackberry browser
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Mar 23, 2011
I recently upgraded my bold 9700 to OS 6. I want to use WiFi as default browser. In OS 5 there was option to set the default browser. Is it possible to set Wifi as default browser in OS6?
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Jul 31, 2011
I just have updated my blackberry to new os version 6.0 bundle 2475. After updating the os my browser is not opening.
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May 13, 2011
Since upgrading to 6.0 OS, the new browser keeps crashing (on the Bell network). It either doesn't nothing when I click on the icon, or it will load about 10% and crash. If I do a battery pull reboot, browser will work again for a short period, then randomly crash again.
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Mar 16, 2010
I love the native browser except for how it displays crackberry.com forums. The text is microscopic no matter which text size I set it at. I do know that I have to pull the battery for a text change to update (.405 software), but even that doesn't seem to change the forum's font size while other sites like ESPN and Facebook are affected.
The Opera cursor is way too laggy for me but that broswer displays the forums great and the BerryBlab app is way too slow for loading the forums and threads.I this an issue with my OS? How do you guys view the forums in native browser?
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Aug 14, 2010
I can't switch back to my "WAP 2.0 Browser(CSL)" anymore. I did a battery pull, and after that when it switched but when I tried to load a page it said "This is a wifi service".I have the service books:
Wap Push config
Wap BrowserConfig
WAP transport
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Jun 1, 2010
I just unlocked my BB but I can't seem to open the browser. Default browser is Hotspot Browser. Can't change it.
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Jan 19, 2010
When I put another sim my WAP browser icon disappeared. I have activated internet on it but how could I use it?
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Mar 3, 2010
how to make opera my default browser on BB 9700?
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May 25, 2012
My phone has never had this problem. I can still receive email and text, but when I try and access the internet via World Phone, the "loading" never completes.
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Apr 27, 2010
my wife just set up her email by calling Tmobile 611 she does the 2 minute battery pull and starts back up and now she gets a java error and can not open her internet browser. I am at work and since we only have bb for phones she can not call back 611 to help her with her phone. Anyone have any suggestions?
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Feb 15, 2010
Like the title suggest, every time i try to use the browser to go on a site i get this "unable to connect to the internet please try again" I dont have the BB data plan, but the internet always worked over wifi and yesterday it stopped working and i dont know why. I did a quick pull hoping that would fix the problem but it hasn't. Anyone can help me? Also the bolt browser works over wifi...
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Apr 17, 2010
I want to save something from Google images to set as my wallpaper but can't find out how.
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Jul 29, 2010
After i update .330 to .714 my blackberry browser won't connect.... every time i use the browser i get this "this is a Wi-fi service. please ensure your device has an actice Wi-fi connection and try again..."
i do have data plan and the internet always worked before i update my BB to .714 after update it stopped working and i don't know why..? I did a quick pull hoping that would fix the problem but it hasn't. I also check my "Manage Connection" my Mobile network is "ON" Wi-Fi is "OFF"also the Bluetooth is "OFF" also try to "OFF" my "Mobile Network" and put it "ON" again but nothing same issue happens....
I try to go "Options>Advanced Options>Browser>Default Browser Config and make sure it is set to "Hotspot Browser" but nothing happens...
Anyone can help me?
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Mar 27, 2010
I have installed the Opera Mini 5 browser, and I am thinking of making it the default browser.When I go to Browser Options>Browser Configuration or Browser Options>General Properties, the list of available browser options does not include Opera Mini.Anyone got any suggestions?
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Feb 17, 2010
When I try to change the Default Browser Configuration I didn't find any browser except Hotspot Browser.my operator still doesn't have the BlackBerry feature and I need to use the internet in my 9700 blackberry but alwayes it opens in the Wi Fi connection.
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