Nokia :: E72 Crashes Randomly During Calls

Apr 2, 2010

I have the e72 for two months now and I Use it for my business. The thing is that the phone keeps crashing in mid conversation in a rate of once or twice a week. When it crash and restarts itself it takes around a minute until I can make a phone call.

This is unacceptable from a business device. Sometimes it crash just as I press the answer key on an incoming call and on other occasions it crashes in mid conversation.

I have the newest firmware version 22.007 installed and I even installed handy manager just to make sure that the phone doesn't run out of memory (is doesn't. I usually have above 25mb ram left).

On the background I have TR Lite (original, bought from Ovi store) running and recording all conversation and sometimes I have Fring for Skype and msn. Both of these apps are not set to be System Application, so even if the phone should sun out of memory it will close them and not crash...

I don't know what to do any more I even formatted the phone and installed everything from the beginning. I have sent Nokia 2 emails about a month ago (from the contact us in the website) and got no reply.Is this just me or does this happen to other peoples as well?

Another problem that I have is when creating new email. In the past when ever I would write a new email I would get list of suggested email addresses in the "To" field. For example, if I would was to write the letter S I would get the suggested email address of the people in my address book whose name starts with an S (Sam, Sofia, Sandra, etc). For some reason this feature stopped working on my phone and I can't find how to make it work again. If I want to send an email I need to manually write the email address in the "To" field every time.

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Product
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Problem
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Date 24/06/2010 19:07
Status
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Problem signature
Problem Event Name: APPCRASH
Application Name: NokiaOviSuite.exe
Application Version: 2.2.0.241
Application Timestamp: 4c1b6010
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Fault Module Version: 1.0.4.0
Fault Module Timestamp: 4c062e83
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Exception Offset: 0001339c
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Locale ID: 2057
Additional Information 1: 614f
Additional Information 2: 89ba3b1ae616352990305316d61015e6
Additional Information 3: 5645
Additional Information 4: 91ea934ce054b8001697d163f3713832
Extra information about the problem
Bucket ID: 1926122460
**************
Vista 32bit
Nokia E71
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