Nokia Lumia :: Broken Usb Connector, It Won't Charge
May 8, 2012
The local Nokia repair store says my 3-month-old Lumia has a "broken" USB connector. This seemed so outrageous that I searched and found this forum with several similiar complaints hidden in other threads. The symptom is that the phone won't charge... which is similiar to several other software related problems. However, to reduce confusion, let's please focus this thread on broken/damaged USB connectors.If your phone won't charge, you can check if you have a broken USB. Just look at yours in comparison to a USB connector on a different phone. I believe this is a manufacturing/part failure in the Nokia. I did not damage my phone. Another poster's phone had this same problem directly out of the box. Another user was eventually successful in getting Nokia to replace his phone. (My local service center wants €290 + 23% IVA to repair what I did not break.)
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Feb 27, 2011
My phone stopped charging one day so I sent it in to Sony.They sent it back saying "physical damage, glue on connector broken".Now this phone is only a few months old.It has never been dropped or anything.If there was any damage to the connector, it came from plugging it in in a normal manner.So I called them back up and said that there is no way I caused any damage to the phone.The customer service person said that he would resubmit it and that I would hear back from them in 24 hours.
3 days later after hearing nothing, I called them and the guy told me that nothing was ever resubmitted and that they don't even do that.SO Sony sold me a phone that broke under 2 months of normal use, refuses to fix the problem, and then told me something completely untrue just to get me off the phone.That being said, has anyone had the glue break on their phone and is there anyway to fix it? I could deal with doing the battery swap and recharge thing but I really want to be able to update to gingerbread.
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Jul 8, 2010
took my shiny new n900 out of my pocket only to discover the lcd is cracked. I have spoken to vodafone who say it can be repaired under warranty free of charge. do you think this is correct ?.I was not sure if accidental damage is covered. Dont want to be landed with a big bill if they repair it outside of warranty. i was only sat in a chair when lcd cracked, not dropped or fell on, i thought it was a bit tougher that this.
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Nov 6, 2012
I bought my lumia 920 yesterday and while it charges in my car with an USB charging adapter it doesn't so with the delivered ac charger! The curios thing is, my old lumia 900 gets charged with the same one... What can i do?
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Oct 31, 2012
Trying to call using my Lumia 800 today and I can't hear or be heard by anyone I call. Loudspeaker works, and so do my headphones. But my mic doesnt work at all.It's pretty much brand new (my dad used it for a few days but didnt like the QWERTY keyboard for texting) and i remember getting a phone call a day or two ago and it was fine.Anyone have any tips or tricks i can try before i send it off for a repair?I'll be phoneless until its fixed because non of my spare phones take micro sims.. and my past experience with sending phones for repairs involved long waits to get them back..
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Nov 13, 2012
i have a lumia 820 that i purchased 2 days ago. today, i opened the case to see where the microsd card would go and then put the back piece back on the phone.tonight, i wanted to watch a Internet video and when i pushed up on the volume button, it wouldn't go up, only down. the usual click was gone too. i opened the case to see if something got stuck and the little copper thingee is missing for the volume up button. i can a little bit of it sticking out from where it used to be?
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Aug 29, 2012
I've had my lumia 800 for a year now and loved it, but unfortunately I dropped it on the corner closest to the sim card slot, and it appears that the clip which stops the sim card holder from springing up has been damaged so it won't stay in place anymore and pops up. This obviously means that the phone doesnt detect the sim and turns off.
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Jan 3, 2013
My Nokia Lumia 820 Screen is broken and gone blank, how do I fix it. The phone is three weeks old.
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Dec 12, 2012
I just dropped my Lumia 800 phone on the floor and now the screen is black, phone seems to works as it makes sounds, vibrates and connects to Zune software. I urgently need to rescue my contacts from that phone, unfortunately I havent set up live account in the beginning so I dont have them online. How can I get my contacts to my computer, etc without being able to see what phone is doing ?
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Mar 12, 2012
my iphone 3gs went flat one day so when i got home i tried to charge it. but nothing just a flat phone which came up with a flashing red battery, so connected it to pc and still nothing! so after hours of threads later decided to have a new battery fitted and it works only thing is it still wont charge or connect to i tunes and its dying fast!
Info:
iPhone 3GS, broken phone
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Nov 30, 2011
My 9930 broken because it doesn't want to charge. I got the new 9930 from my provider but the problem is, I can't transfer all my data from my old 9930 to me new 9930 because my old one can't turn on. What should I do?
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Mar 11, 2011
My blackberry 8520 cannot charge the battery because it broke the usb route.
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Mar 8, 2010
i have a samsung innov8..have had it for over a year now. the usb connectors have broken apart now, and it is impossible to charge the phone. does anybody here know of anywhere i can either get it fixed or where i can order/find another USB?
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Mar 28, 2012
I want to know if its ok for me to go to sleep and leave my Lumia 800 phone charging. It will be fully charged in 2 hours (when I am sleeping) but I want to know if its ok for me to leave it plugged until I wake up 8 hours later. Will this affect my battery, or is it ok.
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Nov 26, 2011
had my phone for 3 days now, i noticed that charging it was kinda annoying from a dead phone, last night it died and i was going to do a full charge cycle, i put it on change before i went to bed, it vibrated to say its connect and i left it, woke up this morning unplugged and it wouldnt turn on so i left it a couple of minutes and tryed again still nothing, i tried plugging it to my computer and it came up saying i need some drivers and need to format the phone i ignored it, the battery symbol came up then the vodafone screen left it for a while then tried turning it on again and nothing just black, not vibes or nothing, now i dont even get a vibe when i plug it into my my computer or power source....
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Dec 9, 2012
Just the other day my Lumia 920 stopped charging when placed on awireless charging plate. I have placed it on multiple plates, and while it will turn the device on as if it is powering the device, and the light on the plate turns on, it does not actually charge. Rebooting has not fixed it.
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Nov 25, 2015
I just picked up two new nokia icons off ebay.. it was listed as new at least.. came in a box etc..
If i plug it in to charge.. it charges at about 1% per hour if that.. turn the screen on and it drops several percent,. use it unplugged and it rapidly discharges maybe 15% or more in a very short period of time.
Im guessing i got a bad batch?
Its very odd that both phones exhibit the same behavior.. and just for kicks i left 8.1 on one and put 10 on the other.
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Dec 26, 2012
So she has had the phone for a month and from what i know, it worked fine no issues. ATT forgot to order her a wireless charger so they finally did and used it for the first time last night. Not sure how long she charged, but after chargine, the phone did not work and she could not boot the phone.
I asked her to ry to do a soft reset by holding the volume and middle button, the phone vibrates after 10 seconds, but it shoes a blue screen. I asked her to do a hard reset wiping everything and starting frrom factory, same thing happens with a blue screen coming on and nothing else.
Im not certain if she had the update either, i doubt she has the update. Is there a way to get this phone up and running or will i have to do a warranty exchange?
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Sep 16, 2012
About Nokia Lumia 800, how much time a battery charge lasts in these situations:
1) Phone active but not used (switch on, screen light off)
2) Phone not active (switch off)A battery charge of my Nokia Lumia 800, with moderate usage, lasts only 24-48 hours.Is it normal for this product?
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Dec 26, 2012
I bought this phone for my son for Christmas and despite having it on charge for a few hours it still shows that there's 56% battery charge then once you unplug the charger the phone won't turn on, completely dead! Tried to check software but when I plug it into laptop it just says device unplugged, the only time I got it to recognise it it was unable to find device driver software. Must admit its completely put me off this phone before we've started, I champion Nokia all the time but wish I'd bought him an iPhone now!!
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Nov 14, 2012
Now i have a dead Nokia 800 sitting buzzing away every 1.5 minutes, This is not a conection prob it's software it just doesnt have eneough energy to reboot its self and go into charge mode, it way too sensitive and obviously a big issue for Nokia.Well after reading this thread and then HAVING to register to post and a loyal Nokia customer for over a decade. i was so looking forward to the 920. Think i'll try Android smart next NOW ADD THIS UPDATE
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Apr 24, 2012
I was able to charge my lumia 900 with my car (Toyota Prius 2010) USB until the latest firmware upgrade. Only catch was to use original cable came along with phone. It didn't accept any other micro USB cables. But after the latest update even the original cable doesn't work! All the cables works well to charge the phone when connected to laptop. I am having hard time using it as i frequently travel.Ideally i should be able to charge with any micro USB cable in the car. Could you guys suggest any workarounds or fixes?Not to mention my iPhone was perfect in USB recharge though it is a slow recharge.
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Dec 31, 2012
Iv read so much on new batteries that my head hurts...Okay, so, do we still drain mobile phone batteries and fully charge them (and keep running this cycle for optimizing battery life)Iv read that its best to keep topping your battery up with charge, never letting it get too low??Also first charges - 24hrs, 12hrs, 6?? I let my new lumia 920 run its factory power until it shut down due to no battery life remaining and the I charged for around 5 hours. Did anyone do anything ignificantly different on there first charge?
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Nov 25, 2011
The battery of my Lumia 800 was empty, so it turned off. I plugged in the USB-Cable and nothing happens. I even can't turn on the phone by using the power button.
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Nov 27, 2012
I have a 2 amp, iPhone 5 compatable USB adapter in my car. When I use this on my Lumia 920 it is charging very slow, 2-3% over a half hour. It charges an iPhone 5 rather rapidly. I could get by on my iPhone for the week and only charge only need to ever charge on my work commute.
If I run Nokia Drive is running the phone will lose charge while charging. Nokia Drive is no good if the phone cannot maintain power.
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Dec 29, 2012
I really want to charge it from my car to USB to the wireless charging plate. I have everything setup except the power connection to my car.
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Mar 24, 2012
After i got last update used my phone couple of days and as batery life still seemed too low i decided tro reset my phone. did the reset and first thing i noticed diagnostics tool was missing form apps menu. so then i synched my phone downloaded some apps and decided to check if reseting had any effect on my batterys full charge.
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Apr 9, 2012
I just got 710 and the battery died before I was able to do enter the settings. Now my phone doesnt want to boot when charging. I get the battery with the red line on the bottom and after sometime wired it shows the Nokia logo but it doesn't go anywhere after that.
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Aug 8, 2012
I've recently gotten the Lumia 800. Although it is fairly new - a month old - it has been giving problems: a loose screen, a battery bug (maybe?) and the phone shutting down after every charge. Firstly, I am certain that the screen is locked in place and is not able to fidgit when force is applied. Since last week, I've realised that the bottom of the screen, where the capacitive buttons are, is shaky. It is not visible, but you can literally feel the screen moving from left to right - this isn't normal, right? Secondly, ever since I updated my phone, my phone has not been able to show me the actually battery life, it only shows me a ? the screen.
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Apr 26, 2015
I have a Lumia 1020 for about 11 months now and today it stopped charging. If I try to turn on the phone, I can see the low battery indicator. Then the phone will proceed to turn off after a few seconds. I have tried a soft reset by holding down power and volume down at the same time. I can feel a small vibration after 6 seconds of doing this, but otherwise nothing happens. I have tried 2 different chargers, as well as connecting to the USB in the computer.
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May 24, 2012
I have just got my Lumia 800 and seems pretty fancy. But still one thing which really bothers me a lot. The battery life! I have update to WP7.5 on day 1. System information as below:
OS version 7.10.8107.79
Firmware version : 1600.2487.8107.12070
The thing is, I unplugged the charger at 9 in the morning and when it came to around 9 in the night. The battery is critical low. I just made few calls, text and no more than 10 mins twitter stuff and the battery is done? My iphone could even stand for 1 day with this usage. I tried everything, reset the fone. But seems not working.
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