BB Storm :: 9530 Cannot Connect To Desktop Software - App Error 523
Feb 23, 2012
I have a BlackBerry Storm 9530 with this error. I have tried to follow instructions to use the Desktop software to force an Application load but this error shows up before the phone will connect to the desktop software.
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Feb 11, 2011
storm 9530carrier verizondevice mem 879.2 mbfree space 852.56 mbmedia card 7.3 gbfree space 7.3 gbmedia support onmedia transfer onmass storage onauto enable mass storage when on offapplication memory 0.0kbdownload new desktop multiple time with clean install as posted here earlierwhen i try and connect i get "class not registered" when installing usb driver update
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May 1, 2010
I went to the Verizon place a couple of days ago to see if they could get my phone to stop freezing and running slow. Well they accidentally deleted over half my pictures and my phone is the only place I have those pictures. Well luckily, I thought, I have a backup file and my pictures will be on there. But whenever I try to run it I get the error "data not recognized by desktop!" Some of these pictures are really really important to me and I want them back. Is there anything I can do to make the backup file work? Will it even contain the pictures? I have a blackberry storm and the verizon place said I have the most updated software.
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Feb 18, 2010
I have a Blackberry Storm 9530 that I have been using for about 8 months.
I generally sync it about once per day with Microsoft Outlook using the Desktop Manager through a USB connection.Today it would not sync!The PC recognized that I had plugged it in so I am assuming the USB cable is OK.The bar on top of the Desktop manager shows "Disconnected" and the bottom left corner of the Desktop Manager shows my connection as "none"If I try to sync it, a Device Connection box opens up asking for the PIN but does not allow me to type anything into the box.
I have rebooted both the Blackberry and PC a few times to see if this would solve my problem - did not work.
I have also tried other USB connections on my PC.
I have not loaded any new software onto the PC recently, my antivirus program is up to date.
I have read through the help files and cannot find anyway to get it to reconnect.
What do I have to do to get Connected? Do I have to reload the Desktop Manager software or ?
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Feb 12, 2010
I have looked everywhere and i cant seem to find any drivers. the blackberry website seems to say that they are on windows update and I can find them but i don't know how to extract them. Basically, i have a custom built pc and windows 7. All usb ports have been tested with other devices. I tried the desktop manager 5.0 and 4.7 and that doesn't recognize my BB. Windows says that i have connected an unknown device.
I tried rebooting the device and pc and removing the battery from the device. All to no avail.
Someone please tell me where to find it, give me steps to get it working, or where to find a self extracting driver. Also I downloaded the RIM blackberry smartphone driver from the windows update site and it still says it didn't install correctly
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Aug 14, 2010
I am no longer using my Storm (or any other BB) but I may go back to it or to a new BB later, so I don't want to delete DM but I would like to set it so that it does not start up when my computer boots. I was able to achieve this on another laptop with Vista, but i cannot find a way on XP.
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Apr 9, 2010
Recently I changed jobs and as a result I used crackutil to remove my old companies (BES) IT policy from my BB.The new company activated via wireless activation (BES) and now I have 2 "desktop" contact lists. I am trying to sync with lotuc notes but cant as only the 2nd desktop list will sync. my original contacts are in the other desktop list and will not sync. I have tried going to contacts > options> typing rset and it deletes the lists but i cant get them to load from back up into one list.
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Feb 16, 2010
I downloaded crack utility and desktop manager 4.6 , 4.7, etc. nothing works. My computer will not recognize my phone and it seams I have tried everything. My OS is 4.7.0.148 and its unlocked and now with TMobile. Desktop manager wont recognizing phone.
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Feb 4, 2010
I had a question about the 9500. Im currently using the 9530 from verizon and was thinking about selling it and getting a 9500 cuz i have t-mobile and im tired of the EDGE/edge problem.....I was just curious if any of you happen to know if the 9500 has the EDGE/edge problem that the 9530 has with T-Mobile.
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Mar 1, 2011
I have tried a battery pull off and after I place the battery again it flashes red for 6-8 seconds then turns off. It won't even connect to PC.
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Jan 8, 2012
I cannot connect to the internet using my Black Berry Storm 9530 verizon.
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Aug 1, 2012
my storm 9530 does not connect to the app world website. when i connect it and ry to download any application or game, it gives this error message:"cannot connect to blackberry app world. plugin error. make sure you have content protection disabled and then try again"i have disabled the content protection. still it gives the same error.
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Mar 3, 2010
My Storm is running all of the latest official software and when I connect it to my Windows 7 PC it shows and error for a fraction of a second and reboots. If left connected via USB it continually crashes until disconnected. It previously connected without issue on my current computer. Has anyone had this issue and what fixed it?
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Sep 6, 2010
i just changed my phone from an iphone to a blackberry I was updating my OS? or i think it was.long story short, it doesnot have a reboot loop (it did and i tried almost everything that ppl suggested)not only I have 507 error when its NOT connected to a pc but also when i connect it to my pc it has only a black dead screen with red led light (not flashing).DM doesnt recognize my bb, LOADER doesnt either, I removed & reinstalled like 20 times since yesterday.
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Mar 22, 2010
When I connect my Storm to my pc and open My Computer then open the blackberry drive then click video folder, then copy files to pc all my videos on my Storm disappear. I can access them on the pc but can't find them on the phone. I pulled the bat and disabled/enabled media card but still nothing.
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May 8, 2011
so my dad has the 9530 on Verizon, and he has like a tethering plan or modem plan or something like that. He connects his phone to his laptop with a USB cable and gets internet on his laptop.I've been trying to connect to his phone through bluetooth and get internet. BTW, I have Windows Vista 32-bit, if that helps.Anyway, I can't figure out what to do at all..I downloaded VZAccess Manager, I downloaded BlackBerry Desktop Manager (Because my computer had been trying to install device driver software and I thought that would fix it, yet it still asks to find device driver software). My computer is paired to his phone, but I'm lost now.
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Sep 12, 2010
I wish there was an easy way for me to portray the amount of disdain I have for my Storm at this time, however, that won't do me any good!I'm just looking to get some insight to my problem and whether or not it can be resolved! It would be really unfortunate if I had to replace my lump of a phone as I am a college student that just moved away from home and am in the middle of my two-year contract.My phone is still in operating order minus the faulty touchscreen, it still receives messages, emails, and even phone calls. All the side buttons work, in short, the screen is just dead.I did not drop it nor spill any liquids on it and I've performed a plethora of battery pulls. I'm at a loss!Let me describe the events that occurred before (seemingly) death of my touchscreen. I was at a friends house preparing for a 9/11 5k race when I noticed my battery was running low so I left it in a safe place to quietly run out of steam because I had no need to carry a phone during a race. At this point it was still fully functional. After the race, I check my phone to see if it was out of power yet which it was. I get home later that night and charge it only to rudely surprised by an inoperable screen. I cleaned the screen and did a few battery pulls afterwards in hopes it was only a minor problem to no avail.
A little hardware information that may be of use:
Verizon Carrier
OS .328
I was also in a moderate car crash the day prior so perhaps that may have caused some problems? Externally, my phone is in mint condition. I suppose this just hasn't been my week!
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Jan 3, 2010
Got this the other day while trying to get vzaccess mgr to work...anyway..reloaded .328 with DM and when i booted up i had 49 some mb app...knew that didnt look right so got to looking and noticed that it did not install BBM or BB maps...i download bb messenger w no problem ota...but BB maps i cannot find... is there an OTA link for BB maps?
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Mar 8, 2010
Most of the time, my Storm charges fine. Plug it in, wait a few hours, and the battery is good to go.Sometimes though, it is plugged in for hours, 16 hours this time, and the power bar is still empty. If I unplug the phone, it shuts off. I mention this to forestall the "make sure it's plugged in, lol" comments. Obviously it's getting some juice, since the phone stays powered up, the battery just isn't charging.One time I had to leave the phone plugged in for three days before it started to charge.Does anyone have any suggestions?
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Feb 24, 2010
Everything seems to be working on my bb storm 9530. i have att plan.i cant send or recieve picture messages. i think either the service books are messed up or somethign else is wrong. i get no mms record found. i been reading and cant find a solution. if anyone knows an easy fix i can do from the handheld, great, but i dont want to do somethign dramatic like reinstall the os etc.
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Apr 29, 2010
my storm is set to loud profile yet my ringer my alarms all sound all together will not play neither will any videos stored or from the browser I get the uncaught exception closing player message on videos..
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Feb 9, 2010
trying to connect my storm to my mac, but doesn't seem to work I have plugged in the usb lead, it charges the phone but thats about it, when I go System profiler it doesn't even recognise thats its connected, I've tried it in different USB ports but still nothing.
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Jan 16, 2010
When I plug into my laptop it doesn't find the device memory in windows. Also, when I plug into media sync it doesn't find my blackberry. Desktop manager always find my blackberry and window always finds my media card. Does anyone know what to do about this?
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Mar 13, 2010
Yesterday I hooked my Storm I to my computer to make a backup as I do each month. Desktop Manager told me that a componet on the phone had an update so I let it go trough the process. My phone restarted during the update and then entered into a seemingly endless cycle of restarting.I tried reconnecting my phone but to no avail it would only contiue it's cycle. I then followed the instructions on how to save a nuked berry but every time it would get to the point of restarting the phone it would get stuck in that cycle again.This morning I took my phone to my local VZW store and explained what happened. The tech replaced my phone with a refurb. I came home and hooked it up to my computer to restore my contacts and the phone went to a white screen and restarted. Yet again it was stuck in this endless cycle until I unplugged it. When I removed this one from the computer it would boot like normal.I tried this a number of times with the same result. I then removed desktop manger and the phone software from my computer along with all drivers and RIM related files. I restarted then downloaded desktop manager and reinstalled. I restarted my computer again for good measure then tried to restore my contacts again. Sadly the same thing happened - once I plug the phone in a white screen comes up and it restarts over and over. Hopefully someone has an idea because I'm lost.
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Mar 10, 2010
One second I'm texting my friend. Next second I get a white screen that says JVM Error. I restart the phone, and EVERY ******* THING IS GONE. CONTACTS, CALANDER APPOINTMENTS, MEMOS, GONE. Why? This phone...This phone is a piece of JUNK. I've had it for over a year now. This..over 100 contacts I have to get b ack. This is fantastic.
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Mar 21, 2010
my screen stopped working so I went into verizon and they replaced my phone (9530). I went home and it was working great, when I went to plug it into my computer I got a WSOD that said MTP error and restarted the phone. I tried on two different computers at home both with desktop manager on them but both of them cause this error and restart as soon as i plug it in so im not able to update the os, backup, restore, or do anything via my computer. I went back into verizon today and switched out phones again, luckily I took my laptop in with me to test it out. This phone is doing the same thing. We plugged it into the computer at verizon and hooked it up to desktop manager and it worked fine.
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Dec 11, 2010
I have upgraded to blackberry desktop 6, now my storm 9530 will not connect: I have tried pulling battery I have disabled my external hard drive I have disable my antivirus
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Mar 15, 2010
I am using 9530 unlocked phone, and it is enterprise activated phone, recently I completely wiped the data on that device, and try to re-install the OS, I can't able to reinstall the OS when I download the same from Blackberry website. It is throwing "unknown error occurred".
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Feb 10, 2011
I was backing up my blackberry torch last night and the connection was disconnected during the backup. When the phone restarted the message "App Error 606" / "Reset" came up. I can't do anything on my phone except for reset it, and pulling the battery does nothing.When I try to connect it to blackberry desktop software it wont connect... I left it for an hour and it still just said that it was connecting.I also tried connecting to BBSAK and it couldn't connect there either, so I can't reset it to factory settings. I checked the desktop manager and it recognizes the USB port as connected to a blackberry device but that is about as close as I can get to connecting to anything.I have a backup of all of my information from before this happened so I don't mind completely resetting my phone, but I have no idea how to do this without being able to:
a) connect it to the computer
b) do anything except reset on the phone
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Jan 31, 2010
i dont remember my secret pattern code, then i want to know how to unlock my blackberry storm 9530 or reset.
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Apr 18, 2010
How many Storm 1 owners are there that's ready to upgrade to the storm 3 when it comes out, or thinking of going with something totally different?
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