Motorola Photon 4G :: No Longer Retrieving Email?
Aug 14, 2012
Have Photon for 10 months. Did firmware update (45.4.13.MB855.Sprint.en.US) a few weeks ago, no change in operation. A few days ago, phone stopped retrieving mail from Android mail app and from Yahoo Mail app. I've always had "Battery & data manager" > Battery Mode > (set to) Maximum battery saver. Always retrieved mail as appropriate for mode.
Tried nighttime saver and performance mode. Pulled battery. Still no mail retrieval. If I open mail apps, they will retrieve mail, but not automatically as before.
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Mar 1, 2012
My Yahoo was working. Then I installed my work email with Corporate Sync. Yahoo worked for a few hours and then would not update. I have deleted and re-added. I can send emails from my Yahoo account to my work email but cannot download and view the emails in my Yahoo inbox. I have a Photon 4G. I have tried all steps through WI-FI, 4G, and 3G - with same result.
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Sep 22, 2012
The latest Software Upgrade New from Moto, no longer has a Q4 date for ICS on the Photon. It now says "Further plans coming soon".I have no idea what this means.The optimist in me says that this means we are skipping ICS and going straight to JB.The pessimist in me says that Moto would rather just offer us $100 and not worry about supporting the Photon 4G anymore. I do hope we get some more definitive news so my two halves don't have to keep arguing.
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Sep 19, 2011
After the motorola update my headphone jack no longer works. When I plugin any type of headphone or cable for my car the phone plays sound though the speaker phone. It was working before the update.
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Nov 2, 2011
Ok, I set my Photon in the webtop dock, but just to charge on my desk, not using the webtop program. It used to display a choice of "Widget Clock" or Webtop, and it no longer does. Maybe I clicked the don't ask again box last time? I do not remember, it's been a few weeks since I used the dock. Anyway I am SURE this is a simple setting somewhere, but I cannot, for the life of me, find it to turn the selection screen back on. I cleared the cache and settings, still no selection screen.
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Aug 17, 2011
whenever I open my email app. I want it to go back the the same account i was using not the default one
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Dec 22, 2011
I just activated a Photon and I think I made a huge mistake. The email client only syncs 30 days' worth of email? There's no way to sync older messages? I don't keep much in my inbox but I do keep messages older than 30 days and I need to go back to them from time to time.I suppose the obvious workaround is to use a 3rd party mail program, but please let me know if there is a workaround. I was stunned to see this limitation.
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Aug 10, 2011
I've had the Photon for about two weeks now and tried time and again to configure my AOL e-mail as IMAP, not POP, which I don't like.I have been able to get it to work as POP mail, but not IMAP. Why is that? I don't think it's an Android thing, because I had AOL e-mail configured as IMAP delivery on my last phone, the HTC Hero.how to make AOL work on the Photon with IMAP protocol?
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Sep 22, 2012
How do you turn off the vibrating touchscreen keys when typing sms, emails, in browser, etc.? I've turned off "vibrate on touch" in Settings/ Sound but still get vibration in these other apps.
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Nov 2, 2012
I've set up several non-gmail POP email accounts using the MoPho Q's ICS built-in email app just like I had done on my MoPho 4G, but one on a GoDaddy hosted domain won't work. I enter the email info (my.name@mydomain.com), my password, the GoDaddy mail host name (pop.secureserver.net), port 110, security type NONE, and tap "Next." It thinks for a few seconds,with "Checking incoming server settings..." then comes back with "Couldn't finish:Username or password incorrect." (Server name, port, and security type are per GoDaddy directions.)
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Feb 7, 2012
I am coming from a Samsung Epic 4G. I have two email accounts and would rather use separate email in boxes. Is there a way to create a shortcut for each different inbox?
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Apr 25, 2012
is there any way to add a new contact in my phone without having to save them in an email account? I am only given the option to save them in either my gmail or yahoo account and I don't want them saved in either.
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Nov 19, 2012
I just purchased a motorola photon Q 4GLTE. Used to have the Samsung Moment. On this motorola I can take videos in HD 1080 or HD 720 and 3 other lower settings but none of them will send via text or email. Message says the file is to large and to use the Video MMS setting. I used that setting and the quality of the video is awful and the sound is almost inaudible. but it will send in a text. How can I send or convert my HD videos to mms and send them via text and email? Do I only have the option of the video MMS mode? If so....I would much rather have my samsung moment back. took much better pictures and sent high quality videos. I have searched high and low and went to a sprint repair store and there are no answers to my problem. The store said they are made like that and don't have good quality mms settings. I can't believe this is so. Is there an app or a setting to fix this problem
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Jul 20, 2012
How do I enter an existing email account to my phone i keep getting a configuration error
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Sep 6, 2011
Im not sure why since ive reset my photon the only issue im having is downloading .doc files - the attachment says unsupported file type. Ive downloaded apps like readers and a different yahoo app but no luck - still unable to download those attachments. I havnt found any know issues or anything to support what im saying so maybe Im the only one.
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Aug 5, 2011
I received my device yesterday (August 04, 2011), and so far so good. I still need to figure out how to add my yahoo account and get my corporate email setup. If you would like to exchange information about the Photon
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Aug 24, 2011
On my first Photon and my wife's Photon the email icon is a bright red icon looking like an envelope.
When I updated my Photon I now have a gray borig @ sign icon. Where is the other icon? That seems to come if you set up email with another provider (I was initially using comcast). I tried creating comcast account again but it did not change the icon.
Is there a way to get that notifiacation icon back? Obviusly it can be done without being root.
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Nov 6, 2011
I am a new owner of Photon 4g. I used to have a HTC touch. I am getting "login failed. please try again" message when I try to setup my corporate email.
1> I have tried using both domainusername and just username with no success.
2> Also have tried setting up gmail as corporate account and later changing to the desired account settings as suggested in other forums and it still shows the same error.
3> I have also tried unchecking "verify certificate"
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Aug 21, 2012
Is there a setting that will make the text wrap when resizing? When I pinchzoom, the text resizes fine, but I then have to horizontal scroll and it's obnoxious. Traded from EVO Shift which had this capability.
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Jan 6, 2010
I would need to get an alert when new emails arrive on my N97. I have tried to set the email programme to Automatic Retrieval > E-mail notifications/Auto-update - but even if I leave the email programme running, I don't get any notifications. What is wrong?
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Jul 7, 2012
I own E6 and 701 and both phones have the same problem: at least once a day I have to restart the phones because they stop to retrieve emails every 15 minutes! It's a shame for nokia, E6 is a business phone!!! E6 has this issue since first Anna firmware and 3 upgrades didn't solve this very annoying issue! Hard reset, soft resets firmware recovery from Nokia Suite useless. I won't NEVER buy a Nokia phone, for sure.
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Jan 29, 2010
just switched over from an IPhone 3G to a Bold 9700 and I'm loving it so far. Besides the SMS bug, the only thing that has bothered me is that my Gmail isn't receiving emails. I made sure I set up my account correctly and I even received a confirmation email, but two days after that and I have not received a single email. I have signed into Gmail from my computer and had multiple emails that my Bold never received. Any ideas what the problem might be?
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Sep 17, 2010
Just purchased an BB Bold. I have several e-mail accounts. When I add those accounts to my BB it only shows me any mail that arrives after I load the accounts, all my past mail does not show. Could someone tell me how to load all my complete email history.
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Apr 23, 2011
I lost an email account password on my home computer but have the password saved on my blackberry, how can I reteive it? All i see when I look it up is ******.
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Oct 13, 2011
After the latest update I lost my hotmail account and charter account. They are seen in my accounts but nulled out. I can not delete them. Also, if I try to add them back, I have no options anymore for adding email accounts. It only gives options for Facebook, Google, LinkedIn, Lotus Notes, and Skype and the lotus notes and skype is there because I additionally installed that. Does anyone review functions of the phone before they release updates or are we all just Beta testers for Sprint and Motorola. I had just got my phone fixed with all the other issues.
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Oct 17, 2011
I'm having a bit of a problem with my email. I've set up a personal account to use IMAP. On my old phone, deleting items from my in box removed them from the server, but that's not happening now (using the default Mail APP). I noticed it was sending them to the trash and so I went into the trash folder, selected all the email and then tapped the "Delete" button. Nope. There were nowhere to be found on the phone, but they were still on the server (as I found out when I got home and connected via my desktop client.)I read a suggestion on a non-Photon specific forum that suggested to make sure the trash folder was set up to be a push synch, so I tried that.ere are my settings for the account:Data Push (not checked, but I've also tried checking this)Fetch schedule: every 15 minutesFolder sync: Trash - background; Inbox - background; deleted (which is an empty folder) - background
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Jun 3, 2011
Since I did the current update I'm no longer getting my Yahoo (which is my primary account) email notifications (I was before the update). If I go in to check email I have messages. My Comcast accounts works fine. Background data is enabled.
Under "email settings" I have "Data Push" selected ( I even tried it with it unselected). I have fetch schedule "every 15 minutes" checked. I did notice that when I go into "Folder Sync" All the folders say "manual". I've also tried several battery pulls. If I go and open the email apps it does download the emails.
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Apr 5, 2010
I'm new to BlackBerry and have my curve 8520 recently.I created a Gmail account but it doesn't download the old emails from my inbox, just push the new emails coming in.I searched and being told by my service provider that blackberry doesn't retrieve old emails, is there any other way beside this to get emails push to my bb?
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Jul 4, 2015
Since updating my phone SMS text or the email sender no longer shows up in my status bar. I just get the notification icon. I initially thought it was a problem with Chomp SMS, but then I discovered Gmail is not showing the brief text notification either, just the icon. Any setting somewhere to change that?
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Dec 19, 2012
I have recently downloaded the new Yahoo mail app and after doing so I no longer receive a notification that I have received an email. I use light flow and it is set up properly for all other notifications.
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Oct 26, 2011
Since upgrading, CorporateSync can no longer communicate with our MS Exchange email server at work. I am in I.T., and spent the moring with two co-workers troubleshooting this. We moved the phone into a test area with no policies, then turned on and off each policy, testing connectivity results for each one.The only policy preventing the phone from connecting to the server was, "Password Required". The phone can connect to the server only if a password is not required.
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