Nokia Nseries :: Re-installing Phone Software Failed
Aug 29, 2012
i was trying to reinstall my phone firmware using nokia suite but after backup my pc crashed and a blue screen comes up it was a kernel security check failure. I am using windows 8 release preview any solution for this problem
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Aug 1, 2010
AS soon as I'm switching on my Nokia 5800 Xpress music, getting error message Phone start-up failed.
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Jun 25, 2010
I installed a new application and I was asked to restart the device but start up failed and ask me to contact the retailer.
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Jan 22, 2010
I have windows 7 32 bit and I have a problem with installing the Ovi Player.When I click on install it starts to installs the Ovi Player but in the middle of the instalation it says Failed:
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Jan 13, 2010
When I enter Software Update from the phone the only update that appear is Python for S60 2.0.When I mark it and push start update it begins.Downloading finished.Installing.and then 1 Update Failed. Yestarday I was uninstalled Python 2.0 from my phone, and then I find only version 1.9.7 and install it. Now when I try to download the newer version,which I can't find from the internet it failed?
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Feb 27, 2012
why my N8 is always showing"Phone start-up failed. Contact retailer" everytime it's low on battery. I need to shut it off and on plenty of times and pray that it wont be in the screen. What to do?And, how do i connect it to a TV to view my videos using the HDMI cable?
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Apr 9, 2012
I have recently updated my N97 to software version 22.0.110 but now I cannot install Skype. When I get to the Skype page, it tells me that Skype is not available for my device. Can anyone help on how best I can resolve this or assist me with links to any other chat application that integrates Skype clients. Before the update I had Skype but since the update it has failed. I have reset to factory settings several times but nothing is happening.
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Jul 4, 2012
Skype is failing to install on Nokia N82. Recently Skype was not available in Nokia Store but now it is available but it is not installing. See attached.
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Oct 16, 2011
Is it possible to change phone language as well as writing language for Nokia 701.
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Apr 26, 2012
I am getting "Download error" while installing any applications whethet it is from Nokia Suit or Nokia Store or N 8 fanclub Sighned .:After installation its coming to preparing than an error
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Aug 19, 2011
i'm continously getting a 'system error' message whenever i try to install some apps, such as nokia battery monitor, Internet downloader and fmobi. this occurence only began recently after updating to symbian anna. i've installed many other apps and can still install other apps but i seem to have a problem with a select few. i have attempted to uninstall and reinstall the apps and also done a delete and restore after backup but still no change.
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Mar 22, 2012
i recived an error when installing the vpn policy on my nokia n8-00 symbian belle when i try install policy server it show : cannot install reason code -1 i try to install nokia mobile vpn from nokia site but still the same problem?
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Dec 1, 2011
Unrecoverable download error on installing maps through Nokia map loader.
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Feb 7, 2012
Just updated to Belle this morning & having a problem installing widgets/shortcuts to the home-screen. It worked at 1st but now it stalls & the little circle just keeps spinning forever & does not do anything.
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Feb 23, 2012
I'm getting a "Network connection lost" error shortly after the installation of a downloaded app is started. The status bar gets to about 15% and then the installation is interrupted. I've tried using WiFi and non-WiFi connections, but the result remains the same. My N8-00 was upgraded to the Belle OS over the weekend and it caused most of the apps to be uninstalled. Now I'm trying to get them back but fail to do so because of the error.
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May 8, 2012
Installing IOS 5.1.1 on my iphone failed and now the phone will not show up on itunes and is not recognized by my PC. I tried all troubleshooting Apple says to do minus uninstalling itunes. My wifes iphone still works fine with the same cable and itunes on my PC.
Info:iPhone 4, iOS 5.1
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Nov 17, 2011
For some weeks now im getting "installation fails" message when trying to install some of the software from OVI or from downloaded files. For example, Nokia Sleeping Screen. It downloads and the Ovi bar says "installing" then a smaller window appear in the lower section of the screen saying "preparing installation" then "Installing" then after a few seconds "installation Failed. Some apps for example Spotify installs perfectly, but here the bottom window don't appear at all. I have made a full reset, problem remains. I did a 3 finger reset, problem remains.
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Aug 25, 2011
it happened on my N8 dark grey before two days, two times. I did hard reset (volume down, camera, menu, power). For now, everything is ok, but could it happened again.
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Dec 16, 2012
My nokia maps app is not working on my nokia 603 but the nokia drive app is working well This has happened during a failed update to latest nokia maps... .. How to get nokia maps working again?
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Aug 16, 2012
my nokia 5800 says simcard registration failed,when i enter the mtn sim
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Jul 30, 2011
I updated the Firmware of my N97 mini (to v30.0.004) after the download and update, the phone could not start-up again. Phone says "Start-up failed. Contact the Retailer." I updated it by dialing *#0000# then clicked on OPTIONS, CHECK FOR UPDATE?
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Dec 23, 2011
ive had the Nokia n8 for a year and ive hated every single day of that year...... the nokia n8 is THE most problametic phone ive ever had.... and will be my last ever nokia phone. no matter what i do i get the nokia startup failed contact retailer. yes ive restarted my phone at least 100 times ...... yes i literally restarted my phone 100 times no exagaration.... my phone will start up like usual ..... then after a while it will give me the nokia n8 startup failed contact retailer is there any way to get this fixed without having to reset the whole phone to factory settings??.... ive been able to bypass the startup failed contact retailer by quickly quickly clicking on the small button on the left that then gives me the menu with all my applications but realisticly i shouldn't have to go through all the work to get my phone up...
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Oct 24, 2011
Symbian Anna upgrade OTA 1 of 2 failed all others did not, Nokia N8 product code 059C8T6. Tried reinstall thru OVI still failed.
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Oct 21, 2011
hey ,is there a software or something i can do online to get my phone working again? i recently did a software update for my N97, after the update the phone was supposed to start, the next thing i see on my screen is phone startup failed contact retailer.( which is a long shot considering where i stay)
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May 23, 2012
My phone failed to start up.It shows the word nokia and then says phone start up failed contact the retailer.Nokia 5530 xpress music.
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Jul 1, 2012
I left my phone to charge one night before going to bed (pulled out the charger when it finished). The next morning the phone had shut down by itself and when I tried turning it on I got white lines accross the screen. That happened for a few more times (sometimes blue or green or red lines), and after I removed and put the battery back in the following has been happening since then : Starting the phoneWhite screen with Nokia logo shows upMessage "Phone start-up failed. Contact the retailer". Phone hangs. If I press the shut down button, lines appear and fade out before phone shuts down.
I tried the hard reset method, but either I am doing it wrong, or it just doesn't apply here. I tried connecting it to my PC, but it is not recognised (probably because a message to select PC Suite doesn't show up). The phone is a few months outside warranty, so it is not financially wise (or viable) to send it for repairs. I am an advanced user and I'm willing to try any flashing utilities guides to restore it to working condition. Could it be the battery needing a switch? I tried removing the memory card & SIM, but the problem persists.
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Feb 18, 2010
I'd really be grateful to you if could help me out with this. I have got a locked Nokia N91. I went to a local mobile repair shop which claims to unlock branded phone. While it was being unlocked, the phone got some error for some unknown reason and now whenever I start my phone, all it says is ' phone start-up failed, contact the retailer' the repairer says the phone's IMEI is damaged which I have confirmed from various repair shops and would need some RPL file (which I haven't got any idea about) and since Nokia servers are down its not possible right now, he tells me to wait for a bit before the servers are up on the run again. I have no idea if its even true. All I want to know is Can My Phone really be Repaired? And if Yes whats the Criteria for doing so? And if i take my phone to Nokia repair shop. I am afraid they would not fix it since they haven't got a license to unlock branded phones.
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Aug 23, 2010
While I am trying to install multibooting files for nokia n900 to run andoid.I installed the following files: URL... and URL...
only then I restarted my phone it is giving after nokia logo white screen with one option to choose in order to load and there is 30 seconds so I tried to click like they say but nothing changed and the phone after 30 seconds turned off... and I try to turn on a lot of times but still having this problem... Did I miss some multibooting files?and how I can solve this problem since I want to call somebody now and how to let my phone loads like before
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Jun 12, 2010
i've tried installing the updated ovi maps 3.04 several times now and each time i launch the app it will cause the screen to fade, then i get red, blue and green lines, then the phone reboots. i initially did the upgrade from 3.03, that version worked great, and as soon as it finished and i launched the app is crashed the phone. rebooted a few times and same thing, did a soft reset and same thing. then i completely wiped the phone, formatted the storage, hard reset, installed my must have apps like mfe, joikuspot premium, opera mobile, nimbuzz, facebook and Internet, then installed ovi maps............same thing. so now i'm going to do it all over again and install the maps first, then start installing apps one by one. i'm sure it's an incompatibility between ovi maps 3.04 and one of my apps. i'm not sure why though because 3.03 worked just fine with even more apps installed, and it's not like any of the apps i installed were betas. well after some additional testing i've narrowed the problem down to an incompatibility between ovi maps 3.04 and the current version of joikuspot premium downloaded from their website. i wiped the phone, installed the new version of ovi maps, and the app functioned as expected. i then downloaded and installed the current version of joikuspot premium directly from their website, registered it, launched it, then shut it down. then i tried launching ovi maps again. the application came up but after 5 to 10 seconds i got color streaks across the screen then the phone rebooted. i continued to do this each time i tried to launch the app. then i uninstalled joikuspot, rebooted, and launched ovi maps and it worked just fine. i then tried installing some of my other apps i use like opera mobile, mfe, nimbuzz. all those functioned just fine and ovi maps continued to work. i then reinstalled joikuspot, rebooted, registered, etc.... and ovi maps started crashing again. then again i uninstalled joikuspot, rebooted, and ovi maps started working again.
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Jan 7, 2013
I just received my 808 replaced by Nokia for the 3G bug issue. Now I have been noticing that annoying Connection Failed connection unavailable message every few seconds. Turned the positioning methods OFF and the frequency of the error message goes away but it still pops up every few minutes. I did a hard reset, removed the memory card where most of my apps are installed and it still gives me that same error. Ordered a new SIM to see if that makes any difference - none - Still same error message. That message is so annoying. Anyone have any other ideas that I could try ? Privacy mode is OFF also.
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Nov 8, 2012
Ok I have a 808 bought it as a camera after it updated it, I get this unacceptable repeated popup"Connection Failed Connection Unavailable".Its like every 30 seconds.Its total black background message occupies valuable screen real estate at the top of the screen and repeatedly hinders normal usage of the device, causing especially unpleasant experience when capturing pictures or video.How do nokia users like me go about disabling this message and continue enjoying the experience of the brand we choose to trust?
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