Nokia Lumia :: 800 Factory Resets By Itself Every Few Days
May 6, 2012
I was one of the first to recieve a Nokia Luma 800. I was quite happy with it because I had wanted one since Nokia first announced they would build a Windows Phone.
During the software update to build 1600.2487.8107.12070, my phone froze. The update went well, but during the final restart, the screen just showed "Nokia". Eventually the batteries went dead, even thought the power cable was plugged in.
I brought the device to an official Nokia repair point, and got it back factory resetted. That first time it cost me half a day to restore my settings.
However, since that day, every now en then the phone just completely resets: I get to enter all my windows live account again and to reinstall all software. Today even installing software didn't work: I got an error message whenever I tried to install a program. I also noted an extra options in my settings page, starting with "@ApplicationsInstallfd7.." That time I manually restored my phone to factory settings, so I could reinstall everything again.
My guess is that it's either a hardware problem, or that the last software update failed. There doesn't seem to be an option to re-install the latest firmware, so I'm not able to check this.
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Nov 15, 2012
When I reboot my phone, the volume sets itself to 20/30. I set it to 30/30 and reboot, it goes back to 20/30.
BTW, my phone has rebooted itself about 5 times since I got it on Friday.
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Jul 3, 2010
In two days, I had this issue Twice.
The issue is that I have my phone in my pocket and I am walking in the street.
When I need to use my phone, I just noticed that it has factory reset itself.
when This happen, I am not able to make any call till I connect to a Wifi Network to perform some configuration.
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Dec 14, 2012
Battery died and when I recharged it, it had reset itself to when I had first purchased it. All contacts, photos, music, etc. is gone. Any way I can restore old photos?
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Aug 5, 2013
I like to set my phones volume on 18/30. But it seems like every couple hours or so, the phone will reset it back to a default setting of 13/30.
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Nov 29, 2012
I've tried the hard rest but can't seem to do it. Phone switches on like normal, maybe I am doing it wrong?Is there a way through the phone itself? Maybe under settings that I may have missed?
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Jun 5, 2010
How can i change the weekend days to other couple of days rather than Saturday and Sunday?
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Jul 15, 2014
The touch screen wont respond on my Icon even after multiple soft resets. I do have the developers 8.1 installed. If this would be a faulty phone or would it be something in the 8.1 download....
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Jun 25, 2014
I got a Nokia Lumia 1520 last week. Coming from an HTC One (M7), I am still impressed with the smoothness of Windows Phone OS -rarely I get any loading for an app. Moreover Metro has come a long way since the days of ZuneHD.
However I got a slight problem with the date/ time. Both the date and time gets reset back to 20 July 2013, 03:00 after the battery runs out or I try a soft reset.I already tried:
1) Setting the time on manual; it will reset back to manual time and the date/time above.
2) Setting the time on automatic, will still get reset back to manual and the wrong date/time.
3) Instead of setting the phone on 4G, I used the 3G and automatic. Same as above.
4) Setting the date manually and then to automatic, keeps the date/time I setup manually.
5) Turning the device off and on again (not soft reset with the volume key) will keep the date/ time regardless if it was set manually or manually and then automatically.
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Aug 1, 2010
Recenty purchased an N97 mini -- great versatile little phone. Downloaded the free Joikuspot application that turns it into an Internet Access point (serving WiFi.) If I then try to make/answer a phone call at the same time, it reboots itself.Is this normal? Is the power supply not up to it? Or is it faulty? Happened twice so far.
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Aug 12, 2012
whats the total storage and available storage after factory reset?i have the latest update 12121, total storage is 6.28GB and my available storage is 5.94GB is that normal?
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Jan 5, 2010
Each time I sync my 5800 NAM Xpressmusic with Ovi Suite, it resets all ringtones for either groups or individuals. I am not synchronizing all items. I am only synchronizing Contacts, Messaging, Calendar and Notes.
Here is my system information:
Nokia Ovi Suite 2.0.2.42
Nokia PC Suite 7.1.40.1
Nokia Music 1.3.20722.1
Nokia Photos 1.6.434.0
PC Connectivity Solution 9.45.0.0
Connectivity Cable Driver 7.1.23.0
Nokia Ovi Suite Software Updater 2009.40.0.60128
Maps Service API 3.0.38.0
Nokia mPlatform 2.6.40
Ovi Desktop Sync Engine 1.1.0.77
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
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Mar 24, 2010
I'm not sure if this is common, but my n97 is running software version 20.2.019. I bought just recently and it was working fine for the first 2 months. Then i started having problems, like the usual resets and lags.
Lately my phone has been resetting more, my music is constantly corrupted, when i do play a podcast or a song it the audio will stop playing but the progress bar says the song is still going. I have also been having issues where when i restart my phone it doesn't recognize mass memory and all my media (photos, music) are gone. Backgrounds back to the original and all my apps on mass memory are gone. I check file manager and I it says memory in use. I also recieve Disk write error, retry or lose data message everytime i'm trying to download something into mass memory.
I don't really know what's going on with my phone, i've done the resets soft and hard and even reformatted my mass memory. I still get all these issues. It sees mass memory after a soft reset but then i turn off the phone and it doesn't detect it again. Is this normal with s60 v5? Or does my phone need to go back to nokia care?
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Jun 14, 2010
My N97 keeps on resetting all the time, completely turns off by itself even when the battery is full the phone won't even turn on at time and my phone firmware is V20 and I want to update to V21 but is not letting me. I also have hard reseated the phone once and done soft reset multiple times.After getting it replaced once its still resetting more frequently than my other one before I got it replaced.
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Oct 17, 2011
I have a Nokia N8 with Symbian Anna. 3 days ago I did a Software Update (something that was marked as "Important" device software update or something like this). After this my N8 is getting reset everyday (at least one time per day). For example yesterday when I was driving using Nokia maps my phone was restarted in the middle of a city. Before this update I had no problems, I used my N8 weeks without getting a reset.
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May 19, 2010
I like to get a new 5800 as it fits my needed features and the budget. but because it was released in 2008 it seems a little old phone. So do you guys think its worth buying the 5800? Or suggest another phone with similar specifications and price range.
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Jan 7, 2010
I bought a Nokia E72 two weeks back. Don't have much problems with it. Its a great phone. The only problem I see here is with battery life. Before the phone release it was said that the phone will have 11hr of battery back on call. I was expecting the battery to stand for 3+ days with normal usage, but I am really disappointed by nokia it hardly goes for 2+ days. Any one have any trick to make the battery stay longer or any way to handle the phone which will keep the battery well. The second problem I see with phone is the GPS does not seem to be working. But when I use some external application that uses GPS, it works. I am using google maps which works awesome.
I will keep posting for any new problem encountered. One more big question is that , when the new firmware will get released, how do we install it on phone, do we loose data on phone, do we loose any functionality? Can a firmware resolve the battery issue? I found a nice site where we have many free awesome softwares for nokia e71. www.getjar.com. Every possible software is available here. just set your phone model, and the site will have everything compatible to the phone. Nice web site, I really liked it.
Nokia E 72-1,SoftwareVersion:021.024,CustomSoftwareVersion:021.024.246.01
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Jan 16, 2010
I got one problem, that is my N82 phone is jumping date, for Example: i just have returned back to normal yesterday and today is Saturday 16.01 but it is saying monday 18.01. every week i have to get it back. i have checked the Date and times setting and put to the time zone i belong and country ofcourse and switched On/Off Network Operator Time but nothing helped so far, the phone is updated with new firmware.
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Jun 12, 2010
My Nokia 5130c-2 Software Gets Corrupted after every 2 or 3 days or When using Bluetooth.I Purchased it on 28 April 2010.I have to go to Nokia Care for that every 4 or 5 days Is there any solution for this problem? or Should i switch to another phone cause i can't afford to visit Nokia care and Laminate my phone every 2 or 3 days cause they remove lamination every time they update phone's software.
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Aug 11, 2010
We received a X6 32 with 1 year free Comes with Music.On going back into the Music store it asked me to register the PIN again, only to be told that although I have 362 days left, the PIN is not longer valid.I fear this could have come about from us putting another SIM card in the phone.Could this be the reason, and what is the solution?
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May 6, 2011
I am using nokia E5-00 and its log has a slight problem, even though I've set the log duration to 30 days but it still doesn't maintain a log of the previous 30 days. The recent calls log only shows the last four or five calls in received calls and dialed numbers and just one or two in missed calls. Does Nokia E5 have a very small log memory or am I only having the problem?
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Jun 26, 2011
I had got a Nokia music unlimited account with my N8 phone. I had last changed my registered PC somewhere in the first week of march. But subsequently upgraded to Windows 7 and therefore lost all my music on my PC.However, once 90 days had passed, I tried to sign in using Ovi Music player, I get a message telling me that this is not my registered PC and asks me whether I am sure I would like to make my current PC my registered PC. However, when I click 'Yes, I'm sure', Ovi music player gives me an error that "something has gone wrong with Ovi music player.
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Jul 11, 2015
I just got a nokia 1520 and it won't complete a factory reset. It gets about 30% through then stalls and resets and goes through the process again. Eventually, I get a sad face and it shuts down.
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Sep 10, 2014
strange issue had to reset my 1520, only to find most of the cyan apps such as Display, glance, extras and info were gone. Tried updating the phone, in the end had to reinstall from app store.
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Jun 7, 2015
how I can do a full factory reset and be 100% sure it's done without the use of the screen?My 1020 screen is cracked and doesn't come on at all, there's no way to see what the phone is doing. I want to sell it on ebay for parts but need to ensure all of my data is scrubbed. Is there any way, or any tool, that I can use to connect the phone to my PC and do it that way? Maybe some kind of screen emulator?
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Sep 5, 2013
I was having issues with notifications not work and live tiles not updating so I figured I'd just do a hard reset/factory restore and it'd fix everything. The factory reset started and it's now been almost 4 hours and they are still spinning. I have tried to do some of the tips given for the 920 when it had the same issue but none of them have worked. I also don't know of anyway to reflash/unbrick a 1020.
I've tried: Input these keys on the following sequence, press them one key at a time: Volume up Volume down Power key Volume down...
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Jul 1, 2015
I have been having some problems with my 1520 and decided to see if a hard reset would solve the problem. However there were some problems with the backup some threads in SMS and some messages in other threads were missing, but more annoyingly a large number of apps were not reinstalled.
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Nov 4, 2013
Phone will not find updates 1020 after factory reset here is what I did.
1. Removed phone from windowsphone.com
2. Did a factory reset on phone
3. Told it to do a new phone from scratch not restore backup
4. Went through all the setup screens reconnected to MS account
5. Phone was reset up on windowsphone.com
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Nov 15, 2014
This is very odd.. But after a factory reset Nokia Camera no longer shows the option to enable live images in the settings. Not sure how this could've happened. I came across the app "Lumia Camera Classic" which does allow me to enable this option.
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Jun 22, 2014
I have Windows phone 8.1 installed and I need to do a factory reset in order to change Microsoft account and I am just wondering if I do this, I will have to downloaded the Preview for Develoepers app again from the store, right?
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May 30, 2012
If I don't, the phone will not change time zones (when I am traveling) and sometimes will not pass smoothly from cell tower to cell tower. It came to my attention while traveling with a companion who had an identical 4S, bought 4 weeks after I bought mine in December. Email delivery to the iphone also is effected. When I found I was not getting my emails, or even my phone calls I went back to the sprint store I bought it from for help. The Sprint staffer there performed a Network Reset which cured the problem for the time being.
Info:
iPhone 4S, iOS 5.1.1
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