BB 9530 Smartphone :: Blackberry Desktop Software Crashes On Closing
Jan 29, 2010
I had been having trouble with the Blackberry Desktop software crashing each time I closed it when I was done using it. This morning when I booted my computer I got an error message that said RoxWatchTray9 was unable to locate component. When I tried to close that box it attempted to install something but it just stalls. When I close try to cancel it just freezes. After while it tries to install again only to freeze again.
I figured the best solution would be to uninstall and reinstall the program but when I went into Add/Remove I discovered six listings for Blackberry Device Software for Blackberry 9530 smartphone, one for v5.0 and five for v4.7.0. I finally managed to uninstall the v5.0 at the top of the list but I can't remove the other five. I also can't reinstall the program. Roxio Media Manager continues attempting to force an install and is hogging my system resources.
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Aug 19, 2010
I installed the Desktop Manager 5.0.1 off the CD that came with my new Blackberry Bold 9700, after first using Windows Control Panel > Add/Remove Programs to remove the Desktop Manager 4.6 that I had previously installed with my old device. After installation, upon starting up Desktop Manager 5.0.1, the message "Before you begin, verify that your current Blackberry device is connected to your computer" appeared. Upon connecting my device to the computer, DTM 5.0.1 immediately crashed, with the message "Blackberry Desktop Manager has encountered a problem and needs to close."I tried a clean uninstall (KB02206) and then a reinstall, with the same results.The file Desktop_ ERRORLOG.TXT at C:Program FilesResearch In MotionBlackberry reads : Desktop Mgr caused an Access Violation (0xc0000005)
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Aug 24, 2010
ModVer: 9.0.21022.8 Offset: 0006c955 This happens during 'organizer sync' after it has read through the device calendar and while (at the end of ?? ) reading through the lotus calendar. I'm running Lotus 8.0.2 FP 1 to make it worse, about half the time it leaves the device in a 'hung' or 'locked' state. The only way to return the handheld to operation is to remove/replace the battery, forcing a reboot.
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Feb 18, 2010
I have a Blackberry Storm 9530 that I have been using for about 8 months.
I generally sync it about once per day with Microsoft Outlook using the Desktop Manager through a USB connection.Today it would not sync!The PC recognized that I had plugged it in so I am assuming the USB cable is OK.The bar on top of the Desktop manager shows "Disconnected" and the bottom left corner of the Desktop Manager shows my connection as "none"If I try to sync it, a Device Connection box opens up asking for the PIN but does not allow me to type anything into the box.
I have rebooted both the Blackberry and PC a few times to see if this would solve my problem - did not work.
I have also tried other USB connections on my PC.
I have not loaded any new software onto the PC recently, my antivirus program is up to date.
I have read through the help files and cannot find anyway to get it to reconnect.
What do I have to do to get Connected? Do I have to reload the Desktop Manager software or ?
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Sep 30, 2011
I can not use my blackberry as a modem because the service provider has blocked this service. Is there any way I can get past this?
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Jan 27, 2011
provide desktop software for 8900 smartphone.
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Aug 15, 2010
I can not open the Desktop Software v6 after downloading. I get the error message: "BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience." I downloaded Windows PC software. I have Windows XP with Service Pack 3. Any ideas what is causing the software not to open? I downloaded v5.0 and have no issues opening and using this earlier version.
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Jun 4, 2012
Im trying to update my blackberry directly from the smartphone, so when i go to options, advanced optiones, i cant find the wireless update option!
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May 10, 2012
My desktop manager can not see my my smartphone. But it sees the usb. I is also able to see other smartphones. But mine seemsm to have a problem.
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Sep 13, 2010
I have a new Torch. The other day my phone ran out of battery and when I rebooted, my "desktop" folder with my work email was no longer on the phone. I am still recieving work emails in my "messages" folder, but the email folder is nowhere to be found. My company has reactivated my account about 5 times and I have taken out my battery at least 10 and it still does not show up.
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Apr 17, 2011
My phone will not switch on after BB told me to reboot having downloaded an App! My desktop will not recognise my BB when i attach! BB is stuck and i cannot do anything with it - apart from throwing it out the window!!
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Jul 11, 2011
I'm going through the info listed in RIM's KB14202 "How to remove an IT policy from a blackberry smartphone". I'm on windows 7 64 bit, so I have followed the instructions, including opening as administrator. After typing in the "loader.exe /resettofactory", the loader console window appears and a white cursor flashes for about 30 seconds or so, but nothing happens.
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Apr 29, 2010
I purchased the Torch last week. I use it for work. Due to firewall issues I had to have my IT department download the Desktop Software for me so that I could sync everything. I am on the personal plan not the Enterprise, although I still can receive emails for work.
When I did the Configure Settings to set up the syncing it let me do the Calendar and then the Address book. Yet when I got ready to run the sync the Calendar says "not installed". I was able to sync the contacts with my Outlook, but for some reason can't get the Calendar to work. I really need to have my calendar sync'd.I'm on AT&T and have had the Bold 9000 previously. I never had any problems with the Desktop Software until now.
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Jan 20, 2016
WP Lumia 950 XL
WIN 10
To use IMPORT option on PHOTOS app trying to start PHOTOS on desktop but it shows up and immediately disappears/crashes. Any clue how to find remedy for this?
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Sep 13, 2010
I am running Win 7 Home Premium 64 bit. Upgraded(?) Desktop Software to version 6.0.0.43 and now everytime I run the sync the program crashes. I get an error message that states "Blackberry Desktop Software has stopped working"... "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Of course when I click "Close program" the program closes and I get no further assistance. I tried uninstalling 6 and reinstalling 5 and now I cannot sync in that version either (it had worked correctly for a year or so since I got the phone).
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Feb 11, 2011
storm 9530carrier verizondevice mem 879.2 mbfree space 852.56 mbmedia card 7.3 gbfree space 7.3 gbmedia support onmedia transfer onmass storage onauto enable mass storage when on offapplication memory 0.0kbdownload new desktop multiple time with clean install as posted here earlierwhen i try and connect i get "class not registered" when installing usb driver update
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Aug 14, 2010
I am no longer using my Storm (or any other BB) but I may go back to it or to a new BB later, so I don't want to delete DM but I would like to set it so that it does not start up when my computer boots. I was able to achieve this on another laptop with Vista, but i cannot find a way on XP.
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Feb 23, 2012
I have a BlackBerry Storm 9530 with this error. I have tried to follow instructions to use the Desktop software to force an Application load but this error shows up before the phone will connect to the desktop software.
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Apr 9, 2010
Recently I changed jobs and as a result I used crackutil to remove my old companies (BES) IT policy from my BB.The new company activated via wireless activation (BES) and now I have 2 "desktop" contact lists. I am trying to sync with lotuc notes but cant as only the 2nd desktop list will sync. my original contacts are in the other desktop list and will not sync. I have tried going to contacts > options> typing rset and it deletes the lists but i cant get them to load from back up into one list.
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Feb 16, 2010
I downloaded crack utility and desktop manager 4.6 , 4.7, etc. nothing works. My computer will not recognize my phone and it seams I have tried everything. My OS is 4.7.0.148 and its unlocked and now with TMobile. Desktop manager wont recognizing phone.
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Oct 26, 2012
I have owned Blackberry Storm 9530 which has OS 5 Version. Thought of loading it with leaked version of 7. But before that i have wiped my Black Berry without any 3rd Part Backup using BB Swiss Key. Now am not able to load the OS because of it. I cannot connect my BB using Desktop Manager. and my mobile has ended up with white scree saying reload Software: Error 507. Am so frustrated for being so over confident. Is there any help to reload the software. Please help me. Regds, Krish
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May 6, 2012
I have blackberry 9530. The problem is that when i switch on my cell it restart after working.
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May 1, 2010
I went to the Verizon place a couple of days ago to see if they could get my phone to stop freezing and running slow. Well they accidentally deleted over half my pictures and my phone is the only place I have those pictures. Well luckily, I thought, I have a backup file and my pictures will be on there. But whenever I try to run it I get the error "data not recognized by desktop!" Some of these pictures are really really important to me and I want them back. Is there anything I can do to make the backup file work? Will it even contain the pictures? I have a blackberry storm and the verizon place said I have the most updated software.
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Jun 25, 2011
When I delete email's on my desktop, they don't delete on the BB 8820 mobile device (although they once did).
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Aug 11, 2010
Work Machine issue - Windows XP: I have installed, removed, shut down and re-installed the latest Desktop Software 6.0.2 B45, but cannot get the Desktop to recognize my Playbook. Also the system does not recognize the machine as a mass storage device either
Home Machine Issue Windows XP: I have done as above and now not only does the softare not recognize the Playbook but it reloads 6.0.2 B45 each time it is connected. The computer recognizes the Playbook as a mass stoage device, but at 570 MB 100% full (its a 64 G machine)
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Dec 24, 2010
I got a new 8520 recently and on Monday. Hooked it up to my PC and transferred all my Address Book Contacts & Calendar to the phone using Desktop Manager.Next day I got the activation code from my company and put it in and hey presto I was getting emails. Next day I connected it back up to my PC to make some changes to my Calendar and after that the emails stopped.I had to get a new activation code and it was back online however the day after that after I connected again to Desktop Manager it stopped receiving emails again. Back receiving emails again after getting another activation code.Speaking to others in my company who have BB, they have said their contacts & calendar automatically update on the phone when they change it on their PC but it doesn't happen on mine.Any ideas to help me out? Where am I going wrong?After the first time I got the activation code and connected to the PC, it wouldn't sync the Address Book Contacts as it said it was set up for wireless synchronisation but I never set that up?
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Jul 19, 2010
Does Blackberry Support sync with office 2010.
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Aug 27, 2012
I am unable to download the blackberry desktop software to my home computer. I have Windows XP and I received an error message when trying to download the software. I cannot back up my blackberry without this software. Any help would be great as I need to reset my blackberry because I am unable to download any apps or receive my personal e-mails to my phone or use BBM and resetting the phone to its factory settings is the only solution I have been given.
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Jan 13, 2010
I am trying to sync my Yahoo calendar with my Blackberry Bold 9700 via the Blackberry Desktop Manager (version 5.0.1) and am getting the error message "Connection to Yahoo server was lost" when the calendar sync is occurring. The only option on the screen is to press "OK". Once "OK" is pressed, the Blackberry Desktop Manager returns to the synchronization screen. The address book syncs successfully, but the calendar does not. I have tried syncing one way and both ways without success.
A few notes about the environment: I am using the newer version of Yahoo Calendar which I have seen recommended on other postings. I am using standard Yahoo not the small biz version. I have seen this recommended, too.I am connecting my Blackberry Bold 9700 to my laptop via the USB cable that is supplied by Blackberry.
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Jan 9, 2012
Is there any option to replace a nokia smartphone for another in nokia smartphone for India> Mumbai?I want to replace my cellphone I have C5-03 but I'm interested more in Nokia 500 and Nokia 603 can anyone help me out if is there any chance to replace phone?
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Nov 23, 2012
Can the blackberry desktop manager software remotely wipe out all data and reset it to factory settings? I have bb curve 8530 and I have no information on what software update exactly is the desktop manager.
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