My wife's RAZR just all of a sudden stopped working. It has not gotten wet and the water indicator on the back by the batter is still white. When you power the phone on, it will display the HELLOMOTO splash screen. Pause for a few seconds, then shut down. No sounds or anything. She said it worked fine one day and the next it was cutting on and off and now it will only power on for a few second on the splash screen. I have swapped batteries with my working RAZR batteries and there was no difference. I have tried powering on while be directly plugged into the wall socket with the charger but it will only display the splash screen. No battery indicators or "Charging" text on the display. What is wrong with it??
Every time I connect my phone to the original USB cable the Motocast USB program starts running and then it says please wait while Motocast USB loads your content, and finally the MML has stopped working window pops up with the only option to close the program. I have uninstalled the program and re-installed a new version of it, but that doesn't seem to work. I am using Windows 7 Home Premium 64-bit. I have downloaded a patch that I replaced, even though when I tried to replace it the computer told me I required administrator authorization. However when I proceeded with this action it seems to have replaced the old one with the new one.I have no idea what to do, nor know where to find the problem in writing to post somewhere. My computer knowledge is very limited.
I saw this app called Analytics Viewer running on my Razr. What is this app? Is it something Motorola put in? The permissions are extensive. It cannot be uninstalled or force stopped.
All of a sudden this morning my three-week old Razr MAXX stopped connecting to my local wifi network (Verizon FIOS router B + G).
It shows the network SSID and signal strength, and I've entered and saved the WEP password, but it just won't connect. I have powered off the phone, and the router, and all my other devices are working, but the Razr MAXX just won't connect.
I have changed nothing since last night when it was working fine,
My email suddenly has stopped being forwarded to my phone, a feature I think known as data push. In settings, I see that data push is not supported for my email account but I can't understand what happened because all my emails have been forwarding to my phone for a year and then suddenly stopped.
My Razr's calendar stopped syncing to my gmail calendars. Gmail account settings all say to sync everything. The only calendar offered for a new appointment is "phone storage. Only calendar that shows in Calendar settings is "phone storage".
Jack worked on Tuesday, on Wednesday it stopped.Sound comes out of speaker only. Tried a couple headphones no difference.Cleaned with a paperclip, got one little dust ball.Noticed an adobe air update, uninstalled no change.
I'm getting the following error when trying to check corporate sync emails : "The process com.motorola.service.main has stopped unexpectedly. Please try again."
I also get this error when I try to amend the settings in Accounts: "The application Email authenticator (process com.motorola.provider.authenticator) has stopped unexpectedly. Please try again."
I've tried again and I still get an error. I've tried rebooting and I still get an error. Yahoo and Gmail are fine.
My car dock charger stopped charging my RAZR but works on my wife's HTC but my older Moto vehicle charger still works. It also seems as if it takes a very long time to chage the battery even on my original RAZR home charger.
I have WiFi enabled. Often when I am near a wireless access point, my RAZR M still uses 4G. It's as if the WiFi is going to sleep when I power the screen off, but it doesn't wake up again. Turning WiFi off and on makes it reconnect.It seems to happen mostly when I'm at home, where I also use the Motorola flip stand with "ESP" smart charger, and a NetGear dual-band wireless router/access point.
Brand new Car Dock and Razr. Installed and all good working no problems for first 2 days,then when I dock the RAZR it does not change to the car navigation screen or start to charge.Power light on the power cable. RAZR charges and transfers data via other cables.
The Verizon Sales assistant assured me that I'd be able to Sync my Outlook with my Droid Razr as easily as I synced it with my old Blackberry Tour. Now, after several days' worth of set-up, google searches, forum searches and FAQ's, I'm come to the conclusion that Motorola did NOT build this function into the Droid Razr, and I have to pay a hefty fee for a decent 3rd-party app to do what my Blackberry did for free. Have I missed something?
I frequently hit adjacent keys while texting on my old Droid X. A larger screen and of course 4G and a faster processor were appealing as well. As the Razr HD models sport screens almost as large as the S3 I ran to see them on their first day out of the gates. What a disappointment! Holding my old Droid X up against them I saw that the usable screen sizes were identical. Namely 4.3" unless playing videos in which case the video filled up the Razr HD's 4.7" screen. I couldn't find anything else that would fill up the screen. Perhaps, photos might. But internet browsing, texting and whatever else I tried occupied a 4.3" inset within the 4.7" screen. So why have a 4.7" screen at all? The Galaxy S3 on the other hand fills up the entire 4.8" screen with not only video but everything else, including texting, messaging, web browsing, and everything else I tried. So what gives? Why did you even create a 4.7" screen if you aren't going to utilize it to its full potential?
I thought ICS was suppose to extend battery life? My MAXX wont last very long lately since the ICS, And its suppose to have a very long battery life, what happened?
On Oct 20, we switched from AT&T to Verizon Wireless after being with AT&T for over 10 years. We had iPhones and had to get new phones when we switched. The Verizon salesperson convinced me and my adult daughter to get the RAZR HD that had just come out and he said it was better than the iPhone. My husband stayed with an iPhone because he is a commercial pilot and needed to use aviation apps that were not available on a DROID phone. Initially we were very impressed with the RAZR HD until my daughter had a problem with hers after just 20 days of use. She is an EMT and was on duty sitting in her ambulance. She has to have a phone on her while working. She used her phone several times and had it in her front pocket. She took the phone out of her pocket to call us and the screen was black and not functioning—a few minutes before it was working fine. She noticed some spider cracks in the LCD at the edge of the screen. She took the phone back to the store where it was purchased and the Verizon salesperson accused her of abusing/dropping it and said she would have to file an insurance claim which would cost $99. I was shocked. Our iPhones had heavy mobile use and were even dropped several times, including on cement, but never failed. I told our daughter we had no intention of filing an insurance claim for a defective product that should be covered under warranty. For all we know, it had damage before we even bought it from Verizon. But when she contacted Motorola, they said a screen failure due to a cracked screen was not covered but she could send it in to be evaluated. When we read the warranty, it does not say this. It says it doesn't cover damage caused by accidents, abuse, misuse, including improper usage or operation, abuse or neglect, or impact damage, such as dropping the phone. The phone had not been dropped, abused, or misused. There is not a scratch or any physical damage on the phone and the glass. The phone failed under normal use. The LCD screen under the glass fractured. Normal use should not cause this unless there was a manufacturer's defect in the phone. I.contacted my dad who works with digital and analog wireless technologies/hardware, and he told us to file a warranty claim. He said the phone has an accelerometer in it that detects G-force and impact and Motorola should provide us the data that shows the phone was impacted outside the tolerance thresholds for normal use. Well clearly Motorola and Verizon are just scamming customers and ripping them off. How convenient for Motorola to automatically tell a client all screen failures are due to customer damage. We should have stuck with iPhones and the AppleCare. Apple stands behind the quality of their products and would have never questioned replacing a phone for a defective LCD, i.e., no broken glass, just screen failure. You get a replacement on the spot. Oh but not Motorola—mail it in and then you are without a phone for how long??? We are going on 24 days now. Motorola got the phone and sent a picture of the phone screen (included) and said it was physically damaged—said it would cost $99 to fix—interesting how that is the same amount as the Verizon insurance deductible. Really--they are insulting my intelligence... I called them up and told them to provide me the accelerometer data—I wanted proof the phone was damaged by us and not defective. They still have the phone and have not responded to my request for over a week now. I told customer service that Motorola should be ready for a fight—we will file a report with the FTC and the BBB if they don't repair or replace the phone at no cost. I am very angry about this poor customer service. If we dropped the phone and cracked it up, well that is what insurance is for and that is why we bought the insurance. I would not expect Motorola to fix a phone for free if we broke it, but this is not the case and it is just outrageous. I am worried the same thing will soon happen to my RAZR HD which has overheated while it was charging. The phone is so thin that any expansion in the case is going to put pressure on the LCD. I am wondering how we are going to make it through a 2-year contract with Verizon when the Motorola phone can't even handle normal mobile use. I used my AT&T iPhone 3Gs for over 3 years before switching to Verizon and the RAZR HD and the iPhone still works well as a Smart device for email, photos and music. Clearly Apple has a superior product and also knows how to take care of customers. We called Motorola customer service again today since we aren't seeing any information online regarding the current status of our phone, and they couldn't even tell us what the status is. They have had the phone for over 2 weeks. If Motorola doesn't do what is right, they will lose us as customers. This is so frustrating.
I was facing problems similar to this ( Gallery crash after OTA ICS update )url..I followed the thread and did a factory reset.I now find that the problem is solved but the UI after factory reset is different from the original UI that came with ICS update. I kinda like previous UI. I am guessing it is Motoblur. Is there any way to get that back.
My Razr constantly detects a HDMI cable connection, even though there is no HDMI cable near it (not even a USB cable is connected). A popup keeps showing up asking me to "Select Dock Type". This has been really annoying, as I need to dismiss it every time it shows up. I can't find a way to disable the detection of the HDMI cable.
This problem started after 2 weeks into owning the phone, back in mid December. I called Verizon technical support. They thought it was a hardware defect, and sent me a replacement phone. However, when I received the phone, I found that it was a refurbished phone with a big scratch on the side. I returned it and kept my original one.
Other than this problem, everything runs great, and I love my Razr. My question is: has anyone seen this problem? I have learned to deal with it by dismissing the popup every time I unlock the screen. Can a future software update include a setting where I can disable the HDMI detection?
My Atrix has the latest update applied and has started recently showing the following error message:"com.motorola.service.main had stopped unexpectedly" Touching ok returns to the home screen for 1 second and the error reappears. This makes the phone unusable.I have performed a factory reset and the error was away for 24 hrs but now it has reappeared.
I purchased the Moto Elite Sliver because my Plantronics Pro HD would drop its bluetooth every single time a call was answered or placed. I did a little research and found it may be related to a conflict with the 2.0 headset and 4.0 phone. Moto Sliver is BT 3.0 and was working great until this week. Now every single time a call is disconnected, the headset disconnects and reconnects. Reboots galore, problem still exists. Uninstall/reinstall Motospeak, problem still exists. Sometimes the bluetooth will not connect at all (reboot required). The Droid RAZR Maxx and the Elite Sliver are supposed to be state of the art MOTOROLA, I make a living with my phone and headset.
My wife just got the Droid Razr after her X went bad. I was trying to set up her email accounts and the force close kept popping up. I tried a factory reset but that didn't help.
I'm getting the following error when trying to check corporate sync emails :"The process com.motorola.service.main has stopped unexpectedly. Please try again.I've tried again and I still get an error. I've tried rebooting and I still get an error. Yahoo and Gmail are fine.I also get this error when I try to amend the settings in Accounts:"The application Email authenticator (process com.motorola.provider.authenticator) has stopped unexpectedly. Please try again."There are loads of posts of this topic for all Motorola Android phones (this is the first discussion for Motorola Razr) - none of them have a decent solution!
When I view my contacts and pull up the menu to choose settings. I go to choose AT&T Address Book - You can change your address book settings. When I choose it I get the error : The application Contacts (process com.motorola.blur.contacts) has stopped unexpectedly. Please try again. The only thing odd I can find is that com.motorola.settings.anr.
Anytime I connect my 16 GB MotoActv to my computer, it starts MotoCast USB and then errors out close to completion with the following message, "MML has stopped working". I have submitted an email to supportforums@motorola.com with the .dmp and debug view files and received the following response:[URL]I have tried uninstalling and reinstalling both the Motorola Device Manager and MotoCast as well as replacing the MML.exe, DevConnMon.dll, and NFileCacheDBAccess.dll files located at C:Program FilesMotorola Media LinkLite, but this didn't resolve the issue. I am running Windows 7 64 bit with all the latest patches.
I just tried to sync with my computer (Windows 7 with full admin rights) and after installing and attempting to sync for to iTunes the first time I recieved aMML has stopped working error that forced the shut down of the application and would not let me open it back up again.To troubleshoot I've tried:1) reseting MotoActv to factory settings4) rebooting again5) reconnecting/reinstalling MotoCastUnfortunatly after all of the above the application continues not to work / fails with the same error every time I try to open it (not even making it to the sync page anymore) making the MotoActv essentially unusable since it won't sync workouts or download music.
