Motorola Motoactv :: Cannot Sync Android App Server Error Every Time
Apr 27, 2012
I have a Samsung Galaxy Nexus with the MOTOACTV app installed. Whenever I try to sync it, I get an error saying"Could not reach the server while attempting sychnronization". It doesn't matter if I am on WiFi or using the cell network. The only way to get it to sync is to log out and back in. I have tried to uninstall and reinstall, but still have the same issue.
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Mar 14, 2012
I have seen people having several problems with sync'ing. My problem is probably a variation of the basic underlying problem.I got my Motoactv a couple of days ago. I did a workout, and then tried to sync it wirelessly. I tried several times, but each time it gave me a network error. So then I connected the device to the computer via USB and the sync was successful.The next day, I did a couple of workouts. This time both the wireless and USB syncs failed numerous times. After reading several other posts, I did a factory reset.I then did a workout, and tried the wireless sync, and that failed. I didn't try the USB sync at that time. I went to bed, and when I got up this morning, Motoacdtv said that the sync was successful. So sometime during the night, the wireless sync occurred. I then did another workout today, and then did a USB sync which was successful. Another workout, and then the wireless sync (without intervention) worked.
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May 20, 2012
Every single time I connect my watch to the computer via USB cable I get this "Connection Error": "Your MotoActv device cannot connect to the internet if your computer requires a proxy to reach the internet, please click proxy settings." Then I click the "Try Again" button and it successfully connects. This happens every time without fail. It's annoying. Can that be fixed?
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Jun 4, 2012
I'm a new Motoactv owner. Today is the first time I tried to sync my workouts and view them online. It takes a very long time to complete the sync (5-10 minutes). The first time it supposedly synced, my workouts were not uploaded to the site. When I log onto the website, that is also incredibly slow. Every link I click takes extraordinarilly long. When I try to view my work out, I get an error ("Internal Error has occurred..."), and it tells me to log out and log back in. But that doesn't result in anything different.
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Mar 9, 2012
Am I the only one that gets these errors everytime I connect? I just click "try again" on the first message, then I click past the second message and then it works, but it seems odd. I don't have anything special on my network, it's just a basic cable modem with a wireless router and my computer connects via wireless. See attached for errors
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Jul 25, 2012
Is it just me or is anyone having problems with data syncing to the Motoactv.com portal today?
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Jun 3, 2015
Using 5.02 and the email client only syncs when I update the time period or incoming server settings. I have two other accounts, one pop and one exchange, that work without issue. This imap account won't sync. If I delete and reinstall it works for a while and then the problem comes up again.
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Jan 24, 2012
I can't get this device to work behind a proxy server. When I connect the device to my computer (at work) it says it can't connect but there is a "proxy settings" button. I click it, I fill out the appropriate information, it doesn't work. I try several variations, it doesn't work. How to be able to successfully connect the device behind a proxy server?
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Jun 1, 2012
After having a ton of syncing problems that never got resolved I now get "Please wait, syncronization in progress..." screen for a long period of time. It will eventually time out.
I have tried uninstall, reinstall, and even a factory reset erasing everything. Nothing works. I have had this issue with the last couple versions of the MOTOACTV app but I am currently on 2.0.52. I emailed support a logcat a while back but never heard anything from it. I love the MOTOACTV, but without the app.
Oh and I am using a Verizon Samsung Galaxy Nexus with Android 4.0.4.
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Mar 30, 2012
I was wondering if it is possible to install the android Spotify app on the MotoActv? Spotify lets you stream unlimited music for free (and be able to download the music for a small price a month). I don't have MP3-files on my computer, but with Spotify on my MotoActv, I could leave my mobile at home.
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Apr 30, 2012
I've played a few golf rounds and synced them to the website, but they arent showing up on the Android app. Has anyone here been able to sync a golf round and have it show up in the app? When I do a manual sync it says it has updated successfully.
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Jan 23, 2012
I would like the watch to show the time continuously without the display getting off. I managed twice the display to show down the time but I can't recall how I did it?
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Feb 19, 2012
Noticed last few days that the time of day seems about a minute behind what it should be.Does it ever adjusted to the actual time when you do an outdoor workout? Maybe not as did one yesterday and no difference.Got latest software 4.57.97
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Jun 4, 2012
I have been logging into the MotoACTV site for for abput two months now. The very first time that I tried to login several months ago I received the Error Message: "An Internal Error has Occurred. Please Log Out and Log In again." I have rteceived the same message intermittenlty since then and also today. This seems to me a problem with the servers not adequate to the demand and should be relatively easy to remedy. i use a variety to fitness sites -- Strava, Edomondo, Garmin Connect, Training Peaks -- and have never received a simmiliar message. I think Motorola should get a handle on this problem.
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Jul 19, 2012
A few days ago I went for a run, got back, went on [url]... to see my workout... but it wasn't there. At first I thought it just didn't sync yet, manually synced it, still nothing. After playing around with it for a bit, I started reading through the forums and came across the "Class Action Lawsuit" thread where in the guys rant he says "It constantly resets the date and time so you're workout will show up as 4 months in the past ( not ideal for a training log) "
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Feb 11, 2012
I went for a walk outside so used the great GPS mode but unfortunaley left it in my coat pocket and forgot to turn it off for 10 minutes. Is there anyway to change the time the activity took in this situation.
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Jun 1, 2012
How time of day is updated on the Motoactv. Since it has gps I assume it can access gps time, but I can't figure out if the device's time is updated, or if one has to update it manually.
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May 27, 2012
Third time in a row this evening. Went to the gym, did some workouts, came home and synced up. Couldn't find my session on the portal so checked the watch and found once again that it had changed the time and date. It definitely isn't user error and it's the 3rd time it's happened.
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May 17, 2012
Does anyone know if there is a way to see your heartrate on the time screen without recording a work out?
Assuming you have a HR strap paired with your MOTOACTV.
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Jun 6, 2012
Suddenly, I noticed my time was off by 1 hour. I didn't touch any of the time settings that I knew of....I went into the setting screen for the clock and where it used to say Eastern Time zone now says daylight savings time. Page further into the time settings, I got to the time set page which showed the correct time was set.I backed back out to the clock screen only to see it still showing 1 hour off... I shut the watch off and restarted it... After doing so, the time was now correct..
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Jun 20, 2012
How do I change the time of day of the workout? I chose the beginner Carmicheal 5K plan and did the first workout today. Before I did the workout I noticed that it had me starting at 4:00 AM. I have no problem getting up early--but I'm not doing any workout at 4:00 AM. I usually start between 7:30 - 8:00 AM. Is there a way to adjust that?
When the workout synced it showed up as just a run and still has me listed for another workout today. In another words it recognized my workout but not as part of the traning plan. I don't think I need to run two of those a day--one is enough! Is there any way to correct that?
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Oct 6, 2012
The date and time display in the upper left corner is blurred together. The device did not get wet. Also, I turned it off and back on and still no change. Are there any other suggestions? I am running the latest software.
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Mar 19, 2012
After my MOTOACTV 8GB came from warranty (from Moto, obviously), Motocast USB offered me an software update. I ran before the software update and sync'd to my motoactv.com account.After I installed the software update, my Motoactv DOES NOT SYNC with my account.I tried everything: sync with my laptop (Mac OS X Lion, last update), sync with wi-fi, sync after power off/power on, sync after reboot (start+power), sync after reboot of my laptop, sync after "factory reset". DOES NOT SYNC.
Then I tried a new account on motoactv.com. Now it does sync!The I tried to login to motoactv.com page -the new version is UGLY and DOES NOT WORK in Mac OS X Lion' Safari, why we need ads on that page? I BOUGHT, I OWN one MOTOACTV 8GB- and I can login to my old account, all my OLD info is there, but I want to put my new info, my new stats there.The watch does sync with my new account, DOES NOT SYNC with my old account.Then I tried to "factory reset" and to sync with old account... STILL DOES NOT SYNC.Today, I ran, and phone DOES NOT SYNC with new account neither... then I "factory reset" and it does sync with new account, but it DOES NOT SYNC with old account.
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Sep 19, 2012
1) what "stages" are and how they're used? There is nothing in the manual about them.
2) Is there no way to have the live data screen display the total time and distance since the beginning of the workout? It appears that you can only choose lap, stage, or zone time.
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May 18, 2012
I'm regularly seeing the incorrect time displayed when I wake the device to check the time. I completely understand not rendering an updated clock when the screen is disabled, but this needs to occur instantly when the display is awakened. Currently the lag can be around 10/15 seconds (I've not measured precisely, but I can wake the screen by shaking at least 3 times and let it blank again before an update).
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Jul 17, 2012
Time in upper corner is more annoying than anything, but would still like to remove it.
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May 27, 2012
I ran a marathon today and when I crossed the start line (stepped on the mat to start the running chip)I started my watch. A few seconds after finishing I stopped it. The watch is about 3minutes off from my chip time. why this would be different? Could the Marathon time not be accurate or is it the MOTOACTV. I have the 8 gig watch...it was fully charged when I started. 3 minutes is a big difference. I didn't lose any signal while running.
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Nov 1, 2012
We have not seen any releases recently for bug fixes, and support is all but non existant anymore. Tons of features that dont work as advertised. I know they are legally suppose to support repairs/parts for a period of 7 years or so, so I am sure there is some sort of legal obligatioin to deliver a product that functions as advertised.
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Feb 15, 2012
I accidentally did some runs with the calendar on my MOTOACTV incorrect.
is there a way to change the date or time on a workout?
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Jun 14, 2012
This morning on my run I noticed that no matter what I did the time of day showed in the top left hand corner. It showed on the workout screen, on the settings screen, you name it. It wouldn't go away. In the attached screenshot that is showing time as well as "Workout" all combined into one. Can this be fixed Motorola?
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Feb 22, 2010
When i sync my blackberry to outlook all the tasks go into my phone as a time of 0:00 (midnight) Whereas my tasks all have proper times for them set in outlook? I have around 4000 tasks and this is really a major problem !Is there something i am doing or is this an issue that can be fixed?
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