Xperia Z3 :: Phone Won't Turn On After Update
Oct 4, 2015
Yesterday I updated my phone. After the update I'm not able to start up the phone again. The black start screen (black screen saying SONY Xperia) pops up for a few seconds and then the phone turns off and starts up again with the same screen. It keeps doing this over and over again.
I've tried pushing the OFF butten/+vol button, but the same things happen when I try to turn if on again.
I've tried to connect it to PC companion, but since the phone turns off and on all the time I'm not able to connect it to the PC.
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Dec 14, 2014
Got a message on my phone to plug it into the Pc for an xperia update.
The update failed and when I got my phone, it was off. tryied to turn it on but it would just vibrate and nothing else.
Tryied about everything, letting it charge, turn it on with Volume + pressed, nothing works.
When I put it to charge the led blinks red but it doesn't turn on. The screen is just black, not even the logo pops up
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Dec 24, 2010
I've seen a lot of discussion regarding the X10 not turning on after a failed update, but my issue seems to be different from all of them.I've seen people mentioning that their green light flickers, or the screen is frozen or displays an error message. Mine does NONE of that.Holding down the power button does nothing at all. The phone shows no sign of life. The LED doesn't come on, the screen doesn't come on, nothing. It does nothing.The battery is charged (and I even left it charging for over an hour - during which the LED was STILL off) and it will not connect to any of the Sony Ericsson software on my laptop.
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Jul 25, 2015
I can't get into my xperia z3 after downloading the new update. I did it yesterday (24/7-15). It only says that Android is starting and that the phone is optimizing apps...after a while my phone doesn't work at all or just restarts again.
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Jun 18, 2012
I just bought this phone and I accidentally hit update install, the phone turned off and it does not open anymore. We tried to PC Companion and Service update, both successfully updated but still my phone is not turning on.. When I hit the power button, the green light is blinking..
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Jan 31, 2012
This morning there was an software update on my xperia active, i clicked ok and it failed to download a couple of times, i figured maybe because i was downloading via wi-fi. i finaly downloaded it and then when finished it started to instal. after that my phone went into a "coma" it is non responsive, the only two vague signs of life is when i conected it to my PC and the little green light on the upper left of the screen lite up. but then the PC keeps making the plug-in plug-out sound and nothing happends, the other is when i press the on button on the phone that same green light flashes for a spit of a second and does not show up again. i've downloade SEUS and PCC tried to up date in both of them to update first and then to original setting and nothing, also tried the rapair, under softwear updates and nothing it takes for ever and and twice frozze in mid process.
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Oct 9, 2010
my X10 won't turn on after the software update I did last night. When I press the power button, I only get a blinking red LED light and nothing else. I've tried to connect it to PC Companion but it won't connect because the USB can't detect something that's powered off, or at least that's what I think since it's not connecting.
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Mar 1, 2012
I recently upgraded my Ray to version 4.0.2.A.0.62. Since the upgrade the Bluetooth doesn't turn on at all, just says "Bluetooth turning on" then reverts to an off state. Prior to the update it worked perfectly. Upgrade was done using PCC, no errors, but even so have tried several repairs since and still doesn't solve the problem. Have tried factory resets, rollback to the original version, Sony Update Service instead of PCC?
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Jan 7, 2011
Whilst trying to update android software, i was half way through downloading and a message came up saying to abort and restart. So i follow the instructions and disconnect usb from computer again and the phone turns off. When i try to turn it on it vibrates like if you were turning it on..but nothing else happens. Now my computer doesnt recognise it and neither does the charger
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May 6, 2012
The battery of my xperia mini pro got depleted during an update attempt, and since then it won't turn on, charge, nor be recognized by my computer through the USB cable connection. Hence the PC companion won't recognize it as well. It doesn't vibrate or turn any lights on, just gets a little bit hotter when connected for a long period of time.
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Oct 3, 2015
I have installed Lollipop but PC Companion insist an update exist i ended with a Software update failed boot message, my error was try to update with battery with 65% of charge. And cannot remember what happen but i ended with the Software update failed error, and the phone switch off and on and off and on with the same message, i read other post about turn off and charge, but i turn off with the little red button to force it but if i connect the magnetic cable or the usb cable to power it turn on again, i force to turn off and and the phone turn on again (with the message of failed update).
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Oct 18, 2012
My Sony x10 mini doesn't turn on after an update attempt?I was trying to update my phone software because he has been really slow and with some errors, so i tried to update but there was an error during the update, they said i should turn off the phone, i did it now it doesnt turn on. When i press the button the green light appears once and the image i get is a phone and a exclamation point...is the phone ruined...?
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Dec 13, 2010
i have bought my x10 mini and i am update it from android 1.6 to android 2.1 by myself using sony PC companion. yes , i am able to install it in about 1 hour , i have notice that the battery consumption after the update is terrible, battery would not recover although the screen is turn off , battery temperature is about 34 deg celcius.I am then turn off all the data transfer , wifi , GPS, background process , kill all the running app application and measure the battery consumption rate !!! it give me 20 minute/percent of battery which is very not desired ! For "my" X10 mini SE 2.1 update ecleair got bug on CPU management, it run continously without going to sleep mode!
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Aug 17, 2015
When I charge my phone it shows a battery then it shows the logo and vibrates before it just blacks out and its all happens again ans again...
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Mar 25, 2015
My new Xperia Z5 is on a constant reboot loop if it's plugged in to a charger or my laptop. I've already tried everything. I've tried pushing the "off" button underneath the sim card slot (I tried both ways including the 120 second method). I've tried plugging it into my laptop to use Sony Bridge to repair. Nothing works.
How do I perform a hard reset on the phone manually? I've tried to hold the power and VOL+ and this doens't work, it just keeps reboot looping. I see a red light and sometimes a blue light in the top left corner of the phone..
This just happened out of nowhere. The phone is 2 months new and I paid top dollar for it. I'm pissed off and have no phone.
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Apr 29, 2011
Yesterday i tried to turn on my phone and i realised it has no battery at allthen i tried to charge it but nothing happenedjust the red led light flashed 3 times but the phone doesnt charge and i cant turn it on im using the original SE charger.
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Dec 12, 2014
I have a Z2, update it stopped working but the front camera. Following that I wanted to load the previous software, but is now worse, not light. How I can ingresarar recovery mode to reset? Not recognize or computer to phone.
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Sep 6, 2015
Shutdown Z3 Dual And then Can not Turn on it. I put shutdown and Volume Up For 10 Sec. And i can't turn on it. When I Shutdown It have 55% Charge....
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Jan 26, 2015
I left my sony xperia z3 playing music while I sleep but when i woke up it showed 0% battery and it shut off. I tried charging it and it still won't turn on. I also tried charging it via usb through my pc but still nothing happens. I also tried pressing volume up key and power button while it was plugged in my pc and led turned red and now my pc can detect it but it is unrecognisable. I also tried repairing it via Sony PC Companion but I can't proceed to step 5 where you plug in your phone while holding the volume down button.
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Jul 12, 2015
How to take out sim card ....
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May 13, 2015
We just used z3 about 1 month but my wife have problem with her phone after update to lollipop. The problem is,when she using flaslight apps in quick setting the phone auto off and can't turn om back. Before this when using kitkat version,the phone also having same problem but the phone still can turn on.
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Jul 3, 2010
The problem is when i lock my phone i cant turn it on, when i press the power button i only see black screen but there is light in the screen and the touches are working even sound and everything and when i turn off the phone and turn it on the screen works but when i lock it and want to unlock the screen goes black .
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Sep 10, 2014
I've had Xperia Z2 for almost two months now, today when I was at work I noticed that it was off, although it had more than 40% of battery still remaining. I tried turning it back on but as it didn't work I figured something was wrong with it.
I tried hard reset and it did vibrate three times, but it still wouldn't turn on. I thought something drained the battary and waited till I got home to charge it. Now that I am at home it doesn't even charge, none of the LED lights work, it won't connect to pc companion either and hard reset now does nothing (as in, it doesn't vibrate 3 times anymore).
I tried volume up/down+power button combination, hard reset, held the reset button for longer than 15 sec, I removed sd card and sim, nothing works the phone is just lifeless. I haven't dropped it or used it intensely, it never overheat or anything of that sort.
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Aug 12, 2015
I've got a big problem with my Z3. It was working just fine today I had about 50% battery, though I wasn't going to use it anymore. I'd just put it to charge. I thought I might as well give it a reset now and again as well as clear application processing etc. So I turn off my phone and plugged it in.
I have noticed an odd red blinking LED which I've not seen before (whilst charging), so I thought I might as well turn my device on and see if there is anything wrong. It seems my device refuses to turn on.
I've then consulted the internet to find any way I could fix my device. The only way I was going to be able to do anything was via Sony Companion apparently. So I set it all up and let Sony download was was needed to hopefully repair the phone. Followed all the instruction until I came to this.
No matter how long I hold the volume down button and plug the phone in, it just doesn't want to work. There are no vibrations even when trying to force the device. I've also tried to reset the phone via the hardware button located next to the Sim tray and that didn't work either.
So now I've just left it to charge via wall socket the red LED in the top left corner is still blinking as I'm typing this. Seems I'm stuck with a dead phone at the moment.
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Nov 7, 2014
I overnight charge last night and i awake in the morning my phone just blank and I force shut down it (volume up+power button) and my phone just don't want to cooldown and making it hotter.. At this rate i just don't know what to do
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May 1, 2015
Just got my z3 a few week and start using it . Moved from IOS . I am having a few problem with my Z3. I can't find my problem in the forum. My Wifi is doing auto turn off. I checked on Wifi Alaways on . But as soon as i m out of wifi signal it will go off. I always forgot to turn it on as a result of it . Could it be from one of the app i installed ? I m pretty sure nothing wrong with the product as i can use it when the wifi is on.
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Jun 29, 2015
I was on my Xperia z2 and the screen began jumping up and down before I shut the phone down and took my cover off to feel how hot the back of the device was.
At this moment, the device was charging and when I try ti turn it on, all I get is a screen mixed with lines of yellow, pink and green, almost like an untuned television.
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Sep 25, 2012
i had created a event in Live Manager, where I have turned on the Speak Messages option. after some time i deleted the event, but my phone still speaks new incoming messages. Its really irritating.
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Apr 8, 2011
ive had the phone for a while now but yesterday when i switched it off and switched it back on a while later it didnt work. For some strange reason when I turn it on the Sony Erricson sign comes up but it just freezes?
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Dec 7, 2010
i just updated my xperia x10 to Android 2.1.Since then, my phone would turn off and on in a loop at times. I had no problem with the previous version.
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Dec 16, 2011
my Xperia mini pro turn off when the phone is idle for too long. when i wake up in the morning my phone is off.. i dont know why. when i on the phone using the power button it will not on instead i must remove and put back the battery again so that it will on again.and i also observe that the date and time of my phone reset.. what could be the possible solution for my phone?
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