Motorola Photon 4G :: Media Link Not Functioning
Oct 2, 2011
I purchased the Photon 4G at the reccomendation of a friend and sprint employee who spoke highly of it. It, being a Motorola product, left me somewhat wary (nothing against the company, their hardware is great, not so much the software end.) The phone itself runs like a dream, no issues to speak of, yet. I connected it to my computer last night to charge, aware I'd most likely be prompted for drivers and what not, and I was correct. Surprisingly so, I was prompted with an autoplay for the Moto Helper software contained within the phone ready to install. Did so. Updated everything. All was great. I disconnected the phone and removed the back to install my micro SD card, nothing impressive, just a small 4GB I had laying around until I purchase something bigger, if I need it.
Upon reconnecting the device, I noticed rather than appearing as two separate devices, it merged both of them together under the same portable device under My Computer. Didn't know quite how to feel about that, but didn't pay any mind. I'd left it connected for most of today, when out of the blue, Motorola Media Link pops up, seemingly unprompted and for no reason, and starts trying to sync. It hangs, or something, because I only have 2 or 3 gigs worth of stuff on the card and nothing in the phone yet, and it had sat there for at least 2 or 3 horus at the "Loading new media." stage. So. I disconnected the phone, which allowed me to close MML. It should also be noted that around the same time it popped up, the storage units were separated in My Computer, each appearing as a Removable Disk, one for the SD card, one for internal storage.
Anyway. Upon reconnecting the device, MML did not reappear, and the storage units were merged once again. Attempting to launch MML did nothing, I could see it running in my resource manager, but nothing was happening. I rebooted, still nothing. I then uninstalled and reinstalled, still nothing. I'm not sure if MML is the way to go after reading topics of it messing with Applications, still, I would like the functionality available to me if I decide to use it.
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Sep 9, 2011
I've used the Motorola Media Sync app twice to transfer music to my phone. Both times, about half of the icons and shortcuts get removed from my home screens. The apps are still there, I just need to put them back on to the phone.
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Jul 29, 2011
Last night I bought two CDs on line. i downloaded them to my computer and plugged in my phone to download to the phone. Media link started up and downloaded every CD on the computer before I could stop it. (I had selected only the new CD's in media link) I had to go into my music and delete everything that was duplicated. Then I discovered that my playlists were all empty. I had gone though all of my music and put all songs in playlists. Now I had to do it again!! I thought I was all fixed up and discovered this morning that all 1,290 photos from my computer were loaded onto my phone as well. DO NOT leave media link on your computer. I'm removing it when I get home and I'll start doing the old copy/paste routine. Motorola should send warnings about Media Link to all customers.
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Aug 1, 2011
i'm having is that although the light sensor seems to be functioning according to various sensor tests, brightness isn't automatically adjusting and the "in-pocket protection" thing isn't turning the phone off when I stick it in my pocket.
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Aug 19, 2011
I have just moved from a windows phone and got this photon phone. I listen to music from the web, like 181.fm/mobile. These stations require a windows media player to work. The windows media player is not on my photon phone or in the android market place.
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May 19, 2011
how can i stop motorola media link to start when i plug phone in my pc, it is little bit anoying.
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May 28, 2011
Just bought an Atrix (I had been given an Apple 4 and was talked out of using in favor of the Atrix)
I was able to install Media Link on my Dell Vostro PC running Windows 7, but keep getting the error message during installation on my Dell desktop running VIsta Home Premium that Media Link cannot find MotoHelper Driver 5.0 (I have removed some of the underlines, etc. for brevity's sake). I have installed that MotoHelper Driver about 300 times, but still get this error message.
What is the trick to getting Media LInk to install?
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May 18, 2011
I'm using the MML 1.5 and the latest drivers from the Motorola site for the Atrix.Running XP SP3,I was able to sync with my Atrix a few time, but MML doesn't work consistantly at all. Any advise in order for this to work properly. I've tried removing and reinstalling with no avail.I've also put my phone in each of the USB modes without luck..
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Nov 22, 2011
When I connect my Motoactv via USB to Motocast I receive and error message where it says that MML has stopped working suddenly and windows is looking for a fix.Then nothingI have ripped and re-installed the program several times and still doesn't work. It worked once when I first set up Motoactv then hasn't worked since.Anyone know of a fix. I just really want to update my Motoactv with the new software and manage my music through Motocast via MML.
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Sep 20, 2012
After i took at pic and save it in my gallery then i set the phone down . two minute i look at my phone to surpise igot a a blue n purple salt n peper screen i try to turn off my phone . which i could not until ipull out the battery. Then it start working fine. idecide ibetter hook up my phone[usb] to my laptop. To tranfer the pics n files over to the lap top it said that media link was not working so i try to repair it threw my control panel> program/freature> motorola Media Link Repair which it didnt work. so i unstalll it. rebooted my visa. restall it and it still not working now . It say that the Motorola helper is updated . it work for me3week ago.
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Aug 2, 2011
I can not get motorola Media link to sync anymore
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Jun 24, 2011
I have a Atrix and I have tried syncing through Media Link and it duplicates most of the music files so I have two copies of every album in two different places on SD card. It puts them under mobile/music but also under a music. I never set up the file system on my SD card but I did switch it out of my old phone. Why does it do this and what do I need to do make it stop? Should I delete one of these file folders completely? I have already deleted all of the music files on my phone and then synced it again.
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Jan 20, 2012
I have downloaded and created a motocast account on the web and my pc. I cannot access if from my Bravo. I get a log on error. Also, when I try to selected the media link id in accounts nothing happens??
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Nov 15, 2011
Im wondering why MML doesn't have an option to turn it off. I don't use it much and short of installing it I see no option for it not starting up every time I turn on my computer.
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Oct 5, 2011
When will the Motorola Media Link for Mac work with the Electrify?
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Dec 26, 2011
I am able to transfer pictures from the phone to my home computer using media link. But unable to get the videos. Media link shows information is there under videos.
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Jul 23, 2011
why does Moto Media Link take forever to sync my music? Its annoying, but I love having a phone that can hold music. I do like whats on Gingerbread, now that I don't have to find the album name, but still, it shouldn't take an hour +, especially when the screen says 20 minutes left.
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Apr 25, 2012
I have tried to get this to launc so many times I'm bored. Connrct phone and after some time of "installing driver" it fails to install "MML" drivers, this happens on both my win7 and xp pro machines. Tried with anti virus off on both computers same result. also is it worth the hassle, does it do more than the portal?
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Feb 21, 2012
On my previous windows phone, I could download media for example before I got on a flight. For some reason, when I try to do the same thing on my Photon, it streams the media as opposed to downloading it. How do I download it?
For example, go here and try to download a previously taped radio show from their archive and select "Get MP3": [URL]
For me, it automatically plays it instead of downloading.
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Oct 13, 2011
The Sprint manual says you can download music via Windows Media Player or MML , but once you load your music via Media Player, if you use then Motorola you will end up with two seperate files that will use your memory. From the Media player you will have a file called Music,and from Motorola you will have a file MML Mobile.
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May 18, 2012
My Iphone 4 just turned its self off and I cant get it to turn back on. It was fully charged and playing the Bell Media App when it ceased functioning. I tried turning it on with the button on top and nothing is happening. I have plugged it into my macbook & Itunes is not recognizing it.
Info:
iPhone 4, iOS 5
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Dec 26, 2012
I have purchased xperia neo V on May 2012. Since yesterday the speaker of the phone doesn't seems to be working. I am unable to hear any ringtone or listen to any media on speaker, while the same seems to be working fine when the music is played through headset. However the faint sound can be heard when you bring the speaker on to your ear.
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Jan 24, 2012
using Photon 4G with Airtel prepaid sim with system version 45.3.6.MB855.Sprint.en, Whenever I run short codes (USSD codes) like *123# to check my prepaid GSM balance or interact with service provider by *121# it takes long time showing USSD code running.. and after few mins either shows MMI successfully complete or MMI failed but doesnt actually show the text which is shown in my other GSM phones; to query balance or activate some service. Tried forums but no concrete solution.
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Aug 11, 2011
Any use the Motorola Date and Time Widget? Mine seems to hang at night (seemingly about 20min after I plug it in for charging) and stays on yesterdays date and time until somehow it corrects itself the next day. There is no way to "activate it" or make it correct itself. All other clocks and calendars are correct.
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Jan 23, 2012
I have a Sprint Motorola Photon 4G and I am using it in Brazil with a Claro SIM Card. The phone reboots itself sometimes when I try to make or receive a phone call (2 or 3 times a day). I know this is happening to other Photon owners and I already tried the factory reset twice. My build # is 4.5.1A-1_SUN-198_6. Does anyone know a fix for that?
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Oct 12, 2011
i bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
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Sep 19, 2011
That's basically it. I don't want to keep getting e-mail (at my gmail account) that I have no events on a given day. How do I stop the Photon calender app from doing this?
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Jan 9, 2012
I have a major issue with my corporate exchange calendar. If I accept an invitation to a meeting, the phone makes me the organizer of the meeting. This syncs back to my corporate calendar. This is obviously completely wrong. If I delete the meeting on my phone, or on my computer, it sends out a message to everyone that was on the meeting saying that it was cancelled. If I need to adjust the meeting only on my calendar, it sends out an update to everyone. It has caused a lot of confusion for me and my work colleagues.
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Oct 28, 2011
Has anyone seen / experienced this? When I have my photon in the car dock and using the GPS, I am unable to receive incoming calls. My girlfriend has called me for the past three days and she says my phone rings and rings and goes to voicemail. I have Sprint Service. I am not using TeleNav or any other navagation, I am just using the GPS mode and Bluetooth is also running. I dont have any other issues with not receiving incoming calls unless its in the dock.
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Aug 14, 2011
I noticed that whenever I am making/receiving calls, the screen flashes every few seconds. I wonder why it is doing that. I have never seen this on any other phone before. At first I thought it was related only to the silent call issue that the screen flashes every few seconds but even when I am able to make a regular call it still does this.
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Aug 19, 2011
If I have 5 or more all-day events on one day, the calendar doesn't display the text of the events, which also makes the lines very skinny and difficult to select.
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